Sunridge at Palisades

Pros

• The staff at Sunridge at Palisades are very friendly and attentive, making residents feel welcomed and cared for.
• Residents enjoy a variety of activities and social opportunities, contributing to a lively community atmosphere.
• The dining experience is generally positive, with many residents expressing satisfaction with the meals provided.
• The remodeling efforts and beautiful patio with a rose garden enhance the living environment for residents.
• Families appreciate the support and care their loved ones receive, particularly highlighting the helpfulness of staff during the transition to independent living.

Cons

• The facility is old, cramped, and has a stinky environment, leading to negative perceptions from visitors.
• There are concerns about poor management and lack of training for medication aides, resulting in potential medication errors.
• Several residents have reported issues with cleanliness, including dirty dining areas and the presence of bed bugs in some rooms.
• Communication from medical staff is lacking, particularly regarding keeping up with doctors' appointments.
• The overall service quality is perceived as poor, with complaints specifically about the quality of meals served.
• Residents feel that the staff do not take personal responsibility for lapses in care and often blame others for deficiencies.
• Some residents noted dissatisfaction with the responsiveness of staff to requests or issues raised by family members about care levels.
• A resident's apartment was not properly cleaned before moving in, leading to lingering concerns about cleanliness overall.

Review

Sunridge at Palisades has garnered a variety of reviews, showcasing an assortment of experiences ranging from glowing admiration to significant disappointment. Many visitors and residents express a general appreciation for the friendliness and warmth that permeate the atmosphere of the community. Several reviewers commend the staff for their kindness and attentiveness, stating that they create a welcoming environment that sets Sunridge apart from other similar facilities. This friendly demeanor was particularly noted during tours where prospective residents and their families found themselves greeted with warm hellos and genuine interest from both staff members and current residents.

However, many reviews simultaneously hint at underlying issues affecting the overall experience at Sunridge at Palisades. Although some residents report enjoying their new environment—complete with a variety of activities, friendly interactions, and satisfactory meals—others present starkly contrasting impressions. Reports of poor management practices have emerged, indicating a lack of communication regarding medication administration, maintenance requests, and accountability for lapses in care. Residents have described feeling disillusioned by unfulfilled promises concerning services like cleaning or dietary accommodations, leading to feelings of neglect among those who expected higher standards of care.

Specific complaints about cleanliness also arise frequently in the reviews. Some individuals noted that public areas appeared dirty or poorly maintained, with mentions of issues such as bed bugs in certain rooms further amplifying concerns over hygiene standards within the facility. While some acknowledge recent remodeling efforts aimed at improving conditions—like the addition of a rose garden patio—these upgrades do not appear to be uniformly effective in addressing deeper-rooted cleanliness issues or overall maintenance processes.

Dining experiences have also fluctuated widely according to resident feedback. A segment praised the food quality and expressed satisfaction with meal options available; however, others voiced strong criticism about it being subpar—not even suitable for homeless individuals—which prompted them to seek alternative living arrangements for their loved ones. Such conflicting perspectives on dining underscore differing expectations that may exist between various residents regarding what constitutes acceptable meal service in an independent living setting.

While many find value in Sunridge at Palisades due to its affordability compared to other local options, this aspect alone does not always mitigate challenges related to service quality or resident satisfaction levels. One reviewer articulated their disappointment over inconsistent care despite having low expectations based on cost—a sentiment echoed by others who felt that crucial elements like personal responsibility were sorely lacking within facility operations.

Overall, despite its endearing qualities rooted in community ambiance and personal connections forged through staff-resident interactions, Sunridge at Palisades faces significant hurdles maintaining cleanliness standards and consistent communication regarding resident care needs. As prospective residents consider this community as an option for elderly living arrangements, these mixed reviews serve as important context highlighting both commendable strengths alongside notable areas for urgent improvement that impact family decisions regarding care choices for their loved ones.

This part of El Paso, Texas is a convenient and well-equipped area for senior living. With several hospitals located within a short distance, including Sierra Medical Center and Providence Memorial Hospital, residents have easy access to healthcare services. There are also pharmacies such as Walgreens and CVS nearby for any medication needs. A variety of dining options are available, ranging from Gussie's Tamales & Bakery to Park Tavern, providing seniors with diverse culinary choices. Additionally, there are reputable physicians offices in the vicinity, like Surgical Center of El Paso and El Paso Eye Surgeons. For leisure activities, cafes such as Starbucks and District Coffee offer places to relax and socialize. Nearby parks like Chihuahuita Park and Parque Chamizal provide opportunities for outdoor recreation. Places of worship like Iglesia de San Judas Tadeo offer spiritual support, while transportation options including Hertz Rent A Car and El Paso International Airport ensure ease of travel. Overall, this area provides a well-rounded environment for seniors looking to settle down in El Paso.

Hospitals

• Sierra Medical Center (0.2 miles)
• Providence Memorial Hospital (1.5 miles)
• University Medical Center of El Paso (2.6 miles)
• Texas Tech Medical Center (2.6 miles)
• El Paso Children's Hospital (2.7 miles)
• Nucleo Hospitalario Med (2.8 miles)
• Issste (3.2 miles)

Pharmacies

• Walgreens (0.9 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.9 miles)
• Benavides (2.9 miles)
• Walgreens (3.1 miles)
• Walgreens (4.2 miles)

Restaurants

• Gussie's Tamales & Bakery (1.4 miles)
• Whataburger (1.5 miles)
• Crave Kitchen & Bar (1.5 miles)
• Raising Cane's Chicken Fingers (1.5 miles)
• Park Tavern (1.7 miles)
• Hope and Anchor (1.8 miles)
• Taqueria Don Chicho (2.6 miles)

Physicians

• Surgical Center of El Paso (1.4 miles)
• El Paso Eye Surgeons (1.5 miles)
• Las Palmas Medical Center Auxiliary (1.5 miles)
• Westside Pediatric Night Clinic (1.8 miles)
• El Paso Cardiology Associates (2.2 miles)
• Nutis Schnaider Miguel Dr (2.6 miles)
• Hospital de la Familia (2.6 miles)

Cafes

• Starbucks (1.4 miles)
• L & J Cafe (1.6 miles)
• District Coffee (1.7 miles)
• Teapioca Lounge (2.8 miles)
• Starbucks (3.7 miles)
• Caffenio (3.9 miles)
• El Puente (5 miles)

Parks

• Chihuahuita Park (2.3 miles)
• Parque Chamizal (2.5 miles)
• Crestmont Park (4.5 miles)
• Ascarate Park (4.8 miles)
• Parque Rincones de San Marcos (5.4 miles)

Places of Worship

• Iglesia de San Judas Tadeo (4.9 miles)
• Parroquia de Todos los Santos (6 miles)

Transportation

• Hertz Rent A Car (4.9 miles)
• TSA Security Check Point (4.9 miles)
• El Paso International Airport (ELP) (5 miles)