Kempsville Health & Rehab Center in Virginia Beach, VA
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5520 Indian River Road, Virginia Beach, VA 23464
For more information about senior living options: (844) 490-3973
The staff are very nice, the food is good, and the facility is clean. Echo pays close attention to residents' living environments while providing care. The staff treat residents with utmost respect and go far beyond expectations. The therapy team is phenomenal and very patient. Katie and Angela Jones are amazing nurses, bringing sunshine and care to residents. The administrator is welcoming, and leadership fosters a caring atmosphere. Kempsville Health and Rehab is a clean facility with engaging therapy and activities. Admissions staff are friendly and helpful, and the admission process is smooth. The staff are kind, accommodating, and dedicated to residents' happiness and well-being.
The staff were not performing their duties properly; care was unprofessional, linens were not changed for a whole week, beds and floors were not swept, and meals were served late or inappropriately. Residents were left on the toilet for hours, and nurses/ aides failed to respond promptly. Items went missing from a patient's belongings, raising theft concerns. The facility had an unlocked side door, failing to protect residents' privacy and safety. Call bells went unanswered and the unit was consistently understaffed. The food was awful and not suitable for residents on specific diets. The environment was dull and disorganized, with some staff members unfriendly. A resident fell and was not found for hours, indicating serious safety issues. Some reviewers labeled the facility as the worst nursing care facility they've encountered.Kempsville Health & Rehab Center in Virginia Beach is best suited for seniors who need post-acute rehabilitation and value a clean, lively environment with a clearly engaged therapy team. The community shines for residents who want solid PT and OT, practical daily routines, and a facility that feels like a supportive, family-oriented place to regain strength. It is well-matched to stays of a few weeks to a few months, where recovery goals are concrete and measurable. Those seeking long-term memory care, highly structured 24/7 medical monitoring, or a facility with nothing but chronic-care services should consider alternatives, as several reviews flag gaps in staffing consistency and specialized care.
The strongest, most transferable positives center on therapy and daily life. Families repeatedly praise the rehab team for helping residents advance in strength, mobility, and independence, with therapists who stay focused on individual goals. The building and housekeeping receive frequent commendation for cleanliness, with residents and visitors noting a home-like atmosphere and well-maintained spaces. Staff across roles - nurses, CNAs, front-desk teams, and activities organizers - are described as friendly, caring, and engaged, with several standout individuals highlighted for warmth and reliability. The dining program earns praise when dietary needs are met, and activities are described as fun and meaningful for those able to participate, contributing to a sense of communal life.
Yet the picture is not uniform. Repeated concerns center on understaffing and uneven care delivery, which translate into slow responses to call bells, delayed assistance, and occasional lapses in basic routines like linen changes, weighty tasks, or timely medication administration. Several reviewers recount experiences where urgent needs were not addressed promptly, or where communication between administration, nursing, and therapy fragments the care experience. There are alarming anecdotes about safety and oversight, including reports of patients not being promptly attended to, and a few accounts that touch on neglectful or dismissive behavior. Theft allegations and inconsistencies in how information is shared with families also surface in some threads, contributing to distrust about the overall safety net.
These tensions between pros and cons matter most when the priority is reliable, comprehensive care around the clock. For rehab-focused stays, the robust therapy program and the generally clean, inviting environment can offset many day-to-day irritants, especially when a resident is making measurable progress. The facility's capacity to create a positive, welcoming atmosphere - where families feel included and therapists coordinate toward functional goals - can significantly smooth the recovery journey. However, when needs extend beyond rehab goals - such as continuous medical management, frequent med changes, or vigilant skin and incontinence care - the gaps in staffing and communication become risk factors that can erode confidence and outcomes.
Alternatives warrant consideration for families who cannot tolerate uncertain call responses or who require highly consistent staffing and tightly coordinated medical oversight. If post-acute rehab hinges on seamless 24/7 nursing care, or if dementia or memory-care needs require a specialized unit, exploring other Virginia Beach options with stronger nurse-to-patient ratios and clearly documented care plans may be prudent. For those who prize a consistently proactive administration and a transparent approach to family communication, a facility with demonstrated reliability in incident response and daily operations could be a better fit.
In sum, Kempsville Health & Rehab Center presents a compelling option for rehab-driven residents who can work with a strong therapy line and a generally supportive staff, all within a clean, open environment. The decision rests on the importance placed on therapy quality and a home-like setting versus the need for consistently attentive, fully coordinated 24/7 care. Prospective families should insist on meeting the therapy team, reviewing a resident's individualized care plan, and probing night-time staffing and med-management processes during tours. A carefully structured respite stay or trial period can illuminate how well the community balance of strengths and challenges aligns with a loved one's recovery goals and daily care expectations.
90 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Norfolk International (6 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Kempsville Health & Rehab Center is an assisted living community located in Virginia Beach, VA. Our center offers a range of amenities to enhance the comfort and well-being of our residents.
Residents can pamper themselves at the beauty salon or enjoy their favorite shows on the cable or satellite TV in their fully furnished rooms. We provide community-operated transportation for convenience, as well as transportation arrangements for non-medical purposes and doctors' appointments.
Our center features a computer center and a small library for those who love to stay connected or indulge in a good book. The dining room offers restaurant-style dining with special dietary restrictions taken into consideration for each resident.
For those looking to stay active, we have a fitness room and wellness center on-site. Outdoor spaces and gardens provide beautiful areas for relaxation and fresh air. Housekeeping services ensure that residents' living spaces are kept clean and tidy.
We also offer care services such as assistance with daily activities like bathing, dressing, and transfers. Our staff is available 24/7 with a call system for any emergencies or needs that may arise. Medication management is provided, along with diabetes diet support and meal preparation.
Residents can engage in various activities organized by our concierge services, including fitness programs, planned day trips, resident-run activities, and scheduled daily activities to keep them socially engaged.
In addition to these amenities, Kempsville Health & Rehab Center is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and transportation options.
With a focus on providing comprehensive care services and a comfortable living environment supported by numerous amenities, Kempsville Health & Rehab Center is an ideal choice for individuals seeking assisted living in Virginia Beach.
Kempsville Health & Rehab Center is located at 5520 Indian River Road, Virginia Beach, VA 23464 in Virginia Beach city, Virginia
Kempsville Health & Rehab Center on seniors.fyi includes 4 photos including images showing landscaping, building, outdoor, entrance, outdoors, bedroom, healthcare, garden, and more.
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