Franklin Park TPC Parkway

Pros

• Many reviewers appreciate the modern and spacious design of Franklin Park TPC Parkway, noting its cleanliness and bright atmosphere.
• Multiple residents mentioned that the staff members are kind, friendly, and dedicated to providing good care.
• Several reviews highlight the facility's variety of amenities, including exercise equipment, pet-friendly areas, and a beauty salon.
• Reviewers expressed satisfaction with the well-planned tours and thorough information provided by the staff during their visits.
• The dining area received positive remarks for its pleasant ambiance and cleanliness, with residents enjoying their meals there.
• Residents value the 24/7 emergency call system as a reassuring feature for added safety and peace of mind.
• The presence of guest suites for visitors was considered a nice touch by potential residents looking to accommodate family or friends.

Cons

• The food quality at Franklin Park TPC Parkway has declined, leading to complaints from residents about meals being inadequate.
• There have been issues with cleanliness, as staff do not perform thorough cleaning, resulting in residents needing to provide their own cleaning supplies.
• Activity options for residents are lacking, and the facility has lost its activities director, leading to dissatisfaction among those seeking engagement.
• Management appears to overpromise care services but underdeliver, leaving families feeling misled regarding the level of support provided.
• Turnover among staff is high, causing inconsistency in care and overworking current employees due to chronic understaffing issues.
• Communication from management is often seen as disingenuous, as caregivers indicate that they are instructed to convey what families want to hear rather than the reality of care provision.
• The dining area may be well-appointed and clean during tours, but ongoing resident feedback suggests a lack of satisfaction with the overall dining experience.

Review

Franklin Park TPC Parkway has garnered a mixed bag of reviews from families and residents who have experienced its assisted living and memory care services. The facility is spacious, modern, and well-maintained, creating an appealing environment for both potential residents and their families. Reviewers have noted the bright, wide-open areas of the facility, which contribute to a pleasant atmosphere during tours. Many families express appreciation for the amenities available, including a gym, emergency call systems, on-site clinics, and pet-friendly areas that provide opportunities for socialization among residents.

Despite the positive impressions created during initial visits and tours, several reviewers expressed disappointment upon deeper engagement with the community. Concerns over staffing emerged as a recurring theme in many accounts; notably, there has been significant turnover among employees at Franklin Park. Although staff members are described as caring and capable when present, chronic understaffing has led to issues in service delivery that left some residents feeling neglected or underserved. The complaints surrounding staffing culminated in concerns about insufficient activity planning, inadequate cleaning standards in apartments requiring personal supplies for upkeep, and inconsistent dining experiences—issues that detracted from what many initially perceived as high-quality care.

Dining experiences at Franklin Park were particularly contentious among several reviewers. Initially praised for their variety and quality during tours or first meals, accounts suggest that food quality has deteriorated recently. Residents reported dissatisfaction with meal offerings and preparation methods while noting instances where food deliveries failed to arrive altogether. This inconsistency raises questions about the management’s ability to maintain culinary standards despite having qualified kitchen staff on hand. Feedback pointed towards management being unable to effectively oversee operations or meet basic expectations when it came to meal routines.

Another common complaint centered around activities offered within the community. While initially touted as having numerous planned activities—a vital aspect of senior living—the actual implementation fell short of expectations once residents settled in. Reviewers noted instances where transportation was limited for outings beyond essential errands such as grocery shopping or dining; this restriction confused some residents who felt their needs were sidelined in favor of accommodating assisted living occupants more frequently involved in organized trips.

The feedback regarding management practices also raised eyebrows among family members who had high hopes based on initial interactions but were later disappointed by follow-through on care plans and promises made during discussions prior to moving in loved ones. One family aptly summarized this frustration by stating: “Over promises and under delivered.” There appears to be a disconnect between what management communicates to families pre-admission compared with actual lived experiences after moving into Franklin Park—which leads some families to feel misled about the level of care their loved ones would receive.

Conversely, even amidst criticisms surrounding staffing shortages or poor food quality, some reviews acknowledged moments when staff displayed empathy and professionalism despite being stretched thin by demands stemming from inadequate personnel support. For instance, one review conveyed gratitude for excellent communication from caregivers concerning adjustments needed while helping residents transition into new environments like memory care units—highlighting strengths that exist amid operational weaknesses within Franklin Park's structure.

In summary, while Franklin Park TPC Parkway boasts attractive facilities filled with favorable amenities catering specifically toward seniors' lifestyle preferences—including pet accommodations alongside personal spaces adaptable through repainting—persistent issues surrounding staff turnover rates complicate its reputation significantly among current residents seeking consistent quality caregiving experiences overall. Families considering such options should weigh these factors carefully against their specific needs before making decisions about long-term placements within this community-oriented residence focused largely upon enhancing quality lives through ambient surroundings coupled together with active engagements beneficially designed for elder individuals adapting smoothly throughout various transitional phases encountered along life’s journeys forward ahead.

This part of San Antonio, Texas offers a convenient and diverse range of amenities for seniors looking to settle in the area. With a variety of dining options such as Lupe Tortilla, BJ's Restaurant & Brewhouse, and P. Terry's Burger Stand within close proximity, residents can enjoy delicious meals without having to travel far. Additionally, there are several pharmacies like Walgreens and CVS Pharmacy nearby for easy access to medications and healthcare needs. For recreational activities, seniors can visit parks like Comanche Lookout Park or Phil Hardberger Park for outdoor enjoyment. The area also provides access to quality healthcare with facilities like Baptist Neighborhood Hospital and physicians' offices like Sonterra Dermatology and TruOrtho located within a reasonable distance. Overall, this part of San Antonio offers a balanced combination of conveniences that cater to the needs of seniors seeking a comfortable lifestyle in the city.

Restaurants

• Lupe Tortilla (0.2 miles)
• In-N-Out Burger (0.3 miles)
• BJ's Restaurant & Brewhouse (0.4 miles)
• Dog Haus Biergarten (0.5 miles)
• P. Terry's Burger Stand (0.5 miles)
• Whataburger (0.5 miles)
• Kneaders Bakery & Café (2.4 miles)

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.6 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.9 miles)

Theaters

• Alamo Drafthouse Stone Oak (0.7 miles)
• Regal Northwoods (2.8 miles)

Physicians

• Dr. Marlischa Hall-Jackson, DNP-FNP-C (1.6 miles)
• Sonterra Dermatology (2.4 miles)
• Neurosurgical Associates (2.6 miles)
• TruOrtho (2.6 miles)
• San Antonio Kidney Disease Center (2.6 miles)
• ABCD Pediatrics - Stone Oak (2.8 miles)
• North Central Federal Clinic (2.8 miles)

Cafes

• Starbucks (1.8 miles)
• Local Coffee (2.9 miles)
• La Media Luna Cafe (6.4 miles)
• Hatch 5 Market (6.9 miles)
• Starbucks (7.4 miles)
• Theory Coffee Company (8.9 miles)

Places of Worship

• Community Bible Church (2.5 miles)
• Church of Jesus Christ of Latter Day Saints (2.6 miles)
• Hope Church (2.8 miles)
• Northrock Church (2.8 miles)
• Church of Jesus Christ of Latter Day Saints (3.4 miles)
• Abiding Presence Lutheran Church (5 miles)
• Church of Jesus Christ of Latter Day Saints (8.4 miles)

Hospitals

• Baptist Neighborhood Hospital (2.5 miles)

Parks

• Bulverde Community Park (6.6 miles)
• Comanche Lookout Park (6.6 miles)
• Phil Hardberger Park (7 miles)
• Phil Hardberger Dog Park (7.1 miles)
• Eisenhower Park (7.4 miles)
• Rim Rock Park (8.6 miles)

Transportation

• Skyplace Center (7.5 miles)
• Landmark Aviation (7.6 miles)
• Southwest Airlines Cargo (8 miles)
• American Airlines (8.1 miles)
• San Antonio International Airport (SAT) (8.2 miles)
• Terminal 1 Arrivals (8.2 miles)
• Rental Car Center (8.2 miles)