Northgate Health And Rehabilitation Center

Pros

• The staff at Northgate Health and Rehab Center is consistently described as friendly and attentive, providing excellent support to residents and their families.
• Many visitors appreciate the cleanliness of the facility during their visits, noting that the environment appears well-maintained and pleasant.
• Residents have reported positive experiences with physical therapy, seeing significant improvements in their mobility and overall health thanks to the dedicated care from the therapists.
• Family members express gratitude for the compassionate treatment their loved ones receive from management and staff, highlighting a sense of kindness and support throughout the facility.
• Some reviews mention efficient communication with staff when scheduling visits, suggesting a responsive approach to family needs.

Cons

• Some staff at Northgate Health and Rehab Center provide neglectful care, leading to severe health complications for residents.
• The facility is poorly maintained, with old buildings and disgusting restrooms that harbor mold.
• There are not enough CNAs available to provide adequate care for all residents, resulting in insufficient attention.
• Neglect and lack of hygiene are rampant, with reports of staff using name-calling toward patients.
• Residents only receive proper attention when family members visit, indicating a lack of consistent care from the staff.
• The facility appears to prioritize appearances over actual patient care, vanishing during inspections and failing to cover patient needs adequately.
• There have been instances of incidents not being reported or addressed appropriately by nursing staff.
• Family members express dissatisfaction with their loved ones receiving minimal therapy and being confined unnecessarily to wheelchairs without justification.

Review

The experiences shared by families regarding Northgate Health and Rehabilitation Center in San Antonio reveal a wide spectrum of care provided by the facility, resulting in divided opinions. On one hand, some family members laud the staff's attentiveness and kindness, while others express deep concern over neglect and inadequate patient care.

One review highlights the stark contrast of experiences between caregivers at Northgate. A family member praised the facility for its rapid response to their inquiries and noted how clean and welcoming the environment appeared during visits. They reported that every nurse was attentive and helpful, ensuring that their relative received proper support throughout their stay. The praise extended to the kitchen staff as well, with meals described as warm and attractively presented. However, some family members cautioned against complacency, noting undercurrents of dissatisfaction among those who had experienced unresponsiveness or a lack of adequate staffing.

Conversely, several reviews painted a troubling picture of neglect within the same walls. One account detailed horrifying conditions, citing poor hygiene standards with mold present in restrooms and insufficient staffing levels leading to neglectful situations—specifically noting an incident where timely assistance was not provided to prevent severe health complications such as sepsis. This aspect cannot be overlooked when considering the overall effectiveness of care within Northgate; these families felt genuinely alarmed about patient safety.

Moreover, concerns about staffing numbers were echoed repeatedly across various testimonials. One reviewer mentioned that despite friendly interactions with staff members, it was evident there weren’t enough Certified Nursing Assistants (CNAs) available to provide effective care for over 100 patients in residence—a situation that raised alarms about possible compromises in individual attention for each resident. This lack of manpower positioned residents without necessary aid during critical times.

In sharp contrast to negative experiences are those expressing satisfaction concerning therapy services offered at Northgate. Family members observed noteworthy improvements with residents recovering from debilitating conditions through physical therapy programs implemented effectively upon admission. While one reviewer recounted their father gradually gaining mobility and relief from pain thanks to dedicated nursing staff and therapists' joint efforts, many also lamented missed opportunities for therapy sessions amid conflicting accounts from other relatives who felt their loved ones were deprived of essential treatments altogether.

Still more alarming reports indicated instances where residents appeared neglected or were left unassisted for extended periods unless family members happened to visit—raising questions about ongoing monitoring practices within the facility after hours. Tales of residents being force-fed rather than supported in independent feeding habits further spotlighted inconsistencies in patient dignity associated with caregiving practices.

In conclusion, it's clear that Northgate Health and Rehabilitation Center has provoked a mixed bag of sentiments among families entrusting them with their loved ones’ care. Loudly contrasting descriptions highlight an urgent need for consistent quality assurance measures—ensuring all caregivers are equipped adequately both in resources like CNAs while also fostering ongoing training that emphasizes compassionate patient-centered approaches across shifts regardless of family visitation status.

This area of San Antonio, Texas, is a well-developed and convenient neighborhood with a variety of amenities nearby. There are multiple pharmacies within a short distance, making it easy for seniors to access their medications. Additionally, there are several reputable physicians' offices and hospitals in the vicinity, ensuring quality healthcare services are readily available. The diverse selection of restaurants offers dining options for all tastes, and there are recreational opportunities at nearby parks and theaters. With cafes like Starbucks for coffee lovers and places of worship within a reasonable distance, this area provides a comfortable and accessible environment for senior living.

Pharmacies

• CVS Pharmacy (0.4 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.4 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2.9 miles)
• B D Rx (3.1 miles)
• CVS Pharmacy (3.1 miles)

Physicians

• Consultants in Pain Management (0.7 miles)
• Gastroenterology Consultants of San Antonio (0.9 miles)
• Medical Center Ophthalmology Associates (1.1 miles)
• Aurora Clinic (1.2 miles)
• Jefferson Family Practice (1.5 miles)
• Physicians Plaza II (1.5 miles)
• 2040 Building (1.5 miles)

Hospitals

• Foundation Surgical Hospital Of San Antonio (1.3 miles)
• Audie L. Murphy Memorial VA Hospital (1.3 miles)
• Audie L Murphy Memorial Veterans Hospital (1.4 miles)
• University Hospital Sky Tower (1.5 miles)
• University Hospital (1.5 miles)
• St Luke's Baptist Hospital (1.6 miles)
• Methodist Hospital (1.8 miles)

Restaurants

• Alamo Biscuit Company & Panaderia (1.4 miles)
• Syrian Kitchen (1.7 miles)
• Hacienda Vallarta (1.7 miles)
• The Bend (1.8 miles)
• McDonald's (2 miles)
• The Magnolia Pancake Haus (2.1 miles)
• Ojos Locos Sports Cantina (2.3 miles)

Parks

• Medical Center Volleyball Courts (1.6 miles)

Theaters

• Cinemark San Antonio 16 (1.8 miles)
• Regal Huebner Oaks & RPX (2.7 miles)

Cafes

• Starbucks (2.9 miles)

Places of Worship

• Masjed Beit El Magdes (4.3 miles)
• Primera Iglesia Bautista Mexicana-San Antonio (4.8 miles)
• St George Episcopal School (4.9 miles)