Memorial Medical Nursing Home in San Antonio, TX

Pros

• The staff is amazing, genuinely caring for residents and their families.
• The rehab and nursing teams are excellent, attentive, and dedicated to recovery.
• The facility is clean, modern, and welcoming, with engaging activities for residents.
• The social worker Dana Sorick is a standout, supportive, and skilled at helping families through discharge.
• Wound care nurses and nursing staff are knowledgeable and make residents feel at home.
• Memorial Medical is praised for compassionate, patient-centered care and dedicated administration.

Cons

• Abuse and neglect of residents are reported, with the nursing staff described as unprofessional and the facility as dirty.
• Residents are said to have gone without showers and medications, and belongings were not returned after washing.
• CNAs and nurses are described as rude or lazy, with frequent staff turnover and medications often late.
• Call lights are ignored and residents wait long for help; phones are sometimes not answered due to understaffing.
• Wound-care missteps led to infections, including a tubing mishap that required ER care.
• Infection-control concerns are raised, with staff not wearing gloves around contagious patients.
• The environment is described as dirty and stinky, with cockroaches and poor sanitation.
• Management is criticized for prioritizing profit over patient care and for allegedly responding mainly to five-star reviews.

Review

Memorial Medical Nursing Home in San Antonio is best suited for families prioritizing robust rehabilitation and long-term skilled care delivered by a genuinely caring staff. The strongest draws are the therapy teams and nurses who are repeatedly praised for attentiveness, warmth, and going the extra mile for residents and families. Those seeking a facility that keeps residents engaged through activities and a close-knit care culture will find real value here. It is not the newest or fanciest campus, and outcomes hinge on day-to-day leadership and staffing momentum, making a direct, ongoing advocate at the bedside essential for a favorable experience.

However, potential residents should consider alternatives if cleanliness standards, consistent response times, or a proven safety record are non-negotiable. Reviews describe instances of severe neglect and abuse, unsanitary conditions, call lights ignored, and medication administration problems. There are multiple accounts of unresponsive staff, high turnover, and even alarming allegations about staff behavior. Families with serious medical fragility, dementia, or complex needs may want to compare facilities with stronger documented safety culture, steadier management, and clearer accountability structures before committing.

On the bright side, Memorial Medical's staff is repeatedly praised as compassionate, patient, and skilled. Nursing and rehab teams are highlighted for effective wound care, measurable therapy progress, and staff who build trust with residents. Activity programming led by Christy is frequently cited as a lifeline, providing meaningful engagement. Several reviewers note improvements under an engaged administrator and the presence of a capable social worker, Dana Sorick, who helped navigate discharge and red tape. Cleanliness and modern touches appear in some wings, and the facility earns repeat praise for its core care - nursing oversight, rehab potential, and the sense of being cared for like family.

Yet the downside is significant in many accounts. Reports range from persistent staffing gaps and rude or inattentive CNAs to delays in medications and slow nurse response times. Some families describe rooms, hallways, and common areas that feel dirty, with complaints about hygiene and maintenance. The most troubling notes involve alleged abuse or unsafe practices, with families reporting patient neglect, shower failures, medication mismanagement, and infections that required ER or ICU care. Communication breakdowns - phone lines that ring unanswered, opaque discharge processes, and front-desk rudeness - add to a sense of instability. These patterns are not isolated; they recur in multiple testimonials over time.

Pros offset cons only when care teams maintain accountability and residents experience steady, proactive oversight. When therapy and wound care are consistently delivered by dedicated nurses like Mari and therapists such as Natalie and Jessica, outcomes improve and families feel heard. Activity programming by Christy remains a strong anchor, and a responsive discharge process helps restore confidence. Positive experiences often hinge on engaged leadership and clear communication from social workers and discharge planners. In other words, Memorial Medical can be a strong fit for rehab-focused care, provided management commits to reliable staffing, rigorous infection control, and transparent, responsive service.

For families weighing Memorial Medical, the practical approach is to pin down rehab goals, insist on accountable staffing, and test-drive the environment with a few visits before committing. If those conditions cannot be met or if consistent cleanliness, timely responses, and risk-managed care are non-negotiable, alternatives should be pursued. Others may choose to proceed with a plan that pairs Memorial Medical's strong rehab team with ongoing oversight from family members or a trusted advocate, ready to intervene when concerns arise. The decision should hinge on clarity about daily care routines, supervision, and a concrete strategy to safeguard dignity and health.

This particular area of San Antonio, Texas is a convenient and bustling urban hub that offers a variety of amenities within close proximity. With multiple pharmacies, restaurants, cafes, places of worship, physicians, transportation options, parks, hospitals, and even a theater all nearby, residents have easy access to essential services and entertainment options. The presence of reputable medical facilities like University Health System and Texsan Heart Hospital ensures quality healthcare for seniors. Additionally, the abundance of dining options ranging from local eateries like Mi Tierra Cafe to popular chains like Starbucks provides plenty of choices for dining out. Overall, this diverse neighborhood presents a vibrant and accessible living environment for seniors looking to enjoy city life in San Antonio.

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.8 miles)
• H-E-B Pharmacy (2.4 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.6 miles)

Restaurants

• Essence (0.3 miles)
• Elsewhere Garden Bar & Kitchen (1.1 miles)
• La Panaderia (1.1 miles)
• Mi Tierra Cafe (1.1 miles)
• The Esquire Tavern (1.2 miles)
• Iron Cactus Mexican Restaurant and Margarita Bar (1.2 miles)
• Rainforest Cafe (1.3 miles)

Cafes

• Starbucks (0.5 miles)
• Starbucks (1.1 miles)
• Habibi Cafe (3.2 miles)
• Starbucks (4 miles)
• Theory Coffee Company (5.8 miles)
• Starbucks (5.8 miles)

Places of Worship

• Temple Beth-El (0.5 miles)
• St Ann's Catholic Church (1.1 miles)
• Primera Iglesia Bautista Mexicana-San Antonio (3.2 miles)
• Mission Concepcion (3.5 miles)
• Second Baptist Church (4 miles)
• Mission San Jose (5.6 miles)

Physicians

• SAGA - San Antonio Gastroenterology Associates, P.A. (0.5 miles)
• San Antonio Eye Center (0.7 miles)
• UHS Pharmacy (0.8 miles)
• San Saba Medical Building (1 miles)
• John A Campagna (1.2 miles)
• Summit Children's Clinic (1.2 miles)
• Kidney Treatment Center-East (3.4 miles)

Transportation

• Exit 567/Fredericksburg Rd/E (1.3 miles)
• Terminal A (6 miles)
• Rental Car Center (6.1 miles)

Parks

• Woodlawn Lake Park (2 miles)

Hospitals

• University Health System (3.7 miles)
• Texsan Heart Hospital (4.5 miles)
• US Army (4.8 miles)
• San Antonio Military Medical Center-SAMMC (5.1 miles)

Theaters

• Alamo Drafthouse Park North (5.4 miles)