The Towers on Park Lane

Pros

• The Towers is well-built and impressively clean, with numerous activities and amenities available for residents.
• The staff at The Towers are caring, professional, and patient, providing excellent service to residents.
• The communal aspect of living at The Towers is highly enjoyable and fosters a friendly atmosphere among residents.
• The Towers offers multiple dining options and provides delicious food for its residents.
• Despite some staffing shortage issues, management is actively working to fill positions and maintain the quality of service at The Towers.
• The construction of The Towers is of the highest quality, making it an ideal place to live.
• There are various activities and facilities available at The Towers, including a fitness center, pool, library, DVD center, and craft shop.
• Residents at The Towers appreciate the comprehensive services provided, such as concierge services, housekeeping, transportation, and 24/7 security.
• The staff at The Tower are always helpful and willing to assist residents with any needs or requests.
• Many reviewers highlight that moving to The Towers was one of the best decisions they have ever made for themselves or their elderly relatives due to the positive experiences they have had there

Cons

• The food is horrible and the water shut offs are constant and last for hours.
• Employees at the Towers are unhappy, leading to a not-so-happy living environment.
• The Towers management prioritizes making money over offering good services to residents.
• The realtors at the property are not very professional and provided wrong information.
• Living at the Towers may be a poor value for money, especially if one plans to sell their unit in the future.
• The Towers charges full fees even when residents are not living there and not receiving any services.
• The Towers refuses to entertain reduced maintenance fees for elderly residents facing financial hardship.
• It is uncertain how many other seniors at the Towers are facing similar situations of financial distress.
• It is an old retirement home with regular visits from ambulances and coroners due to its elderly population.

Review

The Towers, located in San Antonio, is a retirement community that has received mixed reviews from residents. However, the overall consensus seems to be positive, with many residents expressing satisfaction with their decision to move into the community.

One resident who recently moved to The Towers had nothing but praise for the community. They commended the excellent food, friendly and competent staff, and extraordinarily friendly residents. While they acknowledged some staffing shortage issues, they were impressed with management's efforts to rectify the situation. The reviewer also mentioned the cleanliness of common areas, numerous on and off-campus activities, and various amenities available at The Towers. They concluded that moving to The Towers was one of the best decisions they had ever made.

Another reviewer who had family members living independently in The Towers for five years also spoke highly of their experience. They described the staff as professional, caring, and patient across different departments such as maintenance, security, front desk, sales team, food service, and housekeeping. Their family members enjoyed the communal aspect of living at The Towers and appreciated the multiple dining options available. The reviewer also praised the sales team for guiding them accurately through property options. They believed that The Towers offered the best that San Antonio has to offer.

However, not all reviews were positive. One dissatisfied resident warned potential residents against considering The Towers luxurious or worth its price. They criticized the quality of food, frequent water shut-offs lasting up to six hours each time, limited activities available for residents, and reported employee dissatisfaction. Additionally, they highlighted issues with insulation in units and constant plumbing problems. According to this resident's perspective, residents are largely unhappy with their experience at The Towers.

Another negative review stated that The Towers has prioritized making money over offering good services to its residents. This reviewer felt that it was not a happy place to live.

Contrasting these negative reviews is a current resident who gave an opposite review of their experience at The Towers. They explained that The Towers operates as a cooperative where residents purchase their units and pay a monthly maintenance fee. They emphasized the various amenities included in the fee, such as concierge services, weekly housekeeping, underground parking, free TV, transportation, and 24/7 security services. The reviewer also mentioned the multitude of activities available to residents and highlighted the deli and 4-star restaurant on-site. They considered The Towers to be comparably priced to owning a house in terms of yearly maintenance fees. Despite acknowledging it as a retirement community rather than an assisted living facility, they regarded moving to The Towers as the best decision they made for themselves.

Another review discussed the financial aspects of living at The Towers. This resident cautioned that while it is a good place to live, owning an apartment there may result in losing value over time if not lived in or expensive if sold while not living in it. They mentioned high homeowners association (HOA) fees ranging from $1,300 to $1,700 per month and annual taxes ranging from $3,000 to $4,000. While they believed that the property was well-maintained due to its resident-run management system, they criticized the professionalism of realtors associated with The Towers. However, they acknowledged certain positive aspects but advised potential buyers to consider that leaving would likely result in losing money on their investment.

Another heartbreaking review shed light on financial distress faced by one elderly lady who resided at The Towers. This review emphasized that despite severe financial setbacks due to medical expenses and relentless charges from The Towers, no accommodations were made for her situation. Eventually, she had to sell her property at a loss due to escalating costs and ongoing charges incurred at The Towers. The reviewer expressed disappointment with how The Towers handled this elderly lady's crisis.

In contrast to these negative experiences was a review from a longstanding resident who had been living at The Towers for 27 years. They described their experience as extremely favorable, praising the management, activities, and amenities available. They mentioned a fitness center, pool with classes, library, DVD center, craft shop, and dining options. The reviewer appreciated that The Towers catered to various needs and abilities, including residents using wheelchairs or walkers. They felt that for the cost and amenities provided, The Towers was an unbeatable option.

Finally, a review from a satisfied relative praised The Towers for its wonderful amenities and helpful staff. They highlighted the positive impact of water aerobics on their great-grandmother's health and mentioned the availability of fresh fruits and vegetables in the community's meals. This reviewer also noted the opportunities for socialization at events such as dances and outdoor activities. Overall, they expressed gratitude towards The Towers for keeping their great-grandmother happy during her later years.

In conclusion, opinions on living at The Towers in San Antonio vary among residents. While some praised its amenities, staff professionalism, and great value for money, others criticized aspects such as food quality and issues with plumbing or insulation in units. Financial concerns were also raised by some reviewers who warned about potential losses when selling apartments or ongoing charges even if not living there anymore. However, positive testimonials highlighted the range of activities offered and satisfaction with staff support at this retirement community.

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.4 miles)
• Walgreens (2.6 miles)
• Walgreens (2.9 miles)
• Walgreens (3.2 miles)

Restaurants

• McDonald's (1.1 miles)
• Las Palapas - Austin Hwy (1.6 miles)
• McDonald's (1.8 miles)
• Chick-Fil-A (1.9 miles)
• Torchy’S Tacos (2.8 miles)
• Elsewhere Garden Bar & Kitchen (2.8 miles)
• Paesanos Lincoln Heights (3 miles)

Cafes

• Habibi Cafe (1.3 miles)
• Starbucks (3.1 miles)
• Starbucks (3.3 miles)
• Theory Coffee Company (3.6 miles)
• Starbucks (3.8 miles)
• Starbucks (4.5 miles)

Hospitals

• US Army (1.6 miles)
• San Antonio Military Medical Center-SAMMC (1.9 miles)

Physicians

• MedFirst Primary Care (1.9 miles)
• SAGA - San Antonio Gastroenterology Associates, P.A. (3.1 miles)
• Heritage Pediatrics (3.2 miles)
• San Antonio Eye Center (3.2 miles)
• Summit Children's Clinic (3.2 miles)
• Garcia, Alexandra Magenta Health Rittiman Practice (3.5 miles)
• John A Campagna (3.7 miles)

Places of Worship

• Second Baptist Church (3.1 miles)
• Temple Beth-El (3.3 miles)
• St Ann's Catholic Church (4.1 miles)
• Mission Concepcion (5.7 miles)
• Primera Iglesia Bautista Mexicana-San Antonio (5.9 miles)

Transportation

• Exit 567/Fredericksburg Rd/E (4.2 miles)
• Terminal A (4.6 miles)
• Terminal 1 Arrivals (4.6 miles)
• San Antonio International Airport (SAT) (4.6 miles)
• Rental Car Center (4.6 miles)
• American Airlines (4.7 miles)
• Southwest Airlines Cargo (5.1 miles)

Parks

• Lou Karden Memorial Park (5 miles)
• Woodlawn Lake Park (5 miles)

Theaters

• Alamo Drafthouse Park North (5.1 miles)