Preferred Care at Home of Virginia Beach

Pros

• The caregivers at Preferred Care At Home are described as wonderful, caring, and very attentive, providing reliable and consistent service.
• Clients appreciate the friendly and helpful office staff who are always willing to address questions and concerns.
• Many customers have experienced prompt communication and timely responses from the agency when seeking assistance.
• The patient service coordinator is recognized for her patience and attentiveness to clients' specific needs.
• The agency is praised for making significant efforts to accommodate dietary needs by advertising specifically for suitable caregivers.
• One caregiver stands out as exceptional, being knowledgeable, efficient, punctual, and able to anticipate client needs effectively.
• Overall, clients express satisfaction with the quality of care received, often recommending the agency to others in need of similar services.
• Preferred Care At Home is noted for their transparency about staffing challenges while still providing compassionate care during difficult times.

Cons

• The company did not provide the requested days of service in a timely manner, causing frustration and added stress to the caregiver.
• There were significant delays in starting services after the initial assessment, which felt overwhelming for the family involved.
• Staffing issues led to periods where caregivers were unable to meet specific needs, such as meal preparation.
• There were miscommunications regarding training and scheduling, with expectations of professionalism not being met.
• The company struggled with staffing shortages, resulting in gaps in care despite having some excellent individual caregivers.
• Some caregivers did not fit well with the family's needs and required replacements, causing additional inconvenience.
• The lack of fill-in appointments or assistance limited options for ongoing care needs.

Review

Preferred Care At Home has garnered a range of feedback highlighting both its commendable strengths and areas that warrant improvement. Many families have expressed immense satisfaction with the quality of care provided, particularly emphasizing the dependability and attentiveness of their caregivers. For several clients, the consistency in caregiver assignments was a notable change from experiences with previous agencies where uncertainty often loomed over who would arrive at their doorstep or when. The caregivers at Preferred Care have been described as friendly, caring, and very knowledgeable—qualities that significantly ease the burdens often associated with home health care.

A recurring theme in many reviews is the excellent support offered by the office staff. Families reported that the staff were not only prompt in their communications but also willing to assist with any questions or concerns throughout the service process. This level of engagement has made many clients feel reassured about their loved ones' care. One family mentioned having recommended Preferred Care to over 20 people due to their consistently positive experiences with both caregivers and office personnel.

However, not all feedback was entirely favorable. Some clients expressed frustration regarding delays in starting services, which often left them feeling overwhelmed during critical times when respite assistance was urgently needed. Instances of inconsistencies in scheduling further complicated matters for other families searching for reliable support systems for their loved ones. While several reviewers acknowledged these issues were influenced by broader staffing challenges within the industry, they highlighted that delays can lead to significant stress for caregivers seeking immediate support.

Despite these challenges, there are various stories of success within individual care arrangements. Families reported instances where workers exceeded expectations by being proactive and attentive attendees to medical appointments or household needs such as meal preparations—tasks that were crucial for those relying on home health services. The connection between caregivers and clients played a vital role; one reviewer noted how her loved one felt respected and cared for even during challenging days when consistency was hard to maintain due to staffing shortages.

The quality of training provided to new employees also emerged as an area needing improvement according to some feedback received from valued clients. While many praised their assigned Certified Nursing Assistants (CNAs), others pointed out moments where increased training could have reduced miscommunications related to care or scheduling tasks. As families placed significant trust in these caregivers, they expected a higher degree of professionalism given the costs involved—a sentiment echoed by those who had previously interacted with less competent services elsewhere.

In conclusion, while there are aspects requiring refinement—specifically around staffing reliability and training protocols—the overall sentiment towards Preferred Care At Home remains largely favorable among its clientele. Many families continue recommending them based on personal experiences characterized by compassion and dedication from employees who genuinely aim to make life easier for those they serve. With an investment into better employee management practices and enhanced training methodologies, it can be anticipated that this agency may strengthen its position as a trusted resource within home healthcare services even further.

Located in Virginia Beach, Virginia, this area offers a convenient and bustling neighborhood filled with a variety of amenities. With a plethora of dining options ranging from fast food to upscale restaurants like P.F. Chang's China Bistro, seniors will have plenty of choices for their meals. Nearby pharmacies such as Wegmans and Walgreens ensure easy access to medications and healthcare essentials. For entertainment, there are theaters like Regal Entertainment Group within a short distance, as well as parks like Mount Trashmore Park for outdoor recreation. Medical facilities including the Allergy & Asthma Center and Sentara Health Care provide quality healthcare services within close proximity. Overall, this area provides a vibrant and diverse community with everything seniors may need for comfortable living.

Restaurants

• Sonic Drive-In (0.4 miles)
• Yard House (0.8 miles)
• McDonald's (0.9 miles)
• Village Inn (0.9 miles)
• Mission BBQ (0.9 miles)
• P.F. Chang's China Bistro (1 miles)
• Tupelo Honey (1.1 miles)

Pharmacies

• Wegmans (0.6 miles)
• Walgreens (1.1 miles)
• Rite Aid (2 miles)
• Walgreens (2.1 miles)
• Rite Aid (2.2 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.6 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (1.2 miles)
• Starbucks (2 miles)
• Kahiau's Bakery & Cafe (2.9 miles)
• Panera Bread (3.5 miles)
• Starbucks (3.5 miles)
• Metro Diner (6.2 miles)

Physicians

• Allergy & Asthma Center (1.1 miles)
• TPMG Holland Road Family Medicine (1.4 miles)
• Hearing Services of Virginia (1.5 miles)
• Gastroenterology Associates of Tidewater (1.5 miles)
• Jordan Young Institue (1.6 miles)
• Patient First (1.7 miles)
• Sentara Comprehensive Weight Loss Solutions (2.1 miles)

Theaters

• Regal Entertainment Group (1.2 miles)
• AMC Lynnhaven 18 (4.6 miles)

Parks

• Mount Trashmore Park (1.5 miles)
• Kings Grant Park (3 miles)
• Broad Bay Estates Park (6.2 miles)

Transportation

• The Tide-Newtown Road Station (3.4 miles)
• American Airlines Ticket Counter (5 miles)
• Norfolk International Airport (ORF) (5 miles)
• Norfolk Airport USO (5.1 miles)

Hospitals

• Sentara Health Care (4.5 miles)

Places of Worship

• St Luke's Catholic Church (5.8 miles)