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3.1 from 105 reviews
5 stars
51
4 stars
5
3 stars
2
2 stars
2
1 stars
45
Overall Review of Hand 'n Heart Home Health Care
common
Office and recruiters feel hit-or-miss
Some people describe office staff as responsive and helpful, while others report rude or uncommunicative experiences.
A number of reviewers mention specific office contacts who helped them through hiring or paperwork, with friendly, patient support during scheduling and processes. Other reviewers criticize communication, saying they were not called back, information was hard to get, or interactions felt disrespectful. Several comments also connect office communication to whether families receive timely help.
caveat
Care can be inconsistent or missed
Several reviewers report missed shifts, no-shows, or aides who arrived late and did not follow through.
Multiple reviews describe situations where an aide did not show up, left early, or required families to find backup coverage. Others mention cancellations due to staffing and point to a lack of replacement when caregivers call out. A few reviews also describe concerns about whether care tasks were completed as expected during visits.
common
Residents’ aides are described as kind
Many reviewers praise personal care aides and caregivers for being kind, respectful, and attentive.
Several reviewers focus on the day-to-day people who provide care, describing aides as professional, kind, and respectful. Some mention feeling supported during challenging situations and say their loved ones received help they needed. A few reviewers also highlight warm, friendly personalities from both office and caregivers.
caveat
Pricing is a recurring discussion
Reviews raise mixed points about costs and pay, with affordability mentioned by some and concerns by others.
At least a few reviewers say the agency’s rates were among the more affordable options they found. Other reviewers express dissatisfaction with pay levels and benefits, including claims about low hourly pay and concerns about what is being paid to workers. Because experiences vary, pricing shows up more as debate than a single consistent takeaway.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Transportation
Norfolk International (5 miles away)
Nearby Places of Interest
Cafes
Starbucks (1.1 miles)
Starbucks (1.5 miles)
Starbucks (1.6 miles)
Kahiau's Bakery & Cafe (3.4 miles)
Panera Bread (3.4 miles)
Starbucks (3.9 miles)
Metro Diner (5.3 miles)
Restaurants
McDonald's (1.1 miles)
Sonic Drive-In (1.3 miles)
McDonald's (1.5 miles)
Mission BBQ (1.5 miles)
Yard House (1.6 miles)
Village Inn (1.7 miles)
P.F. Chang's China Bistro (1.8 miles)
Pharmacies
Wegmans (1.4 miles)
Rite Aid (1.7 miles)
Walgreens (1.9 miles)
CVS Pharmacy (2.3 miles)
Rite Aid (2.3 miles)
Walgreens (2.4 miles)
Walgreens (2.8 miles)
Physicians
Gastroenterology Associates of Tidewater (1.5 miles)
Jordan Young Institue (1.6 miles)
Allergy & Asthma Center (1.6 miles)
Patient First (1.7 miles)
TPMG Holland Road Family Medicine (1.8 miles)
Sentara Comprehensive Weight Loss Solutions (1.9 miles)
Medicare provides limited coverage for skilled nursing home care, covering full benefits for the first 20 days and partial benefits up to 100 days under certain conditions, after which families must explore alternative funding options like Medicaid or long-term care insurance to manage potentially high costs. Proactive planning is essential to navigate the complexities of financing ongoing care once Medicare coverage ends.
Geriatric care managers create personalized care plans for older adults, addressing their medical, social, financial, and psychological needs while coordinating services and advocating for their well-being. They help families navigate caregiving challenges but may be hindered by high costs and a shortage of qualified professionals.
The article highlights the importance of empathy and open communication when comforting someone who is grieving, noting that grief is unique to each individual and emphasizing the need for sincere expressions of condolence, active listening, and ongoing support. It also addresses cultural differences in mourning practices and encourages tailored approaches to provide effective comfort.
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Norfolk International (5 miles away)
Active family oversight helps safeguard residents.
Managing Nursing Home Expenses After Medicare Coverage Ends
Is a Geriatric Care Manager the Right Choice for Your Family?
Compassionate Conversations: How to Comfort Someone Who Is Grieving