Preferred Care at Home of Virginia Beach

Pros

• They are caring, thorough, kind, rational, and anticipate needs for all.
• The staff are professional and knowledgeable and treat clients with dignity and respect.
• The company feels like family, cultivating a caring, supportive environment.
• The team is responsive and flexible, adapting to changing needs.
• The caregivers go above and beyond, providing cooking, bathing, exercising, laundry, and companionship.
• The service provides peace of mind for families dealing with dementia, mobility, and other health challenges.
• The team maintains strong communication and keeps families informed.
• They are reliable, punctual, and consistent; families don't have to worry about who comes.
• The price is competitive and the service is worth the investment.
• They enable loved ones to stay at home longer with safety and independence.

Cons

• They found the service too expensive.
• There were repeated no-shows by staff.
• Some caregivers could not prepare meals as needed.
• The management was perceived as defensive and unprofessional.
• There was an accusation that a CNA robbed and abused a senior, with no action taken by the agency.
• The agency stopped offering fill-ins or extra assistance, hindering care.
• Staffing and training deficiencies led to miscommunications and less professional care.
• There were delays in starting services after the assessment.
• At least one reviewer would not recommend the agency.

Review

Preferred Care at Home of Virginia Beach is best suited for families who want deeply personalized, in-home senior care delivered with genuine warmth and a hands-on commitment to the client's dignity. This agency excels for loved ones who are aging in place, dealing with dementia or post-acute needs, and who value a steady, compassionate team that treats the home as if it were their own. The model works especially well when continuity matters: a caregiver or small team that builds trust, anticipates needs, and coordinates closely with family members to maintain independence and familiar routines.

That clarity also points to who may want alternatives. Families on a tight budget may find the price point challenging, even if the value is clear, and those who require ironclad guarantees - no staffing gaps, no no-shows, and 24/7 coverage without interruption - will want to compare options carefully. Some reviewers reported scheduling gaps or weekend no-shows, and a few expressed frustration with communication or responsiveness when issues arose. For households that cannot tolerate even occasional lapses or that need highly standardized operations, a facility-based option or a different agency with firmer guarantees could be a wiser fit.

The core strengths - exceptional caregiving quality, reliable office support, and a distinctly family-like culture - tend to offset the main drawbacks when the need is consistent, long-term home care. Families repeatedly praise caregivers who are attentive, capable, and proactive, whose presence brings peace of mind during dementia, mobility challenges, or recovery from surgery. The agency emphasizes rigorous staffing standards and a careful match between caregiver and client, with many stories of caregivers cooking, bathing, facilitating mobility, and forming trusted bonds that keep clients comfortable at home rather than in facilities. In practice, this translates into fewer stressful hospital runs and more normal days for both clients and their families.

Several staff and families highlight standout individuals who embody the model: caregivers who anticipate needs, coordinate medications, prepare meals, and provide companionship that feels like family. The top-tier team members - names that recur in praise - are supported by an owner- and supervisor-driven culture that can pivot quickly, adjust plans, and stay engaged with progress updates. The value of this hands-on leadership shows in plans that scale up as needs intensify, such as increasing shifts for a grandmother over years or extending care during a parent's decline. When the match is right, the reassurance is substantial, with families reporting fewer care disruptions and more consistent, personalized attention.

Where caution is warranted, a few reviews warn about staffing volatility and communication friction. Instances where the caregiver assignment changed without advance notice or where scheduling gaps occurred can generate stress. A minority of clients also describe interactions with management that felt defensive or unresponsive to concerns, highlighting the risk that the best outcomes depend on how closely the local office executes its stated commitment to transparency and reliability. Additionally, there are sobering notes about the potential seriousness of employing any in-home caregiver - caregiver integrity and safety require ongoing, diligent oversight from the agency as with any provider.

For families weighing this option, the practical path is clear. Start with a candid budget and care-plan assessment, then press for concrete guarantees: a primary caregiver with a reliable back-up, written scheduling protocols, and timely communication channels for changes or emergencies. Ask for a clear care map that covers meals, bathing, medication reminders, mobility support, and dementia-specific routines, and request references from current clients within Virginia Beach. Verify staffing levels and the agency's process for vetting and retraining caregivers, and outline escalation steps if coverage becomes tight. When these elements align with a family's expectations, Preferred Care at Home of Virginia Beach offers a compelling, home-first alternative that can preserve independence and dignity far better than a move to a facility.

In the end, this provider earns its strongest recommendation for families who prize a compassionate, home-centered approach and are ready to invest in a high-touch service where the care team acts as an extension of the family. It is a solid choice for long-term, dementia-informed in-home support, post-acute recovery, and sustained daily living assistance that keeps loved ones at home with continuity and warmth. Those who require unwavering scheduling certainty, minimal cost, or instant, perfect performance across every shift should explore alternatives, but for households willing to collaborate with a responsive, deeply caring local team, the benefits of Preferred Care at Home of Virginia Beach are substantial and lasting.

Located in Virginia Beach, Virginia, this area offers a convenient and bustling neighborhood filled with a variety of amenities. With a plethora of dining options ranging from fast food to upscale restaurants like P.F. Chang's China Bistro, seniors will have plenty of choices for their meals. Nearby pharmacies such as Wegmans and Walgreens ensure easy access to medications and healthcare essentials. For entertainment, there are theaters like Regal Entertainment Group within a short distance, as well as parks like Mount Trashmore Park for outdoor recreation. Medical facilities including the Allergy & Asthma Center and Sentara Health Care provide quality healthcare services within close proximity. Overall, this area provides a vibrant and diverse community with everything seniors may need for comfortable living.

Restaurants

• Sonic Drive-In (0.4 miles)
• Yard House (0.8 miles)
• McDonald's (0.9 miles)
• Village Inn (0.9 miles)
• Mission BBQ (0.9 miles)
• P.F. Chang's China Bistro (1 miles)
• Tupelo Honey (1.1 miles)

Pharmacies

• Wegmans (0.6 miles)
• Walgreens (1.1 miles)
• Rite Aid (2 miles)
• Walgreens (2.1 miles)
• Rite Aid (2.2 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.6 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (1.2 miles)
• Starbucks (2 miles)
• Kahiau's Bakery & Cafe (2.9 miles)
• Panera Bread (3.5 miles)
• Starbucks (3.5 miles)
• Metro Diner (6.2 miles)

Physicians

• Allergy & Asthma Center (1.1 miles)
• TPMG Holland Road Family Medicine (1.4 miles)
• Hearing Services of Virginia (1.5 miles)
• Gastroenterology Associates of Tidewater (1.5 miles)
• Jordan Young Institue (1.6 miles)
• Patient First (1.7 miles)
• Sentara Comprehensive Weight Loss Solutions (2.1 miles)

Theaters

• Regal Entertainment Group (1.2 miles)
• AMC Lynnhaven 18 (4.6 miles)

Parks

• Mount Trashmore Park (1.5 miles)
• Kings Grant Park (3 miles)
• Broad Bay Estates Park (6.2 miles)

Transportation

• The Tide-Newtown Road Station (3.4 miles)
• American Airlines Ticket Counter (5 miles)
• Norfolk International Airport (ORF) (5 miles)
• Norfolk Airport USO (5.1 miles)

Hospitals

• Sentara Health Care (4.5 miles)

Places of Worship

• St Luke's Catholic Church (5.8 miles)