Hand 'n Heart Home Health Care

Pros

• The company is highly regarded for their commitment to client satisfaction and availability in urgent situations.
• The aides provided are well-matched and deliver excellent care, ensuring a positive experience for families.
• The office staff demonstrate compassion and effective communication regarding client needs.
• Their pricing is affordable, making them a cost-effective option in the area.
• They have a quick turnaround time from initial contact to service start, often within 24 hours.
• Clients appreciate the pleasant demeanor of caregivers, who contribute positively to the overall experience of those receiving care.

Cons

• The agency failed to provide caregivers consistently, with instances of no-shows leading to frustration and stress for the family.
• Communication from the agency was inadequate, as they did not inform the family when a caregiver couldn't show up.
• The notes left by caregivers were often useless or lacking essential information about the client's condition.
• The family's specific care requirements were not met despite repeated reminders and explicit instructions to the agency.
• The responsibility for monitoring caregiver attendance was unfairly placed on the family, which was impractical given their mother's memory loss.
• Overall dissatisfaction with the service due to a lack of accountability and reliability from the agency.

Review

The reviews for the home care agency, H&H, showcase an intriguing dichotomy of experiences among its clients. On one hand, several customers laud the agency for its commendable service and responsiveness. They emphasize the dedication of the staff to meet their clients’ needs and provide exceptional care. For instance, many reviewers expressed appreciation for how quickly the agency was able to arrange services, often within 24 hours from the initial contact. The aides assigned to clients were described as compassionate and proficient, demonstrating a genuine ability to bond with those they cared for. This level of attentiveness not only alleviated concerns but also provided families with peace of mind during challenging times.

Moreover, affordability appears to be a significant factor contributing to positive client perceptions about H&H. Many reviewers noted that their rates are among the most competitive in the region without compromising on quality or level of care. The combination of reasonable pricing alongside rapid response times helped build trust among families seeking reliable in-home support for their loved ones. As one customer shared an experience regarding their mother who required companion care, it is evident that H&H succeeded in matching appropriate aides according to unique familial needs—a vital aspect when it comes to caregiving services.

Despite these favorable reviews, a stark counter-narrative emerges from another group of customers who faced considerable challenges with H&H’s services. A detailed account reveals significant shortcomings related to caregiver reliability. One family described instances where caregivers failed to show up without prior notice, leaving them uninformed and stressed. This unpredictability raised serious concerns about accountability and communication within the agency's operations—something essential when dealing with vulnerable populations such as elderly individuals with memory loss.

The frustrations escalated when attempts were made by families to outline explicit expectations for caregiving arrangements after previous issues arose. Unfortunately, despite clear communication about what was needed—including consistent attendance and updates regarding health status—clients discovered that these requests were not adequately fulfilled by H&H caregivers. In one case, rather than receiving support that alleviated stress concerning elderly care, families found themselves burdened by additional responsibilities of monitoring caregivers and managing missed appointments.

Furthermore, dissatisfaction deepened when clients realized there was little follow-through from management personnel at H&H regarding complications experienced on-site. Clients reported being told it was their responsibility to monitor service delivery when issues occurred—an expectation deemed unrealistic given the fragility associated with caring for someone suffering from memory loss or other ailments requiring assistance. Such misalignment between client expectations and service provider capabilities contributed significantly to negative perceptions surrounding H&H's overall effectiveness as a caregiving agency.

In summary, while numerous reviews highlight certain aspects such as promptness and affordability that contribute positively towards H&H’s reputation in home care provision; unfortunately, there exists substantial evidence indicating operational failures particularly in managing caregiver reliability and accountability amidst specific client needs. These contrasting experiences illuminate broader implications around ensuring continuity and commitment within senior care services—a field where consistency is vital and should never be underestimated in importance due to its profound impact on both patients’ well-being and family dynamics alike.

Cafes

• Starbucks (1.1 miles)
• Starbucks (1.5 miles)
• Starbucks (1.6 miles)
• Kahiau's Bakery & Cafe (3.4 miles)
• Panera Bread (3.4 miles)
• Starbucks (3.9 miles)
• Metro Diner (5.3 miles)

Restaurants

• McDonald's (1.1 miles)
• Sonic Drive-In (1.3 miles)
• McDonald's (1.5 miles)
• Mission BBQ (1.5 miles)
• Yard House (1.6 miles)
• Village Inn (1.7 miles)
• P.F. Chang's China Bistro (1.8 miles)

Pharmacies

• Wegmans (1.4 miles)
• Rite Aid (1.7 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.3 miles)
• Rite Aid (2.3 miles)
• Walgreens (2.4 miles)
• Walgreens (2.8 miles)

Physicians

• Gastroenterology Associates of Tidewater (1.5 miles)
• Jordan Young Institue (1.6 miles)
• Allergy & Asthma Center (1.6 miles)
• Patient First (1.7 miles)
• TPMG Holland Road Family Medicine (1.8 miles)
• Sentara Comprehensive Weight Loss Solutions (1.9 miles)
• Hearing Services of Virginia (2.1 miles)

Theaters

• Regal Entertainment Group (1.9 miles)
• AMC Lynnhaven 18 (5 miles)

Parks

• Mount Trashmore Park (1.9 miles)
• Kings Grant Park (3.8 miles)

Transportation

• The Tide-Newtown Road Station (3 miles)
• American Airlines Ticket Counter (5.3 miles)
• Norfolk International Airport (ORF) (5.4 miles)
• Norfolk Airport USO (5.4 miles)

Hospitals

• Sentara Health Care (5 miles)

Places of Worship

• St Luke's Catholic Church (5.4 miles)