New Haven Assisted Living at Schertz
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2300 Fm 3009, Schertz, TX 78154
For more information about senior living options: (844) 490-3973
The staff at New Haven are incredibly caring and attentive. The care provided to residents is extraordinary, giving families peace of mind. Administration communicates clearly and consistently, keeping families informed. The facility is spotless, well-maintained, and welcoming. Residents enjoy a wide range of engaging activities, with staff encouraging participation. The meals are delicious and prepared fresh, with healthy options available. Leadership is fabulous and sets a high standard of excellence for the community. The overall experience is excellent, with staff going the extra mile to support residents.
The reviewer claims the facility is plagued by incompetence and laziness and that they don't take care of anything. They say the place lost over five residents in six weeks due to neglect and abuse. They describe the level of professionalism as lacking. They allege unsafe cleaning practices, including wiping down with old towels and window cleaner, then using diluted bleach. They report minimal hand sanitizer and cleaning with bleach and citric acid on wood floors, causing damage. They state staff are on their phones during shifts and fail to clean or check on residents. They accuse the staff of neglect and abuse, noting workers told the reviewer to leave when concerns were raised. They claim the facility cannot manage diabetes and that high blood sugars were not properly reported or controlled. They describe the memory care wing as neglected and separately managed from the assisted living, with poorer care. They warn others to beware of the organization and to avoid sending loved ones there.New Haven Assisted Living at Schertz is best suited for families seeking a small, home-like setting where staff know residents by name and daily life centers on social engagement. The campus presents as intimate, with a central dining area, an open kitchen, and private-style living spaces that feel less institutional and more like a residence. For residents who thrive on structured routines, accessible outdoor space, and a steady slate of activities - movie nights, Bible study, community gatherings - this environment can deliver comfort and belonging. Numerous testimonials highlight a caring, personal atmosphere where residents and families form meaningful connections with the caregiving team.
That said, serious caveats exist and warrant careful consideration. Several reviews flag staffing turnover, shifting leadership, and communication gaps that can affect response times and perceived reliability. Affordability also emerges as a concern, with reports of rent increases and questions about what is included in the base rate. On the clinical side, some families describe lapses in medical oversight, including diabetes management and timely notification after health events. For memory-care residents, the arrangement - memory care on a separate wing or across a parking lot rather than a connected corridor - adds friction to everyday coordination and could complicate transitions between levels of care. Families prioritizing transparent pricing and consistently robust medical management may want to explore options that align more closely with those needs.
On the plus side, the strongest argument for New Haven Schertz is the people and the activity program. Families repeatedly praise a compassionate staff culture, attentive aides, and a dining experience that feels central to daily life. The smaller setting tends to foster warmer interactions and easier access to leadership when present, and several residents appear engaged, supported by an active calendar of events, exercise programs, and social opportunities. Clean, well-kept spaces and a sense of community further reinforce the appeal for families who value close daily contact with caregivers and a sense of belonging for their loved ones.
However, the portfolio of cons has real bite. Reports of staff fatigue or misalignment - such as delays in assistance or inconsistent care elements - haunt a subset of families and create anxiety around safety. High turnover and uneven training threaten continuity, particularly for residents with complex medical needs or cognitive impairment. The memory-care layout can generate logistical hurdles for families seeking seamless interaction across units, and communication about medical conditions or events can feel fragmented at times. The financial side - perceived price pressure and occasional billing confusion - also colors the value proposition, especially when comparing it to similarly sized communities.
Approach decisions with a sharp checklist. During tours, press for specifics on staff-to-resident ratios, nurse availability, and how care plans are reviewed and adjusted. Request recent state survey results and a detailed walk-through of protocols for chronic conditions such as diabetes. Inspect the memory-care area during typical activity, and observe how staff respond to call bells and emergencies. Clarify what is included in the base rate and how increases are justified, plus the process for complaint resolution. If possible, speak with current residents or families and consider arranging a short-term stay to evaluate daily life, meals, and the felt sense of safety before committing.
In sum, New Haven Assisted Living at Schertz offers a warm, engaging environment that can be a wonderful home for residents who thrive in a tight-knit community and can rely on steady leadership and clear pricing. For families prioritizing consistently rigorous medical oversight, transparent billing, or deeply integrated memory care, alternatives may deliver greater peace of mind. The decision should hinge on whether the appeal of a personal, activity-rich setting outweighs the risk signals around staffing consistency and financial clarity. With diligent due diligence - tours, references, and careful review of care protocols - one can determine if this community aligns with the loved one's needs and the family's expectations.
32 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Antonio International (13 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.New Haven Assisted Living at Schertz is a warm and inviting community located in Schertz, TX. We offer a range of care options including board and care home, memory care, and respite care.
Our residents enjoy a comfortable and fully furnished living environment with amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and a small library for leisure reading. Our dining room offers restaurant-style dining with meal preparation and service to cater to special dietary restrictions.
The well-being of our residents is our top priority, which is why we provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff also ensures proper medication management for our residents' peace of mind. Additionally, we offer specialized memory care programming for individuals with mild cognitive impairment.
At New Haven Assisted Living at Schertz, we believe in fostering an active and engaging lifestyle. Residents can participate in resident-run activities as well as scheduled daily activities designed to promote mental wellness. Our beautiful outdoor space and garden provide opportunities for residents to relax and enjoy the fresh air.
Convenience is key at our community, with cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals all nearby for easy access.
Come experience the comfort and quality care at New Haven Assisted Living at Schertz in Schertz, TX.
New Haven Assisted Living at Schertz is located at 2300 Fm 3009, Schertz, TX 78154 in Guadalupe County, Texas
The features offered at New Haven Assisted Living at Schertz are designed to address the unique needs of residents with dementia or Alzheimer's disease, fostering a supportive environment that enhances their quality of life. Assistance with dressing and bathing helps maintain personal hygiene and dignity, while medication management ensures that residents receive the correct dosages on time, reducing health risks associated with missed medications. Meal preparation and service cater to nutritional needs, promoting physical well-being and encouraging social interaction during dining. Activities of daily living assistance empowers residents by supporting their independence in familiar tasks. With 24-hour supervision, safety is prioritized, allowing peace of mind for both residents and their families. The mental wellness program addresses cognitive functions through tailored activities that stimulate memory retention, while specialized memory care programming offers structured support aimed at engaging individuals with mild cognitive impairment and more advanced stages of dementia, ultimately creating a nurturing community that respects individual abilities and promotes a sense of belonging.
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Dementia encompasses a range of cognitive impairments characterized by types such as Alzheimer's and vascular dementia, and follows a seven-stage progression model known as the Global Deterioration Scale (GDS), highlighting varying symptoms and decline timelines. Early detection allows for lifestyle adjustments to potentially slow progression, while caregivers need support and resources to manage the challenges involved in caring for affected individuals.
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The guide on holistic dementia care outlines the complexity of dementia and stresses the need for individualized caregiver strategies that include medical treatment, psychological support, and environmental adaptations, while emphasizing early detection, various therapeutic options, and caregiver support to enhance quality of life and maintain dignity.
Comprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment
Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.
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