2332 Fm 3009, Cibolo, TX 78108
For more information about senior living options: (844) 490-3973
The staff is simply incredible, and the facility is always spotless with everything in proper working order. They would highly recommend New Haven as the sole assisted living and memory care facility for others. The care provided to their father was extraordinary, with every employee genuinely caring about his health and well-being. The staff takes wonderful care of residents, and there are lots of activities. New Haven Schertz is described as the best place, with staff going the extra mile, delicious food, and engaging activities.
The facility exhibits chronic neglect and abuse, paired with horrible cleaning protocols. They reportedly lost over five residents in six weeks due to neglect. Management communicates unprofessionally, sometimes using thumbs-up and heart emojis instead of proper updates. COVID was allowed to infect residents, which is deadly for geriatric patients with serious illnesses. During COVID, cleaning was done with old towels and window cleaner rather than proper disinfectants. They used diluted bleach water and lacked standard sanitizing supplies; hand sanitizer was scarce, and flooring was damaged by cleaners. Staff frequently spent shifts complaining about hours and each other instead of caring for residents. Workers allegedly slept during shifts and did not clean properly, contributing to poor care. Residents' distress calls were not promptly checked or addressed, sometimes leaving them unattended. There is reported high staff turnover, untrained personnel, and management that fails to implement lasting improvements. Financial management is questioned, with rent and other charges billed incorrectly and items left in rooms still counted as charges. Chronic-condition care (e.g., diabetes) was mishandled, with high blood sugars not properly reported or coordinated with providers. Memory care was perceived as neglected compared to other units.New Haven Assisted Living of Schertz is best suited for families seeking a small, home-like community where frontline caregivers and activities staff actively engage residents, and where administration has shown a willingness to address concerns and maintain daily routines. The environment is described as clean, with well-maintained common areas, and a calendar of events that keeps residents socially and physically engaged. For seniors who benefit from a warm, personable setting with easy in-person family involvement, this facility can deliver meaningful quality-of-life gains. The emphasis on personal connections - friendly aides, a responsive activities director, and a hands-on administrator - helps residents feel seen and included. Those needs align with what the community consistently delivers when leadership is stable and turnover is low.
However, serious caveats accompany these strengths. Families considering alternatives should note that this community has a polarized reputation. Several reviews warn of neglect, safety lapses, and high staff turnover that can undermine daily care, especially for memory care residents or those requiring close supervision. Billing practices and rent increases have caused confusion and financial stress for families in past management transitions. Memory care-specific concerns - perceived neglect, inconsistent monitoring, and delays in responding to calls - also appear in multiple accounts. For seniors with complex medical needs, brittle diabetes management, or a history of falls, this facility may demand intense oversight from family members or outside professionals to ensure consistency and safety. These factors argue for cautious evaluation.
On the positive side, those who prioritize staff warmth and activity programming will find valuable value here. Reviews frequently praise compassionate interaction from caregivers, the quality of meals, and a lively activities calendar that promotes mobility and social connection. When management is described as attentive and available, families report clear communication and responsive problem-solving. The presence of an engaged administrator and a proactive nurse can translate into smoother medication control and better care planning, with family members feeling reassured about day-to-day oversight. In several accounts, residents thrived under structured routines, exercise programs, and in-house culinary offerings. For families who can anchor care with regular visits and direct oversight, these benefits may be sufficient to offset some operational risk.
Yet the most troubling threads run through a sizable portion of reviews: allegations of neglect, inconsistent responsiveness, and safety incidents. Reported lapses include delayed assistance, mismanagement of falls, and failures to notify families or EMS promptly. Staff turnover and variable training levels are cited as underlying causes, with some accounts pointing to shifts where workers appear disengaged or overwhelmed. Billing disputes, misapplied charges, and disputes over resident belongings or rent during transitions have colored experiences for some families. Memory care complaints - ranging from inadequate supervision to inadequate support with daily tasks - suggest that higher-acuity needs may overwhelm the current model. These are not minor irritations; they are consequential signals about risk.
Thus, decision-making should center on a robust due diligence plan. Prospective families should demand multiple, in-person interviews with the administrator and the nurse in charge, request recent care plans, and review incident logs and medication administration records. Ask to meet the activities director, dietary staff, and front-line caregivers to gauge consistency and reliability. Verify staffing ratios and shifts, and insist on a transparent, itemized schedule of services and agreed-upon price points. Consider a structured trial period or a staged move-in with ongoing oversight from a family liaison or third-party caregiver to monitor care quality. The aim is to convert the community's strengths into sustained assurances of safety and engagement.
In the end, New Haven Assisted Living of Schertz represents a mixed-value option. It can be an excellent fit for families who value a personable, active environment and who are able to provide active oversight to offset potential risks. For others - especially those with memory care needs, complex medical conditions, or limited capacity to monitor day-to-day care - the cons may overshadow the positives, making alternatives a more prudent match. The favorable threads - clean facilities, warm staff, engaging activities, and responsive leadership - do exist, but they require consistent execution across all shifts and residents. Given the history of management changes and the serious care concerns voiced by some families, cautious progression is essential. A thorough, documented evaluation and a clear plan for ongoing monitoring will determine whether this community can reliably meet long-term care needs.
16 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Antonio International (13 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.New Haven Assisted Living of Schertz in Cibolo, TX is a vibrant and welcoming community that provides exceptional care and support for seniors. With a range of amenities and personalized care services, our residents can enjoy a comfortable and fulfilling lifestyle.
Our beautifully designed dining room offers delicious meals prepared by our experienced culinary team. Residents can savor their meals while enjoying the company of fellow residents. The apartments are fully furnished, creating a warm and inviting atmosphere where residents can feel at home.
For those who enjoy spending time outdoors, our community features a lovely garden and outdoor space. Whether it's enjoying some fresh air or engaging in activities, there is always something to do outside.
Housekeeping services ensure that the living spaces are well-maintained and clean, allowing residents to focus on what matters most – enjoying their retirement years to the fullest. Additionally, our move-in coordination assistance makes the transition seamless and stress-free for new residents.
Residents can stay connected with loved ones through telephone services and Wi-Fi/high-speed internet access throughout the community. We understand the importance of having these communication tools readily available.
The dedicated care team at New Haven Assisted Living is trained to provide assistance with daily activities such as bathing, dressing, and transfers. Our staff also coordinates with health care providers to ensure that all medical needs are met in a timely manner. Special dietary restrictions, including diabetes diets, are carefully catered to during meal preparation and service.
Transportation arrangements for medical appointments are available for added convenience for our residents. Whether it's regular check-ups or specialist visits, we make sure transportation needs are met promptly.
Engaging in activities is an essential part of our assisted living community. Scheduled daily activities provide opportunities for socialization, recreation, and stimulation. Residents have access to four cafes nearby for coffee outings or meeting friends for lunch. There is also one park nearby where nature enthusiasts can take pleasant walks or relax amidst greenery.
The proximity of nine pharmacies and physicians nearby ensures that medical support is conveniently accessible. Furthermore, residents have a wide range of dining options with 15 restaurants nearby. For spiritual needs, there is one place of worship nearby.
In the event of any medical emergencies, our community is conveniently located near three hospitals, providing peace of mind to both residents and their families.
At New Haven Assisted Living of Schertz in Cibolo, TX, we strive to create an environment where seniors can thrive and enjoy their golden years. With an array of amenities, personalized care services, and a warm community atmosphere, it truly feels like home.
New Haven Assisted Living Of Schertz is located at 2332 Fm 3009, Cibolo, TX 78108 in Guadalupe County, Texas
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