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3.1 from 125 reviews
5 stars
55
4 stars
13
3 stars
3
2 stars
2
1 stars
52
Overall Review of Autumn Care Of Norfolk
common28 reviews mention this
Nurses and staff care varies
Residents and families describe staff as caring and attentive, while some report unprofessional or unsafe behavior.
A large group of reviews emphasize caring, attentive nurses and CNAs, with families saying residents were treated with respect and that staff checked in and helped with day-to-day needs. Several reviews also single out therapy teams and unit managers for keeping people engaged and informed. At the same time, a substantial set of reviews raises serious concerns about professionalism, responsiveness, and patient safety, including allegations of yelling, poor communication, and neglect. The result is a very mixed experience across reviews rather than one consistent pattern.
differentiator10 reviews mention this
Rehab therapy is a bright spot
Many residents and families praise the PT/OT and rehab teams for helping patients progress.
Multiple reviews highlight the therapy program, describing PT/OT as helpful, motivated, and responsible for making progress during rehab stays. Some families specifically mention rehabilitation outcomes, including a stroke recovery and noticeable improvement over weeks. Even among reviews that are critical overall, therapy is sometimes described as the one area that felt better than other parts of the facility. This makes rehab and therapy the most consistently praised care element.
common6 reviews mention this
Food quality is inconsistent
Dining gets both praise for good, home-style meals and complaints about poor or cold food.
Some reviews say the meals were enjoyable, including comments that food tasted good or felt like homemade, and that residents ate their food. Others report negative dining experiences, including descriptions of food being horrible or arriving ice cold and unappetizing. Because reviews point in both directions, food quality appears to depend on the specific experience and unit during a stay.
caveat10 reviews mention this
Cleanliness and odors divide reviews
Reviews disagree on cleanliness, with some saying the facility smelled clean and others describing strong urine odors.
Several reviewers describe the facility as clean and orderly, sometimes mentioning an absence of bad odors when entering the building or walking the halls. A separate set of reviews contradicts that, describing strong urine smells and saying rooms and areas felt dirty or run down. A few complaints also connect cleanliness concerns to the overall care experience, while positive reviews treat cleanliness as a sign that staff were doing their jobs. Overall, cleanliness and odor control are recurring, opposing themes.
caveat14 reviews mention this
Some families report safety and care gaps
Some reviews describe missed care, delayed responses, and problems that families say affected health and safety.
A recurring negative theme is responsiveness and reliability, with reviews alleging that call buttons weren’t answered, staff didn’t respond to bathroom needs, and care tasks were missed or delayed. Several reviews also describe clinical concerns such as falls, untreated issues, wounds or bedsores, and failure to provide timely assistance. In addition, a few reviews claim medication and transportation problems, including missed appointments and difficulty getting care outside the facility. These complaints stand in contrast to the caregiving praise elsewhere, contributing to the mixed overall impression.
common2 reviews mention this
Nearby errands include pharmacies and clinics
Families have nearby options for common errands and healthcare access.
Nearby places named in the listing include pharmacies, clinics, and hospitals within a few miles, which can help during visits. The reviews don’t provide a single shared opinion on how convenient these are, but the area around the community includes several everyday destinations. If you’re planning regular check-ins, it may be easier to combine visits with errands nearby.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
120 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Norfolk International (2 miles away)
Newport News Williamsburg International (23 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
This part of Norfolk, Virginia, offers a variety of amenities and services that cater to the needs of seniors. With several pharmacies nearby such as Walgreens and CVS Pharmacy, access to medication and healthcare products is convenient. Additionally, there are reputable medical facilities in the area including Internal Medicine Kidney and Hypertension Center and Pariser Dermatology Specialists. For dining options, there are popular restaurants like Olive Garden and Chick-Fil-A within a short distance. Transportation options are also readily available with The Tide station nearby for easy access to the city. The presence of Third Presbyterian Church provides spiritual support, while parks like The Pagoda & Oriental Garden offer opportunities for leisurely walks in a peaceful setting. Overall, this neighborhood in Norfolk provides a comfortable and convenient environment for senior living.
Pharmacies
Walgreens (0.9 miles)
CVS Pharmacy (1.6 miles)
CVS Pharmacy (1.6 miles)
Grifols (1.7 miles)
Rite Aid (2.8 miles)
Walgreens (2.9 miles)
Irwin's Pharmacy (3.3 miles)
Restaurants
Hooters (1 miles)
Olive Garden (1.5 miles)
Chick-Fil-A (1.9 miles)
Chen Garden Chinese Restaurant (3.1 miles)
Chick-Fil-A (3.3 miles)
Sanctuary (3.5 miles)
Handsome Biscuit (3.6 miles)
Cafes
Panera Bread (1.1 miles)
Starbucks (2.3 miles)
Coalescence Coffee (3.4 miles)
Starbucks (3.7 miles)
Cafe Stella (3.7 miles)
Panera Bread (3.9 miles)
Starbucks (4 miles)
Physicians
Internal Medicine Kidney and Hypertension Center (1.2 miles)
Virginia Ophthalmology Associates (2 miles)
Pariser Dermatology Specialists (2.1 miles)
Tidewater Pediatric Consultants PC (2.1 miles)
Virginia Eye Consultants (2.2 miles)
Austin Warren Md Norfolk (2.2 miles)
Sentara Comprehensive Weight Loss Solutions (2.5 miles)
Autumn Care Of Norfolk on seniors.fyi includes 6 photos including images showing interior, living room, windows, decor, landscaping, television, salon, mirrors, and more.
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The guide details ten essential responsibilities of senior caregivers, including personal care, mobility assistance, medication management, and emotional support, while emphasizing the importance of safety, nutrition, and maintaining a safe living environment to enhance seniors' quality of life and independence.
The article highlights nine memory-boosting activities for seniors that enhance cognitive health and social interaction, including puzzles, trivia quizzes, and storytelling, while emphasizing the importance of adapting these activities to individual preferences to maximize enjoyment and engagement. Consistent mental engagement is linked to improved cognitive function and emotional well-being in older adults.
Medicare provides limited coverage for skilled nursing home care, covering full benefits for the first 20 days and partial benefits up to 100 days under certain conditions, after which families must explore alternative funding options like Medicaid or long-term care insurance to manage potentially high costs. Proactive planning is essential to navigate the complexities of financing ongoing care once Medicare coverage ends.
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120 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Norfolk International (2 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Some residents praise friendly staff, attentive CNAs, and effective rehabilitation services.
Ten Vital Duties of a Senior Caregiver: A Comprehensive Guide
9 Stimulating Memory Activities for Seniors: Puzzles, Cards, and Much More
Managing Nursing Home Expenses After Medicare Coverage Ends
