Envoy Of Thornton Hall

Pros

• The staff at the facility went above and beyond to make residents' stays positive and comfortable.
• The environment was clean, neat, and free from unpleasant odors, creating an inviting atmosphere.
• Residents received timely medical care, and staff were attentive to their needs.
• The Head Director addressed concerns promptly, ensuring proper care for residents.
• Friends and family were welcomed to engage with staff and express concerns, leading to improved experiences for residents.

Cons

• The facility was described as the worst ever encountered, with claims of bugs and huge cockroaches throughout the premises.
• The resident care was deemed awful, with staff considered unprofessional and neglectful.
• Call bells reportedly went unanswered for hours, indicating a lack of attention to residents? needs.
• There were instances of incorrect medication being administered, leading to adverse reactions for residents.
• Complaints about cold and unappetizing food were common, resulting in residents losing weight.
• Family members felt the need to constantly run after staff for basic assistance, reflecting poor service.
• One review indicated that necessary personal hygiene tasks were neglected, leaving residents in unsanitary conditions.
• A significant lack of communication from management regarding resident health issues was observed, leading to severe consequences for some residents.
• Visitors reported disturbing odors and noise levels primarily caused by staff rather than patients.
• A review reflected that essential treatments and attention were only provided after escalating issues directly to upper management.

Review

The experience of placing a loved one in a nursing facility can be overwhelmingly emotional and, at times, distressing. Numerous reviews from different sources convey varying experiences regarding the care given at Envoy Thornton Hall. On one hand, some families praised the exceptional care and professionalism exhibited by the staff, while on the other, serious allegations regarding neglect and unsanitary conditions emerged. This stark contrast highlights the complexities involved in finding quality care for elderly relatives.

Several reviewers expressed appreciation for the compassionate environment and attention their loved ones received during their stay. One family described their mother’s private room as beautiful, with professional staff who made every effort to enhance her experience through engaging activities. They emphasized how the team went above and beyond to ensure that her needs were met adequately, leading them to wish they could give more than five stars for their overall satisfaction.

Conversely, numerous accounts paint a disheartening picture of neglect and poor management within the facility. Shocking reports surfaced detailing instances where residents were not only subjected to substandard care but also faced disturbing living conditions characterized by infestations of bugs—specifically cockroaches—and an overall lack of sanitation. Frustrated families recounted how call bells would often remain unanswered for extended periods, leaving residents without crucial assistance when needed most.

In stark contrast to these negative experiences are heartwarming accounts reflecting positive turnarounds after escalating concerns to upper management. One family noted that after addressing their dissatisfaction with the head director directly, significant improvements were made in how staff treated their loved one. They observed substantial changes in staff behavior and care protocols following intervention from leadership, leading to renewed confidence in the facility's ability to provide appropriate care.

Despite some praising specific areas like cleanliness and attentiveness—the absence of unpleasant odors being particularly highlighted—a pervasive sense of caution remains among many families considering this facility for long-term or rehabilitative care. Some reviewers lamented having to monitor their loved one's well-being continuously due to ongoing concerns about neglectful attitudes that seemed prevalent among portions of the staff. The feeling shared among multiple families was akin to those with reservations about what they deemed inadequate oversight from higher-ups within the organization.

Finally, there are heartbreaking narratives that detail tragic outcomes attributed to preventable issues arising from negligence within the facility. Families reported instances where communication failures led them to discover severe health complications affecting their loved ones only when it was far too late for timely intervention. These harrowing experiences served as potent reminders about maintaining diligence when entrusting such critical responsibilities into institutional hands.

Ultimately, Envoy Thornton Hall brings forth a mixture of opinions that illustrate both commendable aspects as well as concerning deficiencies within its operations—making it crucial for prospective residents' families always to stay proactive in overseeing their loved ones’ care and quality of life while residing there. Vigilance may prove vital in bridging any gaps left unaddressed amidst fluctuating standards commonly encountered within nursing facilities today.

Pharmacies

• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2 miles)
• Rite Aid (2 miles)
• Rite Aid (2.5 miles)
• Walgreens (2.6 miles)
• Walgreens (2.6 miles)

Places of Worship

• Tabernacle Church Of Norfolk (1.5 miles)
• Third Presbyterian Church (2.2 miles)
• Twine Memorial Holy Temple (5.2 miles)
• Westhaven Baptist Church (6.8 miles)

Physicians

• De Paul Medical Atrium (1.6 miles)
• Southern Eyecare Associates (1.7 miles)
• Willis, Erica Pediatric Associates (2.4 miles)
• Galan-Dejesus Mariam Np (2.5 miles)
• Internal Medicine Kidney and Hypertension Center (2.7 miles)
• Tidewater Pediatric Consultants PC (2.7 miles)
• Ghent Family Practice (2.8 miles)

Cafes

• Starbucks (1.9 miles)
• Coalescence Coffee (2.2 miles)
• Starbucks (2.5 miles)
• Panera Bread (2.5 miles)
• Cafe Stella (2.6 miles)
• Panera Bread (2.6 miles)
• Panera Bread (3.3 miles)

Restaurants

• Hank's Filling Station (2.3 miles)
• Handsome Biscuit (2.3 miles)
• Chick-Fil-A (2.5 miles)
• Perfectly Frank (2.5 miles)
• Taco Bell (2.7 miles)
• Chen Garden Chinese Restaurant (2.7 miles)
• Tap House Grill At Ghent (2.8 miles)

Hospitals

• Chkd (2.4 miles)
• Naval Medical Center Portsmouth (4.2 miles)
• Portsmouth General Hospital (4.4 miles)
• Bon Secours Maryview Medical Center (6.3 miles)
• Maryview Medical Ambulatory Surgery Recovery (6.3 miles)

Transportation

• Norfolk Airport USO (2.8 miles)
• Norfolk International Airport (ORF) (2.8 miles)
• American Airlines Ticket Counter (2.9 miles)
• The Tide MacArthur Square Station (3.5 miles)
• The Tide-Newtown Road Station (4.1 miles)

Parks

• The Pagoda & Oriental Garden (3.5 miles)
• Bay Oaks Park (3.9 miles)