Retama Manor Nursing Center - San Antonio North

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  • Interior

    A multi-purpose room with seating, exercise equipment, and tiled flooring.

  • Building

    A charming residential building featuring landscaped grounds and a clear blue sky.

  • Architecture

    A two-story brick apartment building with a well-maintained lawn and sidewalk in front.

  • Bedroom

    A simple bedroom with a single bed, window blinds, and a small nightstand.

  • Windows

    A cozy and functional medical office space designed for patient comfort.

  • Landscaping

    Retama Manor Nursing & Rehabilitation facility welcoming residents with its charming landscape.

  • Lighting

    A simple, well-lit room featuring a single bed with a maroon bedspread, a desk, and natural light coming through the window.

  • Television

    A view of a room featuring a door and a television with various items on the furniture.

  • Wheelchair

    A view from a hospital room featuring a patient bed, door, and some furnishings.

Retama Manor Nursing Center - San Antonio North

501 Ogden, San Antonio, TX 78212

For more information about senior living options: (844) 490-3973

3.5 from 58 reviews
5 stars
32
4 stars
4
3 stars
2
2 stars
2
1 stars
18

Skilled Nursing Facility

Overall Review of Retama Manor Nursing Center - San Antonio North

Pros

  • pro The staff is really friendly and genuinely cares for the residents.
  • pro The entire staff is super professional and very concerned about resident care.
  • pro Loretta is amazing, great with residents and staff, and always attentive to volunteers.
  • pro Deanna and Lolita were immensely helpful and responsive in assisting with transfers.
  • pro San Antonio North has great and wonderful caring staff.
  • pro The nurses are very sweet and attentive, and the meals are well liked by residents.
  • pro The activity director and staff create a warm, welcoming environment for residents and visitors.
  • pro The building has undergone changes that make it a nice place for residents.

Cons

  • pro They would have given zero stars if that option existed.
  • pro Nobody can be reached by phone there unless the goal is paying a bill.
  • pro They caution not to leave a loved one there, calling it a horrible place, especially at night and on weekends due to questionable staffing.
  • pro Residents have been described as lying on the floor in diapers, screaming for help.
  • pro A family member died there after six weeks, and the remaining days' fees were never refunded.
  • pro They feel the organization knows it can get away with poor conduct and does so.
  • pro The phone system is unreliable; calls go unanswered or to voicemail with no follow-up.
  • pro The facility is dirty and outdated and needs an inspection.
  • pro Communication is terrible; staff rarely return calls or connect to the right person.
  • pro Some reports claim the staff do not provide adequate care, with nurses seen sitting around.
  • pro There have been concerns about neglect affecting residents, including insufficient follow-up on health issues.

Review

San Antonio North nursing and rehab center inspires a wide range of experiences from the families and volunteers who interact with it. On one hand, there are glowing acknowledgments of compassionate, professional care and a warm, welcoming environment. On the other, there are persistent complaints about communication failures, staffing gaps, and concerns about cleanliness and daily operations. The result is a complex portrait of a facility that can feel like a haven to some and a source of real distress to others.

Several reviews highlight a dedicated, people-centered team that genuinely cares for residents. Families repeatedly note that the staff is friendly and professional, and that caregivers, nurses, and aides strive to protect residents' well-being. A few accounts specifically commend the activity staff and volunteers for their warmth and engagement. Loretta, in particular, emerges as a standout figure - described as amazing, kind, and deeply involved in making residents feel cared for. Volunteers and church groups praise her leadership and her willingness to welcome and support visitors, and many residents seem to respond positively to the efforts of staff who go above and beyond to maintain a cheerful, inclusive atmosphere. There are stories of gratitude toward staff members such as Deanna and Lolita, who were highlighted for their help with transfers and for improving overall responsiveness.

Yet the praise is counterbalanced by a steady drumbeat of serious concerns voiced by other families. Several reviewers report chronic difficulties reaching anyone by phone, with the impression that messages are not returned and calls are not routed to the right person. Some note an administrative bottleneck that seems to persist for weeks, and one reviewer even complains that a message box on the facility's website cannot accommodate a phone number, effectively preventing messages from being sent at all. A recurring fear among families is that crucial updates about their loved ones do not arrive in a timely fashion, leaving them anxious and unsure about the residents' condition.

Financial and administrative concerns also appear in many accounts. Families describe situations in which refunds or monies owed after a loved one's passing were not refunded despite requests and even the involvement of an attorney. The sense that the facility can "get away with" certain practices if it does not face immediate accountability contributes to a climate of unease for those navigating the aftermath of a family member's death. Some reviewers urge the involvement of external oversight, with mentions of state boards and ombudsmen as necessary steps when communication breaks down or care questions arise.

Care quality and daily living conditions are another flashpoint in the reviews. While some families report that their loved ones received attentive, compassionate care with good meals and an overall positive vibe, others recount more troubling experiences. Instances of inconsistent diaper changes, skin irritation, and residents wandering or lying in hallways raise alarms about staffing levels during nights and weekends. A number of readers describe facilities or surroundings that appear outdated or in need of upgrades, and they express concern about cleanliness and overall maintenance. The contrast between those who describe a "great place to live and visit" and those who call it "horrible" and "unsafe" in the same facility underscores the unevenness of experiences across different shifts, days, and units.

There are also touching, hopeful threads within the reviews. Several accounts emphasize the value of faith-based and community engagement, including Bible study groups and regular visits from religious communities. The volunteer work described - led by Loretta and supported by others - helps residents feel seen and included, and the activities program is praised by attendees who witness residents' smiles and participation. For families who notice improvements in communication practices or who experience smoother coordination during transitions (such as a transfer process that becomes more responsive), there is a sense that the facility can evolve in positive directions when staff and administration commit to listening and adapting.

Taken together, the collection paints a nuanced picture of San Antonio North. For some families, it remains a source of comfort and reliable care, with staff who treat residents with warmth, dignity, and attention. For others, it raises red flags about accessibility, transparency, and consistency in care, prompting calls for stronger oversight and immediate improvements in communication, staffing, and daily operations. The variety of firsthand stories - including heartfelt gratitude for individual caregivers and stern warnings about systemic gaps - suggests that prospective families should approach the facility with both hope for strong interpersonal connections and caution about potential challenges.

Features

Housing

  • 132 resident community capacity 132 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • San Antonio International (6 miles away) San Antonio International (6 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Retama Manor Nursing Center - San Antonio North is an assisted living community located in San Antonio, Texas. Our facility offers a wide range of amenities to ensure that our residents feel comfortable and at home.

Our residents can take advantage of our beauty salon for their grooming needs, as well as enjoy cable or satellite TV in their private accommodations. We also provide community operated transportation for those who need assistance getting around, as well as a computer center for staying connected with loved ones.

Meals are served in our spacious dining room, offering restaurant-style dining to our residents. For those who prefer to cook their own meals, we have kitchenettes available. Housekeeping services are provided to ensure that our residents' living spaces remain clean and tidy.

We also offer a variety of recreational activities to keep our residents engaged and entertained. Our fitness room is perfect for those who want to stay active, and our gaming room provides opportunities for friendly competition. Our outdoor space and garden allow residents to enjoy nature and fresh air.

For mental stimulation and relaxation, we have a small library where residents can borrow books, as well as a wellness center where they can participate in mental wellness programs.

We understand the importance of staying connected, which is why we offer Wi-Fi/high-speed internet throughout the facility.

In terms of care services, our staff are available 24/7 with a 24-hour call system for any emergencies or assistance needed. We provide support with activities of daily living including bathing, dressing, and transfers. Medication management is also provided to ensure the health and well-being of our residents.

Special dietary needs are catered for with diabetes diets and special dietary restrictions taken into consideration when preparing meals. We also assist with meal preparation and service.

Transportation arrangement (non-medical) is available for outings or social events outside the facility, while transportation to doctors appointments is provided for medical needs.

In terms of nearby conveniences, there are several cafes, parks, pharmacies, physicians, restaurants, places of worship, and hospitals in close proximity to our facility.

At Retama Manor Nursing Center - San Antonio North, we are dedicated to providing a comfortable and enriching assisted living experience for our residents.

Nearby Places of Interest

Physicians

  • SAGA - San Antonio Gastroenterology Associates, P.A. (0.4 miles)
  • San Antonio Eye Center (0.6 miles)
  • UHS Pharmacy (1 miles)
  • Summit Children's Clinic (1.2 miles)
  • San Saba Medical Building (1.2 miles)
  • John A Campagna (1.2 miles)
  • Kidney Treatment Center-East (3.3 miles)

Pharmacies

  • Walgreens (0.4 miles)
  • CVS Pharmacy (1 miles)
  • CVS Pharmacy (1.3 miles)
  • Walgreens (1.7 miles)
  • Walgreens (2.3 miles)
  • H-E-B Pharmacy (2.5 miles)
  • CVS Pharmacy (2.5 miles)

Restaurants

  • Essence (0.4 miles)
  • Elsewhere Garden Bar & Kitchen (0.9 miles)
  • La Panaderia (1.1 miles)
  • The Esquire Tavern (1.3 miles)
  • Iron Cactus Mexican Restaurant and Margarita Bar (1.3 miles)
  • Rainforest Cafe (1.3 miles)
  • Mi Tierra Cafe (1.3 miles)

Cafes

  • Starbucks (0.4 miles)
  • Starbucks (1.2 miles)
  • Habibi Cafe (3 miles)
  • Starbucks (3.8 miles)
  • Theory Coffee Company (5.6 miles)
  • Starbucks (5.9 miles)

Places of Worship

  • Temple Beth-El (0.5 miles)
  • St Ann's Catholic Church (1.2 miles)
  • Primera Iglesia Bautista Mexicana-San Antonio (3.4 miles)
  • Mission Concepcion (3.6 miles)
  • Second Baptist Church (3.8 miles)
  • Mission San Jose (5.6 miles)

Transportation

  • Exit 567/Fredericksburg Rd/E (1.4 miles)
  • Terminal A (5.9 miles)
  • Rental Car Center (5.9 miles)
  • Terminal 1 Arrivals (5.9 miles)
  • San Antonio International Airport (SAT) (5.9 miles)

Parks

  • Woodlawn Lake Park (2.2 miles)

Hospitals

  • University Health System (3.9 miles)
  • US Army (4.5 miles)
  • Texsan Heart Hospital (4.6 miles)
  • San Antonio Military Medical Center-SAMMC (4.8 miles)

Theaters

  • Alamo Drafthouse Park North (5.3 miles)

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