Cross Timbers Rehabilitation and Care Center

Pros

• Bill and Gina went above and beyond to help families navigate the decision-making process.
• The facility is clean, welcoming, and well-maintained, with compassionate and attentive staff.
• Lauryn Treatment Nurse was very nice and helpful; Melissa the CNA is top-notch and goes beyond expectations with a professional, personal touch.
• Melissa, Ashley, and Bethany provided remarkable, attentive care for residents.
• Cross Timbers is the highest quality skilled nursing and long-term care provider in Flower Mound.
• Wanda and Bill have been great at helping families navigate the rehabilitation process.
• Angelique Watkins is loved by the residents and keeps them busy and engaged.
• The activities coordinators have created a lively mood where residents and families can enjoy themselves.
• The staff is friendly, professional, and caring, making a meaningful difference in residents' lives.

Cons

• The reviewer described Cross Timbers as a terrible place, noting a bad smell and staff who were not well trained to care for patients.
• A reviewer alleged Cross Timbers failed to submit an insurer claim for a two-day extension and harassed them with voicemails and threats of wage garnishment.
• A reviewer reported that two patients were placed on a mattress on the floor and largely left alone, with staff who were mostly rude and the facility smelling horrible.
• A reviewer claimed the wound care was not performed properly and that call lights were ignored, contributing to their loved one's decline and death due to staff incompetence.
• A reviewer criticized Cross Timbers for being dirty, smelling badly, with broken blinds and a general lack of care.
• A reviewer said weekend nurses and aides had an attitude and were unprofessional.
• A reviewer claimed administration misled the public by presenting Cross Timbers as the best rehab center, which was far from the truth.

Review

Moving a loved one into rehab or long-term care is never easy, and the journey for many families who shared their experiences at Cross Timbers Rehabilitation and Health Care Center reflects that mix of hope, relief, pride, and frustration that can accompany such a transition. Several reviews begin with a sense of relief and gratitude for people who helped families navigate difficult decisions. Bill and Gina stand out in these accounts as especially supportive, going "above and beyond" to guide families through the decision-making process. For many, knowing that a family member would be cared for by people who show true compassion and professionalism brought a much-needed sense of reassurance at a time when uncertainty and fear are common.

Across multiple comments, the staff's dedication is repeatedly highlighted in glowing terms. Families describe moms and dads who thrived on the center's warmth and attentiveness, with specific caregivers singled out for consistent, compassionate care. Lauryn, a treatment nurse, is described as very nice and helpful, while Melissa, a certified nursing assistant, is praised as "TopNotch" and someone who "goes far beyond" expectations with a blend of professional skill and a personal touch. Ashley, Bethany, and Linda - the social worker - are mentioned as making meaningful differences in residents' daily lives, from attentive care to helpful advocacy and clear communication. The broader team, including Wanda and Bill, receives recurring praise for being reliable, accessible, and deeply committed to guiding families through the rehabilitation process.

The strength of the facility in several reviewers' eyes is its commitment to activities, enrichment, and a sense of community. Angelique Watkins, the Life Enrichment Director, is singled out for welcoming hospice marketers and for keeping residents actively engaged, a sign that the center prioritizes more than just medical care. The music program, coordinated events, and a general sense that residents are not just cared for but cherished come through in multiple accounts. Reviewers note that activities coordinators have created a lively, welcoming mood for both residents and their families, and that staff members like Angie have been easy to work with in planning events that bring joy to the facility. In short, Cross Timbers is often portrayed as a place where residents can still feel like part of a vibrant community.

Several accounts speak to a generally positive atmosphere and a high level of care that leaves families feeling grateful. The facility is described as clean, welcoming, and well-maintained, with many reviewers pointing to a culture of compassion and professional attention. Families recount stories of loved ones adjusting well, enjoying meals and activities, and benefiting from the rehab programs that helped them regain strength after surgery or illness. The sentiment is that Cross Timbers can be a place where residents are truly treated with respect and kindness, and where staff demonstrations of empathy are a consistent thread throughout the experience.

Yet not every review aligns with the same harmonious picture. A subset of reviewers paints a starkly different impression of the place, highlighting troubling issues related to cleanliness, organization, and day-to-day care. One reviewer describes a "terrible" experience in which the facility smells bad, appears dirty, and where the staff are untrained and unprofessional. Another review complains of a lack of attention to patient needs, including delayed response to call lights, concerns about wound care, and a general sense that the facility's administration is more focused on appearances than on substantive care. In these accounts, the facility's reputation in the community seems to collide with the lived experience of patients and families who visited or stayed there.

There are also deeply concerning personal stories that raise questions about safety and outcomes. One reviewer recounts a family member who experienced a serious decline after staying at Cross Timbers, including a frustration with what they perceived as inadequate wound care and a delayed response to urgent needs. They describe a later cardiac event and death, with the reviewer attributing the outcome to staff incompetence. While such experiences are devastating and color the overall perception of the facility, they are reported as part of the lived experiences of some families and should be understood in the context of the high-stakes nature of acute care, rehab, and skilled nursing.

Another angle in the reviews concerns administrative and financial practices. A detailed complaint describes a billing dispute that spiraled into what the reviewer called harassment: two extra days of insurance extension were not billed, and claims were never submitted. The reviewer reports being contacted at work and threatened with wage garnishment, with little return of calls during business hours. This narrative emphasizes the importance of clear, proactive administrative processes in ensuring that families can focus on care rather than financial disputes, especially during fragile periods when loved ones are transitioning through rehab.

Across these varied experiences, what emerges is a picture of a facility that can be a source of immense comfort and praise for many families, while also containing troubling episodes that have left others deeply unsettled. The consistency of positive remarks about individual caregivers, program leadership, and the overall culture of kindness suggests that Cross Timbers has built a foundation of compassion and professional commitment. At the same time, episodes concerning cleanliness, timely care, effective wound management, patient safety, and billing practices indicate that there is room for improvement in operational reliability and administrative communication.

In sum, Cross Timbers Rehabilitation and Health Care Center appears to be a place where dedicated staff members, responsive leaders, and a? lively activities program can deliver meaningful, compassionate care to residents who benefit from rehab and long-term care. Families who share their experiences emphasize the importance of personal connections - between residents and nurses, therapy staff, life enrichment personnel, and administrators - alongside the tangible outcomes of improved mobility, engagement, and daily comfort. Yet the more troubling reviews remind us that consistent, high-quality care requires attention to execution at every level - from the cleanliness of the environment and the responsiveness of call lights to the adequacy of clinical care and the integrity of billing and communication. For those considering Cross Timbers, these perspectives together offer a nuanced view: a facility capable of extraordinary kindness and effective rehab, but one where experiences can vary and where ongoing attention to operations and administration is essential to ensure every resident receives the best possible care.

This part of Flower Mound, Texas offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacies, physicians' offices, hospitals, restaurants, cafes, parks, places of worship, theaters, and transportation options within close proximity, residents have easy access to essential services and recreational activities. The proximity to medical facilities such as Methodist Southlake Hospital and Baylor Scott & White Hospital Medicine makes this area especially suitable for seniors with healthcare needs. Additionally, the presence of popular dining options like Chick-Fil-A and Anamia's offers a variety of culinary choices for residents to enjoy. Overall, this part of Flower Mound provides a well-rounded living environment for seniors seeking convenience and comfort in their daily lives.

Pharmacies

• Kroger Pharmacy (0.6 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (2.1 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.8 miles)

Restaurants

• Local Pint (0.7 miles)
• Fuzzy's Taco Shop (1.7 miles)
• Taco Bell (1.8 miles)
• McDonald's (1.8 miles)
• Chick-Fil-A (2 miles)
• Anamia's (2.1 miles)
• McDonald's (2.2 miles)

Physicians

• Pediatric and Family Physicians (1 miles)
• Orthopedic Associates (1.1 miles)
• Kids First Pediatrics (2.5 miles)
• Bartonville Family Medical (3.8 miles)
• Texas Digestive Disease Consultants: Southlake (7.4 miles)
• All-Star Orthopaedics (7.5 miles)
• Women's Centre (9.7 miles)

Parks

• Twin Coves Park (2.1 miles)
• Shadow Ridge Park (3.1 miles)

Places of Worship

• Trietsch Memorial United Methodist Church (2.2 miles)
• Gateway Church (6.8 miles)
• First Baptist Church at The Fields (9 miles)

Theaters

• 0160 Amc Bar Highlands (2.4 miles)
• AMC DINE-IN Grapevine Mills 3 (5.5 miles)
• Cinemark (6.8 miles)
• Cinemark 14 (9.5 miles)

Hospitals

• Medical Center of Lewisville (4.4 miles)
• Methodist Southlake Hospital (6.8 miles)
• Baylor Scott & White Hospital Medicine - Grapevine (7.4 miles)

Cafes

• Starbucks (7.9 miles)
• The Market (8.1 miles)
• Farmhouse Coffee & Treasures (9.8 miles)

Transportation

• Terminal B (9.6 miles)
• Terminal A (9.7 miles)
• American Airlines Admirals Club (9.7 miles)
• American Airlines Admirals Club (9.8 miles)
• DFW Apron (9.8 miles)
• Trinity Mills Station (9.9 miles)
• Dallas Fort Worth International Airport (DFW) (10 miles)