Sonterra Health Center

Pros

• The staff at Sonterra Health Center provides compassionate and respectful care to residents, ensuring that their needs are met during difficult times.
• Many families appreciate the quick response and cheerful attitude of the staff when handling special requests for their loved ones.
• Residents have expressed that they feel comfortable and well cared for, often referring to the facility as the best place for their care.
• The facility offers a variety of activities and outings, accommodating residents' different interests and needs.
• The aides, therapy team, and registered nurses are recognized for their dedication and kindness towards residents.
• Families commend the administration for maintaining a friendly and upbeat atmosphere within the facility.
• Overall cleanliness and modernity of the facility contribute positively to the resident experience.

Cons

• The staff is described as arrogant and ignorant, often slamming doors and treating residents poorly.
• Residents are subjected to waking up at odd hours with all the lights on for no apparent reason.
• Food served is often unrecognizable, cold, or not prepared to a suitable temperature.
• There are reports of wrong medications being dispensed to patients, with staff forcing them to take them anyway.
• The facility is considered understaffed, leading to overworked employees and inadequate care.
• Some staff members display incompetence in medical tasks, such as wound dressing and medication management.
• Room temperatures are often uncomfortable due to staff control rather than resident needs being prioritized.
• A specific doctor assigned to a resident was found to be incompetent, causing significant health issues for the patient.

Review

The Sonterra Health Center has garnered a mix of reviews from residents and their families, highlighting both commendable aspects of care and significant areas for improvement. Several narratives reflect the compassionate care provided by staff members, emphasizing positive experiences that families have had during difficult times. These accounts reveal an underlying theme of admiration for certain individuals who have shown exceptional dedication to patient well-being.

One such review comes from Misha, whose mother experienced severe spinal injuries upon entering Sonterra. Misha praised the compassionate care her mother received, particularly noting the respectful treatment and prompt resolution of any issues that arose. The presence of attentive staff like Sean Palacio made a notable difference in their experience, offering kindness when it was needed most. Administrators at Sonterra were commended for fostering a friendly atmosphere where both patients and families felt welcomed and listened to—a significant factor contributing to a positive environment.

Many residents expressed gratitude toward the aides and nursing team for their hands-on support. Families found comfort in knowing that their loved ones were being cared for by dedicated staff who exhibited genuine concern for resident health and happiness. One reviewer shared how their mother received great care over two years at Sonterra, mentioning that all requests were met with rapid responses delivered cheerfully. Such testimonials underscore the dedication many employees show despite being significantly understaffed.

In stark contrast to these positive experiences are reports indicating troubling management practices at Sonterra Health Center. Some reviewers noted alarming incidents involving inadequate staffing levels leading to poor service quality and delivery of cold meals—sometimes leftovers blended together without regard for temperature or palatability. This lack of staff not only affected meal service but also created an environment where patients often felt neglected or uncomfortable due to unregulated room temperatures controlled solely by certified nursing assistants (CNAs).

Moreover, safety concerns emerged as some patients reported serious medical oversights attributed to incompetent medical personnel onsite. A case recounted involved a doctor prescribing potassium alongside a no-salt diet without conducting necessary lab work first, which led to dangerously elevated potassium levels in one resident. Such lapses raise critical alarms about patient safety standards at Sonterra Health Center while emphasizing the need for better training among medical staff.

Despite these challenges, some residents still expressed appreciation for individual caregivers within the facility who demonstrated empathy amid systemic problems. While acknowledging that certain licensed vocational nurses (LVNs) fell short in competence compared to others—particularly regarding wound dressing—the kindness exhibited by aides brought solace to families navigating tumultuous circumstances. The mixed feedback indicates there is potential for greatness within Sonterra but simultaneously highlights pressing issues needing immediate attention from administration.

In conclusion, while many narratives celebrate heartfelt interactions between compassionate caregivers and residents at Sonterra Health Center, it remains crucial to address alarming reports regarding understaffing, food service inadequacies, medical oversights, and insufficient training among some personnel members. To ensure patient safety and maintain high standards of care moving forward requires urgent administrative action focused on both systemic improvements within its operations as well as continued recognition of exceptional frontline workers striving every day against overwhelming odds.

Restaurants

• Chama Gaucha Brazilian Steakhouse (0.2 miles)
• Eggspectation (0.4 miles)
• Little Woodrow's (0.8 miles)
• Chili's Grill & Bar (1.8 miles)
• Kneaders Bakery & Café (2.1 miles)
• Alamo Cafe (3.1 miles)
• Whataburger (3.1 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.4 miles)

Cafes

• Local Coffee (0.8 miles)
• Starbucks (2.3 miles)
• Starbucks (4 miles)
• Starbucks (5.6 miles)
• La Media Luna Cafe (5.8 miles)
• Starbucks (6 miles)
• Kaffeinated Crepes and Coffee (6.1 miles)

Physicians

• San Antonio Kidney Disease Center (0.9 miles)
• ABCD Pediatrics - Stone Oak (1.2 miles)
• TruOrtho (1.2 miles)
• Neurosurgical Associates (1.2 miles)
• Sonterra Dermatology (1.4 miles)
• Pediatric ENT (1.7 miles)
• North Central Federal Clinic (2.3 miles)

Places of Worship

• Northrock Church (1.3 miles)
• Community Bible Church (2.7 miles)
• Abiding Presence Lutheran Church (2.8 miles)
• Hope Church (3.5 miles)
• Church of Jesus Christ of Latter Day Saints (4.1 miles)
• Church of Jesus Christ of Latter Day Saints (5.8 miles)
• St George Episcopal School (5.9 miles)

Theaters

• Regal Northwoods (2 miles)
• Alamo Drafthouse Stone Oak (4.1 miles)
• Santikos Palladium IMAX (6.1 miles)
• Alamo Drafthouse Park North (6.4 miles)

Parks

• Phil Hardberger Park (3.8 miles)
• Phil Hardberger Dog Park (3.9 miles)
• Eisenhower Park (4.6 miles)

Transportation

• Landmark Aviation (5.2 miles)
• Skyplace Center (5.6 miles)
• Southwest Airlines Cargo (5.7 miles)
• American Airlines (6 miles)
• San Antonio International Airport (SAT) (6.1 miles)
• Rental Car Center (6.1 miles)
• Terminal 1 Arrivals (6.1 miles)

Hospitals

• Baptist Neighborhood Hospital (5.4 miles)