The Brooks of Cibolo

816 Bentwood Ranch Drive, Cibolo, TX 78101

For more information about senior living options: (844) 490-3973

4 from 47 reviews
5 stars
33
4 stars
1
3 stars
2
2 stars
0
1 stars
11

Assisted Living

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    Overall Review of The Brooks of Cibolo

    Pros

    • pro The Brooks of Cibolo is described as a beautiful, well-kept community that feels like home.
    • pro The staff are friendly, attentive, and genuinely caring, with residents often smiling during visits.
    • pro The front desk team, specifically Laura and Debbie, are praised for their warmth and welcoming service.
    • pro The executive director is described as amazing, with a team that goes above and beyond for residents.
    • pro Tours and interactions with staff like Bianca are excellent, leading to strong recommendations.
    • pro The community offers Independent Living, Assisted Living, and Memory Care with a comprehensive, well-regarded program.
    • pro The facility is modern and elegantly decorated, with a pleasant atmosphere and inviting scents.
    • pro Residents enjoy a variety of activities and outings, plus a dining experience that is appreciated (e.g., Bistro pizza) and seasonal menu variety.
    • pro The Brooks is repeatedly described as a top choice for senior living by families and professionals due to its compassionate care and supportive staff.

    Cons

    • pro The program offered in the memory care section was false advertising.
    • pro Staff argued with patients about money and did not meet them at their level.
    • pro The facility billed them $7,535 and the withdrawal went through despite being flagged as fraudulent with the bank.
    • pro The restroom appeared to have feces spread on the wall.
    • pro Maintenance is not kept up with or completed in a timely manner.
    • pro The food is horrible.
    • pro Staff changes occur too frequently.

    Review

    The Brooks of Cibolo presents itself in reviews as a modern, multi-level senior living community that includes Independent Living, Assisted Living, and Memory Care. Several visitors describe a warm, inviting first impression: the building's decor is elegant, the overall ambiance is light and welcoming, and the atmosphere is complemented by pleasant scents and well-kept common areas. The facility is noted to be relatively new (the reviews reference it being about three years old in 2023), which many visitors see as contributing to a clean, up-to-date environment. Prospective residents and families can either walk in for a tour or schedule one in advance, and reviewers repeatedly point out that pricing hinges on the level of care and services chosen, with base rates plus add-ons. Several comments also highlight the convenience of options to move between independent, assisted, and memory care within the same community, which many families find reassuring.

    A standout theme across numerous reviews is the quality of interaction with staff, particularly at the front desk. Greeted with smiles and a welcoming demeanor, Laura at the front desk and Debbie, among others, are singled out for their kindness and professionalism. In addition to a positive first impression, several reviewers recount warm, attentive care from staff throughout their visits. Comments like "the staff go above and beyond for the residents" and "the team is friendly" recur, and some readers describe the experience as a vibrant, welcoming group of staff and residents. Tours conducted by staff members such as Bianca are consistently praised for being informative and engaging, reinforcing the sense that the Brooks aims to present itself as a family-friendly, resident-centered community.

    Beyond its appearance and staff, reviewers frequently note a high level of upkeep and a strong sense of home. The facility's layout, particularly within the memory care portion, is described as thoughtfully designed, and the overall environment - cleanliness, maintenance, and a well-kept campus - receives positive remarks. Families mention activities and outings as a regular feature, with residents participating in a variety of programs and events. Dining is another recurring topic: many residents report enjoying the variety of menu options and seasonal changes, praising aspects of the dining experience and, in particular, the Bistro pizza. Some reviewers celebrate the comfortable, home-like atmosphere and the presence of granite countertops, big kitchens, storage, and other amenities that contribute to a satisfying independent living experience.

    While the overall tone is highly favorable, several reviews offer more pointed cautions. A notable concern centers on the memory care program, where one reviewer felt the activities advertised were not carried out on visit days and described conflicts among staff regarding money, suggesting misalignment between advertised programming and actual practice. This reviewer also recounts a troubling sequence involving a move-in special, billing disputes, and difficulties obtaining a contract, along with a disturbing incident involving a painter in a room that was supposed to be ready for occupancy and a restroom with fecal matter. The takeaway for readers is to perform thorough due diligence: verify the exact terms of any move-in offers, review contractual documents in detail, and confirm the availability and consistency of the programs advertised, especially within memory care.

    There are also strongly negative notes sprinkled among the reviews. A few comments describe experiences with staff who were perceived as condescending and a maintenance and service rhythm that did not meet expectations. Some reviewers claim poor food quality and inconsistent service, and one account alleges that a department of labor or state-level intervention might be needed due to perceived favoritism in pay and a pattern of mistreatment and disrespect. Another review questions the credibility of the highly positive star ratings and cautions families to verify the quality of care firsthand, particularly for relatives living in memory care or who require more intensive support. Taken together, these voices suggest that staffing levels and staff morale, as well as accountability and communication, can vary over time and across departments.

    Despite the mixed experiences, many reviewers express genuine enthusiasm and strong endorsement. Several accounts highlight an exceptionally positive experience with leadership and clinical staff, praising the executive director and a nurse or caregiving team described as attentive, compassionate, and capable. The sentiment from these voices is that, when functioning well, The Brooks of Cibolo can feel like a high-quality, caring community where residents are well cared for, engaged, and respected. For families considering this community, the consensus is to approach with a balanced mindset: the facility offers a beautiful, comfortable environment with a range of activities and services, but it is important to ask detailed questions, visit multiple times, speak with current residents and families, and scrutinize contracts and billing practices.

    If you are evaluating The Brooks of Cibolo for a loved one, this synthesis suggests a practical approach: plan a full tour and insist on meeting multiple team members, particularly those in memory care, dining, and admissions; request a written overview of services and pricing with clear add-ons; ask to view activity schedules and the dining menu cycles; interview current residents and families about their experiences over time, not just on a single visit; and verify any move-in specials, room readiness, and contractual commitments before signing. When the community operates smoothly, the vibe is welcoming, vibrant, and well-maintained, with staff who are attentive, caring, and engaged in residents' quality of life. However, be mindful of mixed reports about program fidelity, staffing consistency, and the financial or administrative processes, and seek clarity on these areas during your decision-making process.

    Features

    Housing

    • 21 resident community capacity 21 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • San Antonio International (14 miles away) San Antonio International (14 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Brooks of Cibolo in Cibolo, TX is an assisted living community that offers a wide range of amenities and care services to its residents. Each apartment is fully furnished and equipped with cable or satellite TV, a kitchenette, and Wi-Fi/high-speed internet access. Residents can enjoy the beautiful outdoor space and dine in the restaurant-style dining room. For those who love reading, there is a small library available.

    The community provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The staff also assists with medication management and follows special dietary restrictions including diabetes diets. A mental wellness program is offered to ensure the emotional well-being of the residents.

    For recreation and socialization, resident-run activities are organized along with scheduled daily activities. In addition, there are two cafes nearby for coffee or a quick snack, as well as nine restaurants for dining out. The community is conveniently located near parks for outdoor enjoyment and places of worship for spiritual needs. There are also nine pharmacies and physicians nearby for easy access to healthcare services.

    Overall, The Brooks of Cibolo provides a comfortable and supportive environment for seniors who require assistance with daily tasks while offering various amenities to enhance their quality of life.

    Nearby Places of Interest

    Pharmacies

    • Walmart Pharmacy (0.4 miles)
    • CVS Speciality (0.7 miles)
    • CVS Pharmacy (0.7 miles)
    • Triangle Pharmacy Solutions (0.7 miles)
    • CVS Pharmacy (1.5 miles)
    • Walgreens (1.9 miles)
    • Walgreens (3.1 miles)

    Restaurants

    • El Jalisco Mexican Restaurant (1.4 miles)
    • Chili's Grill & Bar (2.5 miles)
    • Whataburger (2.8 miles)
    • Raising Cane's Chicken Fingers (2.9 miles)
    • Chick-Fil-A (2.9 miles)
    • Gather Brewing Company (3.7 miles)
    • Chester's Hamburger Co. (3.8 miles)

    Cafes

    • Starbucks (1.5 miles)
    • Starbucks (2.9 miles)
    • Kung Fu Tea (5.3 miles)
    • Starbucks (5.5 miles)
    • Starbucks (10.5 miles)

    Parks

    • Nimetz Park (1.5 miles)
    • Converse City Park (6.5 miles)
    • Converse Park Playground (6.6 miles)
    • Comanche Lookout Park (7.6 miles)
    • Lou Karden Memorial Park (10 miles)
    • Fischer Park (10.3 miles)

    Places of Worship

    • Good Shepherd Catholic Church (1.6 miles)
    • Wat Saddhadhamma Buddist (5.6 miles)
    • Renew Church (10.5 miles)

    Physicians

    • Wound Healing Associates (2.5 miles)
    • Clark And Gossett Impl (2.5 miles)
    • Alamo City Medical Group (2.5 miles)
    • Medfirst (2.8 miles)
    • Baptist Physician Network Schertz (2.8 miles)
    • TSAOG Orthopaedics - Schertz (3 miles)
    • Belmund Catague, MD (3.2 miles)

    Hospitals

    • Barr & Gossett (2.5 miles)
    • Schertz Dialysis Centers (2.5 miles)
    • Baptist Health Systems (3.2 miles)

    Theaters

    • EVO Entertainment (2.6 miles)

    Transportation

    • Enterprise Truck Rental (6.8 miles)

    Frequently Asked Questions

    Where is The Brooks of Cibolo?

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