IHS of El Paso is a nursing home community in El Paso, TX.
Information last verified:
2301 N Oregon St, El Paso, TX 79902
For more information about senior living options: (866) 208-4318
4 from 69 reviews
5 stars
49
4 stars
4
3 stars
0
2 stars
1
1 stars
15
Overall Review of IHS of El Paso
common45 reviews mention this
Staff care is a consistent theme
Residents and families repeatedly describe attentive, compassionate care.
Across many reviews, families say the staff took good care of their loved ones and treated residents with kindness and respect. Multiple commenters highlight nursing staff as responsive and professional, and several describe feeling supported during stressful stays. Even some critical reviews acknowledge that at least some hands-on caregivers were kind and that the main problems were administrative or communication related.
differentiator12 reviews mention this
Cleanliness and renovations stand out
Recent updates and cleanliness improvements show up in reviews.
Several residents and families point to a well-kept environment, describing the facility as clean and comfortable. Other reviews specifically mention renovations that made areas look more modern, and they describe seeing those improvements during visits. A few comments also note specific issues with the building or upkeep, but the renovation/cleanliness thread is a frequent positive across the feedback.
common6 reviews mention this
Activities help residents stay engaged
Residents are said to stay busy through scheduled activities.
Many reviews describe activities that help residents stay active and social, including routines designed to keep people engaged. Families mention activities staff by name and describe them as helpful and kind. There are also a few complaints that activities were lacking, so it’s not uniformly described, but positive experiences with activity programming appear repeatedly.
caveat5 reviews mention this
Communication can be hard to reach
Some families report difficulty getting timely updates by phone.
A recurring concern in the negative reviews is that calls were not answered or that follow-up on health updates was delayed or incomplete. Several commenters describe needing information about conditions and care progress but struggling to reach the right person. On the other hand, some reviews say staff were quick to respond to concerns, suggesting experiences vary by situation and floor.
caveat2 reviews mention this
Dining spaces and meals vary
Dining is mentioned, but not everyone is satisfied with the setup.
One review criticizes the dining area being too crowded and describes it as too cold for patients, which led to eating in-room. Another review references dinner as a time residents can socialize, suggesting meals can be a social moment for some residents. Overall, dining comes up less often than care and cleanliness, but the feedback is mixed.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
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Skilled Nursing Facility
El Paso International (8 miles away)
24/7 supervision and nursing support with restaurant-style dining and extensive amenities.
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