Grace Pointe Wellness Center is a nursing home community in El Paso, TX.
Information last verified:
2301 North Oregon Street, El Paso, TX 79902
For more information about senior living options: (866) 208-4318
4.1 from 73 reviews
5 stars
55
4 stars
2
3 stars
0
2 stars
1
1 stars
15
Overall Review of Grace Pointe Wellness Center
common35 reviews mention this
Compassionate, attentive nursing stands out
Residents and families repeatedly describe caring, attentive nursing and support.
Many reviews emphasize that nurses and staff are compassionate and responsive to residents’ day-to-day needs. Families also describe feeling supported during difficult times, including recognition of specific caregivers and the emotional support offered to them while visiting. Even where reviews are negative, they primarily focus on failures in responsiveness or communication rather than a complete absence of care.
common14 reviews mention this
Clean, well kept facility
Multiple residents and visitors describe a clean, well maintained environment.
Several reviews specifically call out that the facility is clean and well cared for, including comments about the building feeling comfortable and welcoming. A few reviews also mention renovations and more modern areas, reinforcing the impression that upkeep has improved. The negative reviews also include facility-management complaints, but they are more often about care outcomes or communication rather than cleanliness alone.
common4 reviews mention this
Therapy matters to families
Reviews frequently connect overall experience with therapy and rehab support.
Some families describe positive rehab experiences and specifically highlight therapy as a strong part of care. Others mention rehab more generally, including what they expected after a procedure, and compare outcomes with what they received. At the same time, a small number of reviews are sharply negative about rehab suitability, including reports of setbacks that led families to move care elsewhere.
caveat4 reviews mention this
Hard to reach staff by phone
A recurring complaint is difficulty getting answers and updates quickly.
Multiple reviews say phones were hard to answer and that calls could be put on hold, making it stressful for families trying to get health updates. Some reviews also mention unprofessional interactions with billing or social workers when they were seeking information. These accounts focus on responsiveness and follow-through rather than the facility’s appearance or basic friendliness.
caveat8 reviews mention this
Serious care and safety concerns
A minority of reviews describe severe lapses in safety and care outcomes.
Several negative reviews report alarming incidents that families interpret as inadequate supervision or missed needs, including accounts of residents being left alone or experiencing serious setbacks. Other complaints describe outcomes such as injuries, infections, or medication issues, alongside frustration with explanations given afterward. There are also reviews alleging inappropriate placement related to COVID status and missing personal items, which adds to concerns about consistency and accountability.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Grace Pointe Wellness Center on seniors.fyi includes 12 photos including images showing interior, building, decor, bedroom, outdoor, office, plant, outdoors, and more.
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Grace Pointe Wellness Center photos
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Interior
Outdoors
Decor
Building
Bedroom
Outdoor
Exterior
Plant
Office
Office Space
Interior
Decor
Bedroom
Building
Architecture, Entrance, and Facility
Artwork and Modern Furniture
Outdoor
Outdoors, Flag, Palm Trees, and Mountains
Exterior
Healthcare
Office
Plant
Waiting Area and Indoor Plants
Reception and Workspace
Office Space
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182 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
El Paso International (8 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Convenient location with easy access to cafes, parks, pharmacies, physicians, restaurants, and hospitals nearby.
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