IHS of El Paso

Pros

• The staff at Horizon is kind, responsive, and treats patients like family.
• Many family members appreciate the cleanliness and tidiness maintained by the staff.
• Nurses Favi and Sarah are praised for their professionalism and approachability, providing excellent care.
• Grace, the social services director, is recognized for her helpfulness and informative nature during transitions.
• A daughter expresses gratitude for being able to receive updates about her father's well-being whenever she calls.
• Patients are reported to be well cared for, with staff making them feel comfortable and valued.
• Overall, several family members commend the dedication of the hands-on staff at Horizon.

Cons

• The administrative staff is unprofessional and incompetent.
• There was never a team meeting to advise the family about the patient's condition, prognosis, or progress.
• The aide on the floor spent all of her time at the nurses' station texting and was scowling when approached for help.
• The discharge notice for the patient was abrupt and provided with no prior warning or timeline.
• The patient was dropped off at the new facility with no medical records or instructions regarding care.
• The social worker's attitude during communication was perceived as smug and unhelpful.
• There were issues with timely transportation during the transfer process, causing additional stress for the family.

Review

In recent reviews of Horizon Health Center, a long-term care facility, the experiences of families highlight a nuanced picture of care that varies significantly based on personal interactions and specific departments within the establishment. Many reviewers express considerable appreciation for the on-the-ground staff, particularly those involved in direct patient care. Whether through nursing or therapy, these team members are often described as professional, kind, and responsive. One reviewer notes how critical this has been during a stressful family situation involving their mother, appreciating the cleanliness and tidiness maintained by the staff across the facility. They specifically commend nurses Favi and Sarah for their professionalism and approachability, singling them out as exemplary figures who address patient needs promptly.

However, contrasting experiences emerge from another family's perspective regarding communication and administrative processes at Horizon. While they acknowledge that most caregiving staff were kind and attentive to their father on the fourth floor, discontent arises from an incident involving an aide who seemed more interested in her phone than in attending to patients. This raised concerns about the overall attentiveness of certain staff members who should be focused on patient care at all times. Further disappointment was expressed regarding the lack of team meetings to update families on patient conditions, which left them feeling uninformed and anxious at a challenging time.

The administrative practices also came under scrutiny from this particular reviewer who recounted receiving a late morning call about their father's impending discharge without prior warning or adequate information about his condition’s progress. This abrupt notice added unnecessary stress as they scrambled to find alternative placement for him within just a day—a process made more difficult due to insufficient support from social services at the facility itself. The review emphasizes how essential it is for healthcare institutions to maintain clear lines of communication with families regarding treatment plans and transitions.

Another reviewer shared positive sentiments reiterating that their father has thrived at Horizon Health Center over an extended period—over a year—without needing hospitalization unlike previous healthcare facilities. Their praise centered around the compassionate approach of the 3rd-floor staff who treat patients like family members, consistently providing caring environments that put patients' needs first. They noted arriving unexpectedly yet always finding their father well cared for—a testament to stable staffing levels and diligent routines instilled at this health center.

This notion of compassionate care was echoed by another family member not only relying deeply on services provided but also calling attention to community involvement around visitation efforts—urging others to come visit frequently as it uplifts residents’ spirits. The longing for additional visitors underscores how communal support can significantly enhance residents' mental wellness during longer stays in such facilities.

In summary, while many aspects of Horizon Health Center reflect commitment toward high-quality patient care through dedicated personnel willing to go above and beyond for those they serve—including cleanliness standards maintained through rigorous work ethic—it is evident there are systemic challenges related to communication among administrative teams leading some families feeling unsupported during crucial transitional moments in care pathways. Moving forward, focusing on enhancing these channels alongside fostering strong relationships among all levels of staff may further elevate the quality experience offered within this health center environment where loving interactions remain paramount amidst trying circumstances faced by so many families entrusting them with loved ones’ care.

Cafes

• Starbucks (0.1 miles)
• District Coffee (1.4 miles)
• Teapioca Lounge (2.5 miles)
• L & J Cafe (3.1 miles)
• Caffenio (4.3 miles)
• Starbucks (4.3 miles)
• Black Coffe Gallery (5.6 miles)

Restaurants

• Raising Cane's Chicken Fingers (0.2 miles)
• Crave Kitchen & Bar (0.3 miles)
• Hope and Anchor (1.1 miles)
• Park Tavern (1.3 miles)
• La Esquina de Chihuas (2.2 miles)
• Kentucky Club Bar And Grill (2.3 miles)
• Taqueria Don Chicho (2.3 miles)

Hospitals

• Providence Memorial Hospital (0.2 miles)
• Sierra Medical Center (1.4 miles)
• Nucleo Hospitalario Med (3.4 miles)
• Issste (3.8 miles)
• University Medical Center of El Paso (4 miles)
• Texas Tech Medical Center (4 miles)
• El Paso Children's Hospital (4 miles)

Physicians

• Las Palmas Medical Center Auxiliary (0.3 miles)
• Surgical Center of El Paso (0.3 miles)
• El Paso Eye Surgeons (0.7 miles)
• Westside Pediatric Night Clinic (1 miles)
• El Paso Cardiology Associates (1.7 miles)
• Hospital de la Familia (2.3 miles)
• Nutis Schnaider Miguel Dr (2.3 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.5 miles)
• Walgreens (2.5 miles)
• Farmacias de Similares (3.3 miles)
• Benavides (3.4 miles)
• Walgreens (4.1 miles)

Parks

• Chihuahuita Park (1.8 miles)
• Parque Chamizal (2.9 miles)
• Crestmont Park (3.9 miles)
• Ascarate Park (6 miles)
• Parque Rincones de San Marcos (6.1 miles)

Theaters

• Cinemark (5.4 miles)
• Cinemark (6.4 miles)

Places of Worship

• Iglesia de San Judas Tadeo (5.8 miles)