IHS of El Paso

Pros

• The staff are awesome to work with and provide a respectful environment with great customer care.
• The facility is highly recommended and regarded as a great place for loved ones.
• The staff are friendly and attentive, taking very good care of the residents.
• The nursing staff delivers excellent, compassionate, and professional care.
• The center is clean, modern, and welcoming.
• Grace Pointe has a caring and professional team that makes residents feel at home.
• Residents and families are grateful for the dedicated care and positive experiences.
• Renovations have transformed Grace Pointe into a bright, comfortable space.
• The activities program keeps residents engaged and happy.
• The center provides reliable service and supports families with good communication.
• The dining and social areas offer a warm, community-focused atmosphere.
• The facility is a wonderful place for loved ones to receive top-notch care.

Cons

• They warn others to stay away from Grace Pointe.
• They claim their grandma was heavily drugged and unable to walk, sit, or stand, leading to an ER visit.
• They describe the facility as horrible and would not recommend it.
• They allege a COVID-19 unit was used for their relative who was negative, calling it a "death camp."
• They report phones are rarely answered and the front desk is unhelpful, making updates hard to get.
• They say the administrative and nursing leadership are unqualified and that abuse is hidden.
• They state there are no activities and nurses are not attentive, with the building needing repairs.
• They claim their mother's clothes were lost and no one takes responsibility, describing the staff as very unprofessional.
• They describe a terrible experience for stroke rehab, with a patient's fall and return to the hospital, and do not recommend it for rehab.
• They recount their father developing ugly sores, losing teeth, and contracting an infection, with staff offering excuses and regret taking him there.

Review

Grace Pointe Wellness Center, part of IHS of El Paso, is best suited for families seeking a warm, people-centered nursing home where daily life feels more like a community than a clinical facility. This is a place that rewards continuity of care: residents often stay with attentive nurses, therapists, and activity staff who build rapport, make residents feel seen, and keep them engaged with programs and social opportunities. It works particularly well for seniors needing post-acute rehab or ongoing skilled nursing who value a homey atmosphere, clean spaces, and a staff that tends to treat families as partners in care.

Those who may want to consider alternatives are families placing a premium on flawless administrative operations and universal, frictionless communication. A number of reviews flag inconsistent responsiveness from front desk and administrative teams, difficulties reaching staff, and occasional missteps in care coordination or record transfers. For loved ones requiring highly specialized rehab, wound care, or tightly managed medical oversight, it pays to compare options with facilities that demonstrate a longer track record of seamless information flow and zero-blame handoffs. In addition, families wary of old-building constraints or crowded communal spaces might prefer communities with newer construction or more expansive common areas.

On the plus side, the strongest pro of Grace Pointe is the caliber of the caregivers. Numerous reviews highlight compassionate, attentive staff and a culture of kindness, with particular praise for nurses, therapy teams, and activity coordinators who treat residents like family. Residents consistently appear well cared for, with an emphasis on staying active and socially connected. Renovations and updated spaces have further sharpened the environment, creating a modern, welcoming feel that reduces the sense of institutional stiffness. The leadership shift reportedly brought clearer communication and a renewed focus on resident satisfaction, which many families notice in day-to-day interactions and in the responsiveness of the nursing team.

Yet main cons recur in several accounts. Some families report difficulty getting timely updates or returning calls, with complaints about billing or social services being slow or unresponsive. Alarming anecdotes surface about severe medication incidents and a few instances of mismanagement, including reported lapses in equipment, records transfers, or discharge planning. A handful of reviews describe experiences where rehab for acute conditions, like post-stroke or post-surgical recovery, did not meet expectations, and a few old-illustrated concerns about facility upkeep or dining flow point to ongoing operational gaps. While these are isolated in many cases, they are real enough to warrant careful consideration and proactive questions during any visit.

The key question becomes how the notable strengths balance against these concerns. When staff consistently communicate with warmth and competence, residents become more stable, engaged, and secure - the kind of environment that can materially improve daily well-being and recovery trajectories. The improvements tied to renovations and new leadership signal a commitment to elevating care quality and resident satisfaction, which can offset earlier friction points for many families. Prospective residents should prioritize meeting the director of nursing, the therapy team, and the activities director, and request transparent examples of med management, care planning, and family communication protocols to determine whether the current operations align with the loved one's needs.

In practical terms, families weighing Grace Pointe should plan a thorough on-site assessment: observe resident-staff interactions, sample meal times, and attend an activity or therapy session to gauge engagement level and staff responsiveness. Ask pointed questions about how care plans are updated, how families receive progress notes, and who serves as the daily point of contact for medical updates. Inquire about medication reconciliation practices and any recent incident history, including how concerns are escalated and resolved. If a loved one values a strong, personal touch and a community vibe, Grace Pointe offers a compelling blend of compassionate care, modernized surroundings, and a clearly invested team - yet the decision should be grounded in a candid check of administrative reliability and the facility's current capacity to meet specific medical needs.

Cafes

• Starbucks (0.1 miles)
• District Coffee (1.4 miles)
• Teapioca Lounge (2.5 miles)
• L & J Cafe (3.1 miles)
• Caffenio (4.3 miles)
• Starbucks (4.3 miles)
• Black Coffe Gallery (5.6 miles)

Restaurants

• Raising Cane's Chicken Fingers (0.2 miles)
• Crave Kitchen & Bar (0.3 miles)
• Hope and Anchor (1.1 miles)
• Park Tavern (1.3 miles)
• La Esquina de Chihuas (2.2 miles)
• Kentucky Club Bar And Grill (2.3 miles)
• Taqueria Don Chicho (2.3 miles)

Hospitals

• Providence Memorial Hospital (0.2 miles)
• Sierra Medical Center (1.4 miles)
• Nucleo Hospitalario Med (3.4 miles)
• Issste (3.8 miles)
• University Medical Center of El Paso (4 miles)
• Texas Tech Medical Center (4 miles)
• El Paso Children's Hospital (4 miles)

Physicians

• Las Palmas Medical Center Auxiliary (0.3 miles)
• Surgical Center of El Paso (0.3 miles)
• El Paso Eye Surgeons (0.7 miles)
• Westside Pediatric Night Clinic (1 miles)
• El Paso Cardiology Associates (1.7 miles)
• Hospital de la Familia (2.3 miles)
• Nutis Schnaider Miguel Dr (2.3 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.5 miles)
• Walgreens (2.5 miles)
• Farmacias de Similares (3.3 miles)
• Benavides (3.4 miles)
• Walgreens (4.1 miles)

Parks

• Chihuahuita Park (1.8 miles)
• Parque Chamizal (2.9 miles)
• Crestmont Park (3.9 miles)
• Ascarate Park (6 miles)
• Parque Rincones de San Marcos (6.1 miles)

Theaters

• Cinemark (5.4 miles)
• Cinemark (6.4 miles)

Places of Worship

• Iglesia de San Judas Tadeo (5.8 miles)