3315 Cross Timbers Road, Flower Mound, TX 75028
For more information about senior living options: (844) 490-3973
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The staff are compassionate, attentive, and professional, meeting residents' needs with kindness. The facility is clean, welcoming, and well-maintained, creating a comfortable environment. Angelique Watkins, the Life Enrichment Director, is loved by residents and keeps them busy and active. The activities coordinators create a lively, engaging atmosphere for residents and their families. Cross Timbers is praised as a high-quality skilled nursing and long-term care provider in Flower Mound. Wanda and Bill are highlighted for their exceptional support and help navigating the rehabilitation process. The staff are friendly, caring, and consistently dedicated to residents, with residents enjoying the food and activities. The rehab team, including nurses and aides, is described as thorough and attentive. The center's music program receives positive feedback, with residents actively enjoying performances. Overall, the care team is recognized for taking great care of residents and providing a sense of security for families.
The facility smells bad and is dirty. The weekend nurses and aides are moody and unprofessional. The staff are not trained well to care for patients. Call lights were ignored and staff would respond hours later. The reviewer blames staff incompetence for their husband's death. The facility allegedly failed to submit an insurer claim for an extension and harassed the reviewer with calls and wage-garnishment threats. The administration is accused of misleading the public about the facility's quality.Moving a loved one into rehab or long-term care is never easy, and the collection of experiences here reflects that reality in all its complexity. Families describe a wide spectrum of care, support, and atmosphere at Cross Timbers Rehabilitation and Health Care Center, with many praising the compassion, professionalism, and personal attention they found there, even as others recount serious concerns about cleanliness, communications, and certain clinical processes. Time and again, the message is that the staff can be incredibly responsive, kind, and invested, and that the facility can feel like a welcoming home to residents. In one hopeful thread, families recount how Bill and Gina helped navigate the decision-making process, offering reassurance and clear guidance, which gave them relief during a challenging transition and confidence that their loved one would be cared for with true compassion.
Several reviews spotlight the personal impact of the team. A number of family members say their loved ones "live here and love it," and that the weekend nursing and aide staff are memorable for their warmth and attitude - though one reviewer frankly questions why anyone would stay in healthcare if they carry such a negative demeanor on the job. Within the ongoing praise, standout staff members surface repeatedly: Lauryn, a treatment nurse, is described as very nice and helpful; Melissa, a CNA, is described as top-notch and going far beyond expectations while maintaining a professional yet personally warm touch; Ashley and Bethany, the nurse, are singled out for their attentiveness to a resident in need. Several families credit Linda the social worker with advocacy and support, and they recognize Christy, the director of nursing, as exceptionally accessible, attentive, and kind toward their loved ones. On the enrichment side, Angelique Watkins, the Life Enrichment Director, receives consistent praise for welcoming visitors and keeping residents busy and engaged, a dynamic that others note contributes to a lively, caring community atmosphere. The overall sentiment from many reviews is that Cross Timbers mobilizes a caring, capable team that treats residents with respect and provides meaningful, individualized attention.
The atmosphere of the facility also emerges as a strong point in many accounts. Visitors describe Cross Timbers as clean, welcoming, and well-maintained, with residents who feel valued and connected through a wide range of activities and outings. The music program and community engagement are highlighted as meaningful experiences that brighten the days of residents and bring smiles to their faces. Reviews note that the activities coordinators foster a lively mood, with residents and families enjoying events and outings, and with staff readily coordinating events that residents look forward to. For some families, this sense of a vibrant, caring community helps counterbalance the daily stress of caregiving, and several reviewers emphasize how the staff's genuine kindness leaves a positive impression that endures beyond a single visit.
Yet, the picture is not one-sided. A number of reviewers recount concerns about the physical environment and the consistency of care. Some note that the building can feel and smell dirty at times, with broken blinds and other maintenance issues, and at least one review outright flags the facility for being dirty and having inappropriate conditions for rehab. A few posts recount experiences where call lights were allegedly ignored or not promptly responded to, and a reviewer attributes a serious negative outcome to perceived care gaps and wound-care shortcomings during a hospital-to-facility transfer. In one particularly distressing account, a family describes their husband's decline following knee replacement, the subsequent cardiac arrest, and the perception that the care he received - especially around wound care and pneumonia treatment - was not adequate; the reviewer contends that incompetence played a role in the outcome. This account is presented as a personal experience and expresses deep heartbreak and disillusionment with the care provided.
There are also more targeted concerns about the weekend experience. One reviewer, reflecting on weekend nurses and aides, mentions an ongoing attitude problem that they find hard to reconcile with a profession built on service and care. The issue is framed as a fundamental conflict between the nature of healthcare work and the way some weekend staff members present themselves, which colors the overall impression of otherwise strong clinical teams. In another vein, a reviewer describes a billing dispute that spiraled into a confrontation over claims extensions and payment, including a claim that the facility failed to submit an extension to the insurer and would threaten wage garnishment if not paid. That account portrays a serious administrative and financial friction that strained the experience for the reviewer and raised questions about how some administrative processes are managed, even as the care side of Cross Timbers is described as strong by many.
Despite these concerns, several reviewers emphasize how Cross Timbers has demonstrated quality and stability in care, especially in rehabilitation and post-acute settings. A number of families highlight how their loved ones benefited from the rehab team's guidance and support, how the staff consistently showed up with a supportive demeanor, and how the overall environment contributed to a positive experience during recovery. People speak highly of the way the team collaborates with families, keeps residents engaged in activities, and handles the transition through different levels of care, whether rehabilitation, long-term care, or ongoing wellness. In this sense, Cross Timbers appears to offer a balanced package: warmth, attentiveness, and a strong rehab orientation that resonate with many families, alongside legitimate concerns voiced by others about atmosphere, responsiveness, and administrative processes.
Ultimately, what emerges is a portrait of a facility that many families hold in high regard for the care, compassion, and community it can provide, while also illustrating that real experiences can diverge dramatically from one family to the next. The praise for specific individuals - such as Bill, Wanda, Christy, Linda, Melissa, Lauryn, Ashley, Bethany, and Angelique - reflects a common thread: dedicated staff members who are often described as going above and beyond, making a real difference in residents' days and families' peace of mind. At the same time, the critical voices underscore that cleanliness, consistent responsiveness, and reliable administrative processes are essential to solidifying trust and delivering consistently positive experiences across all shifts and all days of the week.
For families considering Cross Timbers, the takeaway is nuanced. The facility is repeatedly framed as a compassionate, capable place where many residents thrive, supported by a team that care deeply about their well-being and a program of activities that keeps people engaged and connected. However, potential residents and their families are wise to weigh those strengths against the concerns raised by others: sensory and maintenance issues that affect daily comfort, the perceived variability in weekend staffing attitudes, and the importance of clear, reliable administrative and insurance handling. The bulk of reviews encourage direct conversations with the facility, observation of how staff interact with residents, and a careful assessment of what level of care is needed, with an emphasis on touring, asking about specific care plans, and meeting with the nursing leadership to understand how Cross Timbers would tailor its approach to a particular loved one.
In the end, Cross Timbers Rehabilitation and Health Care Center emerges as a place of strong personal connection and notable strengths in care and enrichment, tempered by real, documented concerns that some families have faced. The stories here reflect the complexity of sourcing comfort and hope within the realities of long-term care, and they remind us that each family's experience will hinge on a combination of staffing consistency, environmental conditions, administrative efficiency, and the daily, hands-on care that makes all the difference in a resident's quality of life. Families are encouraged to listen closely to both the praise and the cautions, to visit and evaluate for themselves, and to engage openly with the team to ensure that their loved one's care plan aligns with their expectations and needs.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dallas-Fort Worth International (10 miles away) Dallas Love (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Cross Timbers Rehabilitation And Healthcare Center in Flower Mound, TX is a vibrant assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents. The community is equipped with a beauty salon where residents can pamper themselves, and cable or satellite TV to keep them entertained. Additionally, there is community-operated transportation available for outings and appointments.
For those who enjoy technology, there is a computer center with internet access, as well as Wi-Fi/high-speed internet throughout the facility. Residents can also enjoy delicious meals in the dining room with restaurant-style dining options. Housekeeping services ensure that the living spaces are always clean and tidy.
Residents can stay physically active in the fitness room or enjoy indoor gaming in the gaming room. For those who prefer outdoor activities, there is a beautiful garden and outdoor space to relax and socialize. A small library provides opportunities for reading and relaxation.
The Cross Timbers Rehabilitation And Healthcare Center also offers move-in coordination assistance to make transitioning into the community seamless. Private bathrooms provide convenience and privacy for residents, while transportation arrangements are available for non-medical purposes as well as doctors' appointments.
When it comes to care services, this community has 24-hour call systems and supervision to ensure residents' safety around the clock. Trained staff members assist with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents take their medication accurately, while special dietary restrictions are accommodated.
Residents can participate in various activities including fitness programs, planned day trips, and resident-run activities. There are also scheduled daily activities to keep residents engaged and entertained. In addition to nearby parks where residents can enjoy nature walks or picnics, there are numerous pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals nearby for convenient access to essential services.
Overall, the Cross Timbers Rehabilitation And Healthcare Center offers a comfortable and engaging assisted living community for seniors in Flower Mound, TX.
Cross Timbers Rehabilitation And Healthcare Center is located at 3315 Cross Timbers Road, Flower Mound, TX 75028 in Tarrant County, Texas
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