Sorrento

Pros

• The PT/OT services received by the aunt were excellent.
• The staff and facility impressed the individual while their loved one was staying there.
• The rehab staff at Sorrento were helpful and caring, providing a good experience for the individual's mother.
• The facility had a clean environment and good staff members.
• The therapy staff went out of their way to ensure the individual's grandmother had a pleasant stay and met her walking goals.
• The therapy received by the individual's wife was excellent.

Cons

• The care and skilled nursing services were non-existent.
• The social worker was unavailable and the patient wasn't officially admitted for over a week.
• Call buttons were ignored for hours.
• The patient wasn't taught how to care for her colostomy appliance.
• Transportation did not arrive on time for an offsite doctor's appointment.
• Acute care issues were not addressed before discharge.
• The bathroom in the private room was only cleaned once during the stay.
• The beds were hard and uncomfortable with thin mattresses.
• Dietary needs were not met, leading to high blood sugar levels in a diabetic patient.
• Housekeeping did not clean the bathroom regularly.
• Administrators did not follow up as promised.
• Issues with obtaining necessary medical equipment after discharge.
• Lack of responsiveness from AeroCare and Sorrento's administration in resolving issues related to medical equipment and diagnoses codes.
• Inadequate training and professionalism among night shift nurses and staff members.
• Long wait times for response to call button requests, averaging 45 minutes to 90 minutes.
• Lack of accountability from nursing staff and leadership when addressing concerns about unprofessional behavior from a specific nurse.

Review

Sorrento Rehab and Nursing Center has received both positive and negative reviews from individuals who have experienced their services firsthand. While some praised the facility for its beautiful amenities, attentive staff, and excellent therapy services, others expressed dissatisfaction with the level of care provided.

One reviewer mentioned that their aunt received excellent physical therapy and occupational therapy services during her two-week stay at Sorrento following surgery. However, they highlighted several areas where the facility fell short. They claimed that there was a lack of care and skilled nursing, as well as a staffing shortage. Their aunt was reportedly left alone in her room for four hours upon arrival, call buttons were ignored for prolonged periods of time, and she was not adequately prepared to care for herself at home after discharge. Furthermore, the reviewer noted that although her aunt had a private room and bathroom, the bathroom was only cleaned once during her stay.

Another reviewer shared a similar experience regarding poor response times to call buttons. They expressed frustration at waiting for three hours before a nurse attended to them, emphasizing that common courtesy and professionalism should be upheld at all times when dealing with patients' loved ones. Additionally, they criticized the receptionist for not being trained to properly transfer calls.

In contrast to these negative experiences, one individual had positive feedback about their mother's stay at Sorrento when she stayed under Medicare coverage. They commended the rehab services provided by the staff who worked diligently with their mother during her stay. The cleanliness of the facility and good quality of food were also highlighted.

On the other hand, another reviewer who identified themselves as a current resident raised concerns about various aspects of Sorrento's services. They complained about uncomfortable beds and inadequate dietary accommodations despite assurances from staff members prior to admission. This led to high blood sugar levels requiring insulin treatment. The reviewer further mentioned uncleaned bathrooms, unfulfilled promises from administrators who failed to follow up on patient concerns or visits, delays in answering call buttons, and consistently cold meals.

An additional reviewer mentioned that their loved one had a positive experience during their three-week stay at Sorrento. They praised the staff's dedication, excellent therapy services, and the facility's cleanliness.

Another individual criticized the night shift staff and the administration's response to their concerns. They claimed that some night nurses were unprofessional and lacked proper training, while the administration refused to acknowledge or address their complaints. The reviewer expressed a lack of trust in Sorrento due to questionable nursing staff behavior and inadequate leadership.

Finally, one reviewer shared their positive experience with Sorrento, particularly commending the facility's cleanliness and helpfulness of the staff during their mother's stay. They urged readers to consider their positive encounter when making decisions about selecting a rehabilitation center.

In summary, reviews of Sorrento Rehab and Nursing Center are mixed, with some individuals praising its beautiful facilities, attentive staff, and effective therapy services. However, others express dissatisfaction with various aspects such as delayed response times to call buttons, inadequate care and nursing services, uncleaned rooms or bathrooms, inconsistent adherence to dietary needs, and questionable professionalism from some staff members. It is important for potential residents or families considering Sorrento as an option to carefully consider both positive and negative experiences shared by past individuals who used this facility.

This part of San Antonio, Texas is located in the Medical Center area, known for its excellent healthcare facilities including Physicians Consultants in Pain Management, Gastroenterology Consultants, and University Hospital. With pharmacies like CVS and Walgreens conveniently nearby, accessing medications and healthcare supplies is easy. The neighborhood also offers a variety of dining options such as Alamo Biscuit Company & Panaderia and Pasha Mediterranean Grill. For entertainment, there are theaters like Cinemark San Antonio 16 and Regal Huebner Oaks & RPX within a short distance. Overall, this area provides a peaceful living environment with convenient access to medical care, amenities like parks and restaurants, making it an ideal location for seniors looking for a comfortable lifestyle.

Physicians

• Consultants in Pain Management (0.2 miles)
• Gastroenterology Consultants of San Antonio (0.6 miles)
• Physicians Plaza II (0.8 miles)
• 2040 Building (0.9 miles)
• Methodist Cardiology Clinic of San Antonio-Transitional Clinic (1 miles)
• Aurora Clinic (1.2 miles)
• Medical Center Ophthalmology Associates (1.3 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (1 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (3 miles)

Hospitals

• Audie L. Murphy Memorial VA Hospital (0.6 miles)
• Audie L Murphy Memorial Veterans Hospital (0.6 miles)
• University Hospital Sky Tower (0.8 miles)
• University Hospital (0.8 miles)
• St Luke's Baptist Hospital (0.9 miles)
• Methodist Hospital (1.1 miles)
• Foundation Surgical Hospital Of San Antonio (1.3 miles)

Parks

• Medical Center Volleyball Courts (0.9 miles)

Restaurants

• Alamo Biscuit Company & Panaderia (1.5 miles)
• Syrian Kitchen (1.6 miles)
• McDonald's (1.8 miles)
• Whataburger (1.8 miles)
• Pasha Mediterranean Grill (2 miles)
• The Magnolia Pancake Haus (2 miles)
• Mama Margies Mexican Restaurant (2.1 miles)

Theaters

• Cinemark San Antonio 16 (1.5 miles)
• Regal Huebner Oaks & RPX (2.7 miles)

Cafes

• Starbucks (2.1 miles)

Places of Worship

• Primera Iglesia Bautista Mexicana-San Antonio (4.2 miles)
• St George Episcopal School (4.2 miles)
• Masjed Beit El Magdes (4.6 miles)