The Plaza At Richardson
Save1301 Richardson Drive, Richardson, TX 75080
For more information about senior living options: (844) 490-3973
The Plaza at Richardson is described as clean, well-maintained, and warm and inviting. The nurses and caregivers are said to go above and beyond, showing kindness and patience every day. Communication is noted as excellent, with families kept informed and no unanswered questions. There is genuine compassion from everyone, providing peace of mind that loved ones are safe and cared for. The facility is clean, welcoming, and well-maintained, offering residents peace of mind. The staff across nurses, aides, and therapy teams are kind, attentive, and genuinely care about residents' well-being. Admissions coordinators like Katrece and Lia are praised for making the process easy and for their dedication. Tina in the business office is described as a joy to work with, and Katrece is an amazing admissions coordinator. The Plaza at Richardson is highly recommended as a compassionate and well-run facility.
They report chronic understaffing and difficulty finding an aide or nurse, leading to delays in care. They describe residents being left in soiled or wet clothing and beds for long periods with no staff attention. They claim the meals are small and often served in styrofoam containers, contributing to weight loss. They allege dirty conditions and even roaches present in the facility. They recount neglect and safety lapses (e.g., dirty catheter, wounds not changed) that led to hospitalizations. They state the facility never answers the phone, making communication difficult. They criticize the administration as unsuitable for the job, calling the administrator a "slave driver." They urge others not to send their loved ones there and to avoid the Plaza at Richardson.The Plaza at Richardson is best suited for families seeking a warm, closely supervised skilled-nursing and memory-care environment where daily compassion and clean, welcoming surroundings are nonnegotiable. The community earns consistently strong marks for attentive nurses, aides, and a therapy team that keep residents engaged and active, with a clear emphasis on safety and personal warmth. It fits families who want visible, ongoing communication about medical changes, medications, and daily routines, plus a setting that feels homey and well cared-for. For those who prize a robust admissions process and staff who genuinely seem to care about each resident's well-being, this facility checks many of the right boxes. In short, it's a practical fit for seniors who value human connection and dependable medical oversight as the core of long-term care.
Yet, certain realities merit careful consideration before choosing The Plaza. Alternatives should be on the table for families prioritizing flawless staffing consistency, rigid adherence to schedules, and uniformly high-quality outcomes across all shifts. Several reviews flag chronic understaffing and delayed responses, with reports of unaddressed daily tasks such as bathing, laundry, and room maintenance. There are also deeply troubling accounts of poor wound care, missed meals, and weight loss, as well as accusations of neglect in some situations. For residents with significant memory-care needs, it's essential to verify how the memory wing operates in practice, how flexible pathways between wings are, and how quickly a resident can be transferred when stabilization is achieved. These concerns warrant a thorough, probing evaluation.
On the upside, the strongest positives revolve around compassionate care and a clean, well-maintained environment. Families repeatedly highlight the staff's kindness, the honesty and usefulness of communication, and the sense that residents are genuinely cared for day in and day out. The facility's therapy program, especially physical therapy, is frequently praised for keeping residents active and engaged. A newer private-wing configuration for Medicare rehab patients, along with a dedicated nursing station and a broader, albeit older, building footprint, supports a practical workflow for rehab and daily nursing needs. When the team works well, the combination of personal attention, clear updates, and accessible therapy can feel life-changing for residents and their families alike.
That said, the gaps in staffing and consistency cannot be dismissed. Reported turnover, uneven care across shifts, and occasional lapses in housekeeping and meals temper the otherwise positive impressions. Families who encounter such issues must scrutinize the facility's current staffing model, turnover rates, and how temporary gaps are addressed. The most credible defense is to observe the place personally, meet the admissions team, and ask pointed questions about how often aides are on the floor, how med changes are communicated, and what triggers a rapid escalation to a nurse or supervisor. It's also wise to tour multiple days and times to gauge whether the "always on" care culture holds steady across weekends and evenings.
For decision-making, practical next steps hinge on concrete verification. During a visit, demand current staffing metrics, including nurse-to-resident ratios by shift, and request real-time examples of how medicine changes are communicated to families. Inspect the memory-care demands: staff training, safety protocols, and the process for transitioning between memory wards and general units. Evaluate dining logistics, meal quality, and assistance during meals, as nutrition quality and consistency often correlate with overall well-being. Ask for a tour of rehab spaces, equipment, and the private-wing accommodations, and query how often rooms are updated or refreshed. Above all, seek transparent reassurance about what constitutes "sufficient staffing" in peak times and how the administration supports front-line workers to reduce burnout and turnover.
In the end, The Plaza at Richardson delivers a genuine, resident-centric experience in a clean, nurturing environment with a capable therapy team and strong admissions support. The real decision hinges on tolerance for staffing variability and a willingness to engage actively with administration to monitor care quality. For families prioritizing heartfelt caregiver relationships, clear communication, and dependable rehab options, this community remains a solid, practical choice. For those who cannot compromise on staffing consistency, vigorous monitoring of daily operations may lead to exploring alternatives with steadier staffing and more uniform outcomes. The right fit exists for the right family and the right resident profile.
91 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces. Guasts at mealtime"Guests at mealtime" offer seniors the opportunity for social interaction, companionship, and a sense of community during meals, which can help combat feelings of loneliness and isolation commonly experienced in senior living environments. It can also enhance their overall dining experience and improve their mental and emotional well-being.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
LaundryLaundry services are important for seniors as they may have difficulty with physical tasks such as bending, lifting, or carrying heavy loads. Having access to laundry services can help seniors maintain personal hygiene, cleanliness, and independence in their daily lives.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Security gateSecurity gates provide an added layer of protection and peace of mind for seniors living in a community. They help prevent unauthorized entry, deter potential intruders, and create a sense of security for residents. This extra security measure can make seniors feel safe and secure in their living environment.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
SpaSpas are important for seniors because they provide relaxation, stress relief, and therapeutic benefits which can improve their overall well-being and quality of life. Additionally, spa treatments such as massages, hydrotherapy, and aromatherapy can help alleviate common age-related ailments such as arthritis, joint pain, and circulation issues. Seniors deserve to enjoy a pampering experience that promotes physical and emotional wellness.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed. Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas Love (11 miles away) Dallas-Fort Worth International (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Room serviceRoom service is important for seniors in a senior living community because it provides convenience and allows them to have their meals delivered directly to their room. This can be especially beneficial for seniors who may have mobility issues or difficulty accessing the dining area. Room service ensures that seniors are able to receive nutritious meals without having to navigate through the facility, allowing them to maintain their independence and overall well-being. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Arts and craftsEngaging in arts and crafts activities provides seniors with a creative outlet, promotes cognitive function, enhances dexterity and fine motor skills, fosters social interaction, and boosts overall well-being and mental health. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Live musical performancesLive musical performances can provide seniors with a sense of joy, nostalgia, and connection. Music has the power to evoke emotions and memories, improve mood and cognitive function, and foster social interaction among seniors. It can also serve as a form of therapy and stress relief for older adults, making it an important activity to include in senior living communities.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation. SpanishSpanish is an important language for seniors because it allows them to communicate effectively with caregivers, medical professionals, and others in their community who may speak Spanish as their primary language. It also provides opportunities for cultural enrichment and social connections.The Plaza At Richardson in Richardson, TX is a vibrant assisted living community that offers a wide range of amenities and care services to cater to the needs of our residents.
Our amenities are designed to provide convenience, comfort, and entertainment. Residents can enjoy a visit to our beauty salon for some pampering or relax in our gaming room. Our fully furnished apartments come with private bathrooms and kitchenettes, allowing residents to maintain their independence while still receiving assistance with daily activities. The dining experience at The Plaza At Richardson is restaurant-style, with special dietary restrictions taken into consideration. Our fitness room and wellness center promote physical well-being, while our small library and computer center encourage mental stimulation. Residents also have access to Wi-Fi/high-speed internet.
Care services at The Plaza At Richardson are comprehensive and tailored to each individual's needs. We provide 24-hour call system and supervision for added security and assistance with activities of daily living such as bathing, dressing, and transfers. Our staff members are trained in medication management and meal preparation according to diabetes diets and other special dietary restrictions. A mental wellness program is available to support emotional well-being.
Our community encourages an active lifestyle with various activities organized for residents' enjoyment. Community-sponsored activities, fitness programs, live musical performances, planned day trips, resident-run activities, and scheduled daily activities ensure there is always something interesting happening.
At The Plaza At Richardson, we understand the importance of communication and cultural diversity. In addition to English-speaking staff members, we also have Spanish-speaking staff members who can assist residents who prefer communicating in Spanish.
Conveniently located near numerous cafes, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals means that residents have easy access to essential services within the neighborhood.
With an array of amenities and care services combined with a vibrant community atmosphere and nearby conveniences, The Plaza At Richardson provides a comfortable and enjoyable assisted living experience for its residents.
Located in Richardson, Texas, this area offers convenient access to various transportation options such as the Arapaho Center Station and Park Lane Station. In terms of dining options, residents can find a range of restaurants nearby including Torchy’s Tacos, Guitars & Growlers, and Pappasito's Cantina. For healthcare needs, there are several physicians' offices and hospitals in the vicinity like Eye Care Associates and The Heart Hospital Baylor Plano. Additionally, seniors can enjoy leisurely activities at parks like Addison Circle Park and Russell Creek Park or catch a movie at Alamo Drafthouse Cinema or AMC Theater Northpark. With numerous amenities and services available within close proximity, this part of Richardson provides a convenient and comfortable living environment for seniors.
The Plaza At Richardson is located at 1301 Richardson Drive, Richardson, TX 75080 in Dallas County, Texas
The Plaza At Richardson on seniors.fyi includes 5 photos including images showing bedroom, interior, physical therapy, rehabilitation, exercise equipment, fitness, brick, architecture, and more.
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