Coronado At Stone Oak

Pros

• The staff at Coronado is described as amazing and genuinely caring, creating a welcoming environment for residents and their families.
• Residents appreciate the variety of fun activities provided, contributing to an enjoyable living experience.
• Many visitors note the facility is always clean and well-maintained, enhancing the overall atmosphere.
• The physical, occupational, and speech therapy programs receive high praise for their effectiveness and the dedication of the therapists.
• Families express gratitude for the attentive care their loved ones receive, feeling reassured about their well-being at Coronado.
• Residents’ happiness is highlighted, with many enjoying their time and making positive remarks about their experiences at the facility.
• The team is commended for being helpful during transitions to different levels of care, showing a commitment to supporting residents' needs.

Cons

• The staff at Coronado seemed inattentive and failed to provide adequate care, neglecting basic needs such as bathing and timely medication administration.
• Communication with nursing staff was poor; messages were often left unanswered, leading to frustration for family members trying to get updates on their loved ones' conditions.
• Many residents appeared to be medicated and forgotten, indicating that the facility prioritized profit over quality care.
• There were multiple instances of missed appointments and lack of attention to patients' specific health concerns, including severe wounds and food allergies.
• The facility lacked proper protocols for infection control, as evidenced by the failure to test residents for COVID-19 upon admission or after exposure.
• Discharge processes were disorganized, with incomplete documentation leaving family members confused about their loved ones? medication regimens and care needs post-discharge.
• Numerous complaints led to little action from administration, leaving families feeling ignored and unsupported in their concerns about care quality.

Review

Coronado at Stone Oak has garnered a mixed bag of reviews from families and residents alike, highlighting a stark dichotomy between negative experiences and positive testimonials. For many, the facility's polished exterior and modern amenities served as a facade that concealed deeper systemic issues regarding patient care and staff responsiveness.

A significant number of reviewers voiced profound dissatisfaction with the quality of care provided to their loved ones. Families recounted alarming instances where medications were changed without consent, leading to unmonitored consequences for patients suffering from conditions such as dementia. One reviewer noted that their mother was left unbathed for an extended period, while another lamented the inadequate attention given to medical needs, such as untreated wounds and missed food allergies. Such negligence not only raised concerns about individual health but also pointed to violations of privacy regulations like HIPAA.

Communication—or the lack thereof—was another recurring theme in negative reviews. Numerous family members expressed frustration over unattainable staff communication; messages left for nurses went unanswered, and crucial information regarding patient conditions or treatment plans was often unavailable. One family described how they could not speak directly with nursing or physical therapy staff during their loved one's stay, leading to increased anxiety over her deterioration while under care. This disconnect culminated in experiences where vital discharge information was either absent or incorrect, exacerbating an already troubling situation.

On the contrary, some residents expressed heartfelt gratitude towards Coronado’s staff—particularly praising specific caregivers and activity directors who made their stay brighter through genuine interactions and engaging activities. These accounts shed light on a more personal side of the facility, revealing pockets of dedicated individuals who strive to make residents feel at home amid otherwise problematic circumstances. They frequently noted how clean environments, fun activities, and attentive personnel significantly contributed to their well-being during rehabilitation periods.

However, even among those who found satisfaction in their experiences at Coronado, there remained underlying concerns regarding general operational practices within the facility. Several reviewers urged potential clients to look beyond attractive appearances when choosing long-term care for their loved ones. Instances of neglect—ranging from missed showers to failures in medication management—tarnished many positive aspects highlighted by some visitors.

In conclusion, potential residents and families should approach Coronado at Stone Oak with careful consideration based on these reviews. While certain staff members seem genuinely invested in providing quality care adorned with compassion and attentiveness, systemic issues related to patient management persistently surfaced across numerous narratives. Such contradictions highlight an urgent need for improvement regarding communication protocols and overall attentiveness in patient care if this facility is to bridge the gap between its promising environment and actual service delivery comprehensively.

This part of San Antonio, Texas offers a wide range of conveniences that cater to senior living. There are several restaurants nearby, including Kneaders Bakery & Caf? and Chama Gaucha Brazilian Steakhouse, providing plenty of dining options. In terms of healthcare, there are multiple pharmacies and physicians within a short driving distance, such as CVS Pharmacy and Dermatology Associates. Additionally, there are various places of worship in the area for spiritual support and community involvement. For entertainment, residents can enjoy nearby theaters like Alamo Drafthouse Stone Oak and Santikos Palladium IMAX. The presence of parks such as Eisenhower Park and Phil Hardberger Park offer opportunities for outdoor recreation and relaxation. Convenient transportation options are available through Landmark Aviation and Southwest Airlines Cargo for any travel needs. Overall, this area provides a variety of amenities suitable for senior living in San Antonio.

Restaurants

• Kneaders Bakery & Café (0.4 miles)
• Chama Gaucha Brazilian Steakhouse (1.9 miles)
• Eggspectation (2.1 miles)
• Little Woodrow's (2.1 miles)
• Whataburger (2.4 miles)
• Lupe Tortilla (2.4 miles)
• Dog Haus Biergarten (2.5 miles)

Physicians

• ABCD Pediatrics - Stone Oak (0.6 miles)
• San Antonio Kidney Disease Center (1.6 miles)
• Dermatology Associates (1.8 miles)
• Neurosurgical Associates (2 miles)
• TruOrtho (2 miles)
• Sonterra Dermatology (2.1 miles)
• Pediatric ENT (3 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.4 miles)

Cafes

• Starbucks (0.8 miles)
• Local Coffee (1.8 miles)
• Starbucks (4.9 miles)
• Starbucks (6.5 miles)
• Kaffeinated Crepes and Coffee (6.5 miles)
• Starbucks (6.6 miles)
• Starbucks (6.7 miles)

Places of Worship

• Northrock Church (2.3 miles)
• Community Bible Church (3.3 miles)
• Hope Church (4 miles)
• Church of Jesus Christ of Latter Day Saints (4.4 miles)
• Abiding Presence Lutheran Church (4.5 miles)
• Church of Jesus Christ of Latter Day Saints (4.7 miles)
• St George Episcopal School (7.6 miles)

Theaters

• Regal Northwoods (2.9 miles)
• Alamo Drafthouse Stone Oak (3 miles)
• Santikos Palladium IMAX (6.6 miles)

Hospitals

• Baptist Neighborhood Hospital (3.8 miles)

Parks

• Eisenhower Park (4.8 miles)
• Phil Hardberger Park (5.5 miles)
• Phil Hardberger Dog Park (5.6 miles)
• Bulverde Community Park (7.4 miles)

Transportation

• Landmark Aviation (6.9 miles)
• Skyplace Center (7.2 miles)
• Southwest Airlines Cargo (7.4 miles)
• American Airlines (7.7 miles)