Cherries Comfort Care

Pros

• Cherished Home Services is described as an excellent company to work for, with great pay.
• The company provides fast, responsive answers to questions and concerns.
• Cherished Home Services delivers professional, caring, and reliable home health care with strong communication.
• Aides are attentive, compassionate, and professional.
• Clients report that Cherished Home Services' caregivers go above and beyond for them.
• The agency is highly recommended for the quality of its care.
• Scheduling is flexible and works well with various lifestyles.
• The team keeps clients informed at every step of care.
• Specific aides like Ms. Joe, Deandre, Ms. Rhonda, Vanessa, Christie, and Amaya are praised for outstanding performance.
• Cherished Home Services provides care that allows clients to travel or enjoy time with family without worrying.

Cons

• One reviewer described the company as terrible, citing advance payments, aides not showing up, insufficient on-call coverage, and delayed refunds; they would not recommend it.
• Another reviewer noted that the only downside was the lack of direct deposits.

Review

Cherished Home Services has earned a strong, enduring reputation among families in the Hampton Roads area as a dependable partner for in-home care. Across many reviews, clients describe a company that feels like a family-run operation - one that genuinely seizes the opportunity to help with caregiving while honoring family needs and routines. The sense repeatedly conveyed is that this is more than just a service; it's an organization that adapts to real life, supports caregivers, and shows up with warmth and responsiveness when families need it most.

A central theme in these reflections is the quality and compassion of the aides. Reviewers consistently call the caregivers professional, caring, and reliable. Aides are praised for being attentive, compassionate, patient, and capable of maintaining a calm, protective presence. Specific testimonials highlight individuals such as Ms. Joe, who was described as outstanding and exemplary in her attentiveness and professionalism. Others speak highly of Deandre and Ms. Rhonda, noting that their contributions have made a meaningful difference in daily routines and in the overall well-being of their loved ones. The feedback highlights not only individual excellence but also a broader culture of care where aides are chosen to fit each client's needs and personality.

Communication and responsiveness stand out as a major strength. Families report fast responses to questions and concerns, and a consistent effort to keep everyone informed throughout the care process. When a regular aide is unavailable, the company reportedly works quickly to arrange suitable replacements, with those substitutes often meeting or exceeding expectations. This level of coordination helps families feel supported rather than left to manage care logistics on their own, which is frequently cited as a relief in the demanding world of caregiving.

The company's culture and approach to care are repeatedly described as uplifting and cohesive. Reviewers talk about a positive energy within the team and a sense that Cherished Home Services truly values its staff and clients. The organization is praised for supporting its caregivers and cultivating an environment where care professionals can collaborate effectively. Several accounts emphasize that care providers and management share a genuine commitment to each other and to the patients, translating into consistent, person-centered care that respects each family's unique situation.

Stories of impact underscore the life-changing impression Cherished Home Services makes on families. One reviewer says the company has changed their life for the better, reflecting the transformative effect of reliable, empathetic care. Clients recount meaningful experiences - ranging from everyday moments of reassurance to special trips and vacations - where the caregivers' professionalism helped create memorable, stress-free time with loved ones. Names like Christie, Amaya, and Vanessa appear in praise for going above and beyond, reflecting the personalization and dedication that many families associate with the service. In some cases, families feel supported enough to pursue work and other commitments with peace of mind, knowing their loved ones are in good hands.

On the positive side, several reviewers describe Cherished Home Services as the best homecare option in their area and consistently recommend the service to others. They point to a combination of great pay for staff, flexibility in scheduling, and a shared sense of purpose that makes the experience feel less transactional and more like a mutually invested partnership. The testimonials also include personal anecdotes, such as a week at the beach with a family and their mom, where the care team provided professional and friendly support that contributed to a relaxing and memorable experience.

As with any service, there are a few caveats noted by a minority of reviewers. One reviewer mentions a drawback in not offering direct deposits, suggesting a logistical friction for some families. Another review presents a more serious critique, alleging that some payments were made in advance, yet aides did not show up and the on-call coverage was insufficient, with refunds taking time to process after cancellation. While these perspectives are far less common than the overwhelmingly positive experiences, they indicate areas where administrative procedures and reliability could be strengthened to ensure consistent confidence across all client interactions.

Overall, the sentiment toward Cherished Home Services is characterized by gratitude, trust, and strong endorsement. Families repeatedly highlight the compassionate care, effective communication, and family-like atmosphere as defining strengths. The combination of dedicated caregivers, responsive support, and a culture that prioritizes both clients and staff creates an impression of a trusted partner in home health care - one that many families feel compelled to recommend to others seeking dependable, compassionate in-home assistance.

This part of Norfolk, Virginia, offers a convenient and well-equipped neighborhood for senior living. With multiple pharmacies in close proximity, access to healthcare is easily accessible. There are also various physicians' offices nearby, providing ample medical care options. Transportation options are abundant with the Norfolk Airport and The Tide stations within a few miles, allowing for easy travel. Additionally, there are places of worship for spiritual fulfillment, a variety of restaurants to enjoy dining out, cafes for social gatherings or quiet moments, hospitals for any medical emergencies, and parks for leisurely walks or outdoor activities. Overall, this area provides a comfortable and welcoming environment for seniors looking to live independently or with assisted services.

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.7 miles)
• Rite Aid (2.7 miles)
• CVS Pharmacy (3.1 miles)

Physicians

• Internal Medicine Kidney and Hypertension Center (1.8 miles)
• Southern Eyecare Associates (2.1 miles)
• De Paul Medical Atrium (2.5 miles)
• Tidewater Pediatric Consultants PC (2.8 miles)
• Willis, Erica Pediatric Associates (3 miles)
• Galan-Dejesus Mariam Np (3.2 miles)
• Virginia Ophthalmology Associates (3.4 miles)

Transportation

• Norfolk Airport USO (2 miles)
• Norfolk International Airport (ORF) (2 miles)
• American Airlines Ticket Counter (2 miles)
• The Tide-Newtown Road Station (3.5 miles)
• The Tide MacArthur Square Station (4 miles)

Places of Worship

• Third Presbyterian Church (2.2 miles)
• Tabernacle Church Of Norfolk (2.4 miles)
• Twine Memorial Holy Temple (5.7 miles)

Restaurants

• Hooters (2.4 miles)
• Chick-Fil-A (2.6 miles)
• Olive Garden (3 miles)
• Handsome Biscuit (3.1 miles)
• Chick-Fil-A (3.1 miles)
• Hank's Filling Station (3.1 miles)
• Chen Garden Chinese Restaurant (3.2 miles)

Cafes

• Panera Bread (2.5 miles)
• Starbucks (2.5 miles)
• Starbucks (2.9 miles)
• Coalescence Coffee (2.9 miles)
• Starbucks (3.2 miles)
• Cafe Stella (3.3 miles)
• Panera Bread (3.4 miles)

Hospitals

• Chkd (3 miles)
• Naval Medical Center Portsmouth (4.8 miles)
• Portsmouth General Hospital (5 miles)

Parks

• Bay Oaks Park (3.6 miles)
• The Pagoda & Oriental Garden (4.1 miles)