Parklane West Healthcare Center in San Antonio, TX
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2 Towers Park Lane, San Antonio, TX 78209
For more information about senior living options: (844) 490-3973
At Parklane West Healthcare Center, the monthly costs for care significantly exceed both Bexar County and the broader state averages. For a semi-private room, residents can expect to pay $5,487, which is substantially higher than the county's average of $3,488 and the state's average of $3,680. The disparity is even more pronounced for private rooms, where the cost at Parklane West reaches $7,564 compared to just $3,627 in Bexar County and $4,096 across Texas. These figures suggest that while Parklane West likely offers specialized services or enhanced amenities, prospective residents should carefully consider their budget and needs in light of these elevated costs relative to local and state norms.
| Floor plans | Parklane West Healthcare Center | Bexar County | Texas |
|---|---|---|---|
| Semi-Private | $5,487 | $3,488 | $3,680 |
| Private | $7,564 | $3,627 | $4,096 |
Parklane West is a great facility to bring a loved one; the staff go above and beyond to care for residents. The staff at Parklane West are amazing, compassionate, and dedicated to residents' well-being. Oscar Lozano stands out as a top-tier nurse who consistently provides professional, attentive, and compassionate care. Tammy Howard in the business office is knowledgeable, helpful, and goes above and beyond to assist families, including Medicaid navigation. Rocky and Beverly on the third floor are praised for giving excellent, sensitive, and dignified care. The physical therapy team, including Valerie, Andy, Coco, Kelvin, Robert, and Mary, delivers exceptional rehabilitation and helps residents regain independence. Parklane West's facility is beautiful, well-kept, and provides a comfortable, peaceful environment for recovery and daily living. The staff communicate well and keep families informed, making Parklane West a reliable place to entrust care. The facility offers engaging activities and a caring, professional team that supports residents day and night.
They describe Parklane West as the worst place ever - dirty and roach-infested, with roaches in the rooms and the laundry room. The administration is criticized for not caring about employees, especially Black workers, and for withholding final paychecks. It is alleged that residents were left unmedicated and developed severe infections because staff ignored concerns. Personal items belonging to residents were reported stolen, including a sweater, bracelets, a quilt, and other belongings. Residents are described as malnourished and mistreated, with staff being mean to the elderly and not providing adequate care. The night shift is described as abusive and neglectful, leaving residents on the toilet for hours and restricting basic comforts like blankets or proper air conditioning. The facility is described as dirty with doctors and case managers unresponsive and poor communication about care. Reviewers warn others not to send loved ones there due to neglect and safety concerns.Parklane West Healthcare Center in San Antonio is best suited for families seeking a rehab-forward skilled-nursing option on a campus that blends therapy intensity with a calmer, hotel-like environment. It works well for residents who benefit from strong physical and occupational therapy, attentive nursing care when staff are present, and a reception by a capable admin team that can navigate Medicaid and billing alongside family members. The setting - bright, clean, with gardens and an indoor therapy pool - helps make the recovery and long-term stay feel purposeful rather than purely clinical. Private or semi-private rooms, together with a structured activity schedule, create a practical home base for post-acute rehabilitation or long-term skilled care where therapy remains central.
However, this community carries a price in consistency and safety that requires attention. Several reviews recount serious concerns: neglectful episodes, delayed medications, infections tied to dehydration or wound care, and times when residents were left unmonitored. Personal items have gone missing, and questions persist about how promptly doctors and case managers respond to urgent needs. Night shifts are described differently from day shifts, and the building's older infrastructure invites occasional water or heating outages. These factors mean that families prioritizing near-perfect staffing levels, constant physician oversight, or very large private-room options may want to consider alternatives or plan for intensified oversight and frequent in-person visits.
On the flip side, Parklane West has consistently earned praise for its therapy teams and bedside care when staffing is adequate. The rehabilitation program, backed by skilled therapists and nurses, can deliver meaningful mobility gains and faster returns home. Families frequently credit individual caregivers - Oscar Lozano, Beverly, Candice and others - for attentiveness, competence, and genuine kindness. In parallel, the business-office staff, with Tammy Howard at the helm, are repeatedly cited for their Medicaid expertise and practical, compassionate guidance through billing and approvals. The facility's cleanliness, well-maintained common areas, and overall ambiance contribute to a sense of dignity and safety that families value during what is often a stressful transition.
These strengths do not erase the meaningful cautions. The most troubling reviews center on episodic care lapses and communication gaps that can undermine progress or safety. When doctors and nurses do not coordinate promptly, or when staffing gaps widen at night, the risk of outcomes like infections or unnecessary discomfort rises. The older campus can magnify these challenges, with practical constraints such as smaller rooms and periodic utility hiccups. Taken together, the positive reports about therapy quality and compassionate staff underscore that Parklane West is capable of excellent care, but only when a stable, adequately staffed environment is consistently maintained.
For families considering Parklane West, a practical plan is essential. Schedule time with the director of nurses and administration to understand current staffing levels on both day and night shifts, and insist on a detailed, written care plan that includes specific response times for urgent concerns. Tour the rehab unit with an eye for therapy continuity - whether therapists and nurses are consistently assigned to the same residents - and ask for examples of successful patient progress plans. Involve Tammy Howard early to clarify Medicaid steps and ensure a transparent financial path. If dementia care or complex medical oversight is required, seek explicit assurances about monitoring frequency, medication management, and escalation protocols to prevent gaps in care.
In sum, Parklane West represents a credible, capable option for families prioritizing rehabilitative outcomes, practical nursing, and a refined environment, provided diligence accompanies placement. For those with extreme sensitivity to staffing variability, delayed physician communication, or documented lapses in care, exploring alternatives or maintaining rigorous oversight is prudent. When the unit and team are aligned - therapy-led progress, responsive nursing, and proactive administration - the facility can deliver tangible improvements, steady engagement, and the peace of mind that comes from knowing loved ones are in a setting that values both progress and dignity.
17 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults. Devotional services on-siteDevotional services on-site provide seniors with spiritual support and a sense of community, as well as an opportunity for reflection and guidance during their senior living experience. This can promote emotional well-being and connection to others, leading to a more fulfilling and enriching lifestyle in their later years.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents. Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Resident parkingResident parking is crucial for seniors in a senior living community as it provides convenience, accessibility, and safety for residents who may have limited mobility or rely on personal vehicles for transportation. Having designated parking spaces ensures that seniors can easily access their homes without having to walk long distances or navigate crowded parking lots, ultimately enhancing their overall quality of life and sense of independence.
Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Antonio International (5 miles away)
Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Devotional activities on-siteDevotional activities on-site provide seniors with a sense of community, spiritual fulfillment, and emotional support, promoting overall well-being and a positive sense of purpose in their lives. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation. SpanishSpanish is an important language for seniors because it allows them to communicate effectively with caregivers, medical professionals, and others in their community who may speak Spanish as their primary language. It also provides opportunities for cultural enrichment and social connections.Parklane West Healthcare Center in San Antonio, TX, is a premier assisted living community offering both board and care home services as well as skilled nursing facility care. With a wide range of amenities and comprehensive care services, it provides a comfortable and supportive environment for seniors.
Residents at Parklane West Healthcare Center can enjoy a variety of on-site activities and amenities to enhance their daily lives. These include access to cable or satellite TV, beautician services, devotional activities both on and off-site, and delicious meals served in the dining room. The community also boasts fully furnished accommodations with private bathrooms to ensure privacy and comfort.
The healthcare center features indoor and outdoor common areas where residents can socialize, relax, or engage in leisurely activities. They can take walks in the garden or enjoy outdoor spaces designed for their convenience. Additionally, the center offers housekeeping services to maintain a clean and tidy living environment.
Care services provided at Parklane West Healthcare Center encompass various aspects of daily living assistance. Trained staff are available to assist with bathing, dressing, transfers, and other everyday tasks. The community also coordinates with health care providers for seamless healthcare management. Medication management is an integral part of the care provided, ensuring that residents receive their medication promptly and accurately.
A focus on dietary needs is another highlight at Parklane West Healthcare Center. The community offers diabetes diet options as well as catering to special dietary restrictions that residents may have. Meal preparation and service are provided so that all residents can enjoy nutritious meals without any inconvenience.
Transportation arrangements are available for both regular needs and medical appointments. Residents can easily access nearby cafes, pharmacies, physicians' offices, restaurants, transportation facilities, places of worship, and hospitals thanks to the convenient location of the community.
Spanish-speaking staff members are available at Parklane West Healthcare Center to cater to the diverse population present in San Antonio.
Overall, this assisted living community provides a supportive environment where seniors can receive the care they need while enjoying a range of amenities and services that enhance their daily lives.
This area of San Antonio, Texas offers a variety of amenities that may be appealing for senior living. With multiple pharmacies, hospitals, and physicians nearby, residents have easy access to healthcare services. Additionally, there are several restaurants and cafes in the vicinity for dining options. Places of worship are also conveniently located for those seeking spiritual fulfillment. The transportation options include proximity to the airport and rental car center, making travel convenient for visiting family or friends. For outdoor recreation, there are parks within a short distance. Overall, this area provides a mix of essential services and leisure activities that could be suitable for seniors looking to settle in a convenient location in San Antonio.
At Parklane West Healthcare Center, the monthly costs for care significantly exceed both Bexar County and the broader state averages. For a semi-private room, residents can expect to pay $5,487, which is substantially higher than the county's average of $3,488 and the state's average of $3,680. The disparity is even more pronounced for private rooms, where the cost at Parklane West reaches $7,564 compared to just $3,627 in Bexar County and $4,096 across Texas. These figures suggest that while Parklane West likely offers specialized services or enhanced amenities, prospective residents should carefully consider their budget and needs in light of these elevated costs relative to local and state norms.
Parklane West Healthcare Center is located at 2 Towers Park Lane, San Antonio, TX 78209 in Bexar County, Texas
Parklane West Healthcare Center on seniors.fyi includes 6 photos including images showing interior, salon, building, entrance, architecture, windows, trees, dining, and more.
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