Mountain View Health & Rehab

Pros

• The staff at Mountain View are great, caring, and amazing.
• The facility is clean and well-maintained with a friendly environment.
• The care team is attentive, kind, and treats residents like family.
• Jose, the nighttime nurse, is excellent with the elderly and the client.
• Vicky, the director of nurses, is an excellent leader.
• Sergio, the facility director, is proactive and does a great job.
• Rosa, a CNA, is a very caring person.
• Iliana, the social worker, is extremely helpful.
• Debbie Aguilar, the Admissions Coordinator, is professional, respectful, and supportive.
• Felix, RN, provides wonderful care for residents.
• The dietary staff are helpful with nutritional needs, and the food is excellent.
• The bedside manner is outstanding and staff promptly address needs for patients and families.
• The facility makes residents and families feel like part of a caring family, and meaningful celebrations are arranged.
• The facility is highly recommended by families.

Cons

• The facility is described as horrible and the grandmother was not well cared for.
• The grandmother developed a UTI because her urinal bag was not changed.
• The grandmother's room was dirty and the nurses were horrible, with Jose described as careless and rude.
• The staff allegedly neglected the grandmother, leaving her colostomy bag unchanged overnight and causing hospital readmission.
• The facility is portrayed as hostile and unwelcoming, with negligent and uncaring staff.
• Aunts' belongings reportedly went missing countless times.
• There is an insanely high turnover rate among employees, with many not caring about the elderly.

Review

Overall, Mountain View rehab and health center elicits a wide range of feelings from the families and individuals who interact with it. Several reviews portray the facility as a place where genuine care, kindness, and professional support are evident in daily interactions, while others recount troubling experiences that left loved ones vulnerable. The mix of praise and warning creates a complex picture of a center that can feel like a welcoming home to some and a source of serious concern to others.

On the positive side, many commenters highlight compassionate and capable staff who go above and beyond in day-to-day care. Families consistently mention how clean and well-maintained the facility is, along with regular updates on care, which helps relatives feel connected even when they're not there in person. Specific staff members stand out for their impact: Sergio, the facility director, is praised for taking swift action when problems arise; Jose, the nighttime nurse, is described as an excellent and caring presence with the elderly and the patient in his care; Vicky, the director of nurses, is repeatedly commended for her excellence with staff and residents; Rosa, a CNA, is noted as very caring; Illiana, the social worker, is described as extremely helpful. The admissions process and ongoing support are also frequently recognized, with Debbie Aguilar, an Admissions Coordinator, singled out for professionalism and the manner in which she helps families feel comfortable and informed. The staff's bedside manner is described as outstanding, and the dietary team is praised for meals that meet nutritional needs while also being delicious. Several reviews even recount celebratory moments - such as marking a 60th wedding anniversary - where the staff made families feel like part of a welcoming, supportive community.

Other accounts reinforce a sense of family and continuity in care. One reviewer called Mountain View "amazing" as a place for a loved one recovering from a stroke, noting that the staff have been exceptional, the facility has made families feel like part of a family, and that special gestures, like celebrations for important occasions, are genuinely meaningful. The care team is repeatedly described as responsive to questions and concerns, with particular appreciation for staff who communicate clearly and with empathy. In these narratives, the facility isn't just a place to receive medical attention; it's a setting where families feel supported in navigating recovery, therapy needs, and long-term care planning, with particular gratitude directed toward named individuals who help guide them through admissions and ongoing care decisions.

There are also voices that emphasize how well-preserved routines and treatments can look when things are going smoothly. Positive reviewers frequently mention clean facilities, friendly and attentive nurses, and a general sense that the staff are working hard to address both patient needs and family questions. The praise is specific about both clinical care and daily life - nutrition, therapy services, and the emotional comfort of feeling "taken care of" during what can be a stressful transition to skilled nursing or rehabilitation. In these comments, Mountain View is depicted as a place where competent clinical care and a gentle, human-centered approach converge to create hopeful, reassuring experiences for families.

However, the other side of the spectrum contains strongly negative experiences that cannot be ignored. One review warns prospective families with a blunt, urgent caution: "DO NOT PUT YOUR LOVED ONES IN THIS FACILITY," citing negligence and a hostile, unwelcoming environment. Allegations include a nurse (specifically named as Jose with glasses) being careless and rude, a lack of timely care resulting in a grandmother's health decline, and a room that remained dirty during a visit. The reviewer describes a situation where a colostomy bag was not changed promptly, leading to significant risk, and where communication with the staff was marked by delay, hesitation, and a sense of urgency that never materialized. There are also broader accusations about management and responsiveness, including claims that complaints to leadership were brushed off and that urgent health needs were not adequately addressed, culminating in a return trip to the emergency department for preventable complications.

Beyond this particular account, other families report issues such as missing belongings, high turnover among staff, depressingly dated rooms, and a lack of basic stimulation for residents who cannot advocate for themselves. Several reviewers describe a pattern of disrespect or indifference, with notes about window visits during the pandemic being ignored, a black eye that went unaddressed, and a general sense that, without frequent visits from family, residents might not receive the attention they require. One long-term resident even questions the credibility of the facility's positive posts, suggesting that not all reviews are trustworthy and urging readers to be cautious. These testimonies paint a picture of a facility where some days and shifts feel well-staffed and attentive, while others fall significantly short of expected standards.

Taken together, the reviews demonstrate a facility capable of delivering exceptional care under the right conditions and with the right staff members, but also a place where serious gaps in care, supervision, and event handling can occur. The contrast between glowing acknowledgments of individual caregivers and harsh accusations regarding neglect and mismanagement underscores the importance of looking at both the people and the systems behind the care. Families evaluating Mountain View would be wise to seek out current, in-person experiences with the admissions team, request to meet caregivers by name, discuss response times for urgent needs, and tour both patient rooms and common areas to assess cleanliness and comfort. Conversations with multiple families about their experiences, and direct questions about how the facility handles urgent changes in condition, can help paint a clearer picture of what to expect. In the end, Mountain View appears to offer a potential for compassionate, attentive care, but it also carries a history of troubling incidents that require vigilant oversight and proactive communication from leadership and staff.

This part of El Paso, Texas is a convenient and well-equipped area for senior living. With several hospitals and physicians in close proximity, residents have access to quality medical care. There are also numerous pharmacies nearby for easy medication management. In terms of recreation, there are parks within a short distance for outdoor activities and relaxation. Additionally, there are cafes and restaurants offering a variety of dining options for socializing or enjoying meals out. The area is also easily accessible with transportation options such as car rentals and a nearby airport. Overall, this part of El Paso provides all the necessary amenities for seniors to live comfortably and enjoy their retirement years.

Hospitals

• Sierra Medical Center (0.1 miles)
• Providence Memorial Hospital (1.3 miles)
• University Medical Center of El Paso (2.8 miles)
• Texas Tech Medical Center (2.8 miles)
• Nucleo Hospitalario Med (2.8 miles)
• El Paso Children's Hospital (2.8 miles)
• Issste (3.1 miles)

Physicians

• Surgical Center of El Paso (1.1 miles)
• El Paso Eye Surgeons (1.2 miles)
• Las Palmas Medical Center Auxiliary (1.2 miles)
• Westside Pediatric Night Clinic (1.6 miles)
• El Paso Cardiology Associates (2.2 miles)
• Nutis Schnaider Miguel Dr (2.4 miles)
• Hospital de la Familia (2.4 miles)

Pharmacies

• Walgreens (1.2 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.7 miles)
• Benavides (2.8 miles)
• Walgreens (3.3 miles)
• Farmacias Benavides (4.4 miles)

Cafes

• Starbucks (1.2 miles)
• District Coffee (1.5 miles)
• L & J Cafe (1.8 miles)
• Teapioca Lounge (2.7 miles)
• Starbucks (3.7 miles)
• Caffenio (3.9 miles)
• El Puente (5 miles)

Restaurants

• Raising Cane's Chicken Fingers (1.2 miles)
• Crave Kitchen & Bar (1.2 miles)
• Park Tavern (1.4 miles)
• Whataburger (1.5 miles)
• Hope and Anchor (1.6 miles)
• Gussie's Tamales & Bakery (1.6 miles)
• Taqueria Don Chicho (2.4 miles)

Parks

• Chihuahuita Park (2.1 miles)
• Parque Chamizal (2.4 miles)
• Crestmont Park (4.4 miles)
• Ascarate Park (4.9 miles)
• Parque Rincones de San Marcos (5.4 miles)

Places of Worship

• Iglesia de San Judas Tadeo (4.9 miles)

Transportation

• Hertz Rent A Car (5.2 miles)
• TSA Security Check Point (5.2 miles)
• El Paso International Airport (ELP) (5.2 miles)

Theaters

• Cinemark (6 miles)