Huebner Creek Place Health and Rehabilitation Center in San Antonio, TX

Pros

• The staff across departments makes the resident very happy.
• Jennifer Cervantes is consistently helpful and reliable.
• Jennifer Cervantes goes above and beyond to assist residents and families.
• Angelica, the housekeeping supervisor, works very hard and is very nice, going above and beyond when cleaning rooms.
• The facility is beautiful, clean, and well maintained with accommodating staff.
• The nursing staff are wonderful, caring, and dedicated to residents.
• The dietary staff are kind and attentive, contributing to residents' well-being.
• The front office staff are professional and courteous, with Rosemary standing out as exemplary.
• The therapy teams are knowledgeable and approachable, helping residents prepare to return home.
• The administrator is great, and the overall staff are friendly and caring.
• The laundry department, especially Jennifer, provides prompt help and goes above and beyond.
• The facility is highly recommended by families for the kindness and care shown to residents.

Cons

• Jessica frequently fails to complete her assigned duties, leaving rooms uncleaned.
• Her attitude is often unprofessional.
• She is routinely seen walking through the building instead of cleaning, often chatting or texting and ignoring residents' needs.
• When questioned about her duties, she offers no clear answer or claims she's too busy due to others' demands.
• Every time someone asks to speak with a supervisor, she claims to be one, but they know she is not.
• The facility has serious staffing and management issues, creating unsafe conditions for residents and overwhelming staff.
• Management does not support staff or address problems raised by them.
• Mandatory training had to be completed "on the clock" with no real time provided to do so, and accommodations were denied.

Review

Huebner Creek Place Health and Rehabilitation Center is best suited for families seeking a warm, rehab-forward environment where the primary value is skilled therapy, personal attention from front-line staff, and a social, home-like atmosphere. When therapy and daily activities are well-staffed, residents often show real progress in mobility, strength, and independence, with meals and housekeeping contributing to a sense of normalcy and comfort. Families repeatedly note that the facility feels clean, safe, and inviting, and that the care team - especially the CNAs and therapy staff - can deliver meaningful results when workloads allow them to focus. This center works best for short-term rehab stays and for those who prioritize approachable staff, reliable daily routines, and a nurturing environment over a reservoir of specialized memory-care services or highly structured oversight.

Those weighing alternatives should pay particular attention to concerns around staffing stability and administrative responsiveness. A consistent thread in the reviews is the risk of chronic understaffing, with several accounts describing delayed care, long wait times for basic needs, and safety issues when assistance is slow to arrive. Families should also consider how well management communicates and follows through on concerns, as some reviews allege retaliation or inadequate responses to safety issues and policy changes. Personal items and jewelry occasionally surface as a risk in rooms, underscoring the importance of clear accountability and strong supervision. If reliable, attentive supervision and predictable operations are non-negotiable, exploring other options may be wise.

On the positive side, the pros are tangible and recurring. The facility earns high marks for compassionate, hardworking staff who routinely go above and beyond when theirs is a manageable caseload. Individual team members - Jennifer Cervantes in laundry, the dietary crew led by Sandra Valire and Dominique, and housekeeping leaders like Angelica - consistently receive praise for attentiveness, kindness, and going the extra mile. Families highlight front-office staff and social workers who make arrangements, coordinate with families, and help residents feel seen. The rehab and therapy teams are frequently described as knowledgeable and motivating, with residents returning home stronger and more capable. A clean, well-maintained environment and a calendar of activities also help residents stay engaged and cheerful.

Despite the strong points, the main drawbacks cannot be ignored. Understaffing and management tensions surface repeatedly, sometimes casting a shadow over otherwise good care. Instances cited range from delayed personal care to unsafe or unsanitary practices when maintenance or supervision?? falls short, and there are firsthand accounts of poor leadership communication. A few reviews mention negative interactions with leadership and inconsistent response to problems, which can erode trust for families contemplating a longer stay. Theft concerns and turnover in administration add another layer of caution, suggesting that a prospective resident or their family should probe for stability, incident-resolution practices, and a current, clearly communicated plan for addressing recurring issues.

The practical takeaway is clear: Huebner Creek can deliver excellent care and transformative rehab when staffing is sufficient and leadership is responsive. For families prioritizing a lively rehab environment, strong day-to-day kindness, and reliable dietary and housekeeping support, this community offers compelling value. However, for those whose top priorities include ironclad staffing ratios, airtight safety protocols, and consistently proactive management, it is essential to verify current staffing levels, review recent administrative changes, and request candid scenarios about how concerns are handled on a day-to-day basis. A careful, in-person tour that observes shift changes, talks directly with the DON and with front-line staff, and speaks to multiple families currently navigating care will reveal whether Huebner Creek's positives align with the specific needs of a loved one. In the end, the facility is a strong choice for rehab-focused care and a warm, social milieu, with clear caveats that should drive the final decision.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (3 miles)
• B D Rx (3 miles)
• CVS Pharmacy (3.1 miles)

Physicians

• Consultants in Pain Management (1 miles)
• Gastroenterology Consultants of San Antonio (1.1 miles)
• Medical Center Ophthalmology Associates (1.1 miles)
• Aurora Clinic (1.3 miles)
• Jefferson Family Practice (1.5 miles)
• Physicians Plaza II (1.8 miles)
• Retina Associates of South Texas, P.A. (1.8 miles)

Hospitals

• Foundation Surgical Hospital Of San Antonio (1.4 miles)
• Audie L. Murphy Memorial VA Hospital (1.6 miles)
• Audie L Murphy Memorial Veterans Hospital (1.7 miles)
• University Hospital Sky Tower (1.8 miles)
• University Hospital (1.8 miles)
• St Luke's Baptist Hospital (1.9 miles)
• Methodist Hospital (2.1 miles)

Restaurants

• Alamo Biscuit Company & Panaderia (1.5 miles)
• Hacienda Vallarta (1.5 miles)
• The Bend (1.5 miles)
• Syrian Kitchen (1.8 miles)
• The Magnolia Pancake Haus (2.1 miles)
• McDonald's (2.2 miles)
• Bahama Buck's (2.2 miles)

Parks

• Medical Center Volleyball Courts (1.8 miles)

Theaters

• Cinemark San Antonio 16 (2 miles)
• Regal Huebner Oaks & RPX (2.8 miles)

Cafes

• Starbucks (3.1 miles)

Places of Worship

• Masjed Beit El Magdes (4.3 miles)