The Reserve At Richardson

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  • Interior

    A well-arranged dining table featuring elegant napkins and a decorative plant.

  • Decor

    A stylish and inviting living room featuring modern decor, a cozy fireplace, and vibrant color accents.

  • Living Room

    A cozy corner featuring colorful cushions and a tray set on a bed.

  • Building

    A view of a commercial building under a blue sky with scattered clouds.

  • Bedroom

    A patient resting in a hospital room, surrounded by medical equipment and comfort items.

  • Windows

    A cozy kitchen space featuring pink walls and modern cabinetry, illuminated by natural light from a window.

  • Dining

    A beautifully arranged dining room featuring elegant furniture and warm lighting.

  • Exercise Equipment

    A well-designed physical therapy room equipped with rehabilitation tools and ample natural light.

  • Healthcare

    A modern hospital patient room equipped with comfortable beds and a welcoming atmosphere.

  • Rehabilitation

    A caregiver assisting a young patient with physical therapy in a rehabilitation setting.

The Reserve At Richardson

Information last verified:

1610 Richardson Drive, Richardson, TX 75080

For more information about senior living options: (844) 490-3973

4.1 from 65 reviews
5 stars
43
4 stars
6
3 stars
3
2 stars
3
1 stars
10

Overall Review of The Reserve At Richardson

Pros

  • pro The Reserve at Richardson is a wonderful place with an incredible team.
  • pro Roy runs a great community with care and professionalism.
  • pro Shirley is attentive, kind, and always on top of things.
  • pro Sheena at the front desk is warm and welcoming.
  • pro The whole staff is friendly and works hard to create a positive, comfortable environment.
  • pro They host great events and keep the place looking beautiful, making it feel like home.
  • pro The rehabilitation department (PT and OT) is knowledgeable, professional, friendly, and helpful.
  • pro The CNAs and nurses care about their jobs and about residents.
  • pro The wound care nurse is knowledgeable and skilled.
  • pro They were able to heal a terrible pressure injury on mom’s heel.
  • pro The facility is clean and odor-free.
  • pro Brandon, Kiara, and Lisa provide great therapy.
  • pro The administrative team and therapists exhibit excellence in fulfilling their roles.
  • pro The facility itself is beautiful, well maintained, and welcoming.
  • pro The staff know residents’ names and meet all their needs.
  • pro The Reserve is a five-star facility with outstanding care.
  • pro Families highly recommend The Reserve for rehabilitation and living care.

Cons

  • pro Some residents alleged the facility had bedbugs and that leadership attempted to cover it up.
  • pro The kitchen was lacking in quality, with meals often served cold or with limited options.
  • pro Some staff were rude and seemed more focused on money than patient care.
  • pro Call lights were ignored for long periods, leaving residents waiting for help.
  • pro The facility was clearly understaffed, leading to delays and incomplete care.
  • pro Therapy sessions were short (about 20 minutes) and not as thorough as promised.
  • pro Medications and pain relief were sometimes delayed for hours.
  • pro There was a language barrier with many staff, complicating communication.
  • pro Items were reported stolen from rooms, with assurances to replace them not always fulfilled.

Review

The Reserve at Richardson is best suited for families that prize a warm, highly engaged skilled-nursing and rehab environment where strong therapy teams, responsive administration, and a home-like atmosphere consistently shine. It works especially well for post-acute rehabilitation after surgeries or serious illnesses, where residents need a focused PT/OT program and daily progress toward regaining independence. Long-term residents who value frequent personal interactions with a caring staff, clear communication, and a culture that treats residents like family will find this community particularly compelling. The leadership team, Notably Roy, the administrator, and Shirley, the director of nursing, and the front-desk staff are repeatedly praised for accessibility, accountability, and a tone that sets a positive day-to-day mood. In short, this facility is the right fit for families seeking dependable rehab momentum, genuine warmth, and a place where care teams actively integrate residents into a communal, attentive fabric.

At the same time, potential residents or families should consider alternatives if certain non-negotiables are central. Those who place the highest premium on flawless, consistently upbeat dining experiences may want to compare menus and kitchen execution at other communities, since feedback on food quality is mixed. If dependable, around-the-clock staffing and rapid response to call lights are non-negotiables, some reviews flag times when help did not arrive promptly or staff appeared stretched, an understandable concern in a busy SNF setting. Leadership consistency and transparent problem-solving also surface as points of contention in a minority of accounts, including reports of miscommunication or care-management gaps. For families with strong concerns about safety, security, or potential facility-wide issues, weighing a broader set of options may be prudent.

The strongest pros center on people and procedures that consistently empower recovery and peace of mind. The rehabilitation program stands out as a core strength: patients frequently leave with meaningful gains, thanks to knowledgeable PT and OT teams who are described as friendly, practical, and highly focused on individualized plans. Nursing and aide staff are repeatedly lauded for compassion, professionalism, and the ability to build trust with both residents and families. Cleanliness and a modern, well-maintained environment reinforce a sense of safety and dignity, while the campus atmosphere, complete with engaging activities and a welcoming front-desk team, helps residents feel at home. Family communication is highlighted by multiple reviewers, with social workers and case coordinators coordinating plans, advocating for timely admissions, and keeping relatives informed about care trajectories. In several stories, residents heal wounds, move toward home discharge, or stabilize after serious health events, signaling a strong return-on-investment in rehab at this site.

Yet, no review corpus is without caveats. Several accounts point to undercurrents of staffing strain, with gaps in timely assistance during evenings or weekends and occasional frustration with call-light responsiveness. Food quality and variety are not universally praised, with some families noting meals that fail to meet expectations despite efforts to adjust. A handful of reviews reference problematic interactions or inconsistent bedside responsiveness, and a few families describe setbacks around intake timing or communication lapses during transitions. Unfounded-seeming but damaging anecdotes, such as reports of bedbugs or alleged cover-ups, circulate, underscoring the importance of verifying current conditions and addressing concerns promptly. Taken together, these cons illustrate that while care quality often excels, operational pressures can tilt experiences in less favorable directions.

The key question for decision-makers is whether the program’s demonstrable strengths sufficiently offset the occasional lapses. For most families seeking robust rehab outcomes, meaningful staff devotion, and a facility that truly treats residents like family, the positives far outweigh the negatives. The Reserve’s ability to mobilize therapy teams, coordinate families through the care plan, and deliver consistent, compassionate care creates a resilient platform for recovery and ongoing well-being. Prospective residents should weigh the reliability of weekend staffing, confirm appetite for ongoing dietary adjustments, and verify the facility’s current track record on response times and incident resolution. In environments where healing and daily progress matter most, the balance leans decisively toward The Reserve at Richardson, provided that expectations are aligned with the realities of a busy skilled-nursing campus.

For families ready to move forward, the practical course is clear. Schedule a visit focused on compatibility: meet the administrator and the director of nursing to gauge responsiveness, request to observe a therapy session, and review a resident’s daily schedule to see how time is allocated for therapy, activities, and meals. Ask about staffing levels on evenings and weekends, and request recent examples of how care plans were adjusted in response to changing needs. Clarify how nutrition is planned and adapted to dietary restrictions, and confirm a process for addressing food concerns quickly. Review the grief, social work, and discharge-planning resources to ensure seamless transitions out of the facility when appropriate. In the end, for families who value a highly capable rehab engine wrapped in a caring, family-forward culture, The Reserve at Richardson remains a strong, practical choice, one that justifies careful due diligence and thoughtful, proactive engagement from loved ones.

Features

Housing

  • 129 resident community capacity 129 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Dallas Love (11 miles away) Dallas Love (11 miles away)
  • Dallas-Fort Worth International (19 miles away) Dallas-Fort Worth International (19 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Reserve at Richardson in Richardson, TX is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.

Our residents can indulge in various amenities such as a beauty salon, cable or satellite TV, a computer center, and a gaming room. We also provide fully furnished accommodations with private bathrooms and kitchenettes, ensuring convenience and privacy for each resident. Wi-Fi/high-speed internet is available throughout the community for easy connectivity.

For dining options, we offer restaurant-style dining with special dietary restrictions catered to individual needs. Our residents can enjoy delicious meals prepared by our skilled culinary team. Additionally, they have the opportunity to relax in our small library or spend time outdoors in our beautiful garden.

The Reserve at Richardson also offers care services to assist residents in their daily activities. Our dedicated staff provides 24-hour supervision and assistance with bathing, dressing, transfers, and other activities of daily living. Medication management is also provided to ensure residents' health and well-being.

We prioritize mental wellness through our mental wellness program that promotes emotional support and cognitive stimulation among residents. Transportation arrangements are available for non-medical purposes as well as transportation to doctors' appointments.

Residents at The Reserve at Richardson can participate in various activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities organized by our caring staff. Our concierge services are also available to cater to any personal needs or requests.

In terms of nearby conveniences, there are two cafes, eleven pharmacies, five physicians' offices, seventeen restaurants, one transportation service facility, two places of worship and theaters nearby. Furthermore, there is easy access to medical services with one hospital located nearby.

At The Reserve at Richardson, we strive to provide a warm and inviting environment where seniors can enjoy a comfortable lifestyle while receiving personalized care assistance when needed.

Nearby Places of Interest

Restaurants

  • Torchy’S Tacos (0.4 miles)
  • Guitars & Growlers (0.8 miles)
  • Pappasito's Cantina (2 miles)
  • Waffle O’licious (2.3 miles)
  • Chick-Fil-A (2.4 miles)
  • Rodeo Goat (2.5 miles)
  • Sonic Drive-In (2.6 miles)

Transportation

  • Arapaho Center Station (0.6 miles)
  • Park Lane Station (7.3 miles)

Theaters

  • Alamo Drafthouse Cinema (1.7 miles)
  • Cinemark Holdings (7.1 miles)
  • Alamo Drafthouse Lake Highlands (7.3 miles)

Physicians

  • Eye Care Associates (2 miles)
  • Eminent Medical Center (2.5 miles)
  • Baylor Medical Plaza (3.9 miles)
  • The ENT & Allergy Centers of Texas (4.1 miles)
  • Elizabeth Jekot Breast Imaging Center (4.2 miles)
  • Plano Orthopedic & Sports Medicine Center (5.5 miles)
  • Dhat (6.1 miles)

Pharmacies

  • Walgreens (2.4 miles)
  • CVS Pharmacy (2.4 miles)
  • CVS Pharmacy (2.5 miles)
  • Walgreens (2.5 miles)
  • CVS Pharmacy (3.4 miles)
  • Walgreens (3.8 miles)
  • CVS Pharmacy (4 miles)

Places of Worship

  • Shiloh Missionary Baptist Church (3.4 miles)
  • Episcopal Church Of The Transfiguration (4.1 miles)
  • Chase Oaks Church (6.9 miles)

Hospitals

  • The Heart Hospital Baylor Plano (4.7 miles)
  • Texas Health Presbyterian Hospital Dallas (6.6 miles)

Cafes

  • Mimi's Star Cafe (4.8 miles)
  • Red Truck Cafe (4.8 miles)
  • Starbucks (6 miles)
  • Mozart Bakery (6 miles)
  • Starbucks (6.5 miles)
  • Starbucks (7 miles)

Parks

  • Russell Creek Park (5.8 miles)
  • Addison Circle Park (5.8 miles)
  • Memorial Park (5.9 miles)
  • Hoblitzelle Park (6.6 miles)
  • R.P Brooks Park (6.9 miles)
  • Windhaven Meadows Park (7.5 miles)

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