Stone Oak Care Center

Pros

• Suzanne's family expressed deep satisfaction with the compassionate care their mother received at Stone Oak Care Center during her final days, highlighting the staff's dedication and kindness.
• A family member praised the excellent care provided to their mother during rehabilitation, noting that she chose to stay long-term due to her positive experience and the courteousness of the staff.
• The McFarland Family appreciated the respectful and dignified treatment their husband received in memory care, feeling assured about his comfort and needs.
• Another reviewer acknowledged that Stone Oak Care Center was clean, caring, and attentive to residents' needs, reflecting a well-maintained environment.
• A family found Stone Oak Care Center clean and spacious for their grandparent, noting its Medicaid acceptance, as well as on-site nursing availability.
• SOCC staff were commended for their caring and compassionate approach while providing hospice care to a resident's father, treating him like family.
• Another reviewer highlighted the effective collaboration with staff when addressing concerns for a loved one's care and expressed confidence in recommending the facility for others seeking assistance.

Cons

• The facility is often short on staff, particularly CNAs and med nurses, leading to inadequate care during critical times.
• There is a lack of organization and communication once residents are admitted, with concerns that they only prioritize financial gain over patient care.
• The business office is slow to respond to inquiries, causing frustration for families seeking assistance.
• There were multiple incidents of theft from residents' rooms, indicating a significant security issue within the facility.
• Dietary options for patients with specific needs (like diabetes) are insufficient, as evidenced by the lack of diabetic meal options and inadequate staff awareness regarding dietary restrictions.

Review

Stone Oak Care Center: A Mixed Bag of Experiences

Stone Oak Care Center has garnered a range of reviews from families who have had loved ones stay at the facility, presenting both commendable testimonials and concerning experiences. The overall sentiment demonstrates a polarizing view of the care provided, encapsulating moments of compassion and excellence alongside instances of dissatisfaction that are difficult to overlook.

For many, the staff’s dedication shines through in their various roles within the facility. Suzanne’s family expressed profound gratitude for the care her mother received during her last days, highlighting how the employees remained attentive despite tough COVID conditions. From front desk personnel to nursing staff, comments suggest that many employees truly enjoy their jobs and prioritize patient care. Similarly, another reviewer shared that her mother received excellent rehabilitation services after sustaining serious head trauma, appreciating not only the nursing staff but also physical and occupational therapy departments for their attentive service. Mr. Nixon, the director of nursing, was specifically praised for his understanding support as families navigated challenging transitions.

However, contrasting perspectives question whether Stone Oak meets its commitments consistently. There were concerns regarding inadequate staffing levels throughout the facility. One reviewer expressed frustration over frequent shortages in nurse assistants and registered nurses—an issue that reportedly affected timely medical attention when needed most. This sentiment was echoed by another family member who noted an alarming absence of attention after admission; they claimed it felt like management shifted focus from patient care to profit maximization under new ownership.

Another contradictory aspect raised by families centered on issues with dietary management within the care center. One person recounted frustrations about their mother-in-law’s diabetic dietary needs being neglected—despite specific claims regarding appropriate meal options upon admission. Reports indicated a lack of sugar-free dessert offerings, which contributed negatively to health outcomes during her stay at Stone Oak.

In stark contrast to these concerns were heartfelt tributes acknowledging dedicated efforts made by individual staff members during end-of-life care situations. Many families shared experiences highlighting the warmth and compassion extended toward residents who were facing life’s final chapters—showcasing how some caregivers treated patients as if they were part of their own families. Staff actively engaged residents in activities aimed at promoting mental stimulation and social interaction—a crucial element in long-term care settings where loneliness can compound existing health issues.

Yet challenges with facility operations emerged repeatedly across different reviews. Issues reported included slow response times from administration when addressing pressing concerns or questions raised by families—the direct result likely attributed to understaffing pressures cited previously. Further compounding these grievances were alarming accounts of thefts within residents' rooms; multiple reviewers spoke about missing personal items without follow-up or resolution efforts from administrative staff after reports were made.

Overall, while many experiences at Stone Oak Care Center highlight an exceptional standard of compassionate caregiving during critical stages of health decline or rehabilitation periods, serious concerns regarding administration responsiveness, dietary mismanagement for specific health needs like diabetes, persistent understaffing issues leading to lapses in essential patient monitoring remain prominent red flags for potential residents and their families considering this facility as a viable option for long-term or rehabilitative care services. Families navigating such difficult decisions would greatly benefit from weighing these diverse experiences thoroughly before making arrangements for their loved ones’ care.

This part of San Antonio, Texas, offers a convenient and diverse range of amenities for seniors looking for a comfortable and active lifestyle. With multiple pharmacies, physicians' offices, cafes, restaurants, places of worship, theaters, parks, hospitals, and transportation options within close proximity, residents have easy access to essential services and entertainment options. The area also boasts beautiful green spaces like Phil Hardberger Park and Eisenhower Park for leisurely strolls or picnics. Additionally, the presence of reputable healthcare facilities such as San Antonio Kidney Disease Center and Baptist Neighborhood Hospital ensures quality medical care for residents. Overall, this neighborhood provides a well-rounded living environment with plenty of opportunities for relaxation and recreation.

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (0.5 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.3 miles)
• Walgreens (2.3 miles)

Physicians

• San Antonio Kidney Disease Center (0.5 miles)
• ABCD Pediatrics - Stone Oak (0.6 miles)
• Neurosurgical Associates (0.9 miles)
• TruOrtho (0.9 miles)
• Sonterra Dermatology (1.1 miles)
• North Central Federal Clinic (2.1 miles)
• Pediatric ENT (2.4 miles)

Cafes

• Local Coffee (0.6 miles)
• Starbucks (1.5 miles)
• Starbucks (4.7 miles)
• La Media Luna Cafe (5.9 miles)
• Starbucks (6.3 miles)
• Starbucks (6.6 miles)
• Kaffeinated Crepes and Coffee (6.6 miles)

Restaurants

• Chama Gaucha Brazilian Steakhouse (0.9 miles)
• Little Woodrow's (1 miles)
• Eggspectation (1.1 miles)
• Kneaders Bakery & Café (1.5 miles)
• Chili's Grill & Bar (1.8 miles)
• Whataburger (2.3 miles)
• Lupe Tortilla (2.6 miles)

Places of Worship

• Northrock Church (1.2 miles)
• Community Bible Church (2.4 miles)
• Hope Church (3.2 miles)
• Abiding Presence Lutheran Church (3.3 miles)
• Church of Jesus Christ of Latter Day Saints (3.9 miles)
• Church of Jesus Christ of Latter Day Saints (5.1 miles)
• St George Episcopal School (6.6 miles)

Theaters

• Regal Northwoods (1.9 miles)
• Alamo Drafthouse Stone Oak (3.3 miles)
• Santikos Palladium IMAX (6.7 miles)
• Alamo Drafthouse Park North (7.1 miles)

Parks

• Phil Hardberger Park (4.5 miles)
• Phil Hardberger Dog Park (4.6 miles)
• Eisenhower Park (5 miles)

Hospitals

• Baptist Neighborhood Hospital (4.6 miles)

Transportation

• Landmark Aviation (5.8 miles)
• Skyplace Center (6.1 miles)
• Southwest Airlines Cargo (6.3 miles)
• American Airlines (6.5 miles)
• San Antonio International Airport (SAT) (6.6 miles)
• Rental Car Center (6.6 miles)
• Terminal 1 Arrivals (6.7 miles)