Madonna Home in Norfolk, VA
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814 West 37th Street, Norfolk, VA 23508
For more information about senior living options: (844) 490-3973
The staff are nice. The facility is family‑caring, with friendly, loving people and happy residents. The place is nice. Madonna Home is a very clean and quiet facility, with awesome holiday celebrations. The facility is clean and well managed. The home has a great environment.
Very rude and unprofessional dirty and the manager is extremely rude Very unprofessional Director and dirty old smelling atmosphere!Madonna Home in Norfolk is best suited for families seeking a small, home-like setting where warmth from staff and a social, unrushed vibe matter more than upscale amenities. This community often resonates with residents and families who value a family-caregiver feel, where caregivers are approachable and everyday life centers on companionship, celebrations, and a tidy, quiet environment. It is well aligned with seniors who want a more intimate, residential atmosphere rather than a hospital-like setting. Those who prize consistency in leadership or highly polished facilities should weigh alternatives, but for households prioritizing personal connections and a welcoming gatehouse of care, Madonna Home delivers.
On the upside, the strongest draw is the staff culture. Several reviews highlight friendly, caring, and loving people who create a sense of happiness among residents. That “family caring” sentiment is not just marketing; it translates into daily interactions that can make independent adults feel more at ease as they transition to assisted living. The environment is repeatedly described as clean and quiet, with several notes praising the overall homey atmosphere and a real emphasis on holiday celebrations. That combination, kind staff plus a calm, well-kept setting, can meaningfully improve quality of life, reduce stress for families, and support residents’ emotional well-being. When the culture lines up with a resident’s needs, Madonna Home can feel like a comfortable, predictable place to call home.
Yet, the reputation is not without sharp cautions. A subset of reviews paints a starkly different picture, focusing on rude and unprofessional management, including an implication of a dirty or old-smelling atmosphere and an unprofessional director. Those warnings are not marginal; they arrive alongside praise and suggest real variability in leadership and day-to-day management. The conflicting narratives create a real risk signal for prospective families: the overall feel of the community can swing depending on the leadership and perhaps even on shifts or specific staff assignments. This tension between a warm resident-facing environment and problematic administrative conduct cannot be dismissed.
That divergence matters when weighing pros against cons. The positive elements, friendly, caring staff; a family-style, home environment; cleanliness and quiet; and lively, well-executed holiday events, offer tangible, uplifting benefits that may offset some concerns for residents who do not need intensive medical oversight or highly structured programming. However, the negative experiences tied to management quality threaten reliability, responsiveness, and overall safety. If a senior relies on clear, respectful communication from leadership, or if odor issues and perceived dirtiness elevate anxiety, these red flags may erode the peace of mind that the positive aspects provide. The decision hinges on whether the strong interpersonal culture and cleanliness can be reliably sustained in practice.
For families considering alternatives, the call is to prioritize leadership consistency and demonstrable professionalism. If management responsiveness, clear complaint resolution, and a consistently clean, odor-free environment are non-negotiables, it makes sense to explore other Norfolk options with steadier reputations or more transparent governance. Those with residents who can thrive on social energy and a nurturing, home-centered vibe may still find Madonna Home compelling, but they should verify leadership stability and observe how care is delivered on a typical day. A side-by-side tour that includes talking with current residents and front-line staff, plus a request to meet the director and view ongoing housekeeping practices, is essential.
In the end, Madonna Home offers a practical, affectionate choice for seniors who value a warm, home-like setting and a supportive, personable staff. The decision should be anchored in a direct assessment of leadership quality and cleanliness, alongside a clear read of how well the community can deliver consistent care day to day. Prospective families are advised to schedule a thorough, in-person visit focused on meal times, resident interactions, and management responsiveness, then compare with peers to determine whether the balance of warmth and cleanliness outweighs the potential downsides. With careful vetting, this community can be a strong fit for the right resident.
16 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Norfolk International (5 miles away) Newport News Williamsburg International (21 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Madonna Home in Norfolk, VA is a board and care home that offers a comfortable and supportive environment for seniors in need of assistance with daily activities. The community provides a range of amenities to ensure residents' comfort and convenience, including a dining room where nutritious meals are served, fully furnished accommodations, a beautiful garden area, housekeeping services to maintain cleanliness, and move-in coordination to make transitioning as smooth as possible.
Residents at Madonna Home can enjoy outdoor spaces for relaxation and socialization, along with access to telephone services and Wi-Fi/high-speed internet for communication and entertainment purposes. The community also offers various care services such as assistance with bathing, dressing, transfers, medication management, coordination with healthcare providers, diabetes diet management, meal preparation according to specific dietary restrictions, and transportation arrangements for medical appointments.
In terms of nearby facilities and services, Madonna Home is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants for dining options outside the community, transportation options for easy mobility within the area or for medical appointments. Additionally, residents have nearby access to places of worship for spiritual support and five hospitals in case of any medical emergencies.
With its focus on providing personalized care in a warm and homely setting while offering necessary amenities and convenient access to essential services nearby, Madonna Home is an ideal choice for seniors seeking assisted living in Norfolk.
This particular area of Norfolk, Virginia, offers a variety of amenities and services that cater to the needs of seniors. With several restaurants, cafes, pharmacies, physicians' offices, and hospitals within close proximity, residents can easily access essential facilities for their daily needs. The neighborhood also provides options for spiritual fulfillment with various places of worship located nearby. Additionally, the presence of parks such as The Pagoda & Oriental Garden offers opportunities for outdoor recreation and relaxation. For those requiring transportation assistance, The Tide MacArthur Square Station is conveniently located for easy access to public transit. Overall, this area of Norfolk provides a well-rounded environment for senior living with access to necessities and recreational opportunities.
Madonna Home is located at 814 West 37th Street, Norfolk, VA 23508 in Norfolk city, Virginia
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