Union Pines Apartments

Pros

• Maria is a very friendly person and a wonderful employee.
• Nicole and Maria are wonderful and friendly ladies.
• Nicole has been very helpful.
• Nicole is trying her best to get these apartments to their full potential.
• Theresa communicates well and is very patient.
• Mike is a man of his word.
• Mike and Tina are very dependable and get the job done.
• The new staff is by far the best.

Cons

• The management has horrible communication and loses documents, forcing residents to redo paperwork and be treated rudely.
• There is a mold problem in the apartments that is not being fixed and is a health hazard for tenants.
• The new staff is far worse than before, with residents harassed to submit paperwork.
• The manager is rarely in the office, never answers phone calls, and is unprofessional.
• Maintenance is slow to fix issues and often does not repair things correctly.
• There is a constant pest infestation (roaches and rats) that isn't resolved.
• The property experiences frequent leaks and even floods, with repairs being insufficient.
• The waitlist to move in can be six months or longer, indicating poor management.

Review

The collection of voices about Union Pine / Union Park Apartments paints a landscape of strong gratitude on one hand and persistent frustration on the other. Many residents credit certain staff, especially the managers, with turning difficult situations around and helping people find a stable home, while others describe ongoing problems with maintenance, communication, and policy changes that they feel have not been adequately addressed under new ownership. Taken together, the reviews offer a nuanced picture of a complex that is capable of delivering relief and support to some while leaving others feeling ignored or underserved.

A number of residents center their praise on Nicole and Maria, the on-site managers, as essential figures in their housing journey. Several testimonials highlight Nicole's proactive approach, including getting people moved into apartments quickly when opportunities arise. One former homeless resident explained that Nicole called to offer an apartment for her and her daughter after years of instability, and she describes Nicole as someone who helped with paperwork and expedited the process so they could move in fast. In multiple accounts, Maria is described as friendly and effective, with one note praising her as doing a "great job" and another pointing out that Maria's assistance was instrumental in maintaining a positive experience at the property. A family even mentions Maria's daughter Frances, signaling a sense of family-like continuity within the management team. Together, these comments sketch a picture of staff who are deeply appreciated by residents who encounter them, especially during moments of transition or crisis.

But alongside praise for the managers, maintenance and repair issues recur throughout the testimonials. Several residents celebrate Mike, the maintenance technician, and Tina as reliable and responsive, noting that they are dependable and genuinely attentive to work orders. One resident says Mike is "a man of his word" who takes his job seriously, and another emphasizes that maintenance problems - like leaks and other mechanical issues - are being addressed more promptly since Mike started. Yet even among the positive maintenance stories, there is a sense that the pace and effectiveness of fix-ups can swing widely. Other residents recount long-standing problems with leaks, electrical issues, and central air, with some claiming that repairs have been delayed for months or that certain systems fail repeatedly despite repeated work orders. The contrast between praise for individual workers and the persistence of large-scale maintenance problems highlights a central tension: the property's ability to keep basic facilities in good condition often seems to depend on the specific staff assigned at any given time.

Not all feedback centers on the people in the office, though. A cluster of reviews voices concern about management communication, organization, and consistency, especially after changes in ownership. One reviewer describes "horrible communication" and documents being lost, requiring multiple trips to re-submit papers. Another complains about being told, in a firm tone, that proof-of-income submissions were not being accepted - an experience that left them feeling disrespected and unfairly treated, with additional worry because they were helping a senior citizen friend apply for housing. The sentiment in these notes is that administrative processes feel opaque, error-prone, and sometimes disrespectful, eroding trust even when residents are trying to comply with requirements.

The shift in ownership and management is also reflected in a spectrum of attitudes about policy enforcement, parking, and office presence. Some residents describe mandatory paperwork and periodic check-ins as being pushed aggressively by the new staff, to the point of feeling harassed or pressured to complete tasks. Parking policies, passes, and towing practices generate particular friction: some people report that despite obtaining parking passes, their vehicles were towed, and there is frustration that "there isn't enough for residents." Others call for a more visible, consistently staffed office, arguing that there should be at least one person in the office at all times to respond to issues like towing, maintenance requests, and visitor parking.

Health and safety concerns surface in several reviews. Mold is singled out as a health hazard, and there are persistent complaints about water leaks, electrical problems, and even the potential for fires if maintenance neglects issues. Pests are raised as a problem in some units, with residents warning that roaches or rats seem to be part of the living environment in certain buildings. These health and safety concerns contribute to a sense that, even when residents receive personal attention from certain staff members, the physical conditions of the apartments frequently fail to meet acceptable standards.

In the end, the feedback embodies a housing community that can feel like two worlds at once. For some residents, Union Pine / Union Park Apartments represents a lifeline: a place where a compassionate, responsive staff - especially Nicole and Maria - can help secure housing, navigate paperwork, and foster a sense of belonging. For others, the same place feels chaotic and neglected: slow or inconsistent repairs, miscommunication, and policies that seem to shift under new ownership, sometimes accompanied by a sense of discrimination or disrespect. The recurring themes are clear: when the right people are in the right roles, the experience can be transformative; when systems fail - whether in paperwork, maintenance, or communication - the dissatisfaction compounds quickly and loudly.

Overall, these testimonies suggest a complex reality: a property capable of delivering meaningful relief and hospitality to those who connect with its helpful staff, but also a place where maintenance delays, administrative confusion, and governance changes can leave many residents feeling frustrated and underserved. For current and prospective tenants, the message is nuanced. Seek out and verify the current management team's responsiveness, ask for clear timelines on maintenance and repairs, and document communications and policy changes to protect your housing stability as the property continues to evolve.

This part of San Antonio, Texas, offers a convenient and diverse range of amenities for senior living. With multiple physicians' offices located within a few miles, access to medical care is easily accessible. Nearby pharmacies provide convenience for managing medications. Places of worship are also close by for spiritual needs. Transportation options are available with a car rental service nearby and easy highway access. Hospitals are within a reasonable distance in case of emergencies. The area also offers parks and cafes for leisure activities and socializing. Overall, this neighborhood provides a well-rounded environment for seniors looking to live comfortably in San Antonio.

Physicians

• Hugo Alonzo Rojas (0.4 miles)
• Trevino Family Clinic (1.1 miles)
• Wesley Primary Care (1.5 miles)
• Dr.Abraham-Cox Office (3.3 miles)
• Kidney Treatment Center-East (3.7 miles)
• John A Campagna (4.3 miles)
• San Saba Medical Building (4.3 miles)

Restaurants

• Wendy's (0.6 miles)
• Whataburger (1.1 miles)
• Taco Cabana (1.1 miles)
• McDonald's (1.6 miles)
• Taco Cabana (1.6 miles)
• Mama Margie's Mexican Restaurant (2 miles)
• Chick-Fil-A (2.2 miles)

Pharmacies

• Walgreens (1 miles)
• Walgreens (1.9 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.4 miles)
• Health Mart Pharmacy (3 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (4.1 miles)

Places of Worship

• Mission San Jose (1.5 miles)
• Mission Concepcion (1.9 miles)
• Second Baptist Church (5.6 miles)
• Temple Beth-El (5.8 miles)
• St Ann's Catholic Church (5.9 miles)
• Primera Iglesia Bautista Mexicana-San Antonio (7.3 miles)
• Muslim Mosque Lackland AFB (7.5 miles)

Transportation

• Enterprise Rent-A-Car (2 miles)
• Exit 567/Fredericksburg Rd/E (6.1 miles)

Hospitals

• San Antonio State Hospital (2.8 miles)
• University Health System (5 miles)
• Innova Hospital San Antonio (5.6 miles)
• Wilford Hall Ambulatory Surgical Center (7.4 miles)
• Reid Health Services Clinic (7.4 miles)
• US Army (8.2 miles)

Parks

• Palo Alto Park (3.6 miles)
• Woodlawn Lake Park (6.1 miles)
• Solana Ridge Park (7.9 miles)

Cafes

• Starbucks (4.2 miles)
• Starbucks (4.3 miles)
• Starbucks (5 miles)
• Starbucks (7.4 miles)
• Habibi Cafe (8.1 miles)