Hand 'n Heart Home Health Care in Virginia Beach, VA

Pros

• They provide great care for loved ones and are highly recommended.
• They are an excellent home care provider with compassionate staff and responsive communication.
• They go the extra mile to meet clients' needs and offer flexible scheduling.
• They deliver top-notch care with skilled aides and affordable pricing.
• They respond quickly, often starting care within 24 hours of contact.
• They offer pleasant, courteous companions that families look forward to welcoming.

Cons

• The agency is unorganized and unprofessional, with poor communication and unanswered background-check status requests.
• The CNA staff are described as not helping clients, sitting idle, and failing to perform basic tasks like feeding, cleaning, or transportation.
• They frequently have no-shows and late arrivals, leaving clients without care and forcing families to backup plan.
• The company appears to care more about money than clients, with concerns about pay, benefits, and alleged pocketing of funds.
• Clients have been abandoned when shifts are canceled, causing suffering for those who depend on care.
• Staff are described as rude, disrespectful, and unprofessional, with office communication often poor.
• Safety is neglected; aides have entered homes without proper PPE during health crises.
• Scheduling and contracts are mishandled, with changes to Medicaid hours and unclear paperwork affecting vulnerable clients.
• There are serious accusations of elder abuse, neglect, and even defrauding veterans.
• Overall, reviewers advise avoiding the agency and seeking alternative providers.

Review

Hand 'n Heart Home Health Care in Virginia Beach is best suited for families seeking affordable, flexible in-home support with a willingness to actively manage scheduling and caregiver placement. This agency can start care quickly and place aides across the area, making it a practical option for households that need immediate assistance with daily activities or memory-care support, without demanding high-end skilled-nursing oversight. It is a pragmatic choice for budget-conscious families who can tolerate some variability in coverage and who value responsiveness and ease of access when care needs shift.

Those who require uncompromising daily reliability, guaranteed shifts, or highly specialized skilled nursing oversight should consider alternatives. Larger, more established home-health providers with formal staffing guarantees and a stable cadre of licensed professionals tend to offer stronger assurances about coverage consistency. For households navigating Medicaid, VA programs, or complex medical needs, exploring options with dedicated supervisors and fixed scheduling may reduce the risk of gaps in care. In short, this agency should be weighed against vendors that emphasize rigid scheduling and higher staffing discipline.

On the plus side, several reviewers report favorable affordability and a brisk onboarding process, with care beginning promptly after intake. The scheduling team is frequently described as flexible and approachable, and office staff are praised for being empathetic and responsive in many interactions. The presence of RN oversight in some accounts - where registered nurses help craft daily living plans and periodically review progress - adds credibility to care planning for clients who benefit from professional direction. When the same dependable aides are assigned consistently, meaningful in-home care outcomes do emerge, delivering genuine value for families watching budgets closely.

The most salient drawbacks center on reliability and communication. A recurring theme across reviews is the recurrence of no-shows, late arrivals, and last-minute cancellations, sometimes without timely replacement. Families report persistent scheduling churn, with aides switching in and out and shifts left uncovered for extended periods. The office culture in some locations is described as abrupt or unhelpful, and when concerns are raised, responses can feel dismissive or slow. These gaps translate into stress for families and, in the worst cases, missed or incomplete assistance for clients who rely on routine support.

Balancing the pros against the cons, a practical decision emerges: this agency can deliver workable, cost-sensitive in-home care when the right personnel are consistently assigned and when families institutionalize a clear backup plan. For households that can actively supervise, document care expectations, and demand written schedules with guaranteed coverage, Hand 'n Heart represents a credible option that may outperform pricier competitors on access and speed. However, for those whose first priority is unwavering daily coverage, predictable staffing, and consistently professional communication, it may be prudent to explore alternatives with stronger, more predictable staffing guarantees or to pursue a trial period with explicit performance benchmarks and backup arrangements.

In the end, Hand 'n Heart is a viable fit for families who value affordability, adaptability, and a hands-on approach to coordinating care. It is less suitable for those needing rock-solid daily coverage, consistent nurse-led oversight, and consistently seamless communication. The decisive factor is the household's ability to vet staff, demand reliable scheduling, and enforce clear expectations. When those conditions are met, the agency can deliver compassionate support and practical home-care solutions; when they are not, alternatives offering steadier coverage and more rigorous scheduling controls are generally the smarter choice.

Cafes

• Starbucks (1.1 miles)
• Starbucks (1.5 miles)
• Starbucks (1.6 miles)
• Kahiau's Bakery & Cafe (3.4 miles)
• Panera Bread (3.4 miles)
• Starbucks (3.9 miles)
• Metro Diner (5.3 miles)

Restaurants

• McDonald's (1.1 miles)
• Sonic Drive-In (1.3 miles)
• McDonald's (1.5 miles)
• Mission BBQ (1.5 miles)
• Yard House (1.6 miles)
• Village Inn (1.7 miles)
• P.F. Chang's China Bistro (1.8 miles)

Pharmacies

• Wegmans (1.4 miles)
• Rite Aid (1.7 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.3 miles)
• Rite Aid (2.3 miles)
• Walgreens (2.4 miles)
• Walgreens (2.8 miles)

Physicians

• Gastroenterology Associates of Tidewater (1.5 miles)
• Jordan Young Institue (1.6 miles)
• Allergy & Asthma Center (1.6 miles)
• Patient First (1.7 miles)
• TPMG Holland Road Family Medicine (1.8 miles)
• Sentara Comprehensive Weight Loss Solutions (1.9 miles)
• Hearing Services of Virginia (2.1 miles)

Theaters

• Regal Entertainment Group (1.9 miles)
• AMC Lynnhaven 18 (5 miles)

Parks

• Mount Trashmore Park (1.9 miles)
• Kings Grant Park (3.8 miles)

Transportation

• The Tide-Newtown Road Station (3 miles)
• American Airlines Ticket Counter (5.3 miles)
• Norfolk International Airport (ORF) (5.4 miles)
• Norfolk Airport USO (5.4 miles)

Hospitals

• Sentara Health Care (5 miles)

Places of Worship

• St Luke's Catholic Church (5.4 miles)