Sugar Land Health Care Center

Pros

• The facility offers a friendly and welcoming atmosphere, with warm greetings from the receptionist and compassionate care from the staff.
• Many reviewers express gratitude for the excellent care their loved ones received, highlighting specific team members like Rose, Angie, and April for their dedication.
• The communication between the facility and families is praised for being transparent and proactive, especially during challenging times such as the pandemic.
• Reviewers commend the rehab staff and activities team for their caring approach and effective support during recovery.
• Some families feel reassured knowing their loved ones are receiving attentive care, allowing them to focus on other responsibilities while trusting in the facility's commitment to well-being.

Cons

• The facility lacks empathy and management showed no concern for the well-being of residents after a loved one contracted COVID-19.
• Patients received the wrong medication, which raises serious concerns about the staff's competence and attentiveness.
• The nursing home is described as dirty, with strong odors and inadequate cleaning practices.
• Some nurses and CNAs were noted to be lazy, providing minimal care and making excuses for not performing their duties.
• Residents often sit in soiled diapers for extended periods without being changed, indicating neglect in personal hygiene.
• Families must constantly advocate for their loved ones to ensure care is provided, as staff do not take initiative.
• Overall patient treatment was reported as poor, with a lack of gentleness and respect exhibited by some staff members.

Review

The Sugar Land Healthcare Center has garnered a wide range of reviews from families regarding its quality of care, with experiences varying greatly among individuals. Some reviewers praised the facility for its welcoming atmosphere and dedicated staff, while others reported significant issues that raised serious concerns about patient safety and well-being. The contrasting narratives paint a complex portrait of a facility struggling to navigate the challenges of healthcare during a pandemic.

On one hand, several families expressed gratitude for the nurturing environment provided at Sugar Land Healthcare Center. A family member noted that upon their initial visit, they were impressed by the friendly receptionist and attentive care team. This positive first impression was reinforced by ongoing interactions with staff members who addressed all questions and concerns thoroughly. In particular, Christina, the Director of Nursing (DON), received commendations for her compassionate approach during a challenging time marked by COVID-19 restrictions. Families appreciated her efforts in maintaining transparent communication throughout their loved ones' time in the facility, fostering trust amidst adversity.

Moreover, some visitors highlighted how essential support from staff members like Rose aided in maintaining connections with relatives during restricted visitation periods. One reviewer shared how technology enabled them to interact with their brother through an iPad, allowing them to feel reassured about his care despite external challenges. These experiences reflect exemplary instances where caregivers went above and beyond to provide comfort and peace of mind to families.

However, not all experiences at Sugar Land Healthcare Center have been so favorable. Other reviews detailed severe shortcomings that contradicted the positive testimonials about staff competency and hygiene standards. For instance, one critical review recounted distressing incidents involving medication errors where patients received incorrect prescriptions intended for others?a serious lapse in patient safety protocols that can have dire consequences for vulnerable individuals reliant on proper medical care. Other accounts described situations where residents faced neglect or inadequate response from nursing staff when expressing health concerns.

Concerns about cleanliness also surfaced repeatedly across multiple reviews. Several family members reported uncomfortable odors within the facility, such as urine smells permeating hallways?a reflection indicative of subpar sanitation practices potentially affecting resident dignity and health conditions. Disturbingly enough, instances involving patients being left in soiled diapers or having unclean hands were cited as alarming indicators of systemic neglect impacting residents? overall well-being.

Amid these starkly contrasting experiences lies the reality that while some families found solace and comfort at Sugar Land Healthcare Center?allowing them to confidently place their loved ones into professional care?others faced harrowing realities characterized by negligence and indifference from certain staff members. The variance in feedback highlights vital areas for improvement within nursing homes more broadly: ensuring consistent staffing quality, maintaining rigorous hygiene standards, fostering empathetic communication channels between care providers and families, and building trust through reliable medical protocols are crucial components necessary for establishing an environment truly committed to comprehensive elder care.

Ultimately, these varied perspectives shed light on both commendable aspects as well as concerning issues facing Sugar Land Healthcare Center; it is clear that careful consideration must be taken when choosing a facility capable of meeting not just physical but emotional needs prominent among geriatric populations whose families rightfully seek fervent accountability regarding their loved ones? care.

Physicians

• Kelsey-Seybold Clinic | Fort Bend Medical and Diagnostic Center (0.5 miles)
• Hillcroft Medical Clinic Association (0.8 miles)
• Interventional Cardiology Associates (1.7 miles)
• Sugar Land OB/GYN Associates (2.1 miles)
• Rishi Khanna Dmd Pc (2.3 miles)
• My Eyelab (2.4 miles)
• Memorial Hermann Medical Plaza I (4.9 miles)

Cafes

• BlendIn Coffee Club (0.5 miles)
• Starbucks (4.1 miles)
• Starbucks (4.3 miles)
• Starbucks (5.6 miles)
• Starbucks (7.3 miles)

Restaurants

• McDonald's (0.5 miles)
• Big Ben Tavern (0.7 miles)
• Whataburger (0.8 miles)
• Torchy’S Tacos (1.4 miles)
• Japaneiro's Sushi Bistro & Latin Grill (1.6 miles)
• BJ's Restaurant & Brewhouse (1.6 miles)
• Carrabba's Italian Grill (1.7 miles)

Pharmacies

• H-E-B Pharmacy (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.7 miles)

Parks

• Sugar Lakes Park (1 miles)
• New Territory Pecan Park (2.6 miles)
• Lost Creek Park (3.1 miles)
• Oyster Creek Park (3.3 miles)
• Brazos Bend Extended Day (3.8 miles)
• Patriot Park at Lakes of Austin Park (4.6 miles)
• Sardar Patel Stadium (5 miles)

Places of Worship

• Houston Principal Jamatkhana (1.3 miles)
• Sugar Land First United Methodist Church (1.4 miles)
• Church of Jesus Christ of Latter Day Saints (2.8 miles)
• St Laurence Catholic Church (2.9 miles)
• Parkway United Methodist Church (3 miles)
• Shirdi Sai Jalaram Mandir (3.2 miles)
• Masjid As- Sabireen (3.4 miles)

Hospitals

• Sugar Land Surgical Hospital (1.8 miles)

Theaters

• AMC First Colony 24 (2.1 miles)
• 2430 Amc Bar Fountains (3.6 miles)
• Regal Grand Parkway ScreenX & RPX (7.8 miles)