The Enclave is a nursing home community in San Antonio, TX.
Information last verified:
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18803 Hardy Oak, San Antonio, TX 78258
For more information about senior living options: (866) 208-4318
Residents and families repeatedly highlight how clean the facility feels.
Many reviewers describe the building as very clean, clean enough to notice right away, and free of strong odors. Several mention rooms that feel fresh and well-kept, with some also calling out spacious, comfortable private rooms. A few reviewers do criticize aspects of care, but even those comments often separately note cleanliness in the environment.
The most consistent praise centers on friendly, caring staff.
Across reviews, people describe staff as kind, helpful, attentive, and professional, with many singling out nurses, CNAs, therapists, and administrators by name. Families also mention feeling supported through communication, updates, and guidance during transitions and rehab. A smaller set of reviews are negative about responsiveness or neglect, but the larger pattern is that residents and families feel treated with dignity and respect.
Physical therapy and rehab are frequently described as helping people improve quickly.
Several reviewers say therapy helped loved ones get up and moving, start promptly, and follow a schedule that matched their needs. One family describes rapid progress within about a week, while others describe an experience that supported recovery after hospitalization. Some negative reviews criticize the amount or responsiveness of rehab, but the positive accounts emphasize a hands-on therapy team and rehab planning.
Multiple reviews raise concerns about call response and staffing levels.
Some reviewers report delays getting help after using call buttons or describe staff turning off alerts without providing the requested assistance. Others say the facility can feel understaffed at times, leading to slower follow-through on small needs like getting sheets or clean-up support. In the most serious negative reviews, families describe missed attention during emergencies or extended periods without care, including diaper changes and medication timing.
A recurring concern is that basic care and medication details can be handled incorrectly.
A few reviewers describe medication being mixed up, getting the wrong items for dietary needs like diabetes, or delays in medication delivery. There are also accounts of safety and care-control issues, including call-button response problems and care not matching the level of support a resident needs. While many reviews describe responsible nursing and monitoring, these negative experiences are strong enough to be a clear caution flag for families.
Reviews mention that residents stay engaged through activities and daily programming.
At least a couple of reviewers describe residents enjoying activities, including during dementia care, and feeling upbeat during the day. The community also lists scheduled daily activities and resident-run options, which aligns with the idea that the days are structured rather than purely clinical.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
142 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
San Antonio International (6 miles away)
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesThe Enclave is located at 18803 Hardy Oak, San Antonio, TX 78258 in Bexar County, Texas
The Enclave on seniors.fyi includes 10 photos including images showing interior, architecture, exterior, landscaping, lobby, waiting area, salon, building, and more.
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Interior
Decor
Building
Architecture
Artwork
Seating Area
Bathroom
Exercise Equipment
Waiting Area
Healthcare
