Mesa Vista Inn Health Center

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Mesa Vista Inn Health Center

5756 North Knoll Drive, San Antonio, TX 78240

For more information about senior living options: (844) 490-3973

4.1 from 91 reviews
5 stars
67
4 stars
3
3 stars
2
2 stars
1
1 stars
18

Skilled Nursing Facility

Overall Review of Mesa Vista Inn Health Center

Pros

  • pro Estelle Yabarra is described as one of the most amazing nurses.
  • pro The memory care unit staff are professionals with the kindest hearts.
  • pro They maintain order and care for 65?70 patients in a highly professional manner.
  • pro The staff are angels on earth.
  • pro CNAs and nurses are attentive to patient needs and to family input.
  • pro Celeste, Frank, and Kim are thanked for their outstanding care.
  • pro The food service staff work overtime to ensure residents are fed before bedtime.
  • pro Mesa Vista Health Center is described as phenomenal, with warmth and compassion.
  • pro Jessica (CNA) provides outstanding care and is highly appreciated.

Cons

  • pro The facility is horrible.
  • pro Staff rarely change diapers and shower residents only about once a week.
  • pro They ignore call lights and spend too much time on their phones.
  • pro The facility promises care but delivers the opposite.
  • pro The administrator is extremely rude.
  • pro A nurse blocked the camera view with curtains and the camera was broken.
  • pro Administration ignored concerns about the camera and other issues.
  • pro The facility is perceived as prioritizing cash over care.
  • pro The facility is understaffed.
  • pro The bathroom was consistently filthy and not cleaned regularly.
  • pro Updates on residents' progress were hard to obtain.
  • pro Due to lack of communication and neglect, the facility should not be recommended.

Review

Mesa Vista Health Center presents itself in many lights, and the collection of experiences people have shared paints a picture of a facility that can be a haven for some and a source of grave concern for others. Several reviews spotlight the memory care unit as a place where compassion and professional care can shine through even when managing a large number of residents. In one heartfelt tribute, Estelle Yabarra, the charge nurse, and the entire memory unit are described as "angels on earth" - a team of professionals with kind hearts who manage about 65 to 70 patients with remarkable grace. The staff's organizational skills and willingness to assist families are repeatedly praised, with administrators and social workers cited as supportive and well-coordinated, offering families reassurance even when the day-to-day demands are high.

On the strength side, many families speak of attentive CNA's and nurses who listen to both the resident and the family's input. The facility is described as smelling clean and operating with a high level of professionalism in most instances. There is a sense that, when everything is aligned, Mesa Vista can deliver care that feels personal and respectful, with caregivers taking time to review charts, coordinate with multiple care teams, and keep families informed about changes in a resident's condition. In several notes, families express gratitude for staff who go above and beyond, noting how responsive and compassionate the team can be, especially during difficult transitions or illnesses.

Yet, along with these strong positives, multiple reviewers urge a more proactive, hands-on approach from administration. One reviewer emphasizes the need for surprise walkthroughs to ensure consistency across all departments, noting that while some shifts or units shine, others may show gaps in care or communication. The sentiment here is not a blanket indictment but a plea for sustained, visible leadership - administration actively verifying that the level of care a resident receives is consistent, thorough, and well coordinated across the entire facility.

The flip side of the experience spectrum is stark in other accounts. A reviewer recounts a grandmother's stay as "horrible," describing infrequent diaper changes, infrequent showers, ignored call lights, and a general sense of neglect that culminated in a hospital visit for the resident. The complaint extends to a perception that staff are distracted by their phones and that several staff members have recently changed, raising concerns about stability and continuity of care. These kinds of experiences underscore how quickly a facility's reputation can falter when basic needs aren't consistently met or when residents' signals for help aren't promptly answered.

There are also more alarming, specific allegations about management and security, which some families treat as red flags. One review claims that the camera in a room was tampered with and then broken, with administration allegedly indifferent to the issue. The same reviewer asserts a broader philosophy of care being driven by financial considerations rather than resident well-being, urging families to document procedures and even consult an attorney when admitting a loved one. Additional concerns include a claim about a vending machine where caretakers allegedly exploited credit card access for residents' drinks, highlighting a perceived environment where residents' possessions and dignity might be compromised. These messages invite readers to consider how surveillance, privacy, and safeguarding of residents' belongings are handled and to seek clarity and accountability from leaders.

Understaffing and communication gaps also surface in other reviews. A mother-in-law's stay is described as less than pleasant, with an undercurrent of frustration over unresponsive phone lines, unreturned calls from the director and physical therapy staff, and bathrooms that were not cleaned regularly. Collectively, these details point to a facility that sometimes struggles with operational consistency and timely communication - an important reminder that beyond compassionate care, the basics of reliability and responsiveness matter deeply in long-term care settings.

Despite the tension between praise and critique, there are shining spots that consistently emerge in multiple stories. The facility is described as beautiful and well-maintained, with spaces designed for comfort and functionality. Residents can engage in a variety of activities, and staff are credited with creating a sense of safety and security. One particularly enthusiastic note from a family member highlights the administrator's leadership and the warmth shown by the whole team, suggesting that Mesa Vista has the potential to be a thriving community where residents can flourish. The same review mentions an unannounced visit that became a turning point in recognizing genuine care and dedication among staff and leadership.

Individual staff members also receive heartfelt commendations. Jessica, a CNA, is singled out for extraordinary care, described as treating the mother-in-law with warmth, respect, and attention that genuinely improved the resident's experience. Other notes praise Celeste, Frank, Kim, and Kristina (the administrator) for their roles in supporting residents and families, reinforcing the sense that dedicated, compassionate staff can make a meaningful difference in day-to-day life at Mesa Vista. These voices showcase how personal connections and professional excellence often converge to create moments of real comfort and improvement for residents.

Taken as a whole, the stories about Mesa Vista Health Center reflect a complex reality: moments of exceptional care and deep compassion sit alongside reports of understaffing, inconsistent experiences across departments, and concerns about oversight and resident safety. For families evaluating this facility, the message is nuanced. The staff can be extraordinary - capable, caring, and responsive - yet administration and operations must be consistently vigilant, transparent, and proactive to ensure every resident receives the reliable, respectful care they deserve. Families are encouraged to ask detailed questions, request regular updates, insist on consistent staffing practices, and, when possible, observe the facility's operations during different times of day to gain a fuller understanding of how Mesa Vista truly functions.

In the end, Mesa Vista Health Center appears to hold great promise for many residents and families, anchored by remarkable individuals who demonstrate genuine care and professional excellence. At the same time, the accounts of lapses in care, communication gaps, and security concerns serve as important reminders that a facility's quality is a living, evolving thing - one that depends on steady leadership, consistent processes, and an unwavering commitment to each resident's dignity and well-being. For those considering Mesa Vista, a careful, informed approach - grounded in direct conversations with the care team, clear expectations, and ongoing engagement - may help ensure that the positives prevail and that any issues are addressed promptly and thoroughly.

Features

Housing

  • 144 resident community capacity 144 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • San Antonio International (8 miles away) San Antonio International (8 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Mesa Vista Inn Health Center is an assisted living community located in the vibrant city of San Antonio, TX. Our community offers a wide range of amenities to ensure the comfort and well-being of our residents.

For those looking to stay pampered and stylish, we have an on-site beauty salon where residents can get their hair done or enjoy some relaxation. Our Cable or satellite TV ensures that residents can stay entertained in their own private rooms. Additionally, we offer community-operated transportation services for residents who need assistance getting around town.

To keep our residents connected and engaged, we have a computer center with internet access and Wi-Fi throughout the community. For dining purposes, we have a spacious dining room where residents can enjoy delicious meals prepared by our chef in a restaurant-style setting. Special dietary needs or restrictions are accommodated.

We understand the importance of physical fitness, so we provide a fitness room for residents to exercise and maintain their health. Our fully furnished apartments come with private bathrooms and kitchenettes, allowing residents to personalize their space while still enjoying convenience.

Our community boasts various recreational spaces such as a gaming room, small library, and outdoor garden area where residents can relax and socialize. We also offer housekeeping services to ensure that our residents' living spaces are always clean and comfortable.

At Mesa Vista Inn Health Center, we prioritize the well-being of our residents through our comprehensive care services. With 24-hour call systems and supervision, assistance with activities of daily living such as bathing and dressing is readily available. Medication management is provided for those who require it, along with specialized meal preparation that caters to diabetes diets or special dietary restrictions.

Transportation arrangement services are available for non-medical needs as well as arranging transportation to doctors' appointments if required. Our wellness center provides programs to support mental well-being, ensuring that all aspects of our residents' health are taken care of.

In terms of activities, we offer concierge services to help plan day trips and provide resident-run activities for social interaction. Scheduled daily activities keep our residents engaged and entertained. With various amenities nearby including cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals, residents have convenient access to essential services and recreational opportunities.

At Mesa Vista Inn Health Center, we strive to create a warm and inviting environment where our residents can enjoy their golden years with comfort, care, and a vibrant community around them.

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (0.4 miles)
  • CVS Pharmacy (1.3 miles)
  • Walgreens (1.4 miles)
  • Walgreens (1.5 miles)
  • CVS Pharmacy (3 miles)
  • CVS Pharmacy (3.1 miles)
  • B D Rx (3.1 miles)

Physicians

  • Consultants in Pain Management (0.8 miles)
  • Gastroenterology Consultants of San Antonio (0.9 miles)
  • Medical Center Ophthalmology Associates (1.1 miles)
  • Aurora Clinic (1.3 miles)
  • Jefferson Family Practice (1.5 miles)
  • 2040 Building (1.6 miles)
  • Physicians Plaza II (1.6 miles)

Hospitals

  • Audie L. Murphy Memorial VA Hospital (1.4 miles)
  • Foundation Surgical Hospital Of San Antonio (1.4 miles)
  • Audie L Murphy Memorial Veterans Hospital (1.4 miles)
  • University Hospital Sky Tower (1.6 miles)
  • University Hospital (1.6 miles)
  • St Luke's Baptist Hospital (1.7 miles)
  • Methodist Hospital (1.9 miles)

Restaurants

  • Alamo Biscuit Company & Panaderia (1.5 miles)
  • Hacienda Vallarta (1.6 miles)
  • Syrian Kitchen (1.6 miles)
  • The Bend (1.7 miles)
  • McDonald's (2 miles)
  • The Magnolia Pancake Haus (2.1 miles)
  • Ojos Locos Sports Cantina (2.3 miles)

Parks

  • Medical Center Volleyball Courts (1.6 miles)

Theaters

  • Cinemark San Antonio 16 (1.8 miles)
  • Regal Huebner Oaks & RPX (2.8 miles)

Cafes

  • Starbucks (2.9 miles)

Places of Worship

  • Masjed Beit El Magdes (4.2 miles)
  • Primera Iglesia Bautista Mexicana-San Antonio (4.8 miles)
  • St George Episcopal School (4.9 miles)

Frequently Asked Questions

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