The Enclave
Save18803 Hardy Oak, San Antonio, TX 78258
For more information about senior living options: (844) 490-3973
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The Enclave Nursing/Rehabilitation Center comes across in these reflections as a place of strong contrasts: consistently clean, spacious, and well-decorated, with many visitors and residents describing a welcoming, almost resort-like atmosphere. Several reviews emphasize bright, tidy rooms, quiet hallways, and amenities such as Netflix and a cappuccino machine that help make a stay feel comfortable. People often frame their experiences as pleasant or even uplifting, noting clean facilities and an inviting environment that puts visitors at ease as they walk in the door.
A large number of reviews center on the warmth and professionalism of the staff. In many accounts, therapists, nurses, CNAs, and front-desk personnel are singled out for kindness, patience, and attentiveness. Specific names appear repeatedly in praise: Scott, a physical therapist, is remembered for taking time to converse and personalize rehabilitation; Isabella, Niesha, and Caniesha (a CNA) are highlighted for exceptional service; Taryn is singled out as especially kind and approachable. The social worker and discharge planner are described as doing an "amazing job" with patients and families, and several remarks celebrate the front desk staff - often described as friendly or "PHENOMENAL" - for setting a positive tone on every visit. Across several entries, the staff's genuine effort to treat residents with dignity and friendliness shines through, with many families expressing gratitude for the care their loved ones received.
Alongside these positive notes, reviewers frequently point to commendable aspects of the physical plant and daily care. Private rooms are described as spacious with roomy bathrooms, personal climate control, and room layouts that support caregiver access and resident comfort. The overall appearance of the campus - well-lit, clean, and modern - contributes to a sense that residents are well cared for. Some reviewers call out the organization and coordination of care as being well run, with therapy sessions scheduled consistently and staff staying busy and attentive, yet in a manner that feels supportive rather than rushed. The Enclave's amenities, including a well-stocked library and other touches, are often cited as factors that make a rehab stay less burdensome and more tolerable.
Nevertheless, there is a persistent thread of concern about staffing levels. A notable portion of reviews describe the facility as being understaffed in multiple departments, with too few aides, CNAs, or nurses to meet all needs promptly. Phrases like "totally understaffed" and "not enough workers" recur, with families urging others to explore alternative facilities before committing to placement. Even when overall care is praised, reviewers note that more staff would alleviate delays in routine tasks - getting sheets, obtaining medical information, or addressing housekeeping - suggesting that the current staffing levels can affect timely responsiveness and daily comfort.
Not all experiences align with the abundant praise, and several comments recount troubling incidents. One patient described a therapist forcing their leg to be raised after explicit requests to stop, resulting in heightened pain and a medical concern raised with the surgeon about possible re-injury. Other reviews recount missed call-button responses for elderly or disabled residents, failure to promptly address basic needs like diaper changes or showers, and a general sense that some caregivers were not consistently attentive to the most vulnerable patients. There are also stronger warnings, including a note about a particular staff member described as untrustworthy, underscoring that experiences can vary widely by shift and individual. These episodes underscore the real risk of lapses in care even within a facility that otherwise feels safe and welcoming.
There is also a stand-out cautionary voice regarding hospice care associated with the Enclave. In that account, the five-day hospice experience was marked by inadequate turning and skin care, culminating in a severe ulcer upon discharge. The reviewer emphasizes the importance of frequent monitoring, repositioning, and proactive skin care, warning families that assuming "if you're not there, everything is fine" is not reliable. This critique highlights the crucial distinction between rehab, nursing, and hospice services within or connected to the Enclave, reminding families to remain vigilant across all phases of care.
In sum, these reflections depict The Enclave as a facility with many strengths: a clean, comfortable environment; a reputation for friendly, caring staff; well-designed private rooms and appealing amenities; and a generally positive atmosphere for recovery and daily life. At the same time, they reveal substantial concerns about staffing adequacy and occasional lapses in care that can profoundly affect residents' well-being. Families considering placement are advised to weigh the consistently positive experiences and the notable staff dedication against the realities of throughput and resource constraints that can affect timely responses. Regular site visits, direct conversations with multiple care providers, and attention to call-response times and skin-care practices appear essential to ensuring a safe and supportive stay for loved ones at The Enclave.
The Enclave in San Antonio, TX is a premier assisted living community offering a wide range of amenities and care services to enhance the well-being and comfort of its residents. Situated in a convenient location, The Enclave provides easy access to various local amenities such as cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals.
Residents at The Enclave can enjoy a host of amenities designed to promote an active and engaging lifestyle. There is a beauty salon on-site for grooming needs and a fully furnished gaming room for entertainment. The community also offers a fitness room and wellness center to ensure residents can maintain their physical health.
For those who value their independence but require assistance with daily tasks, The Enclave provides 24-hour supervision and activities of daily living assistance. Trained staff are available round-the-clock to ensure residents receive the support they need when bathing, dressing, or transferring. Medication management services are also provided to help residents stay on top of their medication schedules.
Dining at The Enclave is a delightful experience with restaurant-style dining offered in the community's spacious dining room. Special dietary restrictions are accommodated to ensure everyone's nutritional needs are met. Meal preparation and service is taken care of by the dedicated staff.
Engaging activities are an integral part of life at The Enclave. Residents can participate in resident-run activities or join scheduled daily activities planned by the community. Fitness programs cater to those looking to stay active while planned day trips provide opportunities for exploration beyond the community.
Additionally, The Enclave offers convenient transportation arrangements for both non-medical purposes as well as transportation to doctors' appointments. Move-in coordination services make transitioning into the community seamless for new residents. Housekeeping services ensure that living spaces are kept clean and tidy.
At The Enclave, residents can relax in private bathrooms within their fully furnished apartments or enjoy outdoor space such as gardens for fresh air and relaxation. Other amenities include a computer center, small library, cable or satellite TV, telephone services, and Wi-Fi/high-speed internet for connectivity.
The Enclave in San Antonio, TX is dedicated to providing exceptional care and ensuring the well-being of its residents. With its array of amenities and comprehensive care services, The Enclave offers a comfortable and supportive environment for seniors seeking assisted living.
The Enclave is located at 18803 Hardy Oak, San Antonio, TX 78258 in Bexar County, Texas
The Enclave on seniors.fyi includes 10 photos including images showing interior, building, exercise equipment, architecture, exterior, landscaping, lobby, waiting area, and more.
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