Preferred Care at Home of North San Antonio

Pros

• Preferred Care at Home is described as one of the most caring home care agencies the reviewers have worked for.
• The agency is renowned for finding the right caregiver for each client, even if it means hiring staff with specialized qualifications.
• Mr. Paulson's leadership is praised for strong communication and consideration of caregivers' needs.
• The staff is friendly and the owners are amazing, supportive bosses who help employees as much as possible.
• Jake, the coordinator, is personable and effective at pairing clients with excellent caregivers; Jessica is professional, punctual, proactive, and easy to talk to.
• Jacob's care team, including Francine, Betty, and Mary, provides 24/7 loving and professional care and goes above and beyond.
• Preferred Care is quick to accommodate urgent needs and offers ongoing scheduling support plus onsite physical and moral support.
• Jake's in-home assessments are thorough and respectful, ensuring caregiver matches align with client needs.
• The owners, Jake and Kate, are described as kind, caring, dedicated, and hospitable, making clients feel well cared for.
• The caregivers at Preferred Care at Home are trusted, caring, and deeply dedicated.

Cons

• None found.

Review

Preferred Care at Home stands out as one of the most caring home care agencies I've had the pleasure to work with. After more than two decades in this field, I've encountered a number of providers, and this company consistently rises to the top. Their commitment to finding the right caregiver for each client is evident, even if that means bringing in someone new with the exact qualifications needed. This level of dedication makes a meaningful difference in the lives of clients and their families, and it marks Preferred Care at Home as a standout in the industry.

One of the most refreshing aspects of this agency is how they treat their caregivers. Working for Mr. Paulson, the owner, has been a welcomed change from previous employers. The leadership demonstrates genuine communication, consideration for the needs of the caregivers, and a supportive culture that prioritizes the well-being of the staff as a cornerstone of exceptional client care. Such an environment translates into more consistent, compassionate service for clients.

The personal trust and satisfaction I've heard from colleagues who have joined the team are equally meaningful. The sentiment is simple and strong: this is a great company to work for, with friendly staff and amazing owners who are genuinely invested in helping caregivers grow and succeed. They go out of their way to find ways to support staff in the field, and that support is felt by everyone involved. It's clear that choosing Preferred Care at Home of San Antonio North as an employer has been a gratifying decision for many.

In addition to the strong internal culture, the company is consistently praised for its client-facing strengths. The staff is described as friendly, and the owners as remarkable - kind, considerate, and dedicated bosses who will do what's necessary to be helpful. The commitment to doing right by employees also extends to how they approach client needs, with a willingness to go the extra mile to ensure the right fit, the right caregiver, and the right level of service. The sense of appreciation from clients and families is palpable and speaks volumes about the agency's overall character.

There are numerous vivid examples of excellent care in action. One reviewer highlighted Jake, the coordinator, who listened attentively to concerns and truly excelled at pairing clients with capable caregivers. The caregiver, Jessica, was described as professional and punctual, able to complete requested chores, and even proactive in taking on extra tasks. Her ease of conversation and pleasant demeanor added to a positive, trustworthy care experience. These everyday details - on time, reliable, and proactive - are what make such testimonials compelling and credible.

Another powerful story centers on Jake's broader care team. A family recounts how they found Jacob's care team right when they needed hospice support for a loved one. The team, including Francine, Betty, and Mary, went above and beyond to provide loving and professional care around the clock. The level of dedication and the sense of going the extra mile in both presence and support left a lasting impression, prompting a strong recommendation for others in need of high-quality in-home care.

Urgent needs are handled with remarkable responsiveness as well. One client describes an immediate requirement for assistance with a 99-year-old mother and how Preferred Care arranged scheduling week by week with practical, hands-on support. The service was complemented by on-site physical and moral encouragement, underscoring the agency's capacity to adapt quickly and comprehensively to evolving care demands. The tone here is one of full-service readiness, with practical, compassionate responses to urgent situations.

The commitment to putting clients first is further illustrated by stories of direct involvement from the owner, Jake. In several accounts, he has gone beyond standard duties to provide services personally when necessary, demonstrating how deeply he cares about his clients and their families. His meticulous approach to the in-home assessment, his ability to align expectations for overnight care, and his continued follow-up even after services were set or changed left families feeling confident and valued. In at least one instance, feedback acknowledged that Jake's care philosophy reflected in the decision process, with assurances that the chosen caregiver would be the best fit for the specific needs.

Ultimately, the recurring message across these testimonials is one of trust, reliability, and heartfelt care. The owners, Jake and Kate, are described as the absolute best - kind, caring, dedicated, and hospitable. Their unwavering commitment to clients and to the relationships they build with families resonates throughout every story. For anyone seeking a home care partner, these reviews collectively convey a strong, persuasive sense that Preferred Care at Home is a company that will listen, respond, and stay with you every step of the way. The consistent praise for both the care provided and the people behind it makes a compelling case for why so many families would choose this agency again and again.

Cafes

• Local Coffee (0.2 miles)
• Starbucks (1.8 miles)
• Starbucks (4.7 miles)
• La Media Luna Cafe (5.6 miles)
• Starbucks (6.3 miles)
• Starbucks (6.6 miles)
• Kaffeinated Crepes and Coffee (6.7 miles)

Physicians

• San Antonio Kidney Disease Center (0.3 miles)
• Neurosurgical Associates (0.6 miles)
• TruOrtho (0.6 miles)
• Sonterra Dermatology (0.8 miles)
• ABCD Pediatrics - Stone Oak (1 miles)
• North Central Federal Clinic (1.8 miles)
• Pediatric ENT (2.4 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.3 miles)
• Walgreens (2.4 miles)

Restaurants

• Little Woodrow's (0.6 miles)
• Chama Gaucha Brazilian Steakhouse (0.8 miles)
• Eggspectation (1 miles)
• Chili's Grill & Bar (1.5 miles)
• Kneaders Bakery & Café (1.8 miles)
• Whataburger (2.4 miles)
• Lupe Tortilla (2.7 miles)

Places of Worship

• Northrock Church (0.8 miles)
• Community Bible Church (2.2 miles)
• Hope Church (2.9 miles)
• Abiding Presence Lutheran Church (2.9 miles)
• Church of Jesus Christ of Latter Day Saints (3.6 miles)
• Church of Jesus Christ of Latter Day Saints (5.3 miles)
• St George Episcopal School (6.3 miles)

Theaters

• Regal Northwoods (1.6 miles)
• Alamo Drafthouse Stone Oak (3.5 miles)
• Alamo Drafthouse Park North (6.8 miles)
• Santikos Palladium IMAX (6.8 miles)

Parks

• Phil Hardberger Park (4.3 miles)
• Phil Hardberger Dog Park (4.4 miles)
• Eisenhower Park (5.2 miles)

Hospitals

• Baptist Neighborhood Hospital (4.8 miles)

Transportation

• Landmark Aviation (5.4 miles)
• Skyplace Center (5.7 miles)
• Southwest Airlines Cargo (5.9 miles)
• American Airlines (6.2 miles)
• San Antonio International Airport (SAT) (6.3 miles)
• Rental Car Center (6.3 miles)
• Terminal 1 Arrivals (6.3 miles)