Parklane West Healthcare Center

Pros

• The staff at Parklane West Healthcare Center is described as extremely loving and caring, going above and beyond to ensure residents are well cared for.
• Many families express gratitude for the excellent care their loved ones receive, highlighting the staff's compassion and support during difficult times.
• Residents appreciate the quality of food provided, noting that it is satisfactory and often enjoyable despite dietary restrictions.
• The facility has been commended for its cleanliness and maintenance, with rooms being adequately appointed and regularly cleaned.
• Recent management changes have brought a sincere and caring team that treats residents like family, contributing to an improved experience for those living there.
• Family members report feeling informed and connected, receiving daily updates about their loved ones’ care despite being unable to visit in person.
• Positive experiences from short-term rehabilitation stays highlight the dedication of staff in providing effective therapy and support for recovery.

Cons

• The overnight crew was abusive and neglectful, leaving a resident on the toilet for hours and disconnecting the help line when called.
• The night supervisor retaliated against complaints by making the room uncomfortably cold and taking away blankets.
• A resident witnessed staff neglecting urgent situations while watching movies instead of attending to residents' needs.
• There were frequent water outages, affecting basic care needs in an older facility that seemed poorly managed.
• A resident was not adequately cleaned after meals, leading to visible food on their clothing, which upset family members.
• The facility failed to provide proper care for a dementia patient, resulting in significant weight loss and inadequate hydration.
• Family members expressed disappointment with the staff's lack of attention and care for their loved ones' hygiene and well-being.
• Despite being a beautiful place externally, the internal care provided was deemed insufficient, with concerns about staff complacency and laziness.
• A former resident became increasingly lethargic due to lack of stimulation and exercise while at the facility, indicating neglect in active care.
• Overall management issues have led to concerns about proper monitoring of staff behavior during shifts.

Review

The overall sentiment about Parklane West Healthcare Center is a complex tapestry woven from both positive and negative experiences. Many families have shared their thoughts regarding the care provided to their loved ones, highlighting significant disparities between different shifts and staff members. The day crew receives accolades for their fantastic service, being described as helpful, supportive, and compassionate. Family members express gratitude for the quality of care and attentiveness shown by these staff members. They report satisfactory food quality and a clean environment that has contributed positively to their loved ones' experiences during rehabilitation or assisted living.

In stark contrast, the overnight crew at the facility has come under intense scrutiny due to allegations of neglectful and abusive behavior. Several reviews recount harrowing experiences where residents were left unattended for extended periods, leading to distressing situations such as being left on toilets for hours or ignored while in need of urgent assistance. Instances are cited where supervisory staff have allegedly disconnected help lines rather than addressing complaints, giving rise to fears about accountability within the facility’s operational practices during night shifts.

While some family members experienced excellent communication with staff regarding their loved one’s conditions—regular updates and accessibility—others expressed frustration over inconsistent care standards. Reports of inadequate attention to personal hygiene were alarming, with family members noting instances where residents arrived at meal times unkempt or without proper grooming after being neglected throughout the day. It raises concerns about whether all staff are adequately trained or motivated to meet residents’ basic needs consistently.

Several reviewers commented on the facility's amenities, indicating that rooms were generally well-appointed and maintained even though some aspects like water outages were noted due to its older infrastructure. Food quality received praise from many residents; however, relatives voiced concerns over how meals were managed for those requiring assistance with eating or who had dietary restrictions. While the meals themselves may be tasty—sometimes blandly prepared for picky eaters—the lack of proactive support in feeding patients highlighted a gap in caregiving responsibilities.

Significantly positive testimonials emerged from families regarding recent management changes at Parklane West Healthcare Center. Many claimed that new leadership brought sincere improvements in caring approaches toward residents—and these changes seem appreciated by both caregivers and patients alike. There was a notable emphasis on compassion among this newly established team within several reviews, suggesting they prioritize resident wellbeing akin to treating them as family.

In conclusion, Parklane West Healthcare Center presents a mixed picture: significantly varying experiences based on time of day or specific caregivers suggest an urgent need for consistent oversight across all shifts. Families emphasize both gratitude when experiencing commendable care and deep concern over neglectful incidents that compromise resident dignity and safety. Continued dialogue between management, staff, residents, and families will be crucial in ensuring that every individual receives not just adequate but outstanding care as they navigate through rehabilitation or long-term living needs.

This area of San Antonio, Texas offers a variety of amenities that may be appealing for senior living. With multiple pharmacies, hospitals, and physicians nearby, residents have easy access to healthcare services. Additionally, there are several restaurants and cafes in the vicinity for dining options. Places of worship are also conveniently located for those seeking spiritual fulfillment. The transportation options include proximity to the airport and rental car center, making travel convenient for visiting family or friends. For outdoor recreation, there are parks within a short distance. Overall, this area provides a mix of essential services and leisure activities that could be suitable for seniors looking to settle in a convenient location in San Antonio.

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.3 miles)
• Walgreens (2.6 miles)
• Walgreens (2.9 miles)
• Walgreens (3.2 miles)

Restaurants

• McDonald's (1.1 miles)
• Las Palapas - Austin Hwy (1.6 miles)
• McDonald's (1.8 miles)
• Chick-Fil-A (1.9 miles)
• Torchy’S Tacos (2.7 miles)
• Elsewhere Garden Bar & Kitchen (2.8 miles)
• Paesanos Lincoln Heights (3 miles)

Cafes

• Habibi Cafe (1.3 miles)
• Starbucks (3 miles)
• Starbucks (3.3 miles)
• Theory Coffee Company (3.6 miles)
• Starbucks (3.8 miles)
• Starbucks (4.5 miles)

Hospitals

• US Army (1.6 miles)
• San Antonio Military Medical Center-SAMMC (1.9 miles)

Physicians

• MedFirst Primary Care (1.8 miles)
• SAGA - San Antonio Gastroenterology Associates, P.A. (3.1 miles)
• Heritage Pediatrics (3.1 miles)
• San Antonio Eye Center (3.2 miles)
• Summit Children's Clinic (3.2 miles)
• Garcia, Alexandra Magenta Health Rittiman Practice (3.5 miles)
• John A Campagna (3.7 miles)

Places of Worship

• Second Baptist Church (3.1 miles)
• Temple Beth-El (3.3 miles)
• St Ann's Catholic Church (4.1 miles)
• Mission Concepcion (5.7 miles)
• Primera Iglesia Bautista Mexicana-San Antonio (5.8 miles)

Transportation

• Exit 567/Fredericksburg Rd/E (4.2 miles)
• Terminal A (4.5 miles)
• Terminal 1 Arrivals (4.6 miles)
• San Antonio International Airport (SAT) (4.6 miles)
• Rental Car Center (4.6 miles)
• American Airlines (4.7 miles)
• Southwest Airlines Cargo (5 miles)

Parks

• Woodlawn Lake Park (5 miles)
• Lou Karden Memorial Park (5 miles)

Theaters

• Alamo Drafthouse Park North (5.1 miles)