Silver Tree Nursing and In Step Rehab Center in Shertz, TX

Pros

• The staff at SilverTree Nursing Facility are caring, friendly, and always willing to help.
• The facility is clean, welcoming, and offers plenty of activities to keep residents engaged and happy.
• Staff treat residents like family, providing safety and peace of mind for families.
• The therapy program (physical, occupational, and speech) is outstanding and helps residents rehab and return home.
• The administrator, Kori, stands out for exceptional dedication, communication, and support for families.
• SilverTree is described as a warm, supportive place where residents feel well cared for.
• The nursing team is among the best, delivering compassionate and attentive care.
• The facility fosters a family-like atmosphere with strong relationships between staff and residents.
• The meals and activities program are highly valued by residents, contributing to a positive experience.
• Overall, SilverTree is regarded as a great facility with dedicated staff who genuinely care about residents.

Cons

• The reviewer recalls a roommate who appeared deceased and criticizes the staff for a delayed check on him.
• A family member claims comfort meds were withheld at the end of life because of staff opinions, calling it shameful.
• A report states the facility denied care to Medicaid patients, implying discriminatory practices.
• Short staffing and long wait times are noted as ongoing problems.
• One reviewer calls the place horrible with very limited activities.
• A family says their relative did not receive a bath for a week and care was poor.
• There are accounts of staff not promptly responding to calls for help, with delays.
• The management is described as atrocious and not worth recommending.
• A wound from surgery was not cleaned properly, leading to infection.

Review

Silver Tree Nursing and In Step Rehab Center in Shertz is best suited for families that prioritize a warm, family-like culture combined with strong rehabilitation services designed to restore independence after surgery or a stroke. In many reviews the defining strength is a staff that feels genuinely caring, approachable, and willing to go the extra mile for residents and their families. The building is consistently described as clean, welcoming, and conducive to daily routines that mix therapy, social activities, and meals in a positive, engaging way. For families where emotional warmth, personal attention, and measurable rehab progress matter most, this community meets those expectations with notable consistency.

Those who may want to consider alternatives include families who cannot tolerate slow response times or frequent gaps in communication. Several accounts note staffing shortages that translate into delays in bedside help and longer wait times for assistance. There are also serious cautions about admissions and ongoing administrative responsiveness, including experiences where lines of communication or eligibility decisions felt opaque or delayed. For hospice or end-of-life scenarios, or when Medicaid-related approvals are a central factor, the reviews flag risks that could make other facilities more predictable choices. In short, if immediacy and policy transparency are nonnegotiable, exploration of other options is wise.

When the major cons surface, the key pros often offset them, but not for every family. The strongest offset comes from a rooted, compassionate caregiving ethos paired with robust therapy programs. Therapists and nursing staff are repeatedly praised for their expertise, patience, and ability to drive meaningful functional gains - people recover mobility and return home, not merely stay cared for. The sense of community - where administrators and front-line staff aim to treat residents like family - offers real peace of mind. Yet the benefits can be eroded when staffing lags create delays, or when administrative friction interrupts the admission trajectory or daily coordination of care. For families balancing rehab outcomes with reliability, these trade-offs matter.

Therapy quality stands out as a defining pillar. Multiple testimonials emphasize exemplary physical, occupational, and speech therapy, with several residents regaining walking ability and returning home after rehab stays. The consistency and warmth of the rehab team are described as a core reason to choose Silver Tree, often described by families as the difference between a successful return to independence and a longer institutional stay. In practice, this means families should prioritize a concrete assessment of the current therapy team and a clear, written rehab plan early in the admission process to maximize the likelihood of staying on track with recovery goals.

Leadership and day-to-day care are frequently highlighted as strengths, tempered by occasional criticisms. The administrator is repeatedly cited as accessible, communicative, and supportive, which helps families navigate tough transitions. At the same time, some reviews point to friction points - admissions hiccups, miscommunications, or encounters with staff who feel overextended - that underscore the need for prospective residents to probe current staffing levels and procedural clarity. The facility's culture leans toward proactive, attentive care, but the variability across shifts and departments means diligence is essential when selecting this community.

Bottom line: Silver Tree provides a compelling blend of compassion, clean, welcoming surroundings, and strong rehab services that can produce tangible improvements and discharge-ready outcomes. For families who value a resident-centered atmosphere and proven therapy, it remains a top contender in the area. However, potential residents should rigorously verify current staffing consistency, response times, and the facility's policies on admissions, hospice involvement, and pain management. If those operational assurances align with expectations, Silver Tree stands out as a practical, capable choice; if not, it is prudent to compare alternatives that offer tighter guarantees on everyday responsiveness and transparent administrative processes.

Cafes

• Starbucks (0.1 miles)
• Starbucks (2.5 miles)
• Kung Fu Tea (4.1 miles)
• Starbucks (4.3 miles)
• Starbucks (9.1 miles)
• La Media Luna Cafe (10.3 miles)

Restaurants

• El Jalisco Mexican Restaurant (0.2 miles)
• Gather Brewing Company (2.3 miles)
• Chester's Hamburger Co. (2.5 miles)
• Chili's Grill & Bar (2.5 miles)
• Whataburger (2.6 miles)
• Raising Cane's Chicken Fingers (2.8 miles)
• Chick-Fil-A (2.8 miles)

Places of Worship

• Good Shepherd Catholic Church (0.5 miles)
• Wat Saddhadhamma Buddist (5 miles)
• Church of Jesus Christ of Latter Day Saints (10.6 miles)
• Hope Church (11.3 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walmart Pharmacy (1.3 miles)
• Triangle Pharmacy Solutions (1.4 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.5 miles)
• CVS Speciality (1.5 miles)
• CVS Pharmacy (3.2 miles)

Parks

• Nimetz Park (1.5 miles)
• Converse Park Playground (5.2 miles)
• Converse City Park (5.2 miles)
• Comanche Lookout Park (6.6 miles)
• Lou Karden Memorial Park (8.6 miles)

Hospitals

• Barr & Gossett (2.3 miles)
• Schertz Dialysis Centers (2.4 miles)
• Baptist Health Systems (2.7 miles)

Physicians

• Wound Healing Associates (2.3 miles)
• Clark And Gossett Impl (2.3 miles)
• Alamo City Medical Group (2.4 miles)
• TSAOG Orthopaedics - Schertz (2.4 miles)
• Carrera Optical (2.4 miles)
• Medfirst (2.5 miles)
• Baptist Physician Network Schertz (2.5 miles)

Theaters

• EVO Entertainment (3.2 miles)

Transportation

• Enterprise Truck Rental (8.1 miles)