Huebner Creek Health & Rehabilitation Center

Pros

• The staff at Huebner Creek Health and Rehabilitation are friendly and eager to help.
• The facility is clean and well-maintained.
• The food options at the facility are great, with different choices available.
• The Nurse Practitioners at the facility are knowledgeable and take the time to communicate with patients.
• The therapy department at the facility is active and has a lot of staff who know how to help people.
• The management team and staff at the facility are welcoming and available to family members.
• The private care sitter mentioned that the nurses were caring and attentive to their client.
• A relative had positive experiences with a therapist named Michelle, finding her very kind and would recommend the facility.
• Despite challenges, some residents appreciate the efforts of certain staff members who went above and beyond their duties during the COVID-19 pandemic.

Cons

• The staff did not provide the minimum level of care required and showed a lack of concern.
• There was no consistency in the care provided, even by senior management.
• The staff stopped performing actions correctly and made loved ones fear for their own lives.
• Communication from the facility to family members was lacking and needed improvement.
• The feeding machine was not working properly and alarms were going off without anyone addressing the issue.
• The trachea appeared to be uncleaned for a while, which was gross and concerning.
• The facility had a strong odor of soiled linens.
• The beds were uncomfortable with paper-thin mattresses and old TV sets.
• The facility felt like a special state hospital due to the presence of residents with mental disabilities.
• Social workers were non-responsive and billing practices were inconvenient and resulted in overcharges for care/stay.

Review

Huebner Creek Health and Rehabilitation Center has received mixed reviews from patients and their families. One individual had a particularly negative experience, describing it as one of the worst facilities they have ever encountered. They mentioned that the staff did not provide the minimum level of care required and seemed indifferent to their family member's needs. There were issues with consistency in care, lack of knowledge among senior management, and even concerns for the safety of their loved ones. The reviewer expressed gratitude for being able to remove their family member quickly but worried about those who don't have advocates to support them.

On the other hand, another reviewer had a more positive perspective based on their mother-in-law's stay at Huebner Creek Rehab. Although they couldn't visit due to COVID-19 restrictions, they appreciated that their mother-in-law could communicate with them over the phone. While there were some communication issues with the facility not reaching out proactively, the staff was patient with answering questions. The food seemed to be hit or miss due to taste bud changes caused by COVID-19, but efforts were made to accommodate preferences. Cleanliness was praised during the brief visit.

A former resident thanked the staff for their hard work and praised several individuals for going above and beyond during an especially tough time due to the COVID-19 pandemic. They emphasized that these individuals stood out by walking the extra mile in providing care and support.

However, there were concerns raised regarding specific incidents in terms of service quality at Huebner Creek Health and Rehabilitation Center as well. One visitor reported instances of neglect such as feeding machines not working properly or alarms going off without any response from staff members. Another individual mentioned a lack of cleanliness in terms of personal hygiene care.

Despite these mixed reviews, some visitors have had positive experiences at Huebner Creek Health and Rehabilitation Center. They mentioned seeing smiles on staff faces and a willingness to help residents. The presence of long-standing staff members and the great food options were highlighted. Additionally, the Nurse Practitioners and therapy department received positive feedback for their communication and effectiveness.

In contrast, there are others who expressed concerns about the facility's management team, cleanliness, and staffing levels. One visitor mentioned a strong smell of soiled linens throughout the hallways. They also noted that the facility seemed understaffed, leaving patients unattended at times.

Overall, Huebner Creek Health and Rehabilitation Center has received both positive and negative reviews. It is important for individuals considering this facility to weigh these factors carefully when making a decision regarding their loved one's care.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (3 miles)
• B D Rx (3 miles)
• CVS Pharmacy (3.1 miles)

Physicians

• Consultants in Pain Management (1 miles)
• Gastroenterology Consultants of San Antonio (1.1 miles)
• Medical Center Ophthalmology Associates (1.1 miles)
• Aurora Clinic (1.3 miles)
• Jefferson Family Practice (1.5 miles)
• Physicians Plaza II (1.8 miles)
• Retina Associates of South Texas, P.A. (1.8 miles)

Hospitals

• Foundation Surgical Hospital Of San Antonio (1.4 miles)
• Audie L. Murphy Memorial VA Hospital (1.6 miles)
• Audie L Murphy Memorial Veterans Hospital (1.7 miles)
• University Hospital Sky Tower (1.8 miles)
• University Hospital (1.8 miles)
• St Luke's Baptist Hospital (1.9 miles)
• Methodist Hospital (2.1 miles)

Restaurants

• Alamo Biscuit Company & Panaderia (1.5 miles)
• Hacienda Vallarta (1.5 miles)
• The Bend (1.5 miles)
• Syrian Kitchen (1.8 miles)
• The Magnolia Pancake Haus (2.1 miles)
• McDonald's (2.2 miles)
• Bahama Buck's (2.2 miles)

Parks

• Medical Center Volleyball Courts (1.8 miles)

Theaters

• Cinemark San Antonio 16 (2 miles)
• Regal Huebner Oaks & RPX (2.8 miles)

Cafes

• Starbucks (3.1 miles)

Places of Worship

• Masjed Beit El Magdes (4.3 miles)