Cross Timbers Rehabilitation and Care Center

Pros

• The staff at Cross Timbers Rehabilitation & Healthcare Center demonstrated kindness and familiarity by knowing the details of the residents' lives, providing personalized care.
• The facility maintained a clean environment, with no unpleasant odors, contributing to a pleasant atmosphere for residents and visitors alike.
• There was great communication from the staff regarding updates on loved ones, even continuing support after a resident's passing.
• Many families appreciated the variety of activities offered at the center, fostering social interactions among residents.
• The dining experience was described as enjoyable and organized, creating a sense of community during mealtime.

Cons

• There were concerns regarding medication, insulin management, and nutrition from the beginning, which impacted the patient's health.
• The facility's care fell short of the promises made during onboarding, with shortcomings in wound care and response times.
• Delays in care and communication gaps exacerbated the situation.
• The meals served were bland, lacking nutrition, and not presented well.
• Housekeeping did not maintain cleanliness in the facility, leading to unsatisfactory living conditions.
• Staff failed to communicate effectively about the patient's condition or rehabilitation progress.
• A patient experienced severe pain and had no medications provided upon arrival.
• Neglecting high fall risk resulted in multiple falls and injuries within a short period.
• Overmedication led to significant impairment in communication for one patient.
• Overall dissatisfaction with the level of care prompted families to seek alternative options for their loved ones.

Review

Cross Timbers Rehabilitation & Healthcare Center has received a mixed bag of reviews from families and patients, with experiences ranging from inadequate care to moments of genuine compassion. A common thread in several accounts is the serious concern regarding the quality of medical treatment and the attentiveness of staff under various circumstances, leading to significant distress among families who entrusted their loved ones to this facility.

One family described their journey as extraordinarily challenging. From the outset, they noted issues related to medication management, particularly with insulin, as well as nutrition concerns that seemed to arise despite multiple discussions with staff members. After their mother's stay at Cross Timbers, they highlighted a lack of communication and follow-through on medical directives that ultimately impacted her health adversely. The family felt that the promises made during onboarding were unfulfilled, significantly affecting their experience and raising doubts about the center's commitment to quality care.

Another review painted a starkly different picture, illustrating an environment where cleanliness and attentive care were prioritized. A visitor from out of state expressed satisfaction upon seeing her aunt—a resident suffering from severe dementia—well cared for by staff who demonstrated kindness and familiarity with her life story. This experience highlights how individual interactions can vary widely within the same facility; while some residents faced neglect or poor housekeeping, others appeared content in an environment that fostered social connections and caring relationships.

The dichotomy continued with other narratives reflecting inadequate meal preparation and lack of essential services like housekeeping. One reviewer lamented that food was not only bland but also poorly presented, further detracting from the overall dining experience for residents. The inconsistency in communication among staff was also flagged as alarming by families who sought timely updates regarding their loved ones’ conditions but found themselves often in the dark.

In contrast to these negative reports, there were also voices acknowledging efforts made by certain employees at Cross Timbers that led to positive experiences during their time there. For instance, one individual praised a social worker named Rose for her proactive approach during transitions out of care. Families mentioned receiving updates even after a loved one’s passing—a gesture that many appreciated during difficult times—which indicated a level of emotional support that could ease feelings of loss.

Nonetheless, several families strongly advised against choosing Cross Timbers Rehabilitation & Healthcare Center due to experiences involving neglectful practices leading to falls or medical emergencies without proper intervention. One account described harrowing situations where a resident suffered serious injuries seemingly due to negligence regarding fall risks previously communicated to the staff; these failures only compounded frustrations over insufficient personal care measures such as bathing or managing fever symptoms effectively.

Amidst these varying accounts lies an important message: thorough investigation into potential placements is crucial for families considering rehabilitation centers like Cross Timbers. Each review reflects individual perspectives shaped by personal encounters within the facility; hence prospective residents or their advocates should weigh all available information carefully before making decisions about long-term healthcare options for loved ones grappling with health challenges. Ultimately, it is clear that while some residents may flourish in this community-oriented setting filled with activities and warmth, others face heartbreaking realities underscoring systemic failures deserving urgent attention and improvement.

This part of Flower Mound, Texas offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacies, physicians' offices, hospitals, restaurants, cafes, parks, places of worship, theaters, and transportation options within close proximity, residents have easy access to essential services and recreational activities. The proximity to medical facilities such as Methodist Southlake Hospital and Baylor Scott & White Hospital Medicine makes this area especially suitable for seniors with healthcare needs. Additionally, the presence of popular dining options like Chick-Fil-A and Anamia's offers a variety of culinary choices for residents to enjoy. Overall, this part of Flower Mound provides a well-rounded living environment for seniors seeking convenience and comfort in their daily lives.

Pharmacies

• Kroger Pharmacy (0.6 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (2.1 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.8 miles)

Restaurants

• Local Pint (0.7 miles)
• Fuzzy's Taco Shop (1.7 miles)
• Taco Bell (1.8 miles)
• McDonald's (1.8 miles)
• Chick-Fil-A (2 miles)
• Anamia's (2.1 miles)
• McDonald's (2.2 miles)

Physicians

• Pediatric and Family Physicians (1 miles)
• Orthopedic Associates (1.1 miles)
• Kids First Pediatrics (2.5 miles)
• Bartonville Family Medical (3.8 miles)
• Texas Digestive Disease Consultants: Southlake (7.4 miles)
• All-Star Orthopaedics (7.5 miles)
• Women's Centre (9.7 miles)

Parks

• Twin Coves Park (2.1 miles)
• Shadow Ridge Park (3.1 miles)

Places of Worship

• Trietsch Memorial United Methodist Church (2.2 miles)
• Gateway Church (6.8 miles)
• First Baptist Church at The Fields (9 miles)

Theaters

• 0160 Amc Bar Highlands (2.4 miles)
• AMC DINE-IN Grapevine Mills 3 (5.5 miles)
• Cinemark (6.8 miles)
• Cinemark 14 (9.5 miles)

Hospitals

• Medical Center of Lewisville (4.4 miles)
• Methodist Southlake Hospital (6.8 miles)
• Baylor Scott & White Hospital Medicine - Grapevine (7.4 miles)

Cafes

• Starbucks (7.9 miles)
• The Market (8.1 miles)
• Farmhouse Coffee & Treasures (9.8 miles)

Transportation

• Terminal B (9.6 miles)
• Terminal A (9.7 miles)
• American Airlines Admirals Club (9.7 miles)
• American Airlines Admirals Club (9.8 miles)
• DFW Apron (9.8 miles)
• Trinity Mills Station (9.9 miles)
• Dallas Fort Worth International Airport (DFW) (10 miles)