The Reserve At Richardson
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1610 Richardson Drive, Richardson, TX 75080
For more information about senior living options: (844) 490-3973
The Reserve at Richardson is a wonderful place with an incredible team. Roy (Administrator) runs a great community with care and professionalism, and Shirley (Director of Nursing) is attentive, kind, and always on top of things. Sheena at the front desk is warm and welcoming and sets the tone the moment you walk in. The whole staff is friendly and works hard to create a positive, comfortable environment. They host great events, keep the place looking beautiful, and truly make it feel like home. The facility is clean, well maintained, and beautifully designed, providing a safe and pleasant living environment. The rehab and therapy teams are excellent and provide individualized plans that support speedy recovery. The Reserve is described as a blessing to families, with knowledgeable, caring, and attentive staff across all departments.
Roy and Shirley are described as unprofessional managers who don't care about residents, staff, or the facility. There were reports that bedbugs were present and that leadership attempted to cover the situation up. The staff are said to do the bare minimum in care and operations. The kitchen is described as lacking, with meals often served cold and limited options. The food quality is called horrible at times, and there are claims that diets aren't followed. The facility is described as understaffed and overworked, leading to slow response times and unanswered call lights. There are allegations of theft from residents' rooms, with complaints about how replacements are handled and investigations. Some reviewers warned others not to send their loved ones there, citing overall concerns. Some reviewers characterize staff as rude and motivated by money rather than patient care.The Reserve at Richardson is best suited for families seeking a rehab-forward skilled-nursing environment where recovery outcomes and hands-on staff engagement drive daily care. It works well for residents who thrive in a warm, team-centered culture, where Nursing leadership is visible and proactive, and where the facility feels like a genuine home away from home. Leaders such as Roy, the administrator, and Shirley, the Director of Nursing, set a responsive tone, and the front desk hospitality from Sheena helps new arrivals settle quickly. When therapy teams are strong and coordination across nursing, therapy, and social work is evident, the community shines as a place that can deliver meaningful rehabilitation, steady communication with families, and clean, well-kept surroundings.
Those weighing alternatives should consider other options if consistent staffing and uniform daily experiences are non-negotiable. Several reviews flag variability in day-to-day care, with anecdotes about long waits for assistance, delayed medications, and call-light responsiveness that can leave families anxious. Food quality and menu flexibility also surface as recurring concerns for some residents, and a subset of reviews points to understaffing on certain shifts and occasional difficult interactions. There are also troubling mentions of alleged leadership missteps and accountability gaps, plus rare but serious notes about theft or unaddressed safety issues. For families who prioritize a consistently seamless experience across all shifts, or who are wary of leadership debates, exploring other facilities may be prudent.
The Reserve's strongest selling points are hard to overlook: a deeply caring nursing and CNA core, proactive case coordination, and therapy teams that deliver tangible gains. Residents frequently report clear, thorough communication from the nursing staff and social workers, timely medication administration when the unit runs smoothly, and rehab that translates into real mobility improvements. The facility's atmosphere - clean, modern, and visually appealing - coupled with robust PT/OT programs and staff who treat residents with dignity and warmth, translates into better recovery trajectories for many patients. Families often cite the teamwork among departments, therapy-driven progress, and a sense of belonging that makes the stay feel purposeful rather than clinical.
Conversely, the main cons tend to center on consistency and everyday operations. When staffing dips, responses to call lights can slip, and some residents experience delayed assistance or less-than-ideal meals. A few reviews describe tense or hurried interactions, and one or two accounts allege miscommunication or mismanagement that erodes trust. The risk factors cited - understaffing on certain shifts, occasional lapses in service, and a handful of dissatisfaction notes about food and administrative responsiveness - are not universal, but they are real and worth probing. A minority of reviews also raise concerns about oversight and safety, including allegations that demand careful verification and due diligence during visits and admissions.
Practical guidance for families is to approach a tour with specific, measurable questions and to request transparency in real time. Seek a direct meeting with the administrator or director of nursing to review staffing patterns, nurse-to-patient ratios, and the cadence of call-light responses. Ask for a sample weekly care plan and how family input is incorporated, especially for rehab goals and discharge planning. Inquire about therapy schedules, the roles of the case coordinator and social worker, and how dietary preferences are accommodated - customer service in dining can be a differentiator. If possible, speak with current residents and family members about how a typical day unfolds, and request a trial of several shifts to gauge consistency. Clarify what happens if issues arise and how promptly management follows up.
In the end, The Reserve at Richardson offers compelling value for families prioritizing strong rehab outcomes, visible leadership, and a compassionate, engaged staff. It is a solid choice for those who want a facility that feels like a family, where therapy and nursing work in concert to restore function and quality of life. However, for families that cannot tolerate uneven staffing, inconsistent call-light response, or recurring concerns about dining and administrative communication, it is wise to compare alternatives with more consistent day-to-day reliability. A deliberate, in-person evaluation - focusing on current staff momentum, intake processes, and firsthand experiences of care - will determine whether The Reserve is the right fit or if another option better aligns with the family's expectations and the loved one's needs.
129 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas Love (11 miles away) Dallas-Fort Worth International (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Reserve at Richardson in Richardson, TX is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
Our residents can indulge in various amenities such as a beauty salon, cable or satellite TV, a computer center, and a gaming room. We also provide fully furnished accommodations with private bathrooms and kitchenettes, ensuring convenience and privacy for each resident. Wi-Fi/high-speed internet is available throughout the community for easy connectivity.
For dining options, we offer restaurant-style dining with special dietary restrictions catered to individual needs. Our residents can enjoy delicious meals prepared by our skilled culinary team. Additionally, they have the opportunity to relax in our small library or spend time outdoors in our beautiful garden.
The Reserve at Richardson also offers care services to assist residents in their daily activities. Our dedicated staff provides 24-hour supervision and assistance with bathing, dressing, transfers, and other activities of daily living. Medication management is also provided to ensure residents' health and well-being.
We prioritize mental wellness through our mental wellness program that promotes emotional support and cognitive stimulation among residents. Transportation arrangements are available for non-medical purposes as well as transportation to doctors' appointments.
Residents at The Reserve at Richardson can participate in various activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities organized by our caring staff. Our concierge services are also available to cater to any personal needs or requests.
In terms of nearby conveniences, there are two cafes, eleven pharmacies, five physicians' offices, seventeen restaurants, one transportation service facility, two places of worship and theaters nearby. Furthermore, there is easy access to medical services with one hospital located nearby.
At The Reserve at Richardson, we strive to provide a warm and inviting environment where seniors can enjoy a comfortable lifestyle while receiving personalized care assistance when needed.
The Reserve At Richardson is located at 1610 Richardson Drive, Richardson, TX 75080 in Dallas County, Texas
The Reserve At Richardson on seniors.fyi includes 10 photos including images showing interior, decor, dining, living room, rehabilitation, physical therapy, bedroom, parking, and more.
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