Northgate Health And Rehabilitation Center in San Antonio, TX
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5757 North Knoll, San Antonio, TX 78240
For more information about senior living options: (844) 490-3973
The admission process at Northgate was warm and inviting and provided detailed information about what to expect for loved ones. The nurses and staff go above and beyond each day to provide the utmost care, well-being, and respect for the patients. Northgate's medical nurses team responded promptly to the mother's medical needs requiring special attention at the Methodist Hospital LICU. The medical team at Northgate provided quick emergency transport in response to signs of a pulmonary embolism. Visiting Mom found the facility very clean and looked very happy; staff were praised for their good work. The facility is consistently clean and residents appear well cared for and in good spirits. New leadership is attentive to patients' needs and provides great quality of care and support. Therapy staff, including Roy the therapy director, are top-notch and make therapy enjoyable. Northgate is a rehab and long-term care facility with a skilled unit, and the small size allows more personal care.
The facility is described as neglectful and unsanitary, with urine on the floor and strong odors in the halls. There are reports of theft of belongings, including a BiPAP machine, and belongings being discarded. There were not enough CNAs for the number of residents, leading to delayed care and poor attention to needs. Residents wandered the halls unsupervised, and one patient even escaped. Nurses are described as lazy and not checking on patients or providing proper wound care and medications. Therapy and rehabilitation services were sometimes withheld or not provided as promised. The administration is accused of prioritizing profits over patient care and of poor communication; some call the place "hell" and say it should be shut down. Family members report not being notified promptly about a loved one's death or hospitalization.Northgate Health and Rehabilitation Center in San Antonio is best suited for families seeking a skilled-nursing rehab environment where strong clinical care can lead to real mobility and recovery gains, and where intimate, smaller-community dynamics can support close oversight from loved ones. The facility operates with a skilled unit that emphasizes physical therapy, respiratory care, and speech therapy, often producing meaningful improvements in pain control, transfers, and swallowing safety. For residents who arrive post-hospital with clear rehab goals - standing, stepping with support, regaining independence in transfers - Northgate can deliver tangible progress through its therapy staff and attentive nursing teams. The setting can also work for long-term residents who tolerate a smaller, less sprawling campus and who value accessible staff and a consistent care rhythm.
But this community is not for everyone. Families should seriously consider alternatives if consistent, all-around safety and relentless attention to particulars are nonnegotiable. The reviews reveal a pattern of highly variable experiences, with credible reports of persistent understaffing, care gaps, and friction between families and administration. For residents with high supervision needs, cognitive challenges, or a history of elopement or wandering, the risk profile rises when staffing momentum flags or when call bells go unanswered. Also, individuals who require rigorous wound care, meticulous hygiene, and strict adherence to medication protocols may find the documented lapses difficult to overlook. In short, Northgate can be a good fit in favorable conditions, but the negative feedback signals that oversight and consistent staffing are essential prerequisites.
On the upside, several core strengths consistently emerge and they matter where rehab and daily clinical care are the priority. Admissions are described as warm and informative, with nurses and staff who "go above and beyond" in routine care, and with a quick, decisive medical response when emergencies arise. Families note that physical therapy and speech therapy can be well-coordinated, and that caregivers - from CNAs to housekeeping - often display genuine dedication and kindness. Cleanliness and a generally respectful atmosphere are recurring positives, and some families speak highly of administrators and leadership teams that have shown renewed attention to patient needs. When these elements align, Northgate can produce reliable rehab outcomes and a humane, reassuring environment for both residents and visiting families.
Yet, the considerable weight of negative feedback cannot be ignored. Documented concerns include dirty conditions, delayed hygiene, inconsistent wound care, and insufficient staffing to supervise all patients safely. Reports of missing or mishandled supplies, stalled bed baths, and lax response to call lights create a sense of vulnerability for loved ones. Some reviews accuse staff of inconsistency, even condescension, and point to high turnover as a root cause of uneven care quality. The most alarming narratives describe theft of personal belongings, medication issues, and in the strongest cases, neglect that led families to pursue removal of loved ones from the facility. Taken together, these experiences paint a picture of a facility whose strengths depend heavily on the particular shift, the specific caregiving team on duty, and ongoing administrative culture.
With these realities in mind, decision-makers should approach Northgate with a clear plan. If choosing Northgate, insist on a transparent, up-front staffing profile, inquire about nurse-to-patient ratios across day and night shifts, and seek written assurances about wound care capabilities, medication administration processes, and call-light response times. Request to meet the director of nursing, the administrator, and the therapy team to gauge communication style and accountability mechanisms. Evaluate the rehab trajectory: does the timetable include daily PT and regular progression notes? Is speech therapy actively monitoring meals and swallowing safety? For families able to participate actively - visiting regularly, advocating for timely baths, wound care, and consistent medication delivery - the positives can be maximized and the drawbacks mitigated. Consider a short-term rehab trial before committing to long-term placement to assess how care feels across different shifts and days.
In the end, Northgate presents a nuanced calculus. It can be a strong choice for residents who prize skilled rehab, responsive medical attention, and a clean, personable environment, particularly when active family involvement is feasible and a vigilant administrative culture is sustained. However, the facility's appeal hinges on reliable staffing, meticulous hygiene, and consistently safe practices - conditions that appear variable across reviews. Families that cannot tolerate the risk of communication gaps, potential neglect, or variability in day-to-day caregiving should explore alternatives with more uniform performance and stronger, verifiable safety records. For those who can demand excellence and closely monitor care, Northgate offers meaningful rehab potential within a compassionate, if uneven, care framework.
115 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Antonio International (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Northgate Health And Rehabilitation Center in San Antonio, TX is a vibrant and welcoming assisted living community offering a wide range of amenities and care services to ensure the comfort and well-being of its residents.
Residents at Northgate can enjoy the convenience of on-site amenities such as a beauty salon for all their grooming needs, access to cable or satellite TV for entertainment, a fully equipped fitness room to stay active, and a gaming room for recreational activities. The community also offers a computer center with Wi-Fi/high-speed internet access, ensuring residents can easily stay connected with their loved ones or pursue their personal interests online. An inviting dining room serves restaurant-style meals where residents can indulge in delicious dishes prepared by the culinary team. For those who prefer cooking on their own terms, each apartment includes a kitchenette.
Northgate provides comprehensive care services including 24-hour call system and supervision to ensure the safety and security of residents. Trained staff are available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents receive their prescribed medications accurately and on time. Additionally, special dietary restrictions such as diabetes diet are accommodated.
Residents at Northgate can also take advantage of various engaging activities designed to promote socialization, mental wellness, and overall wellness. Concierge services are available to help plan day trips or accommodate resident requests. Fitness programs cater to different exercise levels and preferences while planned daily activities provide opportunities for meaningful engagement within the community. Resident-run activities allow individuals to contribute creatively and connect with others who share similar interests.
Northgate's convenient location offers easy access to nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This ensures that residents have ample opportunities for outings or accessing necessary medical care when needed.
Overall, Northgate Health And Rehabilitation Center offers an enriching assisted living experience with its impressive amenities and compassionate care services. It provides residents with a comfortable and supportive environment where they can thrive and enjoy their golden years to the fullest.
This area of San Antonio, Texas, is a well-developed and convenient neighborhood with a variety of amenities nearby. There are multiple pharmacies within a short distance, making it easy for seniors to access their medications. Additionally, there are several reputable physicians' offices and hospitals in the vicinity, ensuring quality healthcare services are readily available. The diverse selection of restaurants offers dining options for all tastes, and there are recreational opportunities at nearby parks and theaters. With cafes like Starbucks for coffee lovers and places of worship within a reasonable distance, this area provides a comfortable and accessible environment for senior living.
Northgate Health And Rehabilitation Center is located at 5757 North Knoll, San Antonio, TX 78240 in Bexar County, Texas
Northgate Health And Rehabilitation Center on seniors.fyi includes 11 photos including images showing building, landscaping, interior, natural light, dining, decor, exterior, rehabilitation, and more.
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Interior
Decor
Building
Architecture
Bedroom
Trees
Dining
Entrance
Natural Light
Exercise Equipment
