Consulate Health Care Of Norfolk
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3900 Llewellyn Avenue, Norfolk, VA 23504
For more information about senior living options: (844) 490-3973
The Administrator, Celia, always makes time for visitors and is very helpful. Consulate Healthcare of Norfolk has top rehab and nursing care, as recognized by the federal government and Medicare. Some of the staff at the facility seem nice and try to do what they can to help. The Nurses gave good care during their stay. The business office went out of their way to help with insurance and billing questions. The head of Social Services was fantastic in resolving issues concerning a resident's care plan.
The staff is very rude and unprofessional. The director of nursing is a disappointment. Staff walking around with their masks under their chins. This place smells awful and looks awful. Some of the staff seem nice but others clearly have no time. My father was placed here and I am going to pull him right back out of there the first chance I get. Dad arrived on Tuesday from a Va. Beach Hospital and by Thursday morning, he was drugged and sleeping all day, not able to speak or communicate. My friend stayed at this building for a couple weeks and it is so much better than it was last time they were there. This place needs to be shut down as it allows neglect, inattention to detail, and lack of family empathy. The nurses aides are very rude not just to family members but to patients too. Some statements have been rephrased in the third person for consistency purposesConsulate Healthcare of Norfolk has received mixed reviews from visitors and family members of residents. Some have had negative experiences and found the facility to be horrible in terms of staff behavior, communication, cleanliness, and general environment. They feel that their loved ones are not being treated with dignity and respect, and the staff is rude and unprofessional. Additionally, there have been complaints about the outdated decor, lack of engagement activities for residents, and a noticeable smell in the facility.
One person described the facility as smelling awful upon entering and having small rooms with malfunctioning heating systems. They were appalled by the conditions and expressed their intention to remove their father from the facility as soon as possible. Another reviewer mentioned the lack of responsiveness from staff when trying to address concerns or communicate with specific residents. They also noted that employees were often seen walking around with masks improperly worn.
However, not all reviews were negative. Some individuals spoke positively about their experiences at Consulate Healthcare of Norfolk. They commended Administrator Celia for her helpfulness and praised the facility for providing top rehab and nursing care. These reviewers mentioned that the federal government and Medicare had given the facility three stars.
Another reviewer stated that they enjoyed their time at Consulate Healthcare of Norfolk and found all staff members, especially Celia, to be very helpful. Similarly, someone who had undergone short-term rehab at this facility described it as doing a wonderful job and recommended it to friends and family.
There were also reviews that acknowledged improvements in certain areas over time. One person appreciated how much better the building looked compared to a previous visit, highlighting cleaner conditions and a more pleasant atmosphere. Another former resident shared a positive experience during their stay in October 2015, praising the nurses for providing good care while emphasizing clean rooms and halls.
However, there were still several negative comments regarding neglectful staff behavior and inadequate medical attention for residents. One reviewer expressed concern over their relative's decline after being admitted to the facility, citing instances of staff ignoring requests for a doctor visit and failing to address concerns about overmedication. Another stated that their friend experienced rude and inattentive nurses' aides, unsanitary conditions such as bed bugs and roaches, and medication administration issues.
Overall, the reviews paint a picture of Consulate Healthcare of Norfolk as a facility with both positive and negative aspects. While some individuals had positive experiences and praised specific staff members or services, others encountered issues such as poor communication, neglectful behavior from staff members, uncleanliness, and inadequate care.
222 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesLocated in Norfolk, VA, Consulate Health Care Of Norfolk is an exceptional assisted living community that offers a wide range of amenities and care services to meet the unique needs of its residents. The community provides a comfortable and welcoming environment where seniors can enjoy their golden years with dignity and support.
The amenities at Consulate Health Care Of Norfolk are designed to enhance the quality of life for residents. A beauty salon allows them to indulge in pampering treatments, while the cable or satellite TV ensures they have access to their favorite shows and entertainment. Community-operated transportation is available for outings and appointments, making it easy for residents to stay engaged with the larger community. A computer center keeps them connected to loved ones, and high-speed internet is provided throughout the community for seamless connectivity.
Mealtimes are a delightful experience at Consulate Health Care Of Norfolk, with restaurant-style dining offered in a spacious and elegant dining room. Residents can savor delicious meals prepared by professional chefs who cater to special dietary restrictions as required by individual residents.
Engaging activities are an integral part of life at Consulate Health Care Of Norfolk. The community offers concierge services to assist residents with any needs or requests. Fitness programs ensure seniors stay active and maintain their physical health. Planned day trips allow residents to explore nearby attractions and enjoy new experiences. Resident-run activities encourage socialization and foster a sense of belonging within the community. Scheduled daily activities provide a structured routine that stimulates both mind and body.
For added convenience, there are numerous essential establishments nearby. Nine cafes offer opportunities for socializing over coffee or tea, while one park provides green spaces for nature walks or picnics. There are also 15 pharmacies nearby, ensuring easy access to medications when needed. With 14 physicians located close by, residents have convenient healthcare services at their fingertips. Furthermore, there are 21 restaurants offering diverse culinary options for dining out, five transportation options for further ease of mobility, three places of worship for spiritual needs, and five hospitals for comprehensive medical support.
At Consulate Health Care Of Norfolk, care services are a priority. Trained staff provide 24-hour call system assistance and supervision to ensure the safety and well-being of residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management ensures that residents receive their required medications on time. A mental wellness program promotes emotional health and provides support in times of need.
With its comprehensive amenities, engaging activities, and excellent care services, Consulate Health Care Of Norfolk offers a vibrant and nurturing environment where seniors can thrive in their retirement years.
Consulate Health Care Of Norfolk is located at 3900 Llewellyn Avenue, Norfolk, VA 23504 in Norfolk city, Virginia
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