Kenwood Nursing Home

Pros

• The staff at The Villa @ Mountain View is described as very friendly and caring.
• Families feel pleased with the services and care provided for their loved ones.
• The social worker is noted to be compassionate, taking the time to listen and help with planning.
• The facility's rehabilitation team received praise for their professionalism and care towards patients.
• Residents appreciate that the food is good and tasty.
• Family members express satisfaction with the cleanliness and upkeep of the facility despite its older structure.
• Overall, many families would recommend returning to or choosing this facility for their loved ones' care.

Cons

• The facility exhibited negligence, resulting in the loved one ending up in the hospital.
• Complaints to the administration were dismissed, and staff members downplayed concerns about care.
• Nurses were unprofessional and did not respond promptly to calls for assistance.
• The facility is not skilled in caring for individuals with specific needs, such as those with tracheostomies.
• Residents experienced difficulties with roommate changes and overall living conditions due to being on Medicaid.

Review

The Villa at Mountain View has received a mix of reviews that highlight both positive experiences and notable concerns regarding the care provided. Many families have expressed their satisfaction with the facility, praising the friendly staff and quality of service offered. One recurring theme across several reviews is the commendation for the compassionate and attentive nature of the caregivers. The social workers, in particular, have been noted for their dedication, taking time to listen and assist with planning for both discharge and in-stay needs. Families have felt reassured knowing that they could approach the Director of Nursing (DON) with concerns, which were addressed promptly.

Several reviewees shared that their loved ones enjoyed their stay at The Villa, indicating that residents felt well cared for during their time there. For instance, one family remarked on how their mother didn't want to leave after her short-term stay, reflecting positively on both her experience and overall comfort within the facility. Another reviewer noted that after a few weeks of rehabilitation care for a grandmother, her recovery allowed her to be discharged back home successfully—a testament to the effective rehab team at The Villa.

However, despite these positive aspects, there are significant criticisms that cannot be overlooked. A particularly troubling account detailed severe negligence leading to a resident requiring hospitalization due to untreated health issues. Family members reported feeling dismissed when raising concerns about inadequate care; they found management unresponsive even when presented with evidence of neglect. This reflects not only an alarming issue of patient safety but also raises questions about accountability within the facility’s administration.

Additionally, reports suggest frustrations regarding response times from caregivers when residents or family members requested assistance. Complaints highlighted instances where call lights were turned off without follow-up from staff, leaving residents waiting long periods for necessary help—sometimes up to 30 minutes or more. Such experiences paint a picture of systemic issues regarding attentiveness and responsiveness among nursing staff.

Furthermore, some families voiced dissatisfaction due to problems associated with shared living arrangements in the facility—especially concerning Medicaid recipients who had roommates assigned without proper consideration for compatibility or preferences. This lack of attention sometimes resulted in uncomfortable situations as residents adjusted to new roommates frequently throughout their stays.

Ultimately, while there are many heartfelt testimonials praising The Villa at Mountain View's friendly staff and generally good care practices reflected in experiences surrounding rehabilitation services or respite stays offered by this establishment—these positive sentiments clash starkly against serious allegations revolving around neglectful behavior towards vulnerable residents with special health needs such as tracheostomies and chronic conditions necessitating diligent attention.

In summary, prospective residents or their families considering The Villa might find themselves balancing hope against caution; navigating through its praises while remaining vigilant about potential drawbacks reflected through others’ unsettling encounters with nursing oversight standards. Conducting thorough research along with direct observation will likely serve as crucial steps before making decisions regarding placement into this facility amid such mixed evaluations from families who have experienced life there firsthand.

This area of Dallas, Texas offers a variety of amenities and services that may be appealing for senior living. With several restaurants nearby, including Taqueria La Victoria and Roma's Italian Bistro, there are plenty of dining options to choose from. Additionally, there are pharmacies such as Walgreens and CVS Pharmacy within a short distance for easy access to medications. For medical care, there are several physicians' offices and hospitals in the vicinity, including MD Kids Pediatrics and Methodist Rehabilitation Hospital. Parks like Kiest Park and Kidd Springs Park provide opportunities for outdoor recreation, while cafes like Starbucks offer a place to socialize and relax. Public transportation options are also available with stations like Victory Station and Akard Station nearby for convenient travel around the city. Places of worship such as Greater Mount Hebron Baptist Church cater to spiritual needs. Overall, this area of Dallas offers a mix of conveniences that may cater well to seniors looking for a comfortable living environment with access to essential services.

Restaurants

• Taqueria La Victoria (1.9 miles)
• McDonald's (3 miles)
• Whataburger (3.5 miles)
• McDonald's (3.9 miles)
• Roma's Italian Bistro (4.3 miles)
• Taco Bell (4.5 miles)
• Norma's Cafe (4.6 miles)

Physicians

• MD Kids Pediatrics (2 miles)
• Charter Medical Center: Oladele Olusanya, MD (4.6 miles)
• Southwest Orthopedics-Sports (4.8 miles)
• Texas Oncology (4.8 miles)
• Raymond S Khouw (4.9 miles)
• Southwest Urology Associates (5 miles)
• Methodist Charlton Medical Center - Azhar A Kazi MD (5 miles)

Pharmacies

• Walgreens (2.5 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (4 miles)
• Walgreens (4.6 miles)
• Walgreens (4.7 miles)

Parks

• Kiest Park (3.1 miles)
• Kidd Springs Park (5 miles)
• Kessler Parkway Trail (5.4 miles)
• Cedar Hill State Park (7.6 miles)
• Klyde Warren Park (8.1 miles)

Cafes

• Starbucks (3.6 miles)
• Starbucks (4 miles)
• Tops Cafe (4 miles)
• Starbucks (6.1 miles)
• Manhattan Project Beer Company (6.1 miles)
• Starbucks (6.3 miles)
• Panera Bread (6.3 miles)

Hospitals

• Methodist Rehabilitation Hospital (5.1 miles)
• Children’s Medical Center Dallas (7.8 miles)
• Parkland Health & Hospital System (7.9 miles)
• UT Southwestern Outpatient Building (7.9 miles)

Theaters

• Alamo Drafthouse Cedars (7.4 miles)

Places of Worship

• Greater Mount Hebron Baptist Church (7.5 miles)
• Rccg House On The Rock (7.8 miles)
• Matthew Road Baptist Church (7.8 miles)

Transportation

• Victory Station (7.7 miles)
• Akard Station (7.8 miles)
• Pearl/Arts District Station (8.3 miles)