New Haven Assisted Living & Memory Care of Cibolo

Pros

• The staff at New Haven Assisted Living and Memory Care-Schertz is very friendly, knowledgeable, and dedicated to providing excellent care for residents.
• The facility is clean, well-organized, and has a home-like atmosphere that makes residents feel welcome.
• Residents enjoy a variety of activities that keep them engaged and busy, fostering a sense of community among them.
• The food served at the facility is excellent, with chef-prepared meals that residents appreciate.
• Families feel reassured knowing their loved ones are well taken care of and are happy in the environment provided by New Haven.
• The smaller size of the facility allows for more personalized attention and fosters close relationships between staff and residents.
• Recent improvements made under new administration have significantly enhanced the quality of care and communication with families compared to previous management.
• Residents appreciate the assistance provided with personal hygiene, health matters, recreational activities, and more.

Cons

• The resident rooms were kind of small and somewhat bleak, which was not appealing to some visitors.
• The restroom situation was not ideal, as there were shared restrooms instead of private ones for each room.
• There seemed to be a lack of knowledge about pricing from some staff members, causing concerns during tours.
• The memory care wing was inconveniently located across a parking lot from the assisted living area, requiring residents to go outside for interaction.
• Some reviewers felt that the community was overpriced compared to others in the area, questioning the value for the cost.
• There were reports of difficulties in contacting staff when trying to reach them by phone.
• There had been turnover in staff within the community, leading to potential inconsistencies in care.
• A loved one mentioned previous bumps in care quality before the arrival of new administration personnel.

Review

New Haven Assisted Living and Memory Care in Schertz has garnered a range of reviews from families seeking the best care for their loved ones. Many reviewers commend the facility for its friendly staff who demonstrate competence and diligence in providing care to residents. Visitors consistently note that the staff is not only kind but also well-informed, indicating a commitment to understanding each resident's individual needs and concerns. One family highlighted the welcoming atmosphere their mother encountered upon her arrival, suggesting that the environment fosters a feeling of warmth akin to home. This strong emphasis on personal attention creates an engaging community where residents feel valued.

The physical facility itself has received mixed reviews, particularly regarding room sizes and layout. Some reviewers described the resident rooms as rather small and somewhat bleak, while others noted that they found adequate space in common areas like dining rooms and activity spaces. The dining area was often praised for being spacious and bright, with many visitors impressed by the quality of food served—one family even remarked on how appetizing meals looked during lunchtime visits. Yet, concerns were raised about shared restroom facilities; several families expressed discomfort with having only 2-3 common restrooms available for 16 residents, believing this arrangement might not be ideal when considering privacy and convenience.

Another notable aspect discussed was the layout concerning memory care units being located across a parking lot from assisted living areas. While some saw this as potentially troublesome due to the lack of direct access between wings, others appreciated that each area maintained its own distinct environment tailored to different levels of care. The reviewees generally acknowledged that despite any inconvenience in layout, cleanliness remained a hallmark of New Haven’s operations, with many stating they were satisfied with hygiene standards throughout the facility.

Activity offerings at New Haven also received positive remarks from multiple families who noted that engagement was an essential part of their loved ones' experiences there. Residents participate in various activities such as bingo or exercise classes organized by attentive staff members dedicated to maintaining mental and physical wellness among residents. One reviewer humorously mentioned their mother's "full dance card," highlighting how much she enjoyed participating in these activities—reflecting on an atmosphere filled with joy rather than isolation.

Despite overall positive impressions, some challenges within management did surface across reviews; concerns about turnover rates within staff were mentioned along with difficulties contacting personnel at times. However, since new administration took over at New Haven, many have reported enhanced communication efforts between staff and families alongside improvements in overall care quality. These changes seemed crucial for restoring trust among families following previously difficult experiences under previous management.

Overall satisfaction with New Haven Assisted Living and Memory Care remains high among most reviewers who appreciate the supportive community environment fostered by caring personnel committed to providing excellent assistance tailored to individual residents’ needs. Reviews indicate that while improvements could still be made—in terms of room size or restroom arrangements—the emphasis on personal care makes it worthy of consideration when looking for suitable long-term residential options for loved ones needing assistance or memory support services.

This part of Schertz, Texas, offers a convenient and accessible location with various amenities and services nearby. There are several pharmacies within a short distance for easy access to medications. In terms of healthcare, there are hospitals and physicians' offices in the vicinity, providing essential medical services. Places of worship are also available for spiritual needs. The area boasts a variety of dining options ranging from popular chain restaurants to local eateries, catering to different tastes. Additionally, there are cafes for leisurely coffee outings and theaters for entertainment. Parks within a few miles offer opportunities for outdoor activities and relaxation. Overall, this part of Schertz provides a well-rounded environment with essential services and recreational options that may appeal to seniors looking for a vibrant community to call home.

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (0.4 miles)
• Walmart Pharmacy (2 miles)
• Triangle Pharmacy Solutions (2.3 miles)
• CVS Speciality (2.3 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (3.1 miles)

Hospitals

• Barr & Gossett (1 miles)
• Schertz Dialysis Centers (1 miles)
• Baptist Health Systems (1.5 miles)

Physicians

• Wound Healing Associates (1 miles)
• Clark And Gossett Impl (1 miles)
• Alamo City Medical Group (1 miles)
• Medfirst (1.2 miles)
• Baptist Physician Network Schertz (1.2 miles)
• TSAOG Orthopaedics - Schertz (1.3 miles)
• Belmund Catague, MD (1.5 miles)

Places of Worship

• Good Shepherd Catholic Church (1 miles)
• Wat Saddhadhamma Buddist (6.4 miles)
• Church of Jesus Christ of Latter Day Saints (9.9 miles)
• Hope Church (10.5 miles)

Restaurants

• Chili's Grill & Bar (1.1 miles)
• Whataburger (1.3 miles)
• Raising Cane's Chicken Fingers (1.4 miles)
• Chick-Fil-A (1.4 miles)
• El Jalisco Mexican Restaurant (1.6 miles)
• Chester's Hamburger Co. (3 miles)
• Gather Brewing Company (3 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (1.5 miles)
• Kung Fu Tea (3.9 miles)
• Starbucks (4.1 miles)
• Starbucks (9.3 miles)
• La Media Luna Cafe (10 miles)

Theaters

• EVO Entertainment (2 miles)

Parks

• Nimetz Park (2.7 miles)
• Converse Park Playground (5.6 miles)
• Comanche Lookout Park (6 miles)
• Converse City Park (6 miles)
• Lou Karden Memorial Park (9.1 miles)

Transportation

• Enterprise Truck Rental (7.6 miles)