Sunrise Convalescence Ctr in San Antonio, TX

Pros

• The facility provides excellent customer service; it is clean and residents look well cared for.
• The nursing staff is great and attentive.
• The staff are caring and attentive, consistently going above and beyond for residents.
• The facility is very clean and smells pleasant.
• The environment is nice, clean, and friendly for visitors and residents.
• The staff are friendly, helpful, and dedicated to residents' needs.
• The administration and leadership are professional, supportive, and responsive.
• The facility is well run and takes care of loved ones, giving families peace of mind.
• The activities are engaging, and staff are professional and caring.
• The facility feels safe and secure; managers and staff are helpful and approachable.

Cons

• They report insufficient staffing leading to poor care, missed medications, and residents left in soiled conditions.
• They describe a serious incident where a resident fell and was injured due to lack of assistance, contributing to a rapid decline and death.
• They state the facility smells strongly of urine and body odor throughout the building.
• They report rude or indifferent staff, with some nurses appearing distracted or on their phones.
• They allege theft of a resident's belongings (such as pictures) and say staff did not promptly address the issue.
• They advise others not to enroll their loved ones there, calling the facility unsafe or substandard.

Review

Sunrise Convalescence Center is best suited for families seeking a compassionate, activity-rich environment where nursing care and rehabilitation are a consistent focus, and where a friendly, stable staff culture can be relied upon with steady family involvement. The center tends to reward residents who respond well to routine, personalized attention, and engaging programming, making it a reasonable home for short- to mid-term rehab and ongoing care. However, for residents with highly complex medical needs or those requiring near-constant medical monitoring and flawless medication administration, alternatives may be a better fit.

The strongest positives consistently cited are the human touch and the daily atmosphere: staff who are attentive, caring, and willing to go the extra mile, often accompanied by clean, well-kept surroundings and engaging activities. Several reviews highlight nurses and CNAs who truly "do their jobs" and respond to concerns, accompanied by supportive social workers and administrators who are described as responsive and collaborative. Families repeatedly praise the front-line caregivers for kindness and approachability, and point to leadership that has made tangible improvements in resident experience, from improved communication to more attentive care planning.

Yet the experience is not uniformly stable, and the gaps matter. A noticeable subset of reviews describe missed medications, delays in care, and insufficient staffing that leaves residents underserved during peak times. There are accounts of physical incidents - falls and injuries - that reviewers attribute to caregiver workload or transfer assistance gaps, along with reports of bedsores and fever-related emergencies that raise legitimate safety questions. Odor issues in hallways, complaints about some staff attitudes, and inconsistent door coverage during visits further temper the otherwise positive impressions. There are also troubling mentions of theft concerns and a few highly negative encounters that underscore that not every resident experiences the same level of care.

Those pros can offset the cons if the family is highly engaged and uses Sunrise as a partner in care. Strong rehabilitation staff, a culture of communication, and proactive leaders can translate into responsive problem-solving, especially when trusted family members regularly check in, request clear care plans, and insist on timely med administration and mobility assistance. A well-functioning administration - credited in some reviews with thoughtful leadership and improved service - creates a framework where individual staff dedication can shine, and where residents experience meaningful activity, social interaction, and consistent nursing oversight most days.

Nevertheless, it remains crucial to flag who should consider alternatives. Families with residents who require constant, flawless medication management, aggressive prevention of pressure injuries, or very high medical acuity may find Sunrise's variability unacceptable. Those sensitive to odors, cleanliness inconsistencies, or door access challenges during weekend visits may prefer facilities with fewer recurring complaints in those areas. Also, if the desired care model emphasizes ultra-stable staffing and uniform experiences across shifts, comparing other options with more predictable staffing patterns is prudent.

In practical terms, a prospective family should conduct a rigorous on-site evaluation before deciding. Ask for current staffing ratios by shift, request a walk-through of the medication administration process, and discuss how care plans are updated and communicated. Talk to multiple residents and families about responsiveness to call bells, transfer assistance, and meal service, and press for specific examples of how concerns were resolved. Sunrise can be a strong match for the right family - one that values warmth, rehab orientation, and active family engagement - but those red flags deserve careful scrutiny, and alternatives should be considered for Residents with higher or more constant care demands.

This part of San Antonio, Texas, offers convenient access to essential services such as pharmacies, restaurants, parks, physicians, places of worship, transportation options, hospitals, and cafes. With multiple pharmacy options within close proximity, seniors can easily access their medication needs. There are also a variety of dining options nearby for those looking to enjoy a meal out. Parks like Palo Alto Park provide opportunities for outdoor recreation and relaxation. Additionally, healthcare services are readily available with several physician offices and hospitals nearby. The area also offers various places of worship for spiritual fulfillment. Overall, this neighborhood provides a well-rounded environment with amenities that cater to the needs and interests of senior residents.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.9 miles)
• Walgreens (2.8 miles)
• Health Mart Pharmacy (3.4 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (4 miles)
• Whasc Main pharmacy (5.3 miles)

Restaurants

• Chick-Fil-A (0.6 miles)
• Lin's International Buffet (0.7 miles)
• Mama Margie's Mexican Restaurant (0.8 miles)
• Brenda's Burgers (1.1 miles)
• Taco Cabana (1.8 miles)
• Whataburger (2.7 miles)
• Wendy's (2.9 miles)

Parks

• Palo Alto Park (1.4 miles)
• Solana Ridge Park (5.2 miles)
• Woodlawn Lake Park (6.7 miles)
• Lackland Terrace Park (6.9 miles)

Physicians

• Wesley Primary Care (1.6 miles)
• Hugo Alonzo Rojas (2.7 miles)
• Trevino Family Clinic (3.2 miles)
• San Saba Medical Building (5.8 miles)
• Dr.Abraham-Cox Office (5.9 miles)
• UHS Pharmacy (5.9 miles)
• John A Campagna (6 miles)

Places of Worship

• Mission San Jose (4.2 miles)
• Mission Concepcion (4.3 miles)
• Muslim Mosque Lackland AFB (5.1 miles)
• Chapel Hill United Methodist Church (6.5 miles)
• St Ann's Catholic Church (6.9 miles)
• Temple Beth-El (7.2 miles)
• Primera Iglesia Bautista Mexicana-San Antonio (7.7 miles)

Transportation

• Enterprise Rent-A-Car (4.4 miles)
• Exit 567/Fredericksburg Rd/E (7.1 miles)

Hospitals

• University Health System (4.7 miles)
• Reid Health Services Clinic (5.1 miles)
• Wilford Hall Ambulatory Surgical Center (5.3 miles)
• San Antonio State Hospital (5.4 miles)

Cafes

• Starbucks (5 miles)
• Starbucks (6 miles)
• Starbucks (6.7 miles)
• Starbucks (6.8 miles)