Autumn Winds Retirement Lodge

Pros

• The staff at Autumn Winds demonstrates warmth, compassion, and professionalism.
• Lady K is genuinely kind, professional, and deeply dedicated to helping families.
• Chandler Potter is a kind, helpful, and gentle administrator who brings a breath of fresh air to Autumn Winds.
• The nursing staff expresses genuine care, with hugs and warmth for residents.
• Autumn Winds is consistently clean and well-maintained, with a welcoming atmosphere.
• Amber, the activities director, is wonderful and elevates the residents' spirits.
• Barbara in Human Resources is polite, helpful, and readily available to assist.
• Emily and her therapy team consistently provide energy, support, and quality care.
• The entire Autumn Winds staff is described as caring, compassionate, and highly professional.
• Volunteers note that the staff goes above and beyond to ensure residents feel cared for and valued.

Cons

• The reviewer questions how the facility could employ Terry Finley (LVN) after witnessing profanity and threats directed at them on a call.
• Finley is described as disrespectful and potentially harmful to the reviewer's mother, raising concerns about abuse.
• The reviewer states they will remove their mother from Autumn Winds due to these safety concerns.

Review

Autumn Winds Nursing Home and Rehabilitation in Schertz is portrayed here as a place where care, family involvement, and a welcoming environment come together to support aging loved ones and their helpers. The collection of experiences shared paints a consistent picture: a clean, well-run facility with staff who prioritize warmth, connection, and practical support for families navigating the transition to assisted living or rehabilitation. While one reviewer raises a concern about a specific staff member's behavior, the overarching sentiment across the many testimonials is one of appreciation for compassionate care, attentive administration, and a community that feels like family.

Several stories highlight how Autumn Winds goes beyond the basics to make arrangements smoother for families who come from out of state. One family described how staff members, especially a person they knew as Lady K, invested time to understand their dad's routines, preferences, and needs. Lady K was praised for handling the business side of things with patience and efficacy, including navigating applications and state agencies, meeting with the family in town, and helping them figure out practical touches - such as allowing occasional restaurant meals delivered to their dad. The reviewer characterized Lady K as genuinely kind, professional, and organized, a person who could be counted on to advocate for residents and families alike. The Administrator, known as Champ, and other team members were also singled out for their steady, helpful presence, forming a dynamic duo with Lady K in supporting the family through a challenging transition.

The day-to-day life at Autumn Winds is depicted as active, caring, and resident-centered. Families note that staff take time to get to know residents personally, which translates into more meaningful interactions and activities. The facility is described as clean and well-kept, with both the physical environment and the social atmosphere contributing to a sense of peace and belonging. Activities are highlighted as a highlight for residents who may not feel ready to leave home, including programs that promote community and joy. Transportation to essential appointments and assistance with medications are mentioned as practical ways staff support residents and their families, helping to ease the logistical burdens that come with aging and ongoing health needs.

A recurring theme is the tenderness and warmth shown by the nursing and caregiving teams. Several testimonials emphasize that staff members are not only competent but also affectionate - sharing hugs and expressing genuine care for residents. The report from a hospice consultant who visits various facilities stands out for its strong endorsement; the staff, from nurses to therapy teams, are praised for their dedication and the emotionally supportive culture they cultivate. Names like Elena (nurse), Amber (activities director), Barbara in HR, and Emily and her therapy team emerge as exemplars of the supportive, energetic, and patient-focused approach that characterizes Autumn Winds.

Volunteers add another layer to the picture, offering perspective on the emotional ecosystem of the facility. One volunteer observer notes how the staff's kindness and compassion consistently stand out, while also acknowledging the daily demands and challenges faced by caregivers. The volunteer encourages others to consider giving their time, suggesting that the relationships formed between residents and staff can become especially meaningful when families can't be present as often as they'd like. This voice reinforces the sense that Autumn Winds is not only about medical or personal care but also about fostering a sense of community and belonging for residents who may feel lonely or overlooked.

Several individual testimonials highlight specific staff members who have left a lasting impression. In addition to Lady K, the accounts praise Chandler Potter (referred to as Champ) for his grace and willingness to help, and to the nursing team and therapy staff for their positive impact on residents' well-being. One reviewer who has firsthand experience as a retired nurse expressed appreciation for the facility's overall atmosphere - the cleanliness, the friendly demeanor of the staff, and the impression that the environment feels like a well-run, welcoming home. Across these narratives, the staff's ability to blend professional expertise with heartfelt personal care emerges as a defining trait of Autumn Winds.

Towards the end of this collection, families speak to the tangible benefits of choosing Autumn Winds for their loved ones. The facility is repeatedly described as a place where warmth and professionalism converge: a "breath of fresh air" brought by capable leaders and a team that truly seems to care about residents and their families. The consistent thread is trust - built through open communication, proactive planning, attentive caregiving, and an environment that supports both residents and those who care for them. While there is a single note of concern about a specific staff member's conduct that was shared by one reviewer, the prevailing narrative across the majority of experiences is one of gratitude, confidence, and a strong sense that Autumn Winds is a community where residents can feel safe, valued, and loved.

This part of Schertz, Texas offers a variety of amenities that cater to the needs of seniors. With several cafes, restaurants, and pharmacies located within a short distance, residents have convenient access to daily essentials and dining options. The proximity of places of worship provides opportunities for spiritual fulfillment and community engagement. Additionally, the presence of parks allows for leisurely outdoor activities and relaxation. For medical needs, there are multiple physician offices and hospitals nearby offering healthcare services. The availability of transportation services such as Enterprise Truck Rental ensures ease of travel when needed. Overall, this area in Schertz provides a well-rounded environment for seniors looking for a comfortable and accessible living location.

Cafes

• Starbucks (0.2 miles)
• Starbucks (2.6 miles)
• Kung Fu Tea (3.9 miles)
• Starbucks (4.1 miles)
• Starbucks (8.9 miles)
• La Media Luna Cafe (10.1 miles)

Restaurants

• El Jalisco Mexican Restaurant (0.3 miles)
• Gather Brewing Company (2 miles)
• Chester's Hamburger Co. (2.2 miles)
• Chili's Grill & Bar (2.6 miles)
• Whataburger (2.8 miles)
• Raising Cane's Chicken Fingers (2.9 miles)
• Chick-Fil-A (2.9 miles)

Places of Worship

• Good Shepherd Catholic Church (0.6 miles)
• Wat Saddhadhamma Buddist (4.9 miles)
• Church of Jesus Christ of Latter Day Saints (10.5 miles)
• Hope Church (11.1 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walmart Pharmacy (1.6 miles)
• Walgreens (1.6 miles)
• Triangle Pharmacy Solutions (1.7 miles)
• CVS Pharmacy (1.8 miles)
• CVS Speciality (1.8 miles)
• CVS Pharmacy (2.9 miles)

Parks

• Nimetz Park (1.6 miles)
• Converse Park Playground (4.9 miles)
• Converse City Park (4.9 miles)
• Comanche Lookout Park (6.5 miles)
• Lou Karden Memorial Park (8.3 miles)

Physicians

• Carrera Optical (2.1 miles)
• TSAOG Orthopaedics - Schertz (2.4 miles)
• Wound Healing Associates (2.5 miles)
• Clark And Gossett Impl (2.5 miles)
• Alamo City Medical Group (2.5 miles)
• Medfirst (2.6 miles)
• Baptist Physician Network Schertz (2.6 miles)

Hospitals

• Barr & Gossett (2.5 miles)
• Schertz Dialysis Centers (2.5 miles)
• Baptist Health Systems (2.7 miles)

Theaters

• EVO Entertainment (3.4 miles)

Transportation

• Enterprise Truck Rental (8.4 miles)