The Plaza At Richardson

Pros

• The Plaza at Richardson is noted for its cleanliness and pleasant odor, contributing to a welcoming environment.
• Residents are provided with a variety of activities, including games and entertainment from visiting guests, enhancing their daily experiences.
• The staff is described as caring and efficient, demonstrating compassion towards the residents.
• The facility offers excellent therapy options and opportunities for participation in various wellness programs.
• The recently updated Medicare rehab wing features large private rooms equipped with amenities like sleeper sofas and ample storage space.
• A new enthusiastic manager has brought positive changes to the facility, including the addition of a nurse practitioner for immediate medical attention.
• Residents enjoy access to well-maintained outdoor spaces with rocking chairs available for relaxation.

Cons

• The staff at the facility has been reported to forget residents' dinners and medications, leading to neglect of their needs.
• Residents have experienced long periods of being left in waste and urine, which raises serious concerns about hygiene and care standards.
• A family member witnessed a rude staff interaction, where a resident was unfairly blamed for being left wet for hours.
• There are complaints about inadequate bathing and personal hygiene practices, resulting in unpleasant body odor among residents.
• A critical incident involving gross negligence led to a resident having a life-threatening experience due to lack of proper medical care and attention.
• Concerns were raised about the cleanliness and overall maintenance of certain areas within the facility that have not been updated.

Review

The quality of care and living conditions in assisted living facilities can greatly impact the well-being of residents. A series of contrasting experiences at such facilities raises questions about standards, staff engagement, and overall resident satisfaction. The first review delves into alarming issues faced by a husband residing in one facility, where negligence appeared rampant. The caregiver forgot to provide dinner on multiple occasions, neglecting his lunch as well, which was left to grow cold in the hall. Additionally, there were serious accusations that medication was not administered properly, leading to an unfortunate incident where a rude employee verbally abused the husband after he had been left wet for several hours. This lack of basic care extended further; the husband often found himself lying in waste and urine for long periods—an indication of poor hygiene management that led to body odor and dental neglect due to the absence of a toothbrush.

Conversely, another review reveals a more positive picture regarding touring The Plaza at Richardson for a potential sister-in-law's residency. Upon entering this facility, it offered an immediate impression of cleanliness and order without overwhelming scents that could be distracting or uncomfortable. The reviewer noted that they only had access to a specific shared room but were impressed by the dining area and communal activities designed to keep residents engaged in games and entertainment provided by visiting performers. All these aspects seemed reassuring for families considering placement for loved ones; however, they also highlighted that no establishment is flawless.

In stark contrast to this favorable account is another testimony from someone whose mother experienced life-threatening neglect during her short stint at The Plaza for rehabilitation services. Over two weeks, critical care alarms went unnoticed as her catheter remained unchanged and her dressing went unattended until infections developed so severely that she required an extended hospitalization lasting four months due to gross negligence on the part of the facility's staff.

Amidst these contrasting reports about The Plaza at Richardson emerges yet another perspective highlighting exceptional service delivered by dedicated staff members who genuinely seem committed to engaging residents through various activities. Observers have noted cheerful atmospheres alongside skilled nursing assistance reflecting compassion towards those in their care. While some criticisms linger regarding food quality—described as institutional—the programs available at this facility are plentiful and inclusive of physical wellness initiatives aimed at improving overall health outcomes among residents.

Further analysis indicates that while one part of The Plaza has undergone significant renovations—including an upgraded private wing tailored specifically for Medicare rehabilitation patients—the majority remains unrefurbished despite its ample space accommodating various needs effectively. It offers essential amenities such as larger private rooms equipped with sleeper sofas and plentiful storage solutions while ensuring timely medical attention through a dedicated nursing station staffed with professionals who prioritize patient welfare.

The visual appeal extends beyond internal enhancements; outdoor areas include rocking chairs lined up on porches frequented by residents enjoying peaceful moments outdoors—a thoughtful addition promoting socialization among those seeking respite from their daily routines inside the building's structured environment. Such updates reflect ongoing efforts from management aiming towards providing higher standards amid shifting demands within assisted living landscapes—further demonstrating how diverse experiences shape perceptions within similar establishments catering to seniors’ needs.

Ultimately, these reviews underscore varying levels of satisfaction among different facilities within similar geographical settings while illuminating crucial aspects families should consider when selecting suitable accommodations for their loved ones requiring assistance during later stages in life.

Located in Richardson, Texas, this area offers convenient access to various transportation options such as the Arapaho Center Station and Park Lane Station. In terms of dining options, residents can find a range of restaurants nearby including Torchy’s Tacos, Guitars & Growlers, and Pappasito's Cantina. For healthcare needs, there are several physicians' offices and hospitals in the vicinity like Eye Care Associates and The Heart Hospital Baylor Plano. Additionally, seniors can enjoy leisurely activities at parks like Addison Circle Park and Russell Creek Park or catch a movie at Alamo Drafthouse Cinema or AMC Theater Northpark. With numerous amenities and services available within close proximity, this part of Richardson provides a convenient and comfortable living environment for seniors.

Transportation

• Arapaho Center Station (0.4 miles)
• Park Lane Station (7 miles)

Restaurants

• Torchy’S Tacos (0.7 miles)
• Guitars & Growlers (1 miles)
• Pappasito's Cantina (1.7 miles)
• Waffle O’licious (2.1 miles)
• McDonald's (2.6 miles)
• Chick-Fil-A (2.6 miles)
• Sonic Drive-In (2.7 miles)

Theaters

• Alamo Drafthouse Cinema (1.4 miles)
• Alamo Drafthouse Lake Highlands (7 miles)
• AMC Theater Northpark (7.3 miles)
• Cinemark Holdings (7.4 miles)

Physicians

• Eye Care Associates (2 miles)
• Eminent Medical Center (2.7 miles)
• Baylor Medical Plaza (4 miles)
• The ENT & Allergy Centers of Texas (4.4 miles)
• Elizabeth Jekot Breast Imaging Center (4.4 miles)
• Plano Orthopedic & Sports Medicine Center (5.6 miles)
• Dhat (6.4 miles)

Pharmacies

• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (4.1 miles)

Places of Worship

• Shiloh Missionary Baptist Church (3.8 miles)
• Episcopal Church Of The Transfiguration (3.9 miles)
• Chase Oaks Church (7.2 miles)
• Preston Hollow Presbyterian Church (7.4 miles)

Hospitals

• The Heart Hospital Baylor Plano (4.9 miles)
• Texas Health Presbyterian Hospital Dallas (6.3 miles)

Cafes

• Mimi's Star Cafe (4.9 miles)
• Red Truck Cafe (5.1 miles)
• Starbucks (5.8 miles)
• Starbucks (6.2 miles)
• Mozart Bakery (6.3 miles)
• Starbucks (7.2 miles)
• Starbucks (7.3 miles)

Parks

• Addison Circle Park (5.8 miles)
• Russell Creek Park (6 miles)
• Memorial Park (6.2 miles)
• R.P Brooks Park (6.6 miles)
• Hoblitzelle Park (7 miles)