Mountain View Health & Rehab in El Paso, TX

Pros

• The staff are great, caring and amazing.
• The environment is friendly with wonderful patient care.
• The facility is clean and well-maintained, with regular updates on care.
• The nursing staff are attentive, compassionate, and thorough in daily care.
• The admissions team, especially Debbie Aguilar, is professional, respectful, and helpful.
• The food is excellent and the dietary staff are attentive to nutritional needs.
• The staff treat families like part of the care team and create a welcoming, home-like atmosphere.
• The administrators and case managers (Cynthia, Mara Alvarado) are polite, professional, and exceptionally helpful.

Cons

• The facility is described as horrible and not well taken care of.
• Most of the staff were negligent and careless toward residents.
• The environment was hostile and unwelcoming, with residents nicer than the staff.
• Several reviews warn: don't put your loved ones here and you will regret it.
• Rooms were dirty and care was inadequate, with at least one nurse described as careless and rude.
• A patient was given the wrong medication, leading to serious illness and death.
• Long-term care wing rooms were not furnished as advertised.
• There is an insanely high turnover of employees, with many not caring about residents.
• Management was accused of ignoring concerns and delaying responses, with some reviews claiming feedback was blocked.

Review

Mountain View Health & Rehab in El Paso, Texas is best suited for families seeking a hands-on, relationship-driven skilled-nursing environment where compassionate staff, steady clinical care, and a home-like atmosphere help residents recover and feel supported. The facility shines for post-acute recovery - especially stroke rehab - and long-term custodial care when families value regular updates, attentive nursing, and a warm, familial mood in daily life. When a loved one needs hands-on therapy, responsive nursing, and a staff that treats residents like family, Mountain View stands out as a credible option that can deliver meaningful progress and everyday kindness.

That said, a cautious adopter should consider alternatives if certain risk signals matter deeply. Families that cannot tolerate perceived turnover or inconsistent staffing, or who require near-perfect cleanliness and flawless communication, may want to look elsewhere. Several reviewers report ongoing concerns about staffing stability and responsiveness, bringing into question how consistently care is delivered across shifts. Those with prior experiences of neglect, frequent room cleanliness issues, or difficulty getting timely answers from administration may find the environment unpredictable. In short, if reliability and steady, proactive communication are non-negotiables, research other options before committing.

The strongest positives at Mountain View center on the bedside team and the care culture. Several reviews praise caring, attentive nurses and CNAs, with particular mention of bedside manners, regular monitoring, and genuine warmth toward residents. The admissions process is noted as smooth and professional, and case management support is repeatedly highlighted as a helpful path to arranging ongoing needs, insurance questions, and discharge planning. Family members frequently sing the praises of the dietary team and the overall environment - food described as delicious, staff as friendly, and the facility as clean and welcoming. When care teams align with family goals, the facility's clinical strengths translate into tangible improvements for residents.

On the other hand, the cons cited by some reviewers cannot be dismissed. Complaints range from rooms not meeting advertised furnishings to ongoing concerns about cleanliness, staff behavior, and responsiveness. A minority of accounts describe hostile or careless treatment, delayed responses to calls, and even serious incidents that a few families interpret as neglect or medical missteps. A handful of reviews point to high staff turnover and administrative friction, with some families feeling the facility did not prioritize their loved one's immediate needs. These experiences create real hesitancy for families prioritizing consistency, transparency, and predictable service.

The pros can offset the cons if engaged, proactive families choose Mountain View with clear expectations and safeguards. For residents who respond well to strong clinical oversight, routine communication, and active family involvement, the positives - empathic care teams, robust therapy pathways, reliable food service, and a supportive admissions/case-management framework - often produce better outcomes than expected. The counterbalance lies in the facility's variability: staffing changes and mixed perceptions of responsiveness mean that ongoing advocacy is essential. Prospective families should plan to meet the leadership team, request direct lines of contact for the nursing and cases staff, and insist on a written care plan with daily responsibilities and visitation schedules.

Ultimately, the decision hinges on risk tolerance and engagement level. Mountain View can be an excellent match for a loved one who benefits from a nurturing team, clear communication, and comprehensive post-acute or long-term care, provided the family can actively participate in care oversight and verify that staffing, cleanliness, and responsiveness meet their standards. For those who require near-perfect consistency, minimal turnover, and unassailable attention to every detail, it may be wise to compare other facilities with stronger demonstrated records in those specific areas. A careful, in-person tour combined with candid conversations about staffing patterns, room furnishings, and incident history will reveal whether Mountain View aligns with the family's care philosophy and expectations.

This part of El Paso, Texas is a convenient and well-equipped area for senior living. With several hospitals and physicians in close proximity, residents have access to quality medical care. There are also numerous pharmacies nearby for easy medication management. In terms of recreation, there are parks within a short distance for outdoor activities and relaxation. Additionally, there are cafes and restaurants offering a variety of dining options for socializing or enjoying meals out. The area is also easily accessible with transportation options such as car rentals and a nearby airport. Overall, this part of El Paso provides all the necessary amenities for seniors to live comfortably and enjoy their retirement years.

Hospitals

• Sierra Medical Center (0.1 miles)
• Providence Memorial Hospital (1.3 miles)
• University Medical Center of El Paso (2.8 miles)
• Texas Tech Medical Center (2.8 miles)
• Nucleo Hospitalario Med (2.8 miles)
• El Paso Children's Hospital (2.8 miles)
• Issste (3.1 miles)

Physicians

• Surgical Center of El Paso (1.1 miles)
• El Paso Eye Surgeons (1.2 miles)
• Las Palmas Medical Center Auxiliary (1.2 miles)
• Westside Pediatric Night Clinic (1.6 miles)
• El Paso Cardiology Associates (2.2 miles)
• Nutis Schnaider Miguel Dr (2.4 miles)
• Hospital de la Familia (2.4 miles)

Pharmacies

• Walgreens (1.2 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.7 miles)
• Benavides (2.8 miles)
• Walgreens (3.3 miles)
• Farmacias Benavides (4.4 miles)

Cafes

• Starbucks (1.2 miles)
• District Coffee (1.5 miles)
• L & J Cafe (1.8 miles)
• Teapioca Lounge (2.7 miles)
• Starbucks (3.7 miles)
• Caffenio (3.9 miles)
• El Puente (5 miles)

Restaurants

• Raising Cane's Chicken Fingers (1.2 miles)
• Crave Kitchen & Bar (1.2 miles)
• Park Tavern (1.4 miles)
• Whataburger (1.5 miles)
• Hope and Anchor (1.6 miles)
• Gussie's Tamales & Bakery (1.6 miles)
• Taqueria Don Chicho (2.4 miles)

Parks

• Chihuahuita Park (2.1 miles)
• Parque Chamizal (2.4 miles)
• Crestmont Park (4.4 miles)
• Ascarate Park (4.9 miles)
• Parque Rincones de San Marcos (5.4 miles)

Places of Worship

• Iglesia de San Judas Tadeo (4.9 miles)

Transportation

• Hertz Rent A Car (5.2 miles)
• TSA Security Check Point (5.2 miles)
• El Paso International Airport (ELP) (5.2 miles)

Theaters

• Cinemark (6 miles)