The Medical Resort At Sugar Land

Pros

• The Medical Resort at Sugar Land has a nice common area and well-appointed, comfortable rooms.
• Many staff members, including Valerie, Kay Luna, and Mary (CNA), received praise for their attentiveness and compassionate care.
• The medical care provided was described as good, with effective wound care noted by residents.
• The dietary staff prepared varied, nutritious, and tasty meals according to residents' preferences.
• Physical therapy services were available and performed with kindness and professionalism.
• Residents appreciated the cleanliness of the facility and the helpfulness of the housekeeping staff.
• Families felt comforted by the caring interactions between therapists and their loved ones during therapy sessions.

Cons

• The facility smelled of urine, and the carpet made it impossible to keep clean.
• Some staff members were inattentive and rude, demonstrating a deplorable bedside manner.
• A patient was not checked on all night, leading to an unattended incident where he urinated on himself in bed.
• The call button in one room malfunctioned multiple times, leaving a patient without assistance when needed.
• Communication was poor, as one reviewer mentioned difficulties reaching anyone by phone.
• While a specific staff member was praised for her compassion, the overall experience was deemed lacking without her presence.

Review

The Medical Resort at Sugar Land has garnered a variety of reviews, showcasing a complex portrait of care that ranges from excellent to severely lacking. Upon entering the facility, visitors may be drawn in by its appealing common areas; however, upon venturing into the bedroom quarters, some have noted an overpowering smell of urine that can linger due to the carpeted floors—an unfortunate choice for a place meant for patient care. This aspect raises concerns about hygiene and upkeep within such facilities, suggesting that management should reconsider their carpeting choices to ensure a cleaner environment.

Staff interactions surfaced as another critical theme in many reviews. Some visitors reported experiences with uncourteous and inattentive staff members who seemed overwhelmed or dismissive of their needs. One particularly troubling account described a patient left unattended through the night, leading to distressing consequences when the call button failed to work. Such negligence fosters significant concern about patient safety and raises questions about whether adequate staffing levels are maintained during peak times. On the contrary, others praised individual caregivers whose compassion shone brightly amidst an otherwise disappointing experience. A standout employee named Lovelady received high accolades for her exceptional bedside manner.

Amidst these conflicting sentiments regarding staff behavior, numerous reviewers highlighted specific medical teams who provided exemplary care. Reports detail positive encounters with skilled occupational and physical therapists who dedicated themselves to improving patients' conditions with kindness and diligence. Family members expressed comfort when observing these professionals interact empathetically with their loved ones, reaffirming that effective communication coupled with professional expertise could lead to remarkable recovery outcomes.

Many guests acknowledged that depending on individual needs or preferences, experiences would vary widely within The Medical Resort at Sugar Land. Some families were quick to commend the quality of medical care provided by nurses and certified nursing assistants (CNAs). Reviewers consistently mentioned instances where staff attended promptly when called upon, reflecting well on their attentiveness during crucial moments such as assisting patients with bathing or restroom use—a critical aspect of ensuring dignity during rehabilitation processes.

On a culinary note, opinions diverged regarding meal offerings within the facility. While some residents found meals varied and nutritious—citing positive dining experiences that included menu options from which they could select—others reflected dissatisfaction regarding food quality or taste preferences voiced by their family members. Careful consideration towards this aspect is essential for residents’ overall satisfaction, as appropriate nutrition plays a vital role in health recovery.

In conclusion, despite mixed assessments about cleanliness standards and staff responsiveness at The Medical Resort at Sugar Land, several accounts provide hope through glowing praises directed toward individual caregivers committed to providing compassionate care during challenging times. Overall impressions reflect both strengths in personal service along with notable deficiencies in systemic operations requiring urgent attention from management to ensure consistent delivery of high-quality healthcare experiences for all residents going forward.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.7 miles)
• CVS Pharmacy (1.2 miles)
• H-E-B Pharmacy (1.4 miles)
• CVS Pharmacy (2 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.6 miles)

Restaurants

• Kura Revolving Sushi Bar (0.3 miles)
• La Tapatia Mexican Cafe (0.4 miles)
• Big Ben Tavern (1.3 miles)
• La Madeleine (1.4 miles)
• Japaneiro's Sushi Bistro & Latin Grill (1.5 miles)
• Whataburger (1.6 miles)
• BJ's Restaurant & Brewhouse (1.6 miles)

Physicians

• My Eyelab (0.4 miles)
• Interventional Cardiology Associates (0.7 miles)
• Sugar Land OB/GYN Associates (0.8 miles)
• Rishi Khanna Dmd Pc (0.8 miles)
• Hillcroft Medical Clinic Association (1.4 miles)
• Kelsey-Seybold Clinic | Fort Bend Medical and Diagnostic Center (1.6 miles)
• Mohammad Etminan, MD (3.3 miles)

Hospitals

• Sugar Land Surgical Hospital (0.5 miles)

Places of Worship

• Houston Principal Jamatkhana (0.8 miles)
• St Laurence Catholic Church (1.9 miles)
• Parkway United Methodist Church (2 miles)
• Church of Jesus Christ of Latter Day Saints (3.1 miles)
• Sugar Land First United Methodist Church (3.2 miles)
• River Pointe Church (3.9 miles)
• Masjid As- Sabireen (4.4 miles)

Theaters

• AMC First Colony 24 (1 miles)
• 2430 Amc Bar Fountains (5.1 miles)

Parks

• New Territory Pecan Park (1.9 miles)
• Sugar Lakes Park (2.2 miles)
• Brazos Bend Extended Day (3 miles)
• Oyster Creek Park (3.1 miles)
• Lost Creek Park (3.3 miles)
• Patriot Park at Lakes of Austin Park (3.8 miles)
• Sardar Patel Stadium (6.2 miles)

Cafes

• BlendIn Coffee Club (2.4 miles)
• Starbucks (3.8 miles)
• Starbucks (4.5 miles)
• Starbucks (6.3 miles)