Memorial Medical Nursing Center

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  • Interior

    A waiting room with a sofa, plants, and a television.

  • Outdoors

    Sign for Memorial Medical Nursing Center outside a building.

  • Decor

    A simple dining area with a table and six chairs, decorated with a plant and wall art.

  • Building

    A tranquil courtyard with lush greenery and a pathway beside a building.

  • Architecture

    A walkway with a blue awning leading to a building entrance.

  • Landscaping

    A wooden well in a sunny yard with surrounding garden decor.

  • Lobby

    A reception desk in an office lobby area.

  • Hallway

    A clean and well-lit hospital corridor with artwork on the walls.

  • Office

    A quiet reception area with a desk and wall decorations.

Memorial Medical Nursing Center

307 West Cypress Street, San Antonio, TX 78212

For more information about senior living options: (844) 490-3973

3.2 from 73 reviews
5 stars
34
4 stars
6
3 stars
3
2 stars
2
1 stars
28

Skilled Nursing Facility

Overall Review of Memorial Medical Nursing Center

Pros

  • pro The staff are amazing, and Liz Herrera is sweet and truly cares about patients and their families.
  • pro The staff are wonderful - kind, attentive, and always willing to go the extra mile, with families grateful for the care their loved ones receive.
  • pro The staff are great and residents are well cared for.
  • pro The care team is passionate and genuinely cares for their residents.
  • pro Memorial Medical has an excellent team with welcoming staff and strong skilled therapy and long-term care services.
  • pro The staff are top-notch, going above and beyond to ensure residents feel comfortable and supported; the facilities are clean, modern, and well-maintained.
  • pro The team at Memorial Medical is skilled, responsive, and compassionate, with standout social worker Dana Sorick.
  • pro The rehabilitation department is highly regarded, with praise for the physical therapy team and their effectiveness.
  • pro The care provided by nurses and aides is excellent and supportive for patients and their families.
  • pro The care was excellent, with attentive nurse managers and rehab staff, and the facility is recommended for both short and long-term stays.

Cons

  • pro The reviewer alleges abuse and neglect of several residents and says the nursing staff is very unprofessional.
  • pro The facility is described as dirty, with items stolen, cold food, residents not getting showers or medications, and clothes not returned after washing.
  • pro Hygiene is reportedly poor and CNAs are accused of not grooming residents; diabetic residents allegedly receive no snacks.
  • pro A family member says his father received illegal substances from staff and that the care is unacceptable and abusive.
  • pro The rehab unit is said to have deteriorated under a new administrator, with claims that staff care more about profit than residents.
  • pro CNAs are described as lazy, with call lights ignored, frequent staff turnover, and insufficient help; nurses are said to be slow or unresponsive.
  • pro The facility is warned against or labeled the worst place to care for a loved one, with advisories to avoid it.
  • pro There is an incident where a nurse allegedly cut a tubing from a wound vac, leading to infection.

Review

Memorial Medical Nursing and Rehabilitation Center seems to be a place where many residents and families carry with them a strong impression of warmth and genuine care. Across a wide range of comments, the staff are repeatedly described as kind, attentive, and deeply committed to the well-being of both residents and their families. One reviewer highlights Liz Herrera, calling her "so sweet and truly cares about her patients and their family," capturing the sentiment that individual caregivers can make a lasting difference. Others echo this sentiment with praise for a staff that goes "above and beyond" and consistently demonstrates a willingness to help and to listen.

Several reviews emphasize the overall quality and cohesion of the team. Phrases like "an excellent team" and "nursing care to administration office directors" suggest a breadth of roles that residents and families interact with, all contributing to a welcoming environment. Reviewers repeatedly mention that the facility feels clean, modern, and well-maintained, with amenities intended to keep residents engaged. The impression is that the culture at Memorial Medical leans toward creating a home-like atmosphere where people feel cared for not just as patients, but as individuals with families and personal histories.

Within that overarching positive frame, a number of specific staff members and departments are singled out for particular praise. The activity program, led by Christy, is often noted as a standout, with references to the range and quality of activities and the positive impact on residents' daily lives. The rehabilitation and therapy teams receive high marks for effectiveness and responsiveness; one reviewer credits Natalie and Micheal in the rehab department for making a significant difference in a patient's healing process. A positive, long-term example is the social worker Dana Sorick, praised for experience, encouragement, and the ability to navigate discharge planning with empathy and pragmatism. These details help paint a picture of a facility where teamwork and specialized roles come together to support recovery and ongoing care.

Yet the reviews are not uniformly glowing. A cluster of serious concerns appears, outlining experiences of abuse, neglect, and substandard conditions. One entry, dated 7-8-25, alleges abuse and neglect of several residents, listing a cascade of failures from unprofessional nursing care and dirty facilities to stolen belongings, poor hygiene, delayed or missing medications, and inadequate personal care such as showers and clothing returns. The account also mentions lack of snacks for diabetics and troubling claims about bed-wetting and untended sheets, painting a troubling image of a facility that may be struggling with oversight and day-to-day operations. The reviewer makes an explicit call for action, suggesting the facility should be shut down.

Another deeply troubling post concerns a specific family's experience with hospice care within the center. A son, Justin Allen Wilmurth, describes his father James Wilmurth as being on hospice with Good Shepherd Hospice Care and residing at Memorial Medical. He recounts a frightening sequence where police were called for his father's suicidal state, and later alleges that the patient became influenced by multiple illegal substances while under the facility's care. The son claims the staff supplied or permitted the substances and states the facility refused to cooperate with his inquiries, characterizing the care as unacceptable and abusive. This narrative underscores a fear that the facility's care may have serious safety and oversight gaps in certain circumstances and highlights a fractured trust between the family and the administration.

There are also reviews that reflect a more mixed or transitional experience. Some patients and families describe dramatic improvements over time, noting declines or changes in leadership and administration that initially created concerns about focus on profit versus resident welfare, but eventually yielded improvements in care or governance. One reviewer notes that rehab was excellent in the past, but that the building's condition and the administrator's shift in emphasis led to disappointment, hinting at a broader tension between renovation, leadership, and sustained quality. Others share that new administrators have brought an open-door policy and renewed visibility, suggesting that leadership changes can influence perceptions of care and accountability.

A consistent thread through many comments is the tension between personal, hands-on warmth from staff and broader organizational challenges. Several reviews emphasize the everyday importance of bedside care - how promptly call lights are answered, how often CNAs and nurses are present, and how consistently hygiene and housekeeping are managed. Some reviewers praise the dedication of individual caregivers, while others describe systemic issues like staffing levels, turnover, and response times that affected the experience of care. The contrast between the two realities - exceptional acts of kindness and competence by some staff, and significant operational concerns raised by others - creates a complex portrait of Memorial Medical that reflects both the human capacity for care and the organizational strains that can accompany a busy, multifaceted facility.

Taken together, the collection of reviews presents Memorial Medical Nursing and Rehabilitation Center as a place of strong human connection and notable professional commitment on many days, offset by serious concerns raised by others who experienced distressing situations, safety worries, and questions about governance and responsiveness. The facility shines when it comes to compassionate individuals like Liz Herrera, Christy, Natalie, Micheal, and Dana Sorick, whose roles and interactions leave lasting, positieve impressions on families. At the same time, multiple entries call for heightened attention to safety, hygiene, medication management, and timely response to patient needs, highlighting the ongoing imperative for transparent oversight, consistent staffing, and a culture that places residents' dignity and safety at the forefront. In the end, Memorial Medical appears to be a place where care is possible at a high level, but where the lived experience can swing between very good and deeply concerning, depending on individual staff, leadership, and day-to-day operations.

Features

Housing

  • 135 resident community capacity 135 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • San Antonio International (7 miles away) San Antonio International (7 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Memorial Medical Nursing Center in San Antonio, TX is a highly amenitized assisted living community that offers a comfortable and convenient living environment for seniors. The facility provides a range of amenities to enhance the overall quality of life for its residents.

Residents can enjoy visiting the on-site beauty salon to maintain their personal appearance. They can also relax and unwind with access to cable or satellite TV in their private rooms. For transportation needs, the community offers both community-operated transportation as well as transportation arrangements for non-medical purposes.

The Memorial Medical Nursing Center features a computer center with internet access, allowing residents to stay connected with loved ones and engage in online activities. A small library is available for those who enjoy reading and expanding their knowledge. Moreover, there is a gaming room where residents can gather and have friendly competitions.

Seniors have the opportunity to spend time outdoors in the community's garden or utilize the outdoor spaces provided. Housekeeping services are offered to keep living areas clean and tidy. Each resident has their own private bathroom and Wi-Fi/high-speed internet is accessible throughout the facility.

Meals are served restaurant-style in the dining room, offering nutritious options that cater to special dietary restrictions such as those related to diabetes. Meal preparation and service are included, ensuring that residents receive proper nutrition.

To support physical wellbeing, residents have access to a fitness room equipped with exercise equipment. The wellness center provides additional resources to promote overall health. Additionally, there is a mental wellness program in place to address emotional and psychological needs.

Care services at Memorial Medical Nursing Center include 24-hour call system availability for immediate assistance, as well as 24-hour supervision for peace of mind. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure residents take their medications properly.

The community organizes various activities throughout each day including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Residents can enjoy concierge services to help with any special requests or arrangements.

In terms of the surrounding area, there are several cafes, parks, pharmacies, physicians, restaurants, places of worship, and hospitals in close proximity to the community. This makes it convenient for residents to access amenities and services outside of the facility.

Overall, the Memorial Medical Nursing Center provides a comprehensive and comfortable living experience for seniors, with an array of amenities and care services designed to enhance their wellbeing.

Nearby Places of Interest

Pharmacies

  • Walgreens (0.1 miles)
  • CVS Pharmacy (1.3 miles)
  • CVS Pharmacy (1.3 miles)
  • Walgreens (1.8 miles)
  • H-E-B Pharmacy (2.4 miles)
  • Walgreens (2.5 miles)
  • CVS Pharmacy (2.6 miles)

Restaurants

  • Essence (0.3 miles)
  • Elsewhere Garden Bar & Kitchen (1.1 miles)
  • La Panaderia (1.1 miles)
  • Mi Tierra Cafe (1.1 miles)
  • The Esquire Tavern (1.2 miles)
  • Iron Cactus Mexican Restaurant and Margarita Bar (1.2 miles)
  • Rainforest Cafe (1.3 miles)

Cafes

  • Starbucks (0.5 miles)
  • Starbucks (1.1 miles)
  • Habibi Cafe (3.2 miles)
  • Starbucks (4 miles)
  • Theory Coffee Company (5.8 miles)
  • Starbucks (5.8 miles)

Places of Worship

  • Temple Beth-El (0.5 miles)
  • St Ann's Catholic Church (1.1 miles)
  • Primera Iglesia Bautista Mexicana-San Antonio (3.2 miles)
  • Mission Concepcion (3.5 miles)
  • Second Baptist Church (4 miles)
  • Mission San Jose (5.6 miles)

Physicians

  • SAGA - San Antonio Gastroenterology Associates, P.A. (0.5 miles)
  • San Antonio Eye Center (0.7 miles)
  • UHS Pharmacy (0.8 miles)
  • San Saba Medical Building (1 miles)
  • John A Campagna (1.2 miles)
  • Summit Children's Clinic (1.2 miles)
  • Kidney Treatment Center-East (3.4 miles)

Transportation

  • Exit 567/Fredericksburg Rd/E (1.3 miles)
  • Terminal A (6 miles)
  • Rental Car Center (6.1 miles)

Parks

  • Woodlawn Lake Park (2 miles)

Hospitals

  • University Health System (3.7 miles)
  • Texsan Heart Hospital (4.5 miles)
  • US Army (4.8 miles)
  • San Antonio Military Medical Center-SAMMC (5.1 miles)

Theaters

  • Alamo Drafthouse Park North (5.4 miles)

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