Overall Review of Retama Manor North
caveat
4 reviews mention this
Phone and updates are inconsistent
Families report they struggle to reach the right people by phone and often do not get updates.
Several reviewers say calls go unanswered or are hard to route to the correct person, with promises to call back that do not happen. A few families also describe being unable to get timely information about a loved one’s condition. One reviewer mentions improvements after hiring someone to handle phone calls, but still questions day-to-day responsiveness.
common
6 reviews mention this
Activities and bingo stand out
Residents describe an active schedule with organized activities and recurring bingo.
Reviews repeatedly mention an activities team that plans and runs events, including evening activities. Residents and visitors also describe specific programming such as bingo several times a week. Volunteers and family members describe residents as engaged and participating, and one review credits an activities director with organizing visits and activities.
common
5 reviews mention this
Food is sometimes a bright spot
Dining gets mixed feedback, but multiple residents and families say the meals are enjoyable.
Some reviews say they like the food or that their loved one enjoyed the meals served. Others describe cafeteria food as good and mention food improving after kitchen changes. On the negative side, at least one reviewer says a loved one complained about the food, alongside concerns about overall care.
common
4 reviews mention this
Therapy and rehab help residents
Residents describe therapy and rehab support that helps them work toward better function.
Multiple reviews mention rehab and therapy as part of the care experience, including therapy tailored to individual needs. Residents describe enjoying therapy and being pushed to do their best. Families and a reviewer who saw the program during a clinical rotation also highlight physical therapists and therapy services as a positive part of the stay.
caveat
5 reviews mention this
Cleanliness is praised and criticized
Reviews are split on cleanliness, with some praising fresh, clean conditions and others reporting serious odor or dirt.
Some reviewers describe the building smelling clean and fresh and say the facility is clean. Others report negative conditions such as dirty spaces and unpleasant odors. There are also comments about ongoing cleanliness concerns, while separate reviews suggest the environment has improved after changes to the facility.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Skilled Nursing Facility
San Antonio International (6 miles away)
Extensive amenities and 24/7 care.
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