Colonial Manor

Pros

• Tess and John are amazing at physical therapy - very knowledgeable and by the book, and they are nice while working out.
• The LTCH facility is highly recommended for long-term care, with doctors and nursing staff doing a tremendous job.
• PT Nurse McNerry brought roses and was very personable.
• The night nurse in breathing treatments made the patient feel safe.
• Ms. Alice is a compassionate caregiver.
• Ms. Udeh Davis is a flying angel who made the stay very relaxing.
• Kindred Sugar Land staff take care of extremely complicated patients with compassion.
• The rehab team is the best and has made a difference.
• The hospital and staff saved the patient's life, and the physical therapy helped them get back on their feet and stronger.

Cons

• The facility is described as an absolute nightmare and unsafe for patients, with claims that staff could have harmed or killed a patient.
• Staff are alleged to fat-shame patients and blame them for their illness.
• A male doctor named Lee is said to be unfit to practice and should have his license revoked.
• The facility is said to neglect patients and show little concern for patient well-being, with management feeling unhelpful.
• The administrator is viewed as self-centered and more focused on her position than helping others.
• Patients are treated like a business rather than people.
• There is a warning not to bring a loved one here if you cannot be around, especially for nonverbal patients.
• An older male Asian nurse is cautioned for mistreating patients.
• Some reviews imply Vibra in Houston is better and actually cares about patients in comparison.

Review

The collection of impressions from this facility reads like a tapestry of highs and lows, woven together by people who clearly care deeply about the patients they treat and the families who entrust them with important moments in illness, recovery, and long-term care. On the bright side, many reviewers credit the therapy teams for their expertise and approach. Tess and John are repeatedly praised for being amazingly knowledgeable, thorough, and by-the-book in their physical therapy practice, all while being kind and personable with patients during workouts. Mac in occupational therapy is celebrated as a fantastic contributor from the hospital, leaving no stone unturned in pursuit of patient progress. It's a common thread that the PTs and OTs bring energy, professionalism, and a sense of fresh air into what can otherwise feel like a daunting health journey.

Against that backdrop of skilled care, there is a searing and painful counterpoint rooted in a deeply troubling personal experience. One reviewer recounts a frightening incident during a procedure where the caregiver actions allegedly led to a broken left arm for their mother, who was on a tracheostomy at the time. The account centers on a nurse named Erica Hearnes and a colleague, who, the reviewer says, caused injury after consent had been given by phone. The impact was devastating: the mother could not cry out, and the reviewer felt betrayed by something that should have been handled with the utmost care and respect. The author emphasizes that, although forgiveness was granted, the harm and the breach of trust left a lasting impression that words alone cannot erase. In a pointed warning, the reviewer urges vigilance by others and adds a caution about an older male Asian nurse who allegedly mistreats patients, underscoring how safety concerns can cast a long shadow over the overall perception of a facility.

Amid these scarred memories, there are also reveals of tenderness and moments that restore faith. The reviewer highlights the bright moments that punctuated the stay: PT Nurse McNerry brought roses and displayed warmth and approachability, a rare combination that made the stay a touch more bearable. Another glimmer comes from the Asian night nurse involved in respiratory breathing treatments, who helped the patient feel safe and supported in a way that mattered deeply. Even within a system capable of causing distress, such individual acts of kindness and attentiveness can stand out as lifelines.

In terms of overall recommendations, there is a substantial call to consider this LTCH facility for long-term care, underscored by praise for the care team across multiple roles. Several reviewers offer wholehearted endorsements of the staff, noting that both the doctors and nursing personnel work together with genuine care for patients and their families, and that the daily life on the unit - especially around meals - can be notably positive. The dining experience itself is highlighted as unexpectedly good, with some asserting it as the best hospital food they've encountered, a surprising but meaningful detail that can significantly affect patient and family satisfaction during longer stays. The sentiment extends to individual caregivers as well: Ms. Alice is singled out as a caregiver with a true heart for the work, and Ms. Udeh Davis earns the description of a "flying angel" for creating a relaxing atmosphere during the stay. People like Susan in patient relations are praised for listening; Shailesh Doshi is commended for navigating and negotiating with staff to address issues and requests. These recognitions illustrate a culture where compassion, advocacy, and effective communication are valued and visible.

The narrative also includes many explicitly positive testimonies about the breadth of care and the collaborative environment at Kindred Sugar Land. Reviewers celebrate the sense that the staff - from administration to housekeeping - are consistently caring and supportive, with a shared focus on patients and families. The routine of rounds, daily physician visits, and the involvement of specialists all come together to form a picture of a hospital that can manage extremely complex medical needs with empathy and teamwork. The rehab experience is frequently described as top-tier: the rehab team is lauded as the best, with patients describing progress in walking, strength, and overall recovery. There are practical positives too - free parking, a smaller, easier-to-navigate facility, and a cafeteria that serves options around the clock - details that can make a significant difference in the day-to-day experience of patients and their loved ones.

Yet the reviews do not shy away from stern warnings about safety and culture that some readers felt were missing. In a contrasting voice, one reviewer labels the place an absolute nightmare, recounting that some staff members allegedly made demeaning comments about weight and blamed illness on the patient's own actions. The concern goes beyond personal anecdotes to question the overall safety and integrity of care, describing a doctor named Lee in particular as a figure who should not continue to practice, and urging others to seek care elsewhere. The message is blunt: if you cannot be present to advocate for a loved one, the risk of harm or neglect could be elevated, especially for nonverbal patients. The sentiment is strong enough to say outright not to send family here, with a direct comparison to Vibra in Houston, which is described as a facility that genuinely cares. These accounts, though harsher, reflect a real anxiety about patient safety and the need for vigilant oversight and accountability within the facility.

Despite the stark contrasts in experiences, there is a consistent thread of gratitude that threads through many of the testimonials. The memories of excellent individual caregivers - like the nurses, respiratory therapists, physical and occupational therapists, doctors, and patient relations staff - remain vividly positive. Some reviewers recount that their loved ones received what they felt was the best care of their lives, with repeated emphasis on the human touch that helped families feel connected and reassured during frightening or challenging times. Others recall specific staff members who went above and beyond, turning a difficult hospitalization into an experience of warmth, competence, and genuine concern. Even in moments of frustration or fear, there is a sense that the rehab team and the caring professionals genuinely wanted the best possible outcomes for those in their care.

Taken together, the reviews present a hospital landscape marked by excellence in therapy and daily caregiving, interwoven with serious concerns about safety, communication, and overall trust. The facility appears to be a place where compassionate clinicians can make a profound difference in recovery and quality of life, while simultaneously exposing families to unsettling incidents that demand accountability and attentive oversight. The repeated calls for vigilance, combined with stories of healing, progress, and personal connection, suggest a community that recognizes both the strengths of its staff and the critical need for continual improvement. In the end, Kindred Sugar Land emerges as a place of meaningful care, with remarkable individuals who inspire confidence and gratitude, alongside cautionary reminders that patient safety and respectful treatment must remain the guiding priorities for everyone involved.

This particular neighborhood in Sugar Land, Texas offers a variety of amenities and conveniences that may appeal to seniors looking to settle down in a peaceful and vibrant community. With multiple places of worship nearby, residents can easily practice their faith. Additionally, there are several pharmacies and physicians' offices within close proximity for easy access to healthcare services. The area also boasts a diverse selection of restaurants catering to different tastes, as well as a hospital and theater for entertainment options. For those who enjoy outdoor activities, there are several parks in the vicinity perfect for leisurely walks or picnics. Overall, this neighborhood provides a balanced mix of essential services and recreational opportunities for seniors seeking a comfortable and enjoyable living environment.

Places of Worship

• Houston Principal Jamatkhana (0.2 miles)
• St Laurence Catholic Church (2.1 miles)
• Sugar Land First United Methodist Church (2.3 miles)
• Parkway United Methodist Church (2.4 miles)
• Church of Jesus Christ of Latter Day Saints (2.7 miles)
• Masjid As- Sabireen (3.8 miles)
• Shirdi Sai Jalaram Mandir (4.3 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• H-E-B Pharmacy (0.7 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.4 miles)

Physicians

• Hillcroft Medical Clinic Association (0.5 miles)
• Interventional Cardiology Associates (0.6 miles)
• Kelsey-Seybold Clinic | Fort Bend Medical and Diagnostic Center (0.7 miles)
• Sugar Land OB/GYN Associates (1.1 miles)
• Rishi Khanna Dmd Pc (1.3 miles)
• My Eyelab (1.3 miles)
• Memorial Hermann Medical Plaza I (4.1 miles)

Restaurants

• Big Ben Tavern (0.5 miles)
• Whataburger (0.9 miles)
• McDonald's (1 miles)
• Torchy’S Tacos (1 miles)
• Japaneiro's Sushi Bistro & Latin Grill (1 miles)
• BJ's Restaurant & Brewhouse (1.1 miles)
• La Madeleine (1.1 miles)

Hospitals

• Sugar Land Surgical Hospital (0.7 miles)

Theaters

• AMC First Colony 24 (1.1 miles)
• 2430 Amc Bar Fountains (4.3 miles)

Parks

• Sugar Lakes Park (1.3 miles)
• New Territory Pecan Park (2.2 miles)
• Oyster Creek Park (2.9 miles)
• Lost Creek Park (2.9 miles)
• Brazos Bend Extended Day (3.3 miles)
• Patriot Park at Lakes of Austin Park (3.9 miles)
• Sardar Patel Stadium (5.7 miles)

Cafes

• BlendIn Coffee Club (1.5 miles)
• Starbucks (3.6 miles)
• Starbucks (4.8 miles)
• Starbucks (5.4 miles)