The Haven In Stone Oak
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511 Knights Cross, San Antonio, TX 78258
For more information about senior living options: (844) 490-3973
Across the Stone Oak area, The Laurels and The Haven are described by families and residents as a place where care, community, and comfort come together in important ways - and, at times, as a setting where expectations are not always met. The collection of experiences paints a picture of a long-standing team approach to assisted living and memory care, with both bright, affirming stories and sharp concerns that families have brought forward.
On the positive side, many families arrived with a sense of relief after weeks and months of searching, noting that the facility felt clean, attractive, and welcoming from the very first visit. They describe a dining room with an extensive, tasty menu and housekeeping and laundry services that consistently impressed. The medical staff is repeatedly praised for their kindness and careful handling of medications and medical needs, and several residents benefit from regular rehabilitation sessions - FOX Rehab in particular - that help keep a loved one strong and ambulatory. The daily calendar of activities is highlighted as a robust feature, giving residents opportunities to stay engaged and active, which translates into happier visits for families who see their loved ones participate and enjoy.
A recurring thread in the praise centers on the sense of family and safety that families feel when their loved ones are in these communities. One family notes that their mother's and father's well-being feels protected, and their children express gratitude for the gift of knowing they are safe and cared for. Stories from memory care settings emphasize that staff treat residents with tenderness and respect, and that the environment can be lively yet emotionally supportive. The decor and themed celebrations - such as Fiesta events and festive activities - are described as bright, fun, and morale-boosting, contributing to a sense of normalcy and joy for residents who might otherwise feel overwhelmed by their condition.
Several residents and families call out specific staff members who made a meaningful difference. A young man named Kris is frequently mentioned as a positive, uplifting presence who interacts with residents, keeps them entertained, and brings smiles to visitors' faces. There is also gratitude for leadership and administration - families noting clear communication and a visible commitment to residents' well-being. Moments of individual care are paired with broad program strengths: well-maintained facilities, clean and homey atmospheres, responsive aides, and attentive night or evening staff who strive to meet residents' needs.
The stories about memory care are particularly resonant. For families with loved ones diagnosed with Alzheimer's or related conditions, the Laurels and The Haven are described as places where staff strive to preserve dignity, celebrate small joys, and maintain a sense of family around the resident. In one heartfelt account, a daughter reflects on her mother's happiness and the peace she felt knowing her mother was cared for by supportive staff who communicated regularly. That sense of reassurance, plus the chance for families to feel connected and involved, is repeatedly cited as a cornerstone of what makes these communities feel like "home."
Of course, not every review unfolds without concerns. A strongly negative voice describes an experience marked by unprofessionalism and distraction, accusing some staff of prioritizing drama over patient care and urging management to reset the culture by removing problematic individuals. The reviewer vows to pursue higher channels for accountability and states they would not return. This stark critique stands in tension with many positive reflections and serves as a reminder that, in any care setting, perceptions of professionalism and organizational tone can significantly influence the experience of residents and families.
Another set of comments highlights worries about staff responsiveness, particularly during evening or night hours, and mentions turnover as a possible contributing factor to inconsistent care. A resident's relative notes concerns about a rude employee and occasional delays in assistance, emphasizing that even in otherwise strong facilities, reliability and warmth at all hours matter deeply to families who rely on prompt help for their loved ones. Yet within the same broad conversation, other reviewers attest to the opposite experience: steady communication, compassionate care, and well-tended environments that reinforce trust and security for both residents and their families.
Taken together, the messages about The Laurels and The Haven reveal a community with many strong positives: a genuine sense of care, cleanliness, a welcoming atmosphere, meaningful activities, and a team of staff - some with standout moments of kindness and engagement - that residents and families recognize and appreciate. They also reveal real tensions that can accompany long-term care - staffing pressures, turnover, and occasional gaps in responsiveness - that communities must continuously address to sustain the trust and peace of mind families seek when choosing a home for their loved ones. For many, this is a place where memories are made, lives are celebrated, and families feel supported, even as they remain vigilant and hopeful for ongoing improvements and consistently excellent care.
The Haven In Stone Oak in San Antonio, TX is a comfortable and convenient assisted living community offering a wide range of amenities and care services. Residents can enjoy the convenience of having a beauty salon on-site, as well as access to cable or satellite TV in their fully furnished accommodations. Community operated transportation is available for residents who need assistance getting around, whether it's for shopping or doctor's appointments.
For those who like to stay connected, there is a computer center with Wi-Fi/high-speed internet. Meals are provided in a restaurant-style dining room, with special dietary restrictions taken into consideration. Housekeeping services ensure that residents can focus on enjoying their time without worrying about chores.
The community also offers various opportunities for recreation and socialization. Residents can stay active in the fitness room and gaming room, or relax in the garden or outdoor space. There is a small library for book lovers to indulge in their favorite reads. Concierge services are available to assist residents with any additional needs or requests.
When it comes to care services, The Haven In Stone Oak provides 24-hour call system and supervision for added peace of mind. Trained staff members are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications on time, while special dietary restrictions are catered to by providing meals according to diabetes diets and other requirements.
The community also focuses on mental wellness, offering a mental wellness program to support residents' emotional well-being. Transportation arrangements can be made for non-medical purposes as well as for doctor's appointments.
In terms of location, The Haven In Stone Oak benefits from being surrounded by various amenities nearby. There are three cafes nearby for residents who want to explore local dining options with friends or family. There are also parks where residents can enjoy nature walks or picnics. Pharmacies and physicians are conveniently located nearby for easy access to healthcare services. With 17 restaurants in the vicinity, residents have plenty of choices for dining out. Places of worship and theaters are within close proximity, allowing residents to continue practicing their faith or enjoying cultural entertainment. Lastly, there is a hospital nearby for any medical emergencies that may arise.
Overall, The Haven In Stone Oak offers a comfortable and comprehensive assisted living community with amenities and care services designed to enhance the quality of life for its residents.
The Haven In Stone Oak is located at 511 Knights Cross, San Antonio, TX 78258 in Bexar County, Texas
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