Sonterra Health Center

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  • Interior

    A clean hospital room with two beds and privacy curtains.

  • Decor

    A cozy waiting room with four chairs arranged around a small table, accented by decorative shelves in the background.

  • Living Room

    A cozy living room with striped chairs and a wooden table, featuring decorative shelves in the background.

  • Building

    Aerial view of a uniquely shaped building with a parking lot.

  • Architecture

    Covered entrance of a building with stone columns.

  • Bedroom

    A cozy bedroom with a single bed, chair, and table near a window with blinds.

  • Trees

    A stone sign for Sentara Health Center with an address visible, surrounded by trees and a grass lawn.

  • Landscaping

    A well-maintained house with lush landscaping and a garden path.

  • Entrance

    A building with a grand entrance surrounded by landscaped grounds and trees under a cloudy sky.

  • Patio

    A patio area with wooden benches and a colorful flower arrangement.

  • Aerial View

    Aerial view of a uniquely shaped building with adjacent parking lots.

  • Rehabilitation

    A well-equipped physical therapy clinic with treatment tables and various therapeutic equipment.

  • Parking

    A row of houses with parked cars and a well-maintained lawn on a cloudy day.

Sonterra Health Center

18514 Sonterra Place, San Antonio, TX 78258

For more information about senior living options: (844) 490-3973

4.1 from 8 reviews
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Skilled Nursing Facility

Overall Review of Sonterra Health Center

Pros

  • pro The staff at Sonterra Health Center provides compassionate and respectful care to residents, ensuring that their needs are met during difficult times.
  • pro Many families appreciate the quick response and cheerful attitude of the staff when handling special requests for their loved ones.
  • pro Residents have expressed that they feel comfortable and well cared for, often referring to the facility as the best place for their care.
  • pro The facility offers a variety of activities and outings, accommodating residents' different interests and needs.
  • pro The aides, therapy team, and registered nurses are recognized for their dedication and kindness towards residents.
  • pro Families commend the administration for maintaining a friendly and upbeat atmosphere within the facility.
  • pro Overall cleanliness and modernity of the facility contribute positively to the resident experience.

Cons

  • pro The staff is described as arrogant and ignorant, often slamming doors and treating residents poorly.
  • pro Residents are subjected to waking up at odd hours with all the lights on for no apparent reason.
  • pro Food served is often unrecognizable, cold, or not prepared to a suitable temperature.
  • pro There are reports of wrong medications being dispensed to patients, with staff forcing them to take them anyway.
  • pro The facility is considered understaffed, leading to overworked employees and inadequate care.
  • pro Some staff members display incompetence in medical tasks, such as wound dressing and medication management.
  • pro Room temperatures are often uncomfortable due to staff control rather than resident needs being prioritized.
  • pro A specific doctor assigned to a resident was found to be incompetent, causing significant health issues for the patient.

Review

The Sonterra Health Center has garnered a mix of reviews from residents and their families, highlighting both commendable aspects of care and significant areas for improvement. Several narratives reflect the compassionate care provided by staff members, emphasizing positive experiences that families have had during difficult times. These accounts reveal an underlying theme of admiration for certain individuals who have shown exceptional dedication to patient well-being.

One such review comes from Misha, whose mother experienced severe spinal injuries upon entering Sonterra. Misha praised the compassionate care her mother received, particularly noting the respectful treatment and prompt resolution of any issues that arose. The presence of attentive staff like Sean Palacio made a notable difference in their experience, offering kindness when it was needed most. Administrators at Sonterra were commended for fostering a friendly atmosphere where both patients and families felt welcomed and listened to—a significant factor contributing to a positive environment.

Many residents expressed gratitude toward the aides and nursing team for their hands-on support. Families found comfort in knowing that their loved ones were being cared for by dedicated staff who exhibited genuine concern for resident health and happiness. One reviewer shared how their mother received great care over two years at Sonterra, mentioning that all requests were met with rapid responses delivered cheerfully. Such testimonials underscore the dedication many employees show despite being significantly understaffed.

In stark contrast to these positive experiences are reports indicating troubling management practices at Sonterra Health Center. Some reviewers noted alarming incidents involving inadequate staffing levels leading to poor service quality and delivery of cold meals—sometimes leftovers blended together without regard for temperature or palatability. This lack of staff not only affected meal service but also created an environment where patients often felt neglected or uncomfortable due to unregulated room temperatures controlled solely by certified nursing assistants (CNAs).

Moreover, safety concerns emerged as some patients reported serious medical oversights attributed to incompetent medical personnel onsite. A case recounted involved a doctor prescribing potassium alongside a no-salt diet without conducting necessary lab work first, which led to dangerously elevated potassium levels in one resident. Such lapses raise critical alarms about patient safety standards at Sonterra Health Center while emphasizing the need for better training among medical staff.

Despite these challenges, some residents still expressed appreciation for individual caregivers within the facility who demonstrated empathy amid systemic problems. While acknowledging that certain licensed vocational nurses (LVNs) fell short in competence compared to others—particularly regarding wound dressing—the kindness exhibited by aides brought solace to families navigating tumultuous circumstances. The mixed feedback indicates there is potential for greatness within Sonterra but simultaneously highlights pressing issues needing immediate attention from administration.

In conclusion, while many narratives celebrate heartfelt interactions between compassionate caregivers and residents at Sonterra Health Center, it remains crucial to address alarming reports regarding understaffing, food service inadequacies, medical oversights, and insufficient training among some personnel members. To ensure patient safety and maintain high standards of care moving forward requires urgent administrative action focused on both systemic improvements within its operations as well as continued recognition of exceptional frontline workers striving every day against overwhelming odds.

Features

Housing

  • 124 resident community capacity 124 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • San Antonio International (6 miles away) San Antonio International (6 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Sonterra Health Center is a premier assisted living community located in San Antonio, TX. Our community offers a range of amenities to ensure that our residents have everything they need to live comfortably and independently.

When it comes to accommodations, we provide fully furnished apartments with private bathrooms and all the necessary amenities for daily living. Each apartment is equipped with cable or satellite TV and Wi-Fi/high-speed internet access, allowing residents to stay connected with loved ones and enjoy their favorite shows or movies. Additionally, our community offers beautiful outdoor spaces, gardens, and a gaming room for relaxation and entertainment.

At Sonterra Health Center, we prioritize the well-being of our residents by providing various care services. Our highly-trained staff is available 24/7 to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management to ensure that residents receive their medications on time and as prescribed. For those with special dietary needs or restrictions, our dining program caters to specific meal plans such as diabetes diets.

To enhance the quality of life for our residents, we offer a wide range of activities and programs. There are resident-run activities as well as scheduled daily activities designed to engage residents physically, mentally, and socially. Our fitness room and wellness center provide opportunities for exercise while planned day trips offer opportunities for exploration beyond the community.

Convenience is key at Sonterra Health Center as there are several amenities in close proximity to our community. Residents can easily access nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and theaters.

With our comprehensive amenities and personalized care services, Sonterra Health Center provides a supportive environment where each resident can thrive while maintaining their independence.

Nearby Places of Interest

Restaurants

  • Chama Gaucha Brazilian Steakhouse (0.2 miles)
  • Eggspectation (0.4 miles)
  • Little Woodrow's (0.8 miles)
  • Chili's Grill & Bar (1.8 miles)
  • Kneaders Bakery & Café (2.1 miles)
  • Alamo Cafe (3.1 miles)
  • Whataburger (3.1 miles)

Pharmacies

  • CVS Pharmacy (0.3 miles)
  • Walgreens (1 miles)
  • CVS Pharmacy (1.2 miles)
  • Walgreens (1.6 miles)
  • CVS Pharmacy (2.3 miles)
  • Walgreens (2.4 miles)
  • CVS Pharmacy (2.4 miles)

Cafes

  • Local Coffee (0.8 miles)
  • Starbucks (2.3 miles)
  • Starbucks (4 miles)
  • Starbucks (5.6 miles)
  • La Media Luna Cafe (5.8 miles)
  • Starbucks (6 miles)
  • Kaffeinated Crepes and Coffee (6.1 miles)

Physicians

  • San Antonio Kidney Disease Center (0.9 miles)
  • ABCD Pediatrics - Stone Oak (1.2 miles)
  • TruOrtho (1.2 miles)
  • Neurosurgical Associates (1.2 miles)
  • Sonterra Dermatology (1.4 miles)
  • Pediatric ENT (1.7 miles)
  • North Central Federal Clinic (2.3 miles)

Places of Worship

  • Northrock Church (1.3 miles)
  • Community Bible Church (2.7 miles)
  • Abiding Presence Lutheran Church (2.8 miles)
  • Hope Church (3.5 miles)
  • Church of Jesus Christ of Latter Day Saints (4.1 miles)
  • Church of Jesus Christ of Latter Day Saints (5.8 miles)
  • St George Episcopal School (5.9 miles)

Theaters

  • Regal Northwoods (2 miles)
  • Alamo Drafthouse Stone Oak (4.1 miles)
  • Santikos Palladium IMAX (6.1 miles)
  • Alamo Drafthouse Park North (6.4 miles)

Parks

  • Phil Hardberger Park (3.8 miles)
  • Phil Hardberger Dog Park (3.9 miles)
  • Eisenhower Park (4.6 miles)

Transportation

  • Landmark Aviation (5.2 miles)
  • Skyplace Center (5.6 miles)
  • Southwest Airlines Cargo (5.7 miles)
  • American Airlines (6 miles)
  • San Antonio International Airport (SAT) (6.1 miles)
  • Rental Car Center (6.1 miles)
  • Terminal 1 Arrivals (6.1 miles)

Hospitals

  • Baptist Neighborhood Hospital (5.4 miles)

Frequently Asked Questions

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