Oaktree Point Retirement Ctr

Pros

• Jackie is professional, approachable, and cares about residents.
• Jackie explains everything clearly, reassures residents, and makes them feel comfortable.
• Jackie promptly addresses issues (e.g., noise) and resolves them, giving peace of mind.
• Promenade Pointe is a wonderfully managed, caring community ideal for both first-time renters and experienced residents.
• Jackie Bell goes above and beyond to ensure residents feel comfortable and supported during transitions.
• From the first tour, Jackie is knowledgeable, kind, and personable, making visitors feel welcome and confident in choosing Promenade Pointe.
• Promenade Pointe's staff, including Jackie and Lisa, are consistently helpful and friendly with a welcoming demeanor.
• Jacquelyn Bell is described as the best Assistant Property Manager - professional and very helpful.
• The office staff are nice, welcoming, and foster a strong sense of community.
• The community is beautifully maintained, with a dedicated and compassionate team prioritizing residents' needs.
• Lisa, Curtis, and Deja are repeatedly praised for their helpfulness and care.
• The monthly community events hosted by staff create opportunities for neighbors to connect and enjoy themselves.

Cons

• One reviewer reported their car was towed from the property, alleging a contractual towing arrangement to profit, with a $200 retrieval fee and unhelpful staff about reimbursement.
• A reviewer found the rent to be too pricey given ongoing issues with dog urine and shards of poop in the hallways.
• A reviewer described a staff member as unhelpful and not apologetic when asked about reimbursement after a wrongful tow.
• A reviewer noted that the leasing office was not open at times, preventing access to visitor passes.
• A reviewer mentioned an occasional weed smell in the hallway, indicating cleanliness or odor issues within the building.

Review

Promenade Point (also referred to by some reviews as Promenade Pointe) emerges from these experiences as a community that consistently stands out for its welcoming atmosphere, attentive staff, and a management team that genuinely seems to care about residents. Across multiple accounts, one name keeps appearing as the heartbeat of that care: Jackie Bell. Time and again, reviewers describe Jackie as professional, approachable, and deeply invested in making residents feel at home. Her presence is not just about showing a model apartment; it's about guiding newcomers through their first leases with patience, clarity, and a reassurance that creates immediate peace of mind.

For a mother helping her daughter navigate the challenges of moving out on her own for the first time, Promenade Point became a reassuring beacon. The daughter's questions were numerous, but Jackie's responses were thorough and reassuring at every step. Reviewers note that Jackie explained every detail clearly, answered questions with patience, and ensured both mother and daughter felt comfortable throughout the process. When a noise issue arose, Jackie didn't just acknowledge it - she stepped in, offered the proper steps, and helped resolve the matter quickly. That quick, proactive responsiveness has translated into a sense of safety and confidence for families, knowing their loved ones are supported in a new home.

Beyond the initial move-in experience, the community is described as well-suited for both first-time renters and more experienced tenants who want a living environment that feels cared for. The overall sentiment is that Promenade Point is designed to feel like a welcoming, well-managed home rather than just an apartment complex. The staff's professionalism and friendliness, combined with responsive service, contribute to a sense of reliability and comfort. Tours, applications, and move-ins are described as smooth and efficient, with residents feeling that the team is dedicated to making sure people feel heard and valued from the first contact onward.

While Jackie is the standout figure in many of the stories, the broader office staff - especially Lisa, De'Ja, and Jacquelyn (and sometimes Antuan and Curtis) - are consistently praised for their warmth, accessibility, and genuine care. Reviews highlight that the office team makes a deliberate effort to know residents by name, to check in, and to go "above and beyond" when problems arise. De'Ja, in particular, is credited with turning things around and lifting the overall atmosphere in the office and around the complex, with Lisa frequently singled out as a top performer who brings positivity and efficiency to daily operations. The sentiment is that maintenance and administrative staff collaborate smoothly to keep the property clean, functional, and welcoming, with residents noting that issues are addressed promptly and with a friendly, solution-oriented approach.

The social and communal life at Promenade Point also receives praise. Residents frequently mention the sense of community fostered by regular events and opportunities to connect with neighbors. Wine tastings, meet-and-greets, and other planned gatherings provide occasions to build relationships, meet new neighbors, and enjoy the amenities together. The staff's ability to create these moments - alongside the tangible benefits of a well-kept property, clean common areas, and reliable maintenance - helps the community feel like a true home rather than a temporary residence. Reviewers repeatedly describe the staff as friendly, responsive, and invested in maintaining a high standard of living, which reinforces the impression that Promenade Point is a place where people look forward to arriving each day.

However, the reviews are not devoid of caveats. A notable adverse experience centers on a towing incident during a late-night visit, followed by a reimbursement discussion that felt unsatisfactory to the reader. The situation involved a car being towed after hours when the leasing office was closed, and a subsequent claim about reimbursement was met with resistance and a lack of apology from a staff member. Additionally, some long-time residents point to negative experiences such as odors or cleanliness concerns in certain hallways and areas, including mentions of weed smells, dog urine, and shards of poop, which highlight that, like many large communities, there are occasional maintenance and odor-control challenges. A few reviewers also note pricing concerns, suggesting that some may perceive the property as costly given certain conditions. These critiques are balanced by the overwhelming majority who describe a responsive, caring management team and a well-maintained property, yet they serve as important reminders that no community is perfect and ongoing attention to policy transparency and maintenance is essential.

Overall, the consensus is that Promenade Point is a well-run, highly personable community with a strong emphasis on resident well-being. The combination of Jackie's exceptional service, the supportive team of office and maintenance staff, and a vibrant social calendar creates an environment where residents feel valued, safe, and connected. The property's location near shops, restaurants, and the water adds to its appeal, complementing the thoughtful amenities and clean, well-kept grounds. For families entering the rental market, first-time renters seeking reassurance, or seasoned tenants looking for a place that feels like home, Promenade Point stands out as a community that prioritizes care, communication, and a sense of belonging - while also acknowledging that continuous effort is needed to address occasional issues promptly and transparently.

Places of Worship

• Tabernacle Church Of Norfolk (1.2 miles)
• Third Presbyterian Church (2.1 miles)
• Twine Memorial Holy Temple (5.2 miles)
• Westhaven Baptist Church (6.8 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Walgreens (1.7 miles)
• Rite Aid (1.8 miles)
• CVS Pharmacy (1.8 miles)
• Rite Aid (2.5 miles)
• Walgreens (2.6 miles)
• Walgreens (2.6 miles)

Physicians

• De Paul Medical Atrium (1.4 miles)
• Southern Eyecare Associates (1.5 miles)
• Willis, Erica Pediatric Associates (2.4 miles)
• Galan-Dejesus Mariam Np (2.5 miles)
• Ghent Family Practice (2.7 miles)
• Tidewater Pediatric Consultants PC (2.9 miles)
• Internal Medicine Kidney and Hypertension Center (2.9 miles)

Cafes

• Starbucks (1.6 miles)
• Coalescence Coffee (2.2 miles)
• Panera Bread (2.4 miles)
• Starbucks (2.5 miles)
• Panera Bread (2.6 miles)
• Cafe Stella (2.6 miles)
• Starbucks (3.2 miles)

Restaurants

• Hank's Filling Station (2.1 miles)
• Handsome Biscuit (2.3 miles)
• Perfectly Frank (2.4 miles)
• Chick-Fil-A (2.5 miles)
• Taco Bell (2.6 miles)
• Tap House Grill At Ghent (2.7 miles)
• Chen Garden Chinese Restaurant (2.8 miles)

Hospitals

• Chkd (2.4 miles)
• Naval Medical Center Portsmouth (4.2 miles)
• Portsmouth General Hospital (4.4 miles)
• Maryview Medical Ambulatory Surgery Recovery (6.3 miles)
• Bon Secours Maryview Medical Center (6.3 miles)

Transportation

• Norfolk Airport USO (2.9 miles)
• Norfolk International Airport (ORF) (3 miles)
• American Airlines Ticket Counter (3 miles)
• The Tide MacArthur Square Station (3.6 miles)
• The Tide-Newtown Road Station (4.3 miles)

Parks

• The Pagoda & Oriental Garden (3.6 miles)
• Bay Oaks Park (3.9 miles)