18931 Hardy Oak Boulevard, San Antonio, TX 78258
For more information about senior living options: (844) 490-3973
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Angela is described as a blessing who provided guidance, compassion, and unwavering support. Angela went above and beyond to help in any way she could. NeuroRestorative's program is designed to prioritize independence, boosting patients' confidence. The staff, including nurses, aides, techs, therapists, and doctors, are unbelievably kind. Families report remarkable improvements for their loved ones, such as learning to walk with a cane. Therapists and the rehabilitation team are described as highly knowledgeable and among the best in town. Reviewers express deep gratitude and would recommend NeuroRestorative to others. The facility is portrayed as a professional, caring place where staff are dedicated to recovery.
The reviewer notes that staff members lack compassion. The front desk secretary is described as completely unprofessional. Management is accused of cutting corners on rehab and understaffing the care team. The facility is accused of treating patients more like Baker Acted lockdown patients than those needing medically necessary rehab. Stacy, the head nurse, is described as rude and defensive when questioned about wound care. Staff are said to fail to promptly answer call lights while strictly enforcing visiting policies. The reviewer claims the facility withholds information about the treatment plan from the family.Across the many reflections shared about NeuroRestorative's San Antonio locations, a common thread stands out: dedicated, compassionate care can make a profound difference in stroke recovery, and a few standout staff members can leave lasting impressions. Several reviewers repeatedly highlight Angela as an exceptional, guiding presence who navigates the complex terrain of rehab with empathy, knowledge, and dependable support. One family describes Angela as a true blessing who stood by them through the hardest time - the fianc?'s stroke and wound-care journey - answering questions with care and going above and beyond even when admission to the requested facility didn't come through. Her ability to keep communication clear and provide insightful guidance is consistently cited as a keystone of positive experiences.
Another family story centers on a severe stroke suffered by the reviewer's mother in October 2024. Though the family was not local to San Antonio, NeuroRestorative was pitched as the best chance for recovery, and the experience confirmed that hope. The mother's progress exceeded expectations: she began walking in short bouts with a cane, and while she still requires assistance and a wheelchair, the momentum toward independence was clear. The staff - nurses, aides, techs, therapists, and doctors - are described as remarkably kind, with a deep, genuine commitment to patients. The facility's program design emphasizes independence for the patient, and that emphasis, paired with the supportive environment, helped boost the mother's confidence. The praise extends to the entire care team, with gratitude expressed for the care and belief shown in her.
Beyond individual success stories, several reviews celebrate the breadth and rigor of NeuroRestorative's offerings. Enthusiastic comments describe the programs as challenging - an essential element for meaningful progress - while still prioritizing patient empowerment. The facility is praised for its clean, welcoming environment, and for staff who consistently deliver warmth, professionalism, and encouragement. The clinic's comprehensive approach - physical therapy, occupational therapy, speech therapy, and even psychological therapy - appears to give patients a well-rounded path back toward daily life. Some reviewers even note that the staff's dedication makes a significant difference in how patients engage with their rehabilitation, with many recounting personal breakthroughs and improved communication, mobility, and independence.
In one notable formal response to a one-star review, NeuroRestorative acknowledged concerns about patient care and explained its actions. The facility stated that it carefully reviewed the situation raised by a critic and decided not to allow a particular agency CNA to return, citing specific actions that raised concerns about the level of care. The response emphasizes a commitment to safety and well-being and notes cooperation with authorities, including filing a self-report as required, along with implementing additional steps to prevent recurrence. The facility's message underscores a willingness to engage with feedback and invites direct communication for further concerns, signaling an ongoing effort to uphold high standards.
Several testimonials also mention Angela's pivotal role in ensuring smooth processes and reassuring environments - conveying appreciation for both the practical and emotional supports she provides. Three weeks into a stay, one reviewer notes tangible improvements in their son's condition, thanks to a supportive and capable staff. The overall sentiment is that this location can be a place of genuine progress, where professional teams collaborate to help patients stand up for themselves after injuries - whether from work accidents, vehicle accidents, or strokes.
However, not all accounts align with the overwhelmingly positive narratives. The most detailed critical review paints a starkly different picture, describing a relative with glioblastoma who required rehabilitation. The reviewer alleges a troubling pattern of neglect and lack of compassion, including unprofessional behavior at the front desk, visits that were poorly facilitated, and a perception of secrecy around treatment plans. The account recounts delayed responses to call lights, inadequate wound care, and a care environment that felt more like a restriction than a supportive rehab setting. The reviewer describes daily tasks being neglected and a sense that the patient and family were not treated as partners in care. Specific accusations include unsafe shower temperatures, days without fresh linen, perceived insensitivity toward medical needs, and even questions about the safety and professionalism of non-staff visitors. The tone is one of deep disappointment and concern for the patient's well-being, emphasizing a disconnect between the facility's stated commitment to quality care and the family's lived experience.
Taken together, these reviews illustrate a landscape of care where the personal touch - embodied by Angela and a broadly dedicated staff - can catalyze meaningful recovery and trust. They also reflect the real-world variability that accompanies complex medical rehabilitation: when communication, consistent care, and transparency align, families feel heard and patients progress. Conversely, when gaps appear - whether in responsiveness, wound care, or adherence to visiting policies - the impact on trust can be profound. The facility's response to one-star concerns shows an awareness of accountability and a stated intent to improve processes and safety, which may help restore confidence for future families navigating the rehab journey. In sum, the experiences capture the transformative potential of compassionate rehabilitation while acknowledging the ongoing need for rigorous standards, clear communication, and attentive, patient-centered care.
24 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Antonio International (6 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mentis Neuro Health in San Antonio, TX is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community is fully furnished and includes amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and a small library for residents to enjoy.
Residents can dine in the on-site restaurant-style dining room, where special dietary restrictions are accommodated. Additionally, there are two cafes and numerous restaurants nearby for residents who prefer dining out.
The well-being of residents is a top priority at Mentis Neuro Health, with care services including 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The dedicated staff also provides medication management and follows diabetes diets to ensure the health needs of residents are met.
Mental wellness is supported through a mental wellness program designed to enhance cognitive abilities and overall happiness.
In terms of location, Mentis Neuro Health is ideally situated near various amenities. There are two parks nearby for residents to enjoy outdoor space, along with 15 pharmacies and 11 physicians in close proximity for easy access to healthcare services.
There are also six places of worship nearby for those seeking spiritual support. For entertainment options, there are two theaters in the area where residents can catch a movie or show.
Furthermore, the community is conveniently located near one hospital for quick medical assistance if needed.
Overall, Mentis Neuro Health provides a comfortable and supportive environment for individuals in need of assisted living services in San Antonio, TX.
Mentis Neuro Health is located at 18931 Hardy Oak Boulevard, San Antonio, TX 78258 in Bexar County, Texas
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