Cross Timbers Rehabilitation and Care Center in Flower Mound, TX

Pros

• The staff went above and beyond to help families navigate the decision?making process.
• The facility is clean, welcoming, and well?maintained with compassionate caregivers.
• Cross Timbers is regarded as a top?quality skilled nursing and long?term care provider in Flower Mound.
• The staff are friendly, professional, and genuinely caring for residents.
• The activities coordinators create a lively, engaging atmosphere loved by residents.
• Wanda and Bill are praised for their proactive outreach and ability to coordinate care and insurance.
• Residents enjoy the programs, meals, and social activities, feeling safe and cared for.
• The center feels like home due to its caring, dedicated team.

Cons

• One reviewer described Cross Timbers as a terrible place with a foul odor and staff who were not adequately trained to care for patients.
• Several accounts reported call lights going unanswered for hours and medications being delivered late or overlooked.
• The facility was criticized for dirty conditions, outdated furnishings, and meals described as prison-style.
• Aides were accused of mocking a resident with dementia and misusing a resident's personal products without permission.
• There were warnings not to recommend the facility; one reviewer stated they would not recommend it for a loved one.
• There were serious safety concerns including multiple falls, neglect in wound and fever management, and an incident of a patient being dumped at the ER.
• Financial and administrative issues were noted, with claims of billing mistakes and harassment over payments.

Review

Cross Timbers Rehabilitation and Care Center in Flower Mound is best suited for families that prize a lively, relationship-driven rehab and long-term care environment where committed staff, accessible leadership, and active programs can drive meaningful recovery and daily well-being. The community is most compelling for those who want hands-on rehabilitation with a home-like atmosphere, strong social engagement, and a clear pathway through discharge planning. It works particularly well for memory-care residents who benefit from structured activities and staff who know residents by name, create personal connections, and coordinate with families to keep everyone informed. This is not a sterile or impersonal campus; it is designed to feel like a supported, engaged home.

The facility earns its accolades on people-first care and robust rehab capabilities. Families repeatedly highlight the quality and dedication of nurses, therapists, and restorative aides, with leadership - especially figures like Wanda and Bill - seen as trusted partners in the process. The therapy team often delivers measurable progress, and the activity program, alongside the social-work team, keeps residents socially engaged and oriented to daily routines. Cleanliness and a welcoming atmosphere routinely surface as strengths, reinforcing a sense of safety and belonging. When families need help navigating insurance, discharge timelines, and transitions, the transparency and responsiveness of the admissions and nursing leadership are frequently cited as reliable anchors.

Yet valid cautions emerge in a substantial minority of reviews. Some weekend staff attitudes and inconsistent responsiveness challenge the sense of security, and several accounts describe delayed call-bell responses and medication administration gaps. A number of families report odors or cleanliness issues, which can undermine comfort and confidence. More serious concerns appear in a handful of stories - lapses in wound care, insulin management, and overall medical oversight - along with reports of falls and disputes around billing and insurance communications. A few families describe negative experiences with administration and care coordination, including distressing encounters and contested transfers. Taken together, the negatives highlight real variability in day-to-day safety and consistency.

Those contrasts matter because they shape the practical calculus for families weighing the pros against the cons. For residents whose rehab goals are clear and who benefit from an energetic activity calendar, strong nursing supervision, and steady family communication, Cross Timbers can deliver a high-value experience. The platform of committed staff, proactive care planning, and a culture that treats families as partners tends to produce better adherence to therapy, faster progress, and smoother transitions when the care plan is well-managed. In practice, the facility's best outcomes arise when leadership remains closely involved, staff turnover is limited, and families stay closely engaged with care plans, notifications, and daily routines.

Alternatives warrant consideration for those prioritizing ironclad consistency, flawless safety records, and transparent administration. If a history of medication delays, inconsistent wound care, or billing friction looms large, other facilities with stronger track records in medical oversight and financial clarity may be preferable. For families with acute sensitivity to cleanliness or odor, or for residents with high fall risk requiring heightened supervision and safer room configurations, it can be wise to compare options with documented, uniform safety protocols. For some, the strongest case will come from facilities with highly predictable, 24/7 staffing models and consistently proactive care teams - not just a responsive leadership presence.

Decision-making should foreground repeated campus visits and candid conversations with nursing leadership, admissions, and social-work staff. Seek a thorough tour of the rehab and memory-care units, request current care plans for diabetes, wounds, nutrition, and mobility, and review recent incidents or audit notes that illuminate response times and safety protocols. Confirm weekend staffing levels, the efficacy of the call-light system, and the clarity of insurance and billing communications. When these elements align with priorities - active rehabilitation, social engagement, and a supportive, home-like atmosphere - Cross Timbers stands as a compelling option. If gaps persist in core safety, consistency, or financial transparency, family members will want to weigh alternatives more heavily.

This part of Flower Mound, Texas offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacies, physicians' offices, hospitals, restaurants, cafes, parks, places of worship, theaters, and transportation options within close proximity, residents have easy access to essential services and recreational activities. The proximity to medical facilities such as Methodist Southlake Hospital and Baylor Scott & White Hospital Medicine makes this area especially suitable for seniors with healthcare needs. Additionally, the presence of popular dining options like Chick-Fil-A and Anamia's offers a variety of culinary choices for residents to enjoy. Overall, this part of Flower Mound provides a well-rounded living environment for seniors seeking convenience and comfort in their daily lives.

Pharmacies

• Kroger Pharmacy (0.6 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (2.1 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.8 miles)

Restaurants

• Local Pint (0.7 miles)
• Fuzzy's Taco Shop (1.7 miles)
• Taco Bell (1.8 miles)
• McDonald's (1.8 miles)
• Chick-Fil-A (2 miles)
• Anamia's (2.1 miles)
• McDonald's (2.2 miles)

Physicians

• Pediatric and Family Physicians (1 miles)
• Orthopedic Associates (1.1 miles)
• Kids First Pediatrics (2.5 miles)
• Bartonville Family Medical (3.8 miles)
• Texas Digestive Disease Consultants: Southlake (7.4 miles)
• All-Star Orthopaedics (7.5 miles)
• Women's Centre (9.7 miles)

Parks

• Twin Coves Park (2.1 miles)
• Shadow Ridge Park (3.1 miles)

Places of Worship

• Trietsch Memorial United Methodist Church (2.2 miles)
• Gateway Church (6.8 miles)
• First Baptist Church at The Fields (9 miles)

Theaters

• 0160 Amc Bar Highlands (2.4 miles)
• AMC DINE-IN Grapevine Mills 3 (5.5 miles)
• Cinemark (6.8 miles)
• Cinemark 14 (9.5 miles)

Hospitals

• Medical Center of Lewisville (4.4 miles)
• Methodist Southlake Hospital (6.8 miles)
• Baylor Scott & White Hospital Medicine - Grapevine (7.4 miles)

Cafes

• Starbucks (7.9 miles)
• The Market (8.1 miles)
• Farmhouse Coffee & Treasures (9.8 miles)

Transportation

• Terminal B (9.6 miles)
• Terminal A (9.7 miles)
• American Airlines Admirals Club (9.7 miles)
• American Airlines Admirals Club (9.8 miles)
• DFW Apron (9.8 miles)
• Trinity Mills Station (9.9 miles)
• Dallas Fort Worth International Airport (DFW) (10 miles)