Legend Oaks Healthcare and Rehabilitation - South San Antonio

Pros

• The staff at Legend Oaks are incredibly helpful and nice.
• Legend Oaks staff take real good care of residents.
• Legend Oaks is cleaner and more attentive than other facilities.
• The staff are always so nice and willing to help, and residents are greeted with a smile.
• The staff at Legend Oaks are awesome, friendly, and helpful, and they care about their guests.
• Legend Oaks staff are very attentive to residents' needs.
• The facility is very clean and nice.
• The staff are friendly and welcoming, and they listen well.
• Residents are treated with respect, kindness, and compassion.
• Legend Oaks provides excellent care, with caring, kind, and professional staff.
• The therapy team at Legend Oaks is great; therapists are caring and supportive.
• The atmosphere at Legend Oaks is welcoming, with friendly staff and engaging activities.

Cons

• The reviewer felt the father-in-law wasn't cared for properly and there was a lack of communication to the family.
• The facility was described as outdated, dirty, with roaches and bedsores observed.
• Night staff were said to be inattentive, distracted by phones, and the food considered trash.
• A family member reported theft of a resident's belongings by staff and no reimbursement or responses from management.
• Leadership was criticized, with claims that the nurse director was clueless and the administrator unavailable.
• A patient experienced delays in oxygen, pain meds, and general care, ending up in the hospital.
• The dining/meal service was criticized for disorganization, long wait times, and cold meals.
• Communication with the facility was problematic, with broken phones and an unresponsive front desk.

Review

Legend Oaks South San Antonio is best suited for families seeking a compassionate, clean, and actively managed setting for post-acute rehab and ongoing nursing care. The community shines for residents who need a solid combination of therapy, daily assistance, and steady social engagement. It is especially appropriate for those navigating rehabilitation after surgery, strokes, or wounds, as well as seniors managing dementia who benefit from attentive staff and structured activities. Families that prize visible cleanliness, friendly frontline caregivers, reliable routine, and regular progress updates will find this location fits their expectations. For seriously complex medical needs requiring constant physician-led oversight, or for families prioritizing ultra-consistent administrative reliability, alternatives may be worth a closer look.

Carefully weighing the strongest positives against the elsewhere uneven experiences, Legend Oaks earns high marks for its stalwart frontline team. The staff are repeatedly described as welcoming, professional, and genuinely helpful, with residents and families noting warmth, respect, and hands-on attention. Cleanliness and a well-kept environment recur as standout features, creating a homey, safe feel that eases transitions from hospital care. Therapy teams are frequently praised for their skill, encouragement, and practical progress, while activities and dining offerings contribute to a sense of community and normalcy. When a loved one needs not only care but companionship and responsive nursing, this facility consistently delivers on those core expectations.

Yet the picture is not uniform, and the adverse experiences deserve attention for families weighing the decision. A subset of reviews points to gaps in communication and timely assistance, including difficult-to-reach front desk encounters and inconsistent follow-through from some administrative staff. There are alarming anecdotes about delays in responding to call lights, as well as concerns around medication, wound, or equipment management in specific cases. How frequently these issues occur appears to vary by shift and unit, but they are real enough to prompt careful due diligence. There are also isolated reports of more serious lapses - claims of patient neglect, safety concerns, and even theft of a resident's belongings - reminding prospective families to verify processes, accountability, and incident follow-up before committing.

These pros and cons map to a practical risk-reward calculus. The strongest aspects - staff kindness and competence, a clean environment, effective rehabilitation, and regular family updates - often align with the priorities of families seeking timely recovery and ongoing support for aging loved ones. Where the balance tilts toward offsetting the cons is in the consistency of care when everything is operating smoothly: predictable routines, proactive therapy schedules, and a culture of listening to and respecting resident needs. In short, for many residents Legend Oaks provides dependable daily life and meaningful progress, which can outweigh occasional operational frictions if the right care team is in place.

Decision-making guidance should center on specificity and oversight. Prospective families should demand demonstrations of clinical continuity: consistent nursing coverage, clear medication administration protocols, and documented care plans that get updated after therapy sessions or changes in condition. Ask for direct introductions to therapy leads, and request a review of recent care notes and progress logs to gauge how well communications are handled. Inquire about incident response protocols, snackable, daily safety rounds, and how social/work services coordinate with families. If possible, arrange an extended visit during peak activity to observe how staff manage call bells, meal service, and wound or therapy needs. This is a facility where strong fit hinges on reliable staffing and transparent communication.

For those who need alternatives, a few options merit consideration. Facilities with a more uniform staffing pattern and consistently proactive leadership may ease anxiety around care continuity and family updates. If managing Medicare/Medicaid paperwork, or ensuring seamless coordination of supplies and therapy equipment, becomes a critical stress point, exploring other communities with documented feedback loops and higher administrator visibility could be wise. Overall, Legend Oaks South San Antonio stands as a practical, well-regarded choice for many families, delivering substantial value when matched with clear expectations and proactive, ongoing family involvement.

Located in southwest San Antonio, this area offers a variety of amenities within close proximity. With a selection of restaurants ranging from international buffets to Mexican cuisine, there are plenty of dining options to choose from. Several pharmacies are also conveniently located nearby for easy access to medication and healthcare needs. The area boasts several parks for leisurely walks or picnics, providing opportunities for outdoor recreation. In terms of medical care, there are multiple physicians' offices and hospitals within a short distance, ensuring quality healthcare services are readily available. Additionally, there are places of worship for various faiths, catering to spiritual needs. Transportation options include car rentals and easy access to major highways for convenient travel. Overall, this area offers a well-rounded living environment with a mix of amenities suitable for senior residents.

Restaurants

• Lin's International Buffet (0.3 miles)
• Mama Margie's Mexican Restaurant (0.6 miles)
• Chick-Fil-A (0.7 miles)
• Taco Cabana (1.4 miles)
• Brenda's Burgers (1.8 miles)
• Wendy's (2.5 miles)
• Whataburger (2.8 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (0.8 miles)
• Walgreens (3 miles)
• Walgreens (3.1 miles)
• Health Mart Pharmacy (3.8 miles)
• CVS Pharmacy (4.5 miles)
• Walgreens (5.8 miles)

Parks

• Palo Alto Park (1.1 miles)
• Solana Ridge Park (5.8 miles)
• Woodlawn Lake Park (7.2 miles)
• Lackland Terrace Park (7.7 miles)

Physicians

• Wesley Primary Care (1.8 miles)
• Hugo Alonzo Rojas (2.3 miles)
• Trevino Family Clinic (3.2 miles)
• Dr.Abraham-Cox Office (5.4 miles)
• San Saba Medical Building (6.1 miles)
• Kidney Treatment Center-East (6.2 miles)
• UHS Pharmacy (6.2 miles)

Places of Worship

• Mission San Jose (3.8 miles)
• Mission Concepcion (4.2 miles)
• Muslim Mosque Lackland AFB (5.7 miles)
• Chapel Hill United Methodist Church (7.2 miles)
• St Ann's Catholic Church (7.3 miles)
• Temple Beth-El (7.5 miles)
• Second Baptist Church (8 miles)

Transportation

• Enterprise Rent-A-Car (3.9 miles)
• Exit 567/Fredericksburg Rd/E (7.5 miles)

Hospitals

• San Antonio State Hospital (5 miles)
• University Health System (5.4 miles)
• Reid Health Services Clinic (5.8 miles)
• Wilford Hall Ambulatory Surgical Center (6.1 miles)
• Innova Hospital San Antonio (8 miles)

Cafes

• Starbucks (5.7 miles)
• Starbucks (6.3 miles)
• Starbucks (6.3 miles)
• Starbucks (6.9 miles)