Legend Oaks Healthcare and Rehabilitation - South San Antonio

Pros

• The staff at the facility consistently demonstrate compassion and understanding towards their patients.
• Many families have expressed satisfaction with the cleanliness and bright environment of the building.
• The rehab and nursing staff are praised for their dedication and hard work, contributing to a positive experience.
• Patients enjoy the food provided and appreciate the variety of choices available during meals.
• One particular CNA, Danny, has been highlighted for his kindness and exceptional care towards residents.
• Families feel that communication among caregivers is efficient, enhancing overall patient care.
• Residents have access to daily activities of their choice, promoting engagement and recovery.
• The facility is recommended by multiple reviewers for its supportive environment and caring staff.

Cons

• The facility failed to provide necessary medications, leading to dehydration for a patient who is a transplant recipient.
• Communication with staff was inadequate, causing long delays in care and assistance for patients.
• Staff appeared disorganized and overwhelmed, resulting in poor service during meal times and inadequate attention to residents' needs.
• There were reports of residents being left in soiled briefs for extended periods due to insufficient staffing levels.
• Some staff members displayed rudeness or lack of compassion towards residents and their families.
• Patients experienced frustration with the unresponsive call system due to understaffing, leaving them without timely assistance.
• The overall atmosphere at the facility included instances of staff arguing and complaining about each other in front of residents.

Review

The reviews of the Legend Oaks facilities present a mixed bag of experiences from families and patients alike. Many individuals express satisfaction with the level of care provided, while others report serious issues that have marred their experiences. The overall tone ranges from heartfelt gratitude to profound disappointment, painting a vivid picture of varying standards within this healthcare environment.

Many reviewers commend specific staff members for their dedication and kindness. For instance, one patient highlighted a particularly caring nursing assistant named Danny, who stood out amidst an otherwise busy team. His commitment to providing compassionate care was noted as exemplary compared to other staff members, some of whom exhibited rudeness or disinterest in their duties. Another reviewer praised a certain staff member for going above and beyond in their role, demonstrating thorough attention to patients’ needs and fostering a compassionate atmosphere.

The cleanliness and organization of the facility received generally positive remarks as well. Several reviews pointed out that the buildings are bright, clean, and well-maintained—a feature many families find reassuring during challenging times like rehabilitation or recovery after having been hospitalized. Families expressed appreciation for the efforts made by management to ensure that residents live in an inviting environment with daily activities available for patient engagement.

However, despite these favorable observations regarding individual staff performance and environmental conditions, significant concerns arose about communication and efficiency among caregivers. One reviewer lamented difficulties reaching loved ones through phone systems that seemed inefficient at best; there were reports of long wait times for responses from nursing stations when urgent issues occurred. This lack of timely communication was distressing for family members eager to hear about their relatives' conditions.

While some reviewers celebrated their experiences with therapy sessions and meals prepared according to personal dietary needs—a point emphasized by one family whose loved one enjoyed her food—the dining experience itself drew criticism from multiple sources as well. Complaints ranged from chaotic meal serving processes to instances where elderly residents were neglected during mealtimes due to understaffing. Observations included delays in attending to patients needing assistance with eating while others had already finished their meals—indicative of broader systemic inadequacies within day-to-day operations.

Equally alarming were accounts detailing neglectful practices toward vulnerable residents, primarily driven by insufficient staffing levels on certain shifts—an issue emphasized by one writer's troubling descriptions of how long it could take before help arrived when pressing calls for assistance went unanswered. The emotional toll this took on both families dealing with sick loved ones and those undergoing prolonged recoveries themselves underscored grave shortcomings still existing within the facility's caregiving model.

In summary, while there are certainly moments of hope found through dedicated staff members willing to go the extra mile combined with clean surroundings conducive to healing, critical feedback highlights systematic deficiencies in reaching adequate care ratios amongst personnel leading directly towards neglectful patterns affecting vulnerable patients negatively. Families seeking trustworthy environments might find pockets of excellent service but must remain vigilant given these overarching concerns regarding proper treatment protocols across various aspects related directly back into patient wellbeing amid lengthy recovery timelines characterized largely by emotional strains placed upon them throughout those journeys forward.

Located in southwest San Antonio, this area offers a variety of amenities within close proximity. With a selection of restaurants ranging from international buffets to Mexican cuisine, there are plenty of dining options to choose from. Several pharmacies are also conveniently located nearby for easy access to medication and healthcare needs. The area boasts several parks for leisurely walks or picnics, providing opportunities for outdoor recreation. In terms of medical care, there are multiple physicians' offices and hospitals within a short distance, ensuring quality healthcare services are readily available. Additionally, there are places of worship for various faiths, catering to spiritual needs. Transportation options include car rentals and easy access to major highways for convenient travel. Overall, this area offers a well-rounded living environment with a mix of amenities suitable for senior residents.

Restaurants

• Lin's International Buffet (0.3 miles)
• Mama Margie's Mexican Restaurant (0.6 miles)
• Chick-Fil-A (0.7 miles)
• Taco Cabana (1.4 miles)
• Brenda's Burgers (1.8 miles)
• Wendy's (2.5 miles)
• Whataburger (2.8 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (0.8 miles)
• Walgreens (3 miles)
• Walgreens (3.1 miles)
• Health Mart Pharmacy (3.8 miles)
• CVS Pharmacy (4.5 miles)
• Walgreens (5.8 miles)

Parks

• Palo Alto Park (1.1 miles)
• Solana Ridge Park (5.8 miles)
• Woodlawn Lake Park (7.2 miles)
• Lackland Terrace Park (7.7 miles)

Physicians

• Wesley Primary Care (1.8 miles)
• Hugo Alonzo Rojas (2.3 miles)
• Trevino Family Clinic (3.2 miles)
• Dr.Abraham-Cox Office (5.4 miles)
• San Saba Medical Building (6.1 miles)
• Kidney Treatment Center-East (6.2 miles)
• UHS Pharmacy (6.2 miles)

Places of Worship

• Mission San Jose (3.8 miles)
• Mission Concepcion (4.2 miles)
• Muslim Mosque Lackland AFB (5.7 miles)
• Chapel Hill United Methodist Church (7.2 miles)
• St Ann's Catholic Church (7.3 miles)
• Temple Beth-El (7.5 miles)
• Second Baptist Church (8 miles)

Transportation

• Enterprise Rent-A-Car (3.9 miles)
• Exit 567/Fredericksburg Rd/E (7.5 miles)

Hospitals

• San Antonio State Hospital (5 miles)
• University Health System (5.4 miles)
• Reid Health Services Clinic (5.8 miles)
• Wilford Hall Ambulatory Surgical Center (6.1 miles)
• Innova Hospital San Antonio (8 miles)

Cafes

• Starbucks (5.7 miles)
• Starbucks (6.3 miles)
• Starbucks (6.3 miles)
• Starbucks (6.9 miles)