Mountain View Health & Rehabilitation

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  • Interior

    A cozy bedroom with a mounted TV, wooden dresser, and decorative orchid.

  • Decor

    A cozy bedroom setup with teal accents, featuring decorative pillows and a tray with candles on the bed.

  • Dining

    An empty dining hall with tables covered in patterned tablecloths.

  • Outdoor

    Sign for Mountain View Health and Rehabilitation facility.

  • Outdoor Seating

    An outdoor patio set with a round table and four chairs near a parking lot, accompanied by a potted plant.

  • Piano

    A grand piano with a bench in a room setting.

  • Exercise Equipment

    A compact fitness room with various exercise equipment and a wall-mounted TV.

  • Gym

    A room equipped with rehabilitation and exercise machines for physical therapy.

  • Healthcare

    A neatly arranged hospital room with two beds, featuring teal accents and floral decorations.

Mountain View Health & Rehabilitation

1600 Murchison Road, El Paso, TX 79902

For more information about senior living options: (844) 490-3973

4.4 from 100 reviews
5 stars
84
4 stars
1
3 stars
0
2 stars
0
1 stars
15

Skilled Nursing Facility

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    Overall Review of Mountain View Health & Rehabilitation

    Pros

    • pro The staff at Mountain View are great, caring, and amazing.
    • pro The environment is friendly and patient care is wonderful.
    • pro The facility is clean and well-maintained, with regular updates on care.
    • pro Sergio, the facility director, takes quick action to resolve issues and make things right.
    • pro Jose, the nighttime nurse, is excellent with the elderly.
    • pro Vicky, the director of nurses, is an excellent person with everyone.
    • pro Rosa, a CNA, is a very caring person.
    • pro Illiana, the social worker, is extremely helpful.
    • pro Debbie Aguilar, the admissions coordinator, is professional, respectful, and available to answer questions.
    • pro The bedside manner is outstanding, and the staff are quick to tend to all needs.
    • pro The food is absolutely delicious, and the dietary staff are helpful.
    • pro The staff arranged a 60th wedding anniversary celebration, making the family feel special.
    • pro The nursing staff are communicative and thorough in daily care.

    Review

    Mountain View Rehab and Health presents a wide spectrum of experiences, with both glowing praise and severe criticisms woven through the comments. On the positive side, many reviewers describe staff as great, caring, and attentive. They note a friendly environment and wonderful patient care, with the facility frequently described as clean and well-maintained. Families appreciated the regular updates on care, the sense that their loved ones were in good hands, and the feeling of being welcomed into a caring "family." Specific staff members are highlighted for their impact: a director who acted promptly to address concerns, a night nurse who treated residents with genuine kindness, and a director of nurses who carried themselves with professionalism. The admissions process is also praised by several, with Debra Aguilar, the Admissions Coordinator, repeatedly singled out for professionalism and accessibility, making families feel comfortable about entrusting their loved ones to Mountain View. Residents and families alike speak highly of bedside manners, responsiveness, and therapeutic food and dietary support, with CNAs, LVNs, and RNs all receiving thanks for their daily work and compassionate approach.

    In another thread, the facility is painted as a place of strong, caring relationships and practical support. Several accounts celebrate the way staff "made us feel part of a family" during a parent's stroke recovery, describing the table as a place of warmth and inclusion, and even a memorable 60th wedding anniversary celebration planned for residents and their families. The dietary staff is praised for accommodating nutritional needs, and the nursing team is commended for being thorough, communicative, and quick to respond to requests. The overall impression in these remarks is one of a supportive, patient-centered environment where families feel reassured and involved in their loved ones' care.

    Yet this portrait is far from uniform. A number of reviewers raise serious concerns about care quality and administrative integrity. Some describe the social worker and administrator as dishonest and focused on self-protection rather than patient welfare, with patient care taking a backseat in those assessments. Others say that residents rarely saw a doctor during their stay, underscoring worries about medical oversight and consistency in clinical judgment. One reviewer even alludes to "a few bad apples" in the staff, while still acknowledging that several individuals stood out positively. This tension - between individual staff members who are praised and systemic concerns about accountability - permeates several comments and colors the overall impression of the facility.

    Among the more jarring allegations are specific accounts of neglect and lapses in basic care. One family recounts a grandmother who was in the facility only two weeks and who suffered from an untreated UTI, which, according to the account, was linked to failure to change a urinal bag. They describe dirty rooms, ongoing pain, and nurses who were "horrible," with a particular staff member named Jose with glasses singled out as careless and rude by the critic. A complaint to the director is mentioned, followed by a confrontation that felt dismissive to the family. The reviewer asserts that they ultimately had to take their grandmother to the ER again due to the neglect - an outcome that deeply unsettled them and led to a strong warning not to place loved ones in the facility. Another visitor reports that a grandfather was left in distress after being found with a colostomy bag off and without appropriate calls for help, and that the hospital-level problems extended to issues with supplies and bedside monitoring. In these accounts, the consequences were not just dissatisfaction but real health risks and urgent medical interventions.

    Despite these heavy concerns, there are continuing testimonials of positive experiences that emphasize dependable, empathetic care and strong communication. Several families speak about staff who consistently check on daily needs and medical care, with a sense of genuine empathy and collaboration between patient and family members. They highlight the accessibility and responsiveness of the admissions team, especially Debra Aguilar, as well as the supportive roles of nurses, social workers, and dietary staff. For some, Mountain View represents a trusted place for ongoing rehabilitation, where patient dignity is preserved, and where staff go above and beyond to celebrate milestones and support families during challenging times. The contrast between these affirmations and the more troubling reports underscores a complex, uneven reality that families are navigating.

    Ultimately, the collection of experiences at Mountain View Rehab and Health suggests a facility capable of delivering high-quality, compassionate care in many instances, while also facing significant, sometimes severe, criticisms related to safety, medical oversight, cleanliness, and administrative integrity. The stories of praise - about caring nurses, efficient admissions, delicious food, and meaningful celebrations - coexist with accounts of neglect, poor bedside support, and alarming health scares that necessitated emergency care. For families considering this facility, the takeaway is nuanced: observe closely during visits, ask pointed questions about doctor rounds and care plans, verify cleanliness and safety protocols, and actively advocate for your loved one's needs. If you choose Mountain View, be prepared to engage continuously with the care team, monitor for any signs of neglect or miscommunication, and escalate concerns promptly to ensure your loved one receives timely, thorough, and respectful care.

    Features

    Housing

    • 187 resident community capacity 187 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • El Paso International (6 miles away) El Paso International (6 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Mountain View Health & Rehabilitation is an assisted living community located in the vibrant city of El Paso, TX. This community offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.

    The amenities at Mountain View Health & Rehabilitation are designed to cater to the various needs and preferences of its residents. There is a beauty salon where residents can indulge in some pampering and grooming. Each room is equipped with cable or satellite TV for entertainment purposes. Community-operated transportation is available for residents who need assistance getting around. A computer center allows residents to stay connected and engage in online activities. The dining room provides restaurant-style dining experiences, ensuring that meals are both delicious and enjoyable. Additionally, there is a fitness room where residents can engage in physical activities to stay active and maintain their health. The gaming room provides space for recreational activities, while the small library offers a quiet place for reading and relaxation. Outdoor spaces such as gardens provide opportunities for residents to enjoy nature.

    Care services at Mountain View Health & Rehabilitation aim to meet the individual needs of each resident. A 24-hour call system ensures that assistance is always available when needed. Trained staff members provide 24-hour supervision to ensure the safety and well-being of all residents. Assistance with activities of daily living, such as bathing, dressing, and transfers, are provided as needed. Special dietary restrictions can be accommodated, including diabetes diets. Medication management services help individuals keep track of their medications properly. A mental wellness program promotes emotional well-being among residents.

    In terms of nearby amenities, there are numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals located conveniently close by.

    Overall, Mountain View Health & Rehabilitation offers a comprehensive assisted living experience that focuses on providing a comfortable living environment along with personalized care services to support the overall well-being of its residents.

    Nearby Places of Interest

    Hospitals

    • Sierra Medical Center (0.1 miles)
    • Providence Memorial Hospital (1.3 miles)
    • University Medical Center of El Paso (2.8 miles)
    • Texas Tech Medical Center (2.8 miles)
    • Nucleo Hospitalario Med (2.8 miles)
    • El Paso Children's Hospital (2.8 miles)
    • Issste (3.1 miles)

    Physicians

    • Surgical Center of El Paso (1.1 miles)
    • El Paso Eye Surgeons (1.2 miles)
    • Las Palmas Medical Center Auxiliary (1.2 miles)
    • Westside Pediatric Night Clinic (1.6 miles)
    • El Paso Cardiology Associates (2.2 miles)
    • Nutis Schnaider Miguel Dr (2.4 miles)
    • Hospital de la Familia (2.4 miles)

    Pharmacies

    • Walgreens (1.2 miles)
    • Walgreens (1.3 miles)
    • CVS Pharmacy (1.5 miles)
    • Walgreens (1.7 miles)
    • Benavides (2.8 miles)
    • Walgreens (3.3 miles)
    • Farmacias Benavides (4.4 miles)

    Cafes

    • Starbucks (1.2 miles)
    • District Coffee (1.5 miles)
    • L & J Cafe (1.8 miles)
    • Teapioca Lounge (2.7 miles)
    • Starbucks (3.7 miles)
    • Caffenio (3.9 miles)
    • El Puente (5 miles)

    Restaurants

    • Raising Cane's Chicken Fingers (1.2 miles)
    • Crave Kitchen & Bar (1.2 miles)
    • Park Tavern (1.4 miles)
    • Whataburger (1.5 miles)
    • Hope and Anchor (1.6 miles)
    • Gussie's Tamales & Bakery (1.6 miles)
    • Taqueria Don Chicho (2.4 miles)

    Parks

    • Chihuahuita Park (2.1 miles)
    • Parque Chamizal (2.4 miles)
    • Crestmont Park (4.4 miles)
    • Ascarate Park (4.9 miles)
    • Parque Rincones de San Marcos (5.4 miles)

    Places of Worship

    • Iglesia de San Judas Tadeo (4.9 miles)

    Transportation

    • Hertz Rent A Car (5.2 miles)
    • TSA Security Check Point (5.2 miles)
    • El Paso International Airport (ELP) (5.2 miles)

    Theaters

    • Cinemark (6 miles)

    Frequently Asked Questions

    Where is Mountain View Health & Rehabilitation?
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