2332 Fm 3009, Cibolo, TX 78108
For more information about senior living options: (844) 490-3973
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The staff at New Haven is simply incredible. The facility is always spotless with everything in proper working order. The care provided to residents is extraordinary, with staff genuinely caring about their health and well-being. The staff is friendly, attentive, and helpful, with residents thriving under their care. The facility offers a lot of activities that engage residents. Families would highly recommend New Haven as the preferred assisted living and memory care facility. Visiting New Haven is enjoyable because of the positive atmosphere and care. The meals are healthy, prepared fresh, with alternate options available. The activities director works hard to encourage resident participation in the many offerings. The director provides attentive guidance and care to families during the transition.
They claim neglect and abuse occur, followed by horrible cleaning protocols. They state residents with terminal illnesses who contract COVID face a near-certain death due to care quality. They describe cleaning practices as using old towels and window cleaner, with diluted bleach and little hand sanitizer. They accuse staff of being on their phones, talking or listening to music during shifts instead of working. They criticize management as unprofessional and uncommunicative, noting concerns were ignored or dismissed. They allege staff sleep on shifts, fail to check on residents, and do not respond promptly to calls for help. They report financial mismanagement, including duplicate rent charges and charges for removing items. They describe memory care neglect, with residents in soiled bedding or vomit and no EMS called after falls. They claim male residents are treated worse than female residents. They suggest that reviewing CCTV would reveal ongoing neglect.New Haven in Texas, with locations in Kyle and Schertz, prompts a wide spectrum of memories from families and former staff. Some reviews sing praise for the care, the cleanliness, and the warmth of the team; others paint a starkly different picture of neglect, safety lapses, and questionable management. Taken together, the accounts form a complex portrait of a facility that can feel like a life-saving haven to some and a source of deep worry to others, depending on which wing you're in, which shift you're listening to, and which administrator happens to be in charge at the moment.
One of the most alarming threads running through several accounts is the claim of neglect that coincided with a difficult period for residents. A reviewer describes a recent spate of resident losses - "over 5" in six weeks - paired with reports of COVID outbreaks that allegedly infected all patients, including those with terminal illnesses for whom COVID can be an especially deadly burden. Allegations extend to macroscopic lapses in protocol: basic cleaning with old towels and window cleaner, diluted bleach, and a surprising lack of standard sanitizing supplies like antiseptic wipes and hand sanitizer. The same account notes that cleaning is done on wood plank floors with corrosive cleaners like bleach and citric acid, causing visible damage. Complaints about staff behaviors - being on phones during shifts, talking about coworkers, and not answering call bells quickly - underscore a sense that resident safety and dignity were not the top priorities for some teams on some days.
The narrative is not monolithic, but it contains disturbing episodes that some reviewers say could have life-or-death consequences. An RN reviewer recounted that a family member sustained multiple falls, with the facility allegedly failing to call EMS after head injuries and, in at least one case, leaving doors open and even losing a resident's cat in the confusion. Memory care was singled out as an area described by this reviewer as neglected in comparison with the assisted living side. There are also allegations of misrepresentation and retaliation: claims that a staff member lied about how a resident fell, and a broader sense that some staff were more concerned with their own job security than with resident well-being. In one particularly troubling anecdote, a resident's bedding and attire were described as upended and soiled, with concerns about diet accommodations and multiple ER visits after a series of incidents.
Financial and administrative concerns feature prominently as well. Several reviewers point to unstable or opaque management practices, including a deposit trap alleged by a family member who felt "completely silent" after initial promises about securing a spot for a loved one, and a broader impression that administrators were "wonderful until you stop paying." Rent increases, disputed charges for discarded furniture, and an eviction of charges for items left behind after a move-out add a troubling layer to the emotional strain families experience when a loved one is already vulnerable. The perception that management shifts can dramatically alter the care environment adds another layer of anxiety, with some families warning that the facility's reputation depended on the company managing it at any given time.
Despite these grave concerns, the narrative is not all negative. A number of families and visitors offer glowing testimonials about New Haven, portraying a clean, well-functioning environment with caring, capable staff. Several reviews describe the facility as "spotless" and praise the staff for attentiveness, kindness, and meaningful engagement with residents. Positive notes highlight the ease of medication control, the efficiency of laundry and housekeeping services, and a rich slate of activities designed to keep residents mentally and socially engaged. The food is described as healthy and freshly prepared, with alternate meals available, and there are frequent mentions of friendly, helpful staff and genuine warmth in daily interactions. In some accounts, families recount how their loved ones look forward to visits, family nights, and the obvious care demonstrated by the activity director and other team members.
Two recurring threads center on the figure of Tracy, the facility's director in at least one location. A family member recounts a positive initial impression, including a respectful, proactive experience with Tracy, who helped guide them through early steps and remained a source of support. Yet another reviewer recounts a darker sequence: Tracy allegedly took a deposit and did not communicate about the timeline for a spot, leaving the family frustrated and wary. The discrepancy between these two experiences is stark, and it underscores how much individual interactions with leadership can shape overall impressions of the facility. Other reviewers speak warmly of the German-born Tracy, underscoring that personal connections can still exist even amid broader concerns about policy or care on the ground.
Across the spectrum, readers are left with a nuanced takeaway: New Haven appears to be a place of strong capabilities and genuine compassion in some instances, while others describe serious safety, care, and financial concerns that demand due diligence. For families considering this facility, the message is clear in both halves of the conversation: make your own visits, ask pointed questions, and observe not only how staff interact with residents on a good day but how management responds when problems are raised. Check the specifics of cleaning protocols, staffing levels on different shifts, and whether falls and emergencies are treated with prompt EMS involvement. In short, the care environment may be exemplary for some residents and troubling for others, and much of what determines the experience seems to hinge on location, management changes, and day-to-day operations within a given wing and shift.
16 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Antonio International (13 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.New Haven Assisted Living of Schertz in Cibolo, TX is a vibrant and welcoming community that provides exceptional care and support for seniors. With a range of amenities and personalized care services, our residents can enjoy a comfortable and fulfilling lifestyle.
Our beautifully designed dining room offers delicious meals prepared by our experienced culinary team. Residents can savor their meals while enjoying the company of fellow residents. The apartments are fully furnished, creating a warm and inviting atmosphere where residents can feel at home.
For those who enjoy spending time outdoors, our community features a lovely garden and outdoor space. Whether it's enjoying some fresh air or engaging in activities, there is always something to do outside.
Housekeeping services ensure that the living spaces are well-maintained and clean, allowing residents to focus on what matters most – enjoying their retirement years to the fullest. Additionally, our move-in coordination assistance makes the transition seamless and stress-free for new residents.
Residents can stay connected with loved ones through telephone services and Wi-Fi/high-speed internet access throughout the community. We understand the importance of having these communication tools readily available.
The dedicated care team at New Haven Assisted Living is trained to provide assistance with daily activities such as bathing, dressing, and transfers. Our staff also coordinates with health care providers to ensure that all medical needs are met in a timely manner. Special dietary restrictions, including diabetes diets, are carefully catered to during meal preparation and service.
Transportation arrangements for medical appointments are available for added convenience for our residents. Whether it's regular check-ups or specialist visits, we make sure transportation needs are met promptly.
Engaging in activities is an essential part of our assisted living community. Scheduled daily activities provide opportunities for socialization, recreation, and stimulation. Residents have access to four cafes nearby for coffee outings or meeting friends for lunch. There is also one park nearby where nature enthusiasts can take pleasant walks or relax amidst greenery.
The proximity of nine pharmacies and physicians nearby ensures that medical support is conveniently accessible. Furthermore, residents have a wide range of dining options with 15 restaurants nearby. For spiritual needs, there is one place of worship nearby.
In the event of any medical emergencies, our community is conveniently located near three hospitals, providing peace of mind to both residents and their families.
At New Haven Assisted Living of Schertz in Cibolo, TX, we strive to create an environment where seniors can thrive and enjoy their golden years. With an array of amenities, personalized care services, and a warm community atmosphere, it truly feels like home.
New Haven Assisted Living Of Schertz is located at 2332 Fm 3009, Cibolo, TX 78108 in Guadalupe County, Texas
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