Consulate Health Care Of Norfolk
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3900 Llewellyn Avenue, Norfolk, VA 23504
For more information about senior living options: (844) 490-3973
The facility has caring nurses and staff. The physical therapy department works hard to help patients improve and is willing to go the extra mile. The rehab/restorative team is absolutely amazing and helps patients regain mobility. The therapy team is knowledgeable, caring, and motivating, helping residents regain lost abilities. The staff are professional, helpful, and positive in their interactions with patients. The administration and new staff are making noticeable improvements and showing care for residents. The new staff has been amazing and the building is improving every day. The therapy department explains progress thoroughly and cares about each patient's recovery.
The facility is filthy, shabby, and smells strongly, with cockroaches and rats reported. It is severely understaffed and the staff are often rude, unhelpful, or inattentive. Residents are left in soiled diapers for hours and nurse calls frequently go unanswered. Management is described as heartless and negligent, with care that is inconsistent or deteriorating. The building is old and decaying, with mold, mildew, and a pervasive urine odor. Medications are mishandled or withheld, and families say medical records are not shared. Communication with families is poor, and important doctor visits are often delayed or skipped. The facility is accused of neglect and abuse, with calls for it to be shut down and avoided. Some reviews claim patients died due to neglect, or describe deadly consequences from poor care.This community is best suited for families pursuing short-term rehabilitation with a strong emphasis on physical and occupational therapy, especially after major surgery or a neurological event. The standout value lies in the therapy team's ability to push progress and restore mobility, which in several cases has translated into meaningful gains and real independence. That makes it a reasonable choice for someone who can tolerate the building's aging infrastructure and the realities of variable daily staffing. For long-term living where daily care, safety oversight, and consistent cleanliness are paramount, this is a much tougher call.
Those who may want to consider alternatives include families prioritizing steady, respectful daily care in a reliably clean and well-staffed environment. Across numerous accounts, persistent concerns about understaffing, communication gaps, and cleanliness repeatedly surface, often accompanied by odors, pest mentions, and questions about medication handling. If the primary need is dependable routine care - dressing, bathing, timely call-bell responses, and a consistently monitored living space - other facilities with stronger staffing models and stricter quality controls are likely a safer fit.
The main pros - highly active rehab services, clear progress in mobility, and occasional positive notes about specific staff members and managers - do offset some risk for short-term rehab. The therapy department repeatedly earns praise for motivating patients, delivering hands-on instruction, and driving functional gains that patients can feel. Improvements attributed to leadership changes show potential, suggesting that the building and its culture can move in a more attentive direction. However, these gains do not fully counterbalance the entrenched concerns about safety, staffing, and daily operations that color the long-term care picture.
Even when the rehab team shines, the broader experience is marred by recurring red flags. Multiple reviewers report long waits for help, inconsistent nurse availability, and sporadic responsiveness to call buttons, with several accounts describing patients left in soiled conditions or without timely medical attention. Cleanliness, room upkeep, and sometimes basic infrastructure appear to lag - factors that erode trust in routine care and raise legitimate safety worries for families considering ongoing placement. The tension between rehabilitative potential and everyday care quality becomes the decisive hurdle for any family weighing a longer-term commitment.
For families evaluating this community, practical due diligence is essential. Tour during different shifts and specifically observe the therapy space, the nursing station, and housekeeping routines. Ask for current staffing ratios, the process for evaluating and adjusting medications, and the mechanism for addressing complaints. Request a written care plan with clear escalation steps, and verify recent QA outcomes or state inspection reports. If the loved one has complex needs, insist on a trial period with scheduled progress reviews and guaranteed access to therapy. Document concerns and insist on timely follow-up to avoid the drift that has shown up in many reviews.
The bottom-line takeaway is clear: Consulate Health Care of Norfolk can deliver significant rehabilitation value when the therapy team is engaged and the care plan is actively managed. Yet the facility's reputation for inconsistent daily care, maintenance issues, and communication lapses cannot be dismissed. For someone focused on recovering mobility, and who is prepared to maintain vigilant oversight and push for every safeguard, the place may work. For long-term residents who require reliable, respectful daily care in a consistently clean environment, alternatives with stronger staffing, tighter oversight, and better resident engagement are the prudent path. In the end, the decision should hinge on the balance between rehabilitative potential and the willingness to manage the gaps that persist in daily care and safety.
222 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Norfolk International (5 miles away) Newport News Williamsburg International (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Located in Norfolk, VA, Consulate Health Care Of Norfolk is an exceptional assisted living community that offers a wide range of amenities and care services to meet the unique needs of its residents. The community provides a comfortable and welcoming environment where seniors can enjoy their golden years with dignity and support.
The amenities at Consulate Health Care Of Norfolk are designed to enhance the quality of life for residents. A beauty salon allows them to indulge in pampering treatments, while the cable or satellite TV ensures they have access to their favorite shows and entertainment. Community-operated transportation is available for outings and appointments, making it easy for residents to stay engaged with the larger community. A computer center keeps them connected to loved ones, and high-speed internet is provided throughout the community for seamless connectivity.
Mealtimes are a delightful experience at Consulate Health Care Of Norfolk, with restaurant-style dining offered in a spacious and elegant dining room. Residents can savor delicious meals prepared by professional chefs who cater to special dietary restrictions as required by individual residents.
Engaging activities are an integral part of life at Consulate Health Care Of Norfolk. The community offers concierge services to assist residents with any needs or requests. Fitness programs ensure seniors stay active and maintain their physical health. Planned day trips allow residents to explore nearby attractions and enjoy new experiences. Resident-run activities encourage socialization and foster a sense of belonging within the community. Scheduled daily activities provide a structured routine that stimulates both mind and body.
For added convenience, there are numerous essential establishments nearby. Nine cafes offer opportunities for socializing over coffee or tea, while one park provides green spaces for nature walks or picnics. There are also 15 pharmacies nearby, ensuring easy access to medications when needed. With 14 physicians located close by, residents have convenient healthcare services at their fingertips. Furthermore, there are 21 restaurants offering diverse culinary options for dining out, five transportation options for further ease of mobility, three places of worship for spiritual needs, and five hospitals for comprehensive medical support.
At Consulate Health Care Of Norfolk, care services are a priority. Trained staff provide 24-hour call system assistance and supervision to ensure the safety and well-being of residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management ensures that residents receive their required medications on time. A mental wellness program promotes emotional health and provides support in times of need.
With its comprehensive amenities, engaging activities, and excellent care services, Consulate Health Care Of Norfolk offers a vibrant and nurturing environment where seniors can thrive in their retirement years.
Consulate Health Care Of Norfolk is located at 3900 Llewellyn Avenue, Norfolk, VA 23504 in Norfolk city, Virginia
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