Autumn Care Of Norfolk

Pros

• The rehab staff at Autumn Care was described as wonderful and caring, providing positive experiences for patients undergoing rehabilitation.
• One reviewer appreciated the homemade taste of the food served at the facility.
• Some nurses were mentioned as being caring and attentive to patients' needs during visits.
• The facility's cleanliness and grooming of residents were noted positively during frequent visits from family members.
• The therapy offered at Autumn Care was reported to be fairly good by a patient who transitioned from rehab to nursing care.

Cons

• The staff at Autumn Care does not respond to phone calls, even when they are present at the desk.
• Maintenance requests for patients are frequently mishandled or ignored.
• Bedbound patients are often left unattended and do not receive proper care, leading to neglectful situations.
• There is a significant lack of communication regarding patient care and health updates from the facility to family members.
• Residents experience poor hygiene and grooming standards, exemplified by mismatched clothing and unkempt appearances.
• The food provided is consistently described as horrible, failing to meet basic nutritional standards.
• Staff turnover is high, resulting in inadequate support and care for residents.
• The environment appears nice upon entry but reveals serious issues in patient treatment further inside the facility.
• Patients often endure long waits for necessary treatments and attention from nursing staff.
• Families express deep regret over placing their loved ones in Autumn Care due to experiences of neglect and mismanagement.

Review

A Deeply Troubling Insight into Autumn Care of Norfolk: Personal Experiences and Concerns

Autumn Care of Norfolk has garnered a significant amount of scrutiny from families who have entrusted their loved ones to the facility, revealing a troubling pattern of complaints regarding patient care, staff responsiveness, and overall management. The experiences shared by multiple reviewers paint a picture that raises serious concerns about the quality of care provided at this facility. There appear to be stark contrasts in experiences depending on the specific aspects of care under review, which highlights issues not only within individual nursing practices but also systemic problems that could affect patient well-being.

Numerous family members have expressed grave dissatisfaction regarding the responsiveness and attentiveness of staff. One reviewer described a harrowing visit where they found their bedridden brother with untreated wounds and neglected foot care that had gone unattended for days. This situation reflects a lack of basic healthcare oversight; a nurse's admission that treatment had yet to be administered by 2 PM after two days without attention is alarming. The reviewer’s frustration underscores how critical it is for nursing homes to provide timely medical interventions instead of relying on family members to initiate necessary care.

Family members have also reported cases of neglect leading to significant deterioration in patients' health status. One account detailed how an elderly father lost his ability to walk due to prolonged sitting in wheelchairs while at the facility, which ultimately resulted in muscle atrophy. Despite frequent visits ensuring cleanliness and grooming during earlier interactions, major changes were noted after an absence due to work commitments. When reunited with their father, the loved ones could barely recognize him as he wore someone else's clothes and appeared neglected—his grooming was ignored despite financial support being provided for such needs.

While some reviews indicate positive interactions with rehabilitation staff and commendable therapy sessions, these were overshadowed by negative sentiments toward general nursing services and living conditions within Autumn Care. A recurring theme across reviews is the overcrowded rooms where privacy is sacrificed, leaving patients feeling vulnerable and exposed. The food served has consistently been labeled poor quality or substandard—another vital aspect affecting residents' overall experience that cannot be overlooked.

The atmosphere in Autumn Care seems marked by high turnover rates among staff members—often attributed to management issues—which effectively disrupts continuity of care for residents needing consistent attention from caregivers familiar with their histories and health requirements. Notably, one reviewer mentioned witnessing cockroaches in their parents’ room, raising additional concerns about hygiene standards within the facility—a fundamental consideration for any health-related establishment—and further complicating perceptions about resident welfare.

Amidst all these observations lies a deeply concerning incident involving another patient's failure to communicate vital information regarding hospitalization back to relatives during an emergency. Lack of proper communication meant family members were left uninformed about their brother-in-law’s deteriorating condition after he was taken to the hospital following complaints made during transport from dialysis treatment—a lapse that illustrates potential deficiencies within Autumn Care's operational protocol when addressing emergencies.

The collective experiences unveiled through these reviews evoke caution against selecting Autumn Care as a placement option for loved ones requiring supportive housing or rehabilitation services. While certain elements such as rehabilitation offerings may receive accolades from some users, they are starkly countered by alarming reports outlining negligence in fundamental caregiving practices. It becomes evident that before making decisions about long-term care facilities like Autumn Care, families should thoroughly investigate available options while considering firsthand accounts from previous residents’ families to ensure their loved ones receive the quality support they deserve.

This part of Norfolk, Virginia, offers a variety of amenities and services that cater to the needs of seniors. With several pharmacies nearby such as Walgreens and CVS Pharmacy, access to medication and healthcare products is convenient. Additionally, there are reputable medical facilities in the area including Internal Medicine Kidney and Hypertension Center and Pariser Dermatology Specialists. For dining options, there are popular restaurants like Olive Garden and Chick-Fil-A within a short distance. Transportation options are also readily available with The Tide station nearby for easy access to the city. The presence of Third Presbyterian Church provides spiritual support, while parks like The Pagoda & Oriental Garden offer opportunities for leisurely walks in a peaceful setting. Overall, this neighborhood in Norfolk provides a comfortable and convenient environment for senior living.

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Grifols (1.7 miles)
• Rite Aid (2.8 miles)
• Walgreens (2.9 miles)
• Irwin's Pharmacy (3.3 miles)

Restaurants

• Hooters (1 miles)
• Olive Garden (1.5 miles)
• Chick-Fil-A (1.9 miles)
• Chen Garden Chinese Restaurant (3.1 miles)
• Chick-Fil-A (3.3 miles)
• Sanctuary (3.5 miles)
• Handsome Biscuit (3.6 miles)

Cafes

• Panera Bread (1.1 miles)
• Starbucks (2.3 miles)
• Coalescence Coffee (3.4 miles)
• Starbucks (3.7 miles)
• Cafe Stella (3.7 miles)
• Panera Bread (3.9 miles)
• Starbucks (4 miles)

Physicians

• Internal Medicine Kidney and Hypertension Center (1.2 miles)
• Virginia Ophthalmology Associates (2 miles)
• Pariser Dermatology Specialists (2.1 miles)
• Tidewater Pediatric Consultants PC (2.1 miles)
• Virginia Eye Consultants (2.2 miles)
• Austin Warren Md Norfolk (2.2 miles)
• Sentara Comprehensive Weight Loss Solutions (2.5 miles)

Transportation

• The Tide-Newtown Road Station (2 miles)
• American Airlines Ticket Counter (2.3 miles)
• Norfolk International Airport (ORF) (2.4 miles)
• Norfolk Airport USO (2.4 miles)
• The Tide MacArthur Square Station (3.9 miles)

Hospitals

• Chkd (3.4 miles)
• Naval Medical Center Portsmouth (4.7 miles)
• Portsmouth General Hospital (4.9 miles)

Places of Worship

• Third Presbyterian Church (3.6 miles)
• Tabernacle Church Of Norfolk (3.8 miles)

Parks

• The Pagoda & Oriental Garden (4.1 miles)
• Bay Oaks Park (4.6 miles)