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2.6 from 83 reviews
5 stars
30
4 stars
2
3 stars
2
2 stars
2
1 stars
47
Overall Review of Consulate Health Care Of Norfolk
common6 reviews mention this
Rehab therapy stands out
Residents and families frequently credit the therapy teams for recovery progress.
Multiple reviews point to physical and occupational therapy as a major reason outcomes improved. Residents describe getting up, walking, and regaining abilities with guidance and motivation during rehab. Families also note the therapy team explaining things thoroughly and working hard to drive progress. Even some reviewers who raise other concerns still single out rehab/therapy as an area that worked well.
common9 reviews mention this
Staff care feels uneven
Reviews mention both genuinely caring caregivers and moments that fell short.
Many positive reviews describe nurses, CNAs, and other staff as caring, helpful, and dedicated, including clean, attentive care and staff who took time to support residents. A smaller but recurring set of reviews says staffing levels or bedside attention were not adequate, including complaints about being ignored or not responding to needs. Taken together, the reviews suggest day-to-day experience may depend heavily on unit staffing and responsiveness at the time of care.
caveat11 reviews mention this
Cleanliness and odors draw criticism
Several reviews raise serious concerns about cleanliness and persistent odors.
A recurring complaint is that the facility smells strongly and does not stay clean, with multiple reviewers describing urine-related odors and dirty linens or soiled conditions. Other negative reviews mention bugs such as cockroaches and rats, plus mold or mildew appearing on ceilings. Even among visitors who were generally satisfied, one review notes odors at times, describing them as coming from food rather than bodily waste—so odor is a theme across different perspectives. Overall, cleanliness concerns come up often enough to stand out in the feedback.
caveat8 reviews mention this
Staffing levels are questioned
Many negative reviews describe insufficient staffing and long waits.
Several reviews say staff were short-handed, leaving residents without timely help or answers. Families describe call buttons going unanswered for long stretches and nurses being slow to respond to basic needs. Some reviewers also describe care being delayed or incomplete, including missed attention times and reduced support during busy periods. While a number of positive reviews highlight caregivers working hard, the staffing-related complaints appear often on the negative side.
caveat5 reviews mention this
Communication with families is difficult
Reviews frequently mention poor communication and difficulty reaching staff.
A number of negative reviews mention that it takes repeated attempts to get someone to answer phones or respond to requests. Families also describe trouble contacting the right person, delays in follow-through, and lack of clarity when they ask for updates. Some reviews also describe limited responsiveness around urgent situations. One positive review contrasts with this by describing staff interactions as professional and helpful, but communication complaints still recur in the overall feedback.
caveat3 reviews mention this
Food quality gets mixed feedback
Some reviewers say the food wasn’t appetizing or was inconsistent.
A few reviews mention that meals were not appetizing or not enjoyable. One reviewer describes food as a contributing source of odor, while other negative reviews criticize meals as inedible or not appetizing. Even with those complaints, reviews also highlight dining options like restaurant-style dining among the community’s offerings. Overall, dining quality appears inconsistent across resident and family experiences.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
222 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Norfolk International (5 miles away)
Newport News Williamsburg International (21 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Restaurants
Hank's Filling Station (0.7 miles)
Handsome Biscuit (0.7 miles)
Perfectly Frank (0.9 miles)
Taco Bell (1.1 miles)
Tap House Grill At Ghent (1.1 miles)
Chick-Fil-A (1.2 miles)
Orapax Restaurant and Bar (1.7 miles)
Cafes
Coalescence Coffee (0.8 miles)
Panera Bread (0.9 miles)
Panera Bread (1 miles)
Starbucks (1 miles)
Cafe Stella (1.1 miles)
Starbucks (2.3 miles)
Starbucks (2.4 miles)
Pharmacies
Rite Aid (1 miles)
Walgreens (1 miles)
CVS Pharmacy (1.1 miles)
CVS Pharmacy (1.8 miles)
Mac Arthur Pharmacy (2.2 miles)
Walgreens (2.4 miles)
Rite Aid (2.4 miles)
Physicians
Galan-Dejesus Mariam Np (1 miles)
Willis, Erica Pediatric Associates (1.1 miles)
Ghent Family Practice (1.1 miles)
De Paul Medical Atrium (1.2 miles)
Dr Robert F. Castle, MD (1.7 miles)
Duncan Yoder M.D. (1.7 miles)
Collins Jay N MD-Eastern VA Medical School Department (1.8 miles)
Hospitals
Chkd (1.1 miles)
Naval Medical Center Portsmouth (2.8 miles)
Portsmouth General Hospital (3 miles)
Maryview Medical Ambulatory Surgery Recovery (4.7 miles)
The article offers detailed guidance on the financial complexities of nursing home care, covering costs, payment methods, and alternative funding strategies while emphasizing the importance of proactive planning and legal considerations for individuals and families making care decisions.
The article emphasizes the critical role of supportive employee benefits for caregivers, advocating for flexible scheduling, paid leave, and mental health services to ease their challenges while enhancing employee well-being and organizational loyalty. It also highlights the importance of strong leadership in promoting these initiatives to foster a sustainable workplace culture that values caregivers.
Senior drivers prioritize comfort, safety, and ease of use in vehicles due to age-related challenges, seeking features like easy entry, clear visibility, and modern driver-assistance technologies. Recommended models include the Subaru Forester, Honda CR-V, and Toyota Camry, with emphasis on test-driving for personal comfort and evaluating crash-test ratings alongside insurance considerations.
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222 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Norfolk International (5 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Affordably priced private rooms compared to local and state averages.
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