Envoy Of Thornton Hall in Norfolk, VA
Save827 Norview Avenue, Norfolk, VA 23509
For more information about senior living options: (844) 490-3973
The private room was beautiful. The staff were professional and compassionate. There were plenty of activities. The staff went above and beyond to create a positive experience. The head director resolved issues, and the care team now treats residents with great respect. The facilities were neat and clean, with a welcoming layout and friendly, attentive staff.
It is described as the worst facility ever encountered, with bugs everywhere and awful resident care. Call bells go unanswered for hours, indicating neglect and poor responsiveness. There appears to be no clear leadership, allowing staff to act without accountability. Medications are given incorrectly, and staff cannot identify the pills being dispensed. Food is served cold and meals are consistently poor. Hygiene issues are present, including feces found in a resident's bed. Families are not reliably informed about residents' health problems or changes. Overall, the facility would not be recommended for loved ones.Envoy Of Thornton Hall is best suited for families that prize private accommodations and a seemingly active, engaging environment, and who are prepared to supervise care closely. The strongest case for this community lies in private rooms, a decor and layout that feel inviting, and a staff that, when functioning well, can deliver compassionate, attentive service. When leadership is engaged, there is evidence of improvement and accountability, and residents can enjoy daily care that respects dignity. For families who want a turnkey experience with minimal day-to-day oversight, this facility should be approached with caution. The reality from multiple perspectives is that care quality is uneven and requires vigilant involvement.
On the positive side, several accounts highlight a facility culture where staff can be professional and genuinely caring, and where activities and social engagement are present. A resident's family member praised a private room and described staff as compassionate and going above and beyond to create a positive stay. Other reviews point to clean, neat surroundings and a layout that supports comfortable living. In some instances, leadership stepped in decisively, with a head director correcting problems and reorganizing staff approaches to protect a resident's health and dignity. These pockets of reliability demonstrate what the community can deliver when the right overseer is in place.
Yet the most persistent, troubling themes cannot be ignored. The most scathing reviews describe pathogens, neglect, and disorganization: pervasive bugs in rooms and common areas, long or unaddressed call bells, and staff whose actions are inconsistent or unprofessional. Reports of miscommunication around medications - name tags missing, pills given without clear identification - underscore a fundamental risk in everyday care. Several families recount odors, noise, and a general sense that leadership was absent or ineffective at critical times, sometimes leading to delayed responses to urgent needs. Food quality and meal timing also appear inconsistent, contributing to a broader impression of variable daily experience.
The key pros do not fully offset these cons for all families. The presence of private rooms, decent activity calendars, and occasional strong leadership can offer meaningful value, particularly for residents who can benefit from social programming and a sense of personal space. However, the volatility of care quality - especially around safety, medication administration, and rapid responsiveness - means that these advantages may be fragile. For families with residents who require consistent medical oversight, or for those who cannot supervise care closely, the risk of problems escalating becomes a decisive consideration. The contrast with other local options where staff patterns, accountability, and medical oversight are steadier can be substantial.
For families weighing alternatives, the message is clear: consider other Norfolk-area communities if reliable, transparent communication and steady staffing are non-negotiable. Facilities with a stronger track record of prompt responses, consistent medication management, and rigorous housekeeping may offer greater peace of mind. If Envoy Thornton Hall is chosen, it should be with an explicit plan for ongoing oversight: daily visits, a clear point of contact in administration, and agreed-upon metrics for response times, medication administration, and daily care tasks. Families should insist on visible leadership, regular updates, and written assurances about safety and accountability.
In the end, Envoy Of Thornton Hall delivers a mixed picture: the potential for respectful, dignified care in a well-kept environment, tempered by notable risks tied to staffing stability and clinical oversight. The practical choice hinges on how much weight is placed on private rooms and social programming versus the ability to monitor and enforce high standards of care. Best outcomes emerge when families commit to active involvement, request clear, ongoing communication from leadership, and are prepared to reassess quickly if daily care does not meet expectations.
12 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
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24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Envoy Of Thornton Hall is an assisted living community located in Norfolk, VA. We offer a range of care services including board and care home as well as skilled nursing facility options to cater to the individual needs of our residents.
Our community provides a comfortable and home-like environment for our residents. Each room is fully furnished, ensuring a cozy and inviting space. We also have a beautiful garden and outdoor space where residents can relax and enjoy nature.
At Envoy Of Thornton Hall, we understand the importance of maintaining a clean and organized living space. Our housekeeping services ensure that common areas and resident rooms are regularly cleaned and well-maintained.
We also prioritize the convenience of our residents by offering move-in coordination services. Our staff will assist with the logistics of moving into our community, making the transition as smooth as possible.
Residents can stay connected with their loved ones through our telephone and Wi-Fi/high-speed internet amenities. This allows them to stay in touch, browse the web, or engage in virtual activities from the comfort of their own rooms.
Our dedicated caregivers provide assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that residents receive the appropriate medical care they need. For individuals with diabetes or special dietary restrictions, we offer specialized meal preparation services to support their health needs.
Transportation arrangement for medical purposes is available for residents who need it, including transportation to doctors' appointments. Additionally, we offer scheduled daily activities to promote socialization and engagement among our residents.
Envoy Of Thornton Hall is conveniently located near various amenities including cafes, parks, pharmacies, restaurants, transportation options, places of worship, and hospitals. This ensures easy access to essential services and opportunities for recreational activities within the surrounding neighborhood.
Overall, at Envoy Of Thornton Hall in Norfolk VA, we strive to provide a caring and supportive environment where seniors can thrive while receiving personalized care tailored to their individual needs.
Envoy Of Thornton Hall is located at 827 Norview Avenue, Norfolk, VA 23509 in Norfolk city, Virginia
Envoy Of Thornton Hall on seniors.fyi includes 8 photos including images showing deck, outdoor, dining, palm trees, outdoor space, landscaping, healthcare, cooking, and more.
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