Kenwood Nursing Home in Dallas, TX

Pros

• The Villa at Mountain View provides a high standard of care in a warm, supportive environment.
• The staff are attentive, professional, and genuinely compassionate, going above and beyond for residents and their families.
• The therapy team is excellent and helps residents regain strength and confidence.
• The facility is clean, well-maintained, and feels like a welcoming community.
• The kitchen and dining staff, led by Jerimy, keep meals on point with great taste and smooth operation.
• Deidra, the activity director, goes above and beyond to keep residents engaged and happy.
• Trackea Scott, the Executive Director, contributes noticeably to the facility's progress and success.
• Melissa in admissions and the admissions team consistently provide helpful, welcoming service.
• Nicole and the housekeeping staff maintain spotless rooms and a warm, home-like atmosphere.
• The overall atmosphere is welcoming, making visitors feel at ease and residents feel at home.
• The social workers and discharge planners provide clear, thorough guidance that helps families navigate transitions.
• The staff treat residents with respect and dignity, making The Villa feel more like a family than an institution.

Cons

• The Villa is described as a terrible facility with negligence that led to a loved one being hospitalized.
• They claim staff sometimes turn off call lights and do not respond for long periods.
• They would not recommend this facility to anyone, citing ongoing negligence and unprofessional staff.
• The building is older/outdated, and initial cleanliness was not maintained.
• They report that some staff were not caring or attentive to patients.
• They indicate a need for more assistance from aides in the dining room and more food choices.
• They warn against bringing a loved one with a trach due to lack of skilled care.

Review

This community is best suited for families pursuing skilled nursing or rehabilitation with a strong emphasis on a warm, home-like culture. The Villa at Mountain View earns its keep through a staff-driven environment that feels like a community first, with a clear focus on helping residents regain independence and enjoy daily life. Therapy teams consistently deliver meaningful progress, and the overall atmosphere is consistently described as welcoming, clean, and resident-centered. For families who want staff to know their loved one by name, celebrate small victories, and provide regular, compassionate touchpoints, this is a targeted, practical match.

That said, certain considerations point toward looking at alternatives. A small but vocal segment of reviewers raised red flags about safety culture and responsiveness, describing situations where call bells were not answered promptly or where concerns were minimized by leadership. There are notes about the building feeling older and a few complaints about room changes or roommate turnover, which can be burdensome for highly sensitive residents or families seeking a consistently modern feel. Families with a loved one who requires highly specialized care (for example, tracheostomy care or complex, high-frequency medical monitoring) may want to compare other facilities with more explicit safety-track records and clinical depth.

The main pros - exceptional therapy, attentiveness from nursing and aides, a clean, well-run environment, and a robust support network for families - often offset the notable cons. Residents repeatedly report regained mobility and strength thanks to skilled therapists, with many going home stronger than expected. The care team's demeanor - from admissions staff to social workers to wound-care nurses - tends to reinforce peace of mind, especially during discharge planning or transitions. A well-structured dining program and thoughtful activities program further counterbalance the challenges of long-term care, making the days feel purposeful rather than monotonous. In short, when therapy success and a genuine sense of belonging matter, the positives compress the risk of sporadic service gaps.

Leadership and frontline kindness emerge as the facility's defining strengths. The facility benefits from accessible leadership, including praise for administrators and program directs who actively support residents and families. The nursing and therapy teams are highlighted for consistency and competence; admissions and social work staff routinely step in to smooth transitions and answer complex questions. The dining team, led by a kitchen director, earns compliments for quality and presentation, while activity programming - led by dedicated coordinators - keeps residents engaged and connected to the larger community. Cleanliness and a sense of pride in the space are repeatedly cited, reinforcing the impression of a well-managed home rather than a sterile institution.

Yet the caution signs cannot be ignored. A few families describe neglected tasks, delayed responses, and friction with management when concerns were raised. These voices emphasize the need for careful, in-person diligence: request to meet with the director of nursing, tour multiple shifts, and observe call-bell responsiveness in real time. Roommate dynamics and the realities of an aging building matter to many families, particularly those seeking a seamless, uninterrupted rehab-to-home experience. For families triggered by such potential gaps, it is prudent to verify staffing ratios during peak hours, probe the facility's track record with infections and UTIs, and confirm the level of training for any specialized medical needs their loved one may have.

Ultimately, the Villa at Mountain View stands out as a practical, compassionate choice for families prioritizing a living environment that feels like a community, backed by strong therapy outcomes and a consistently friendly staff. It is especially well-suited for rehab-to-home trajectories and long-term care where daily warmth, clean surroundings, and reliable social programming provide tangible value. For those requiring the most stringent clinical oversight, or a newer, more modern facility with a uniformly unwavering safety culture, exploring alternatives with stronger, explicit credentials in high-acuity care is sensible. A thoughtful, in-person evaluation - focusing on therapy intensity, call-light responsiveness, and the specific medical needs of the loved one - will reveal whether this villa is the right fit, or if another option better aligns with safety, pace, and precision of care.

This area of Dallas, Texas offers a variety of amenities and services that may be appealing for senior living. With several restaurants nearby, including Taqueria La Victoria and Roma's Italian Bistro, there are plenty of dining options to choose from. Additionally, there are pharmacies such as Walgreens and CVS Pharmacy within a short distance for easy access to medications. For medical care, there are several physicians' offices and hospitals in the vicinity, including MD Kids Pediatrics and Methodist Rehabilitation Hospital. Parks like Kiest Park and Kidd Springs Park provide opportunities for outdoor recreation, while cafes like Starbucks offer a place to socialize and relax. Public transportation options are also available with stations like Victory Station and Akard Station nearby for convenient travel around the city. Places of worship such as Greater Mount Hebron Baptist Church cater to spiritual needs. Overall, this area of Dallas offers a mix of conveniences that may cater well to seniors looking for a comfortable living environment with access to essential services.

Restaurants

• Taqueria La Victoria (1.9 miles)
• McDonald's (3 miles)
• Whataburger (3.5 miles)
• McDonald's (3.9 miles)
• Roma's Italian Bistro (4.3 miles)
• Taco Bell (4.5 miles)
• Norma's Cafe (4.6 miles)

Physicians

• MD Kids Pediatrics (2 miles)
• Charter Medical Center: Oladele Olusanya, MD (4.6 miles)
• Southwest Orthopedics-Sports (4.8 miles)
• Texas Oncology (4.8 miles)
• Raymond S Khouw (4.9 miles)
• Southwest Urology Associates (5 miles)
• Methodist Charlton Medical Center - Azhar A Kazi MD (5 miles)

Pharmacies

• Walgreens (2.5 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (4 miles)
• Walgreens (4.6 miles)
• Walgreens (4.7 miles)

Parks

• Kiest Park (3.1 miles)
• Kidd Springs Park (5 miles)
• Kessler Parkway Trail (5.4 miles)
• Cedar Hill State Park (7.6 miles)
• Klyde Warren Park (8.1 miles)

Cafes

• Starbucks (3.6 miles)
• Starbucks (4 miles)
• Tops Cafe (4 miles)
• Starbucks (6.1 miles)
• Manhattan Project Beer Company (6.1 miles)
• Starbucks (6.3 miles)
• Panera Bread (6.3 miles)

Hospitals

• Methodist Rehabilitation Hospital (5.1 miles)
• Children’s Medical Center Dallas (7.8 miles)
• Parkland Health & Hospital System (7.9 miles)
• UT Southwestern Outpatient Building (7.9 miles)

Theaters

• Alamo Drafthouse Cedars (7.4 miles)

Places of Worship

• Greater Mount Hebron Baptist Church (7.5 miles)
• Rccg House On The Rock (7.8 miles)
• Matthew Road Baptist Church (7.8 miles)

Transportation

• Victory Station (7.7 miles)
• Akard Station (7.8 miles)
• Pearl/Arts District Station (8.3 miles)