Hand 'n Heart Home Health Care in Virginia Beach, VA

Pros

• They provide great care for loved ones and are highly recommended.
• The company is professional, compassionate, and respectful, and is described as among the best in the area.
• The staff are friendly, understanding, and helpful, with office personnel noted for excellent communication.
• They are flexible with schedules and go the extra mile to meet clients’ needs.
• They deliver top-notch care with skilled PCAs and dedicated aides who fit well with families.
• They are trustworthy and dependable, with 24/7 on-call service available.
• Individual team members like Yolanda, Sharon, and Cathy are praised for warmth and excellent service.
• They consistently aim to please and are highly recommended by clients.

Cons

• The company is unorganized and unprofessional with poor communication.
• They frequently have no-shows or late arrivals, leaving clients without care.
• Staff report rude office personnel and a lack of helpfulness.
• The agency appears to put profit over client care, with complaints of neglect and insufficient services.
• Some reviews allege fraudulent practices or exploitation of veterans.
• Pay is very low and benefits are lacking, making workers dissatisfied.
• They terminate employees after clients' false accusations, without clear, timely notification.
• Caregivers sometimes fail to follow care plans or perform basic tasks, leading to unsafe situations.

Review

Hand 'n Heart Home Health Care in Virginia Beach is best suited for families that need affordable, flexible in-home care and are willing to supervise and advocate for their loved one. The agency earns praise for having RN oversight and care plans, quick onboarding, and caregivers who genuinely connect with clients. In practical terms, the strongest appeal lies in price points and the ability to mobilize aides on short notice, with some clients reporting very positive experiences when the right caregiver is matched and communication lines stay open. For families with modest daily needs and a capable family member who can coordinate and monitor care, this option can be a workable solution.

However, several reviews illuminate why alternatives should be seriously considered for many households. Those caring for people with complex medical needs, dementia, or unpredictable schedules may find the inconsistency intolerable. A recurring theme is unreliable staffing, no-shows, late arrivals, and abrupt departures, that undermines trust and safety. Several comments describe weeks with frequent gaps in coverage, leaving families scrambling for replacements or accepting a reduced level of assistance. The most critical warning is that even when a caregiver is designated, shifts can vanish or be interrupted, which defeats the purpose of at-home care and can jeopardize a frail loved one’s wellbeing.

The positives do not fully counterbalance the main cons. On the plus side, some families highlight compassionate, capable aides and attentive office staff who respond when a caregiver is late or absent. There is also recognition of affordability and a perceived willingness to accommodate scheduling needs, with claims that the agency can arrange coverage quickly and provide on-call support. When care teams are stable and well-matched, families speak highly of the personal touch, the presence of a supervising RN, and the sense that the agency genuinely cares about keeping loved ones safe at home. Yet these strengths hinge on reliable execution, which does not consistently appear across reviews.

The core risk, as depicted by the most alarming feedback, centers on reliability and professionalism. Instances of caregivers not showing up, leaving a client unattended, or engaging in unsafe practices have surfaced repeatedly. Reports of staff being unprofessional, rude, or inconsistent in communication further undermine confidence. There are also troubling notes about management practices, claims of backlogged background checks, abrupt changes to scheduled Medicaid-approved hours, and contracts that appear misaligned with clients’ needs, suggesting an ongoing risk of administrative forgetfulness or miscommunication. In the most severe cases, concerns extend to safety lapses such as aides not wearing gloves, not handling medications properly, or leaving clients in vulnerable situations.

From a decision-making standpoint, this agency demands a candor-driven approach. Families must weigh the financial and logistical upside, affordable rates, rapid placement, 24/7 on-call support, and RN framework, against a track record of staffing volatility and inconsistent service. For households that can maintain vigilant oversight, insist on strict scheduling guarantees, and demand backup coverage with clear communication protocols, Hand 'n Heart can deliver meaningful at-home care without breaking the bank. For others, especially those needing consistent daily visits, rigorous adherence to care plans, or specialized medical support, the risk of gaps and the potential for miscommunication point decisively toward alternatives.

Practically speaking, a family considering this agency should demand concrete guardrails before committing. Request a documented staffing policy that guarantees backup caregivers and a defined protocol for when a caregiver cannot attend a shift. Insist on a current, detailed plan of care developed by an RN, plus explicit expectations for medications, mobility, and daily activities. Probe the office about turnover rates, how scheduling is handled during higher-need times, and the escalation path for missed visits. Seek direct references from families with a similar level of care needs and ask for a trial period with clear milestones. If any red flags emerge, unreturned calls, vague backup plans, or inconsistent adherence to the care plan, promptly reassess and compare with other licensed providers.

In the end, Hand 'n Heart emerges as a budget-conscious option with undeniable strengths when care staff align well with a client’s needs and the agency can sustain reliable coverage. It is not a one-size-fits-all solution; it favors families who can actively supervise, demand accountability, and tolerate some variability in staffing. For those who require unwavering reliability, consistent daily engagement, or highly specialized care, alternatives that offer stronger scheduling guarantees and steadier caregiver teams will likely yield better peace of mind. The prudent course is to pilot with explicit expectations, safeguard against gaps with robust back-up plans, and keep a close line of communication open with the agency as part of an informed, hands-on caregiving strategy.

Cafes

• Starbucks (1.1 miles)
• Starbucks (1.5 miles)
• Starbucks (1.6 miles)
• Kahiau's Bakery & Cafe (3.4 miles)
• Panera Bread (3.4 miles)
• Starbucks (3.9 miles)
• Metro Diner (5.3 miles)

Restaurants

• McDonald's (1.1 miles)
• Sonic Drive-In (1.3 miles)
• McDonald's (1.5 miles)
• Mission BBQ (1.5 miles)
• Yard House (1.6 miles)
• Village Inn (1.7 miles)
• P.F. Chang's China Bistro (1.8 miles)

Pharmacies

• Wegmans (1.4 miles)
• Rite Aid (1.7 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.3 miles)
• Rite Aid (2.3 miles)
• Walgreens (2.4 miles)
• Walgreens (2.8 miles)

Physicians

• Gastroenterology Associates of Tidewater (1.5 miles)
• Jordan Young Institue (1.6 miles)
• Allergy & Asthma Center (1.6 miles)
• Patient First (1.7 miles)
• TPMG Holland Road Family Medicine (1.8 miles)
• Sentara Comprehensive Weight Loss Solutions (1.9 miles)
• Hearing Services of Virginia (2.1 miles)

Theaters

• Regal Entertainment Group (1.9 miles)
• AMC Lynnhaven 18 (5 miles)

Parks

• Mount Trashmore Park (1.9 miles)
• Kings Grant Park (3.8 miles)

Transportation

• The Tide-Newtown Road Station (3 miles)
• American Airlines Ticket Counter (5.3 miles)
• Norfolk International Airport (ORF) (5.4 miles)
• Norfolk Airport USO (5.4 miles)

Hospitals

• Sentara Health Care (5 miles)

Places of Worship

• St Luke's Catholic Church (5.4 miles)