Envoy Of Thornton Hall

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Envoy Of Thornton Hall

827 Norview Avenue, Norfolk, VA 23509

For more information about senior living options: (844) 490-3973

2.6 from 10 reviews
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Assisted Living Board and Care Home Skilled Nursing Facility

Overall Review

Pros

  • pro The staff at the facility went above and beyond to make residents' stays positive and comfortable.
  • pro The environment was clean, neat, and free from unpleasant odors, creating an inviting atmosphere.
  • pro Residents received timely medical care, and staff were attentive to their needs.
  • pro The Head Director addressed concerns promptly, ensuring proper care for residents.
  • pro Friends and family were welcomed to engage with staff and express concerns, leading to improved experiences for residents.

Cons

  • pro The facility was described as the worst ever encountered, with claims of bugs and huge cockroaches throughout the premises.
  • pro The resident care was deemed awful, with staff considered unprofessional and neglectful.
  • pro Call bells reportedly went unanswered for hours, indicating a lack of attention to residents? needs.
  • pro There were instances of incorrect medication being administered, leading to adverse reactions for residents.
  • pro Complaints about cold and unappetizing food were common, resulting in residents losing weight.
  • pro Family members felt the need to constantly run after staff for basic assistance, reflecting poor service.
  • pro One review indicated that necessary personal hygiene tasks were neglected, leaving residents in unsanitary conditions.
  • pro A significant lack of communication from management regarding resident health issues was observed, leading to severe consequences for some residents.
  • pro Visitors reported disturbing odors and noise levels primarily caused by staff rather than patients.
  • pro A review reflected that essential treatments and attention were only provided after escalating issues directly to upper management.

Review

The experience of placing a loved one in a nursing facility can be overwhelmingly emotional and, at times, distressing. Numerous reviews from different sources convey varying experiences regarding the care given at Envoy Thornton Hall. On one hand, some families praised the exceptional care and professionalism exhibited by the staff, while on the other, serious allegations regarding neglect and unsanitary conditions emerged. This stark contrast highlights the complexities involved in finding quality care for elderly relatives.

Several reviewers expressed appreciation for the compassionate environment and attention their loved ones received during their stay. One family described their mother’s private room as beautiful, with professional staff who made every effort to enhance her experience through engaging activities. They emphasized how the team went above and beyond to ensure that her needs were met adequately, leading them to wish they could give more than five stars for their overall satisfaction.

Conversely, numerous accounts paint a disheartening picture of neglect and poor management within the facility. Shocking reports surfaced detailing instances where residents were not only subjected to substandard care but also faced disturbing living conditions characterized by infestations of bugs—specifically cockroaches—and an overall lack of sanitation. Frustrated families recounted how call bells would often remain unanswered for extended periods, leaving residents without crucial assistance when needed most.

In stark contrast to these negative experiences are heartwarming accounts reflecting positive turnarounds after escalating concerns to upper management. One family noted that after addressing their dissatisfaction with the head director directly, significant improvements were made in how staff treated their loved one. They observed substantial changes in staff behavior and care protocols following intervention from leadership, leading to renewed confidence in the facility's ability to provide appropriate care.

Despite some praising specific areas like cleanliness and attentiveness—the absence of unpleasant odors being particularly highlighted—a pervasive sense of caution remains among many families considering this facility for long-term or rehabilitative care. Some reviewers lamented having to monitor their loved one's well-being continuously due to ongoing concerns about neglectful attitudes that seemed prevalent among portions of the staff. The feeling shared among multiple families was akin to those with reservations about what they deemed inadequate oversight from higher-ups within the organization.

Finally, there are heartbreaking narratives that detail tragic outcomes attributed to preventable issues arising from negligence within the facility. Families reported instances where communication failures led them to discover severe health complications affecting their loved ones only when it was far too late for timely intervention. These harrowing experiences served as potent reminders about maintaining diligence when entrusting such critical responsibilities into institutional hands.

Ultimately, Envoy Thornton Hall brings forth a mixture of opinions that illustrate both commendable aspects as well as concerning deficiencies within its operations—making it crucial for prospective residents' families always to stay proactive in overseeing their loved ones’ care and quality of life while residing there. Vigilance may prove vital in bridging any gaps left unaddressed amidst fluctuating standards commonly encountered within nursing facilities today.

Features

Housing

  • 12 resident community capacity 12 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Norfolk International (3 miles away) Norfolk International (3 miles away)
  • Newport News Williamsburg International (21 miles away) Newport News Williamsburg International (21 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Envoy Of Thornton Hall is an assisted living community located in Norfolk, VA. We offer a range of care services including board and care home as well as skilled nursing facility options to cater to the individual needs of our residents.

Our community provides a comfortable and home-like environment for our residents. Each room is fully furnished, ensuring a cozy and inviting space. We also have a beautiful garden and outdoor space where residents can relax and enjoy nature.

At Envoy Of Thornton Hall, we understand the importance of maintaining a clean and organized living space. Our housekeeping services ensure that common areas and resident rooms are regularly cleaned and well-maintained.

We also prioritize the convenience of our residents by offering move-in coordination services. Our staff will assist with the logistics of moving into our community, making the transition as smooth as possible.

Residents can stay connected with their loved ones through our telephone and Wi-Fi/high-speed internet amenities. This allows them to stay in touch, browse the web, or engage in virtual activities from the comfort of their own rooms.

Our dedicated caregivers provide assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that residents receive the appropriate medical care they need. For individuals with diabetes or special dietary restrictions, we offer specialized meal preparation services to support their health needs.

Transportation arrangement for medical purposes is available for residents who need it, including transportation to doctors' appointments. Additionally, we offer scheduled daily activities to promote socialization and engagement among our residents.

Envoy Of Thornton Hall is conveniently located near various amenities including cafes, parks, pharmacies, restaurants, transportation options, places of worship, and hospitals. This ensures easy access to essential services and opportunities for recreational activities within the surrounding neighborhood.

Overall, at Envoy Of Thornton Hall in Norfolk VA, we strive to provide a caring and supportive environment where seniors can thrive while receiving personalized care tailored to their individual needs.

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (1 miles)
  • CVS Pharmacy (1.9 miles)
  • Walgreens (2 miles)
  • Rite Aid (2 miles)
  • Rite Aid (2.5 miles)
  • Walgreens (2.6 miles)
  • Walgreens (2.6 miles)

Places of Worship

  • Tabernacle Church Of Norfolk (1.5 miles)
  • Third Presbyterian Church (2.2 miles)
  • Twine Memorial Holy Temple (5.2 miles)
  • Westhaven Baptist Church (6.8 miles)

Physicians

  • De Paul Medical Atrium (1.6 miles)
  • Southern Eyecare Associates (1.7 miles)
  • Willis, Erica Pediatric Associates (2.4 miles)
  • Galan-Dejesus Mariam Np (2.5 miles)
  • Internal Medicine Kidney and Hypertension Center (2.7 miles)
  • Tidewater Pediatric Consultants PC (2.7 miles)
  • Ghent Family Practice (2.8 miles)

Cafes

  • Starbucks (1.9 miles)
  • Coalescence Coffee (2.2 miles)
  • Starbucks (2.5 miles)
  • Panera Bread (2.5 miles)
  • Cafe Stella (2.6 miles)
  • Panera Bread (2.6 miles)
  • Panera Bread (3.3 miles)

Restaurants

  • Hank's Filling Station (2.3 miles)
  • Handsome Biscuit (2.3 miles)
  • Chick-Fil-A (2.5 miles)
  • Perfectly Frank (2.5 miles)
  • Taco Bell (2.7 miles)
  • Chen Garden Chinese Restaurant (2.7 miles)
  • Tap House Grill At Ghent (2.8 miles)

Hospitals

  • Chkd (2.4 miles)
  • Naval Medical Center Portsmouth (4.2 miles)
  • Portsmouth General Hospital (4.4 miles)
  • Bon Secours Maryview Medical Center (6.3 miles)
  • Maryview Medical Ambulatory Surgery Recovery (6.3 miles)

Transportation

  • Norfolk Airport USO (2.8 miles)
  • Norfolk International Airport (ORF) (2.8 miles)
  • American Airlines Ticket Counter (2.9 miles)
  • The Tide MacArthur Square Station (3.5 miles)
  • The Tide-Newtown Road Station (4.1 miles)

Parks

  • The Pagoda & Oriental Garden (3.5 miles)
  • Bay Oaks Park (3.9 miles)

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